Branch Manager

About Dexter

Dexter is the premier manufacturer and supplier of axles, suspension, brakes, doors, venting products, trailer parts, accessories, and towing components serving the commercial trailer, RV, heavy-duty, marine, agriculture, and manufactured housing markets.

Headquartered in Elkhart, Indiana, Dexter has manufacturing and distribution locations throughout the U.S. and Canada. Employing state-of-the-art robotics, precision welding equipment, and automated machining processes, Dexter has achieved many years of success through a commitment to the principles of superior quality, continuous improvement, and unparalleled customer service.

Job summary

Our Regina branch is built around parts and service for trucks and trailers. As Branch Manager, you’ll lead the branch end to end: parts sales, the service shop, customer service, the warehouse, and the team behind them. This is a hands-on role for a leader who knows how a parts counter and a shop work, and who wants real ownership of a branch backed by an established industry leader.

Whether you’re already managing a branch or you’re a Service Manager, Parts Manager or Parts & Service Manager ready for your next step, we’d like to hear from you.

What You’ll Do:

• Lead the day-to-day operations of the branch, including parts sales, service shop activity, customer service, warehouse and delivery.
• Oversee service work on trucks and trailers, making sure jobs are scheduled, completed on time, done safely, and billed accurately.
• Manage parts availability and inventory so customers and technicians have what they need.
• Build and maintain strong relationships with fleet and commercial customers, and grow the branch’s business.
• Manage branch performance against the Annual Operating Plan (AOP), including budgets, costs, and key financial metrics.
• Lead, coach, and develop the branch team, including hiring, performance evaluations, discipline, and conflict resolution.
• Plan and prioritize work, ensuring compliance with safety standards and a strong safety culture.
• Use the ERP system and data to improve efficiency, decision-making, and processes.
• Work closely with other Dexter branches and teams to share knowledge and meet common goals.
• Step in where needed, at the counter, in the shop, or with customers, and lead by example.

What We’re Looking For:

• Experience in parts and service management, ideally in trucks, trailers, heavy-duty, heavy equipment, or a related field.
• At least 3–5 years in a leadership or supervisory role (shop, parts department, service department, or branch).
• Good understanding of how a service shop operates (work orders, technicians, warranty, scheduling).
• Sales, account management, or business development experience is a strong asset.
• Experience managing budgets, costs, or departmental KPIs.
• Comfortable with ERP, dealer management, or inventory software.
• Strong communication, organization, and problem-solving skills.
• A hands-on attitude and a commitment to safety and continuous improvement.
• Post-secondary education in business or a related field is an asset; equivalent experience will be considered.

What We Offer

• Permanent, full-time position
• Day shift: Monday to Friday, 8:00 a.m. to 5:00 p.m.
• Annual salary based on experience and qualifications
• Group insurance plan (75% paid by the employer)
• Employer RRSP contribution up to 4%
• Annual vacation paid
• Employee Assistance Program (EAP)
• Opportunities for career advancement
• Ongoing training and professional development
• Company events and team-building activities
• And much more!