Branch Manager

About Dexter

Dexter is the premier manufacturer and supplier of axles, suspension, brakes, doors, venting products, trailer parts, accessories, and towing components serving the commercial trailer, RV, heavy-duty, marine, agriculture, and manufactured housing markets.

Headquartered in Elkhart, Indiana, Dexter has manufacturing and distribution locations throughout the U.S. and Canada. Employing state-of-the-art robotics, precision welding equipment, and automated machining processes, Dexter has achieved many years of success through a commitment to the principles of superior quality, continuous improvement, and unparalleled customer service.

Job summary

The Branch Manager position at Dexter plays a crucial role in offering customers the best value through the delivery of trailer parts. The Branch Manager oversees branch distribution operations, including sales, customer service, distribution, warehouse and delivery, and team management. They are responsible for the performance and development of all branch staff.

What You'll Do:

• Manage and align branch operations with the Annual Operating Plan (AOP), managing financial metrics, budgets, and operational costs to achieve organizational goals.
• Lead with a general manager mindset, driving business growth and operational excellence through entrepreneurial leadership.
• Make key decisions on employment, disciplinary actions, performance evaluations, complaints, and conflict resolutions.
• Direct daily distribution operations, delegate tasks and manage team accountability to ensure optimal performance of the branch operations.
• Planned and prioritized work, ensuring alignment with organizational goals and compliance with safety standards.
• Build and maintain strong customer relationships, ensuring customer-centric solutions and service excellence, including monitoring schedules, costs, performance, and customer satisfaction.
• Utilize ERP systems and data to drive efficiency in business development, decision-making, and process improvements.
• Analyze complex information to solve problems effectively, promoting a culture of continuous improvement and innovation.
• Collaborate across the organization, building partnerships to meet shared objectives and foster a cohesive operational approach.
• Develop and lead effective teams, applying diverse skills and perspectives to achieve common goals.
• Effectively communicate any complex information to employees, management, and clients, ensuring clear understanding and alignment.
• Drive direct engagement and situational adaptability, motivating the team to excel and adapting strategies to meet changing demands.

What We're Looking For:

• Bachelor’s degree in business administration, Operations Management, or related field or equivalent supervisory experience
• At least 5 years in a leadership or supervisory position with proven experience managing a team of 10 or more employees.
• Minimum 8 years of experience in distribution, logistics, or warehouse operations management.
• Strong leadership, communication, and team-building skills.
• Proven ability to manage schedules, set priorities, and meet deadlines in a fast-paced environment.
• Proficiency with warehouse management systems (WMS) and inventory control software.
• Ability to operate warehouse equipment safely and effectively.
• Commitment to workplace safety and continuous improvement

What We Offer

• Permanent, full-time position
• Day shift: Monday to Friday, 8:00 a.m. to 5:00 p.m.
• Annual salary based on experience and qualifications
• Group insurance plan (75% paid by the employer)
• Employer RRSP contribution up to 4%
• Annual vacation paid
• Employee Assistance Program (EAP)
• Opportunities for career advancement
• Ongoing training and professional development
• Company events and team-building activities
• And much more!