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Dexter

Gestionnaire de succursale / Branch Manager

Longueuil, QC, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 12, 2026
Posting language: English · French
Posted: Nov 12, 2026

Original job description

English section of this bilingual listing.

Dexter is a leading manufacturer and distributor of axles, suspensions, braking systems, doors, ventilation products, trailer parts and accessories, and towing components. The company serves the commercial trailer, recreational vehicle (RV), heavy transport, marine, agriculture, and manufactured housing markets.

Dexter is headquartered in Elkhart, Indiana, and operates manufacturing and distribution facilities across the United States and Canada. It relies on advanced technologies such as robotics, precision welding, and automated machining. The company has achieved sustained growth for many years thanks to its commitment to quality, continuous improvement, and outstanding customer service.

Job Summary

The Branch Manager plays a key role in creating value for customers through the distribution of trailer parts. The Branch Manager leads all branch activities, including sales, customer service, distribution, warehouse, and delivery, as well as the branch team. The Branch Manager is accountable for the performance and development of all branch staff.

Responsibilities

Manage branch operations in line with the Annual Operating Plan (AOP), monitoring financial metrics, budget, and operating costs to achieve organizational goals.
Lead the branch with an entrepreneurial mindset, driving business growth and operational excellence.
Make key decisions on hiring, disciplinary actions, performance evaluations, complaint handling, and conflict resolution.
Oversee daily distribution operations, delegate tasks, and hold the team accountable to optimize branch performance.
Plan and prioritize work in line with organizational goals and in compliance with health and safety standards.
Be accountable for the branch’s occupational health and safety (OHS) and act as its leading champion, in accordance with Québec’s Act respecting occupational health and safety (LSST).
Build and maintain strong customer relationships by delivering needs-based solutions and service excellence. This includes monitoring schedules, costs, performance, and customer satisfaction.
Leverage the ERP system and data to improve efficiency in business development, decision-making, and processes.
Analyze complex information to solve problems effectively and foster a culture of continuous improvement and innovation.
Collaborate across the organization to achieve shared objectives and ensure a consistent operational approach.
Build and lead high-performing teams by drawing on diverse skills and perspectives.
Communicate complex information clearly to employees, management, and customers to ensure shared understanding and alignment.
Maintain a strong presence on the floor and adapt to changing situations, motivating the team to excel and adjusting strategies as needs evolve.

Requirements

Bachelor’s degree in Business Administration, Operations Management, or a related field, or equivalent supervisory experience.

Minimum 5 years in a leadership or supervisory role, including managing a team of 10 or more employees.

Minimum 8 years of experience in distribution, logistics, or warehouse operations management.

Significant sales experience with demonstrable results in revenue growth, account development, or business development. Strong business acumen and results orientation.

Experience managing distribution and sales operations.

Experience managing a 100,000–200,000 sq. ft. (approx. 9,300–18,600 m²) warehouse in an automotive-related environment.

Excellent spoken and written French.

Excellent spoken and written English. The role involves regular communication with executives, suppliers, and customers outside Québec.

Dexter’s Core Values

Dexter is driven by core values committed to Safety, Quality, and Integrity:

Execute with Determination: be curious, work together, break new ground, find solutions, fulfill our commitments, and surpass expectations.

Connect with People: empower employees to grow, engage, and collaborate; build lasting customer partnerships; and care for our communities.

Do the Right Thing: for our people, for our customers, and for the business.

Apply now to join an industry leader and make a difference for the customers we serve!

Read the full bilingual original

FR | Gestionnaire de succursale

À propos de Dexter

Dexter est un chef de file dans la fabrication et la distribution d’essieux, de suspensions, de systèmes de freinage, de portes, de produits de ventilation, de pièces et d’accessoires de remorques ainsi que de composants de remorquage. L’entreprise dessert les marchés des remorques commerciales, des véhicules récréatifs (VR), du transport lourd, du secteur maritime, de l’agriculture et des maisons usinées.

Dexter a son siège social à Elkhart, en Indiana, et exploite des installations de fabrication et de distribution aux États-Unis et au Canada. Elle s’appuie sur des technologies de pointe comme la robotique, le soudage de précision et l’usinage automatisé. L’entreprise connaît une croissance soutenue depuis de nombreuses années grâce à son engagement envers la qualité, l’amélioration continue et un service à la clientèle hors pair.

Résumé du poste

La personne titulaire du poste de gestionnaire de succursale joue un rôle clé dans la création de valeur pour la clientèle grâce à la distribution de pièces de remorques. Elle dirige l’ensemble des activités de la succursale, soit les ventes, le service à la clientèle, la distribution, l’entrepôt et la livraison, ainsi que l’équipe en place. Elle est responsable de la performance et du développement de tout le personnel de la succursale.

Responsabilités

Gérer les activités de la succursale conformément au plan opérationnel annuel (AOP), en assurant le suivi des indicateurs financiers, du budget et des coûts d’exploitation afin d’atteindre les objectifs de l’organisation.
Diriger la succursale avec une vision d’entrepreneur, en stimulant la croissance des affaires et l’excellence opérationnelle.
Prendre les décisions clés en matière d’embauche, de mesures disciplinaires, d’évaluation du rendement, de traitement des plaintes et de résolution de conflits.
Superviser les opérations quotidiennes de distribution, déléguer les tâches et responsabiliser l’équipe afin d’optimiser la performance de la succursale.
Planifier et prioriser le travail en fonction des objectifs de l’organisation et dans le respect des normes de santé et de sécurité.
Assumer la responsabilité de la santé et de la sécurité du travail (SST) de la succursale et en être le premier promoteur, conformément à la LSST.
Développer et entretenir des relations solides avec la clientèle en proposant des solutions adaptées à ses besoins et un service d’excellence. Cela inclut le suivi des échéanciers, des coûts, de la performance et de la satisfaction de la clientèle.
Tirer parti du système ERP et des données pour améliorer l’efficacité du développement des affaires, de la prise de décision et des processus.
Analyser des informations complexes pour résoudre efficacement les problèmes et favoriser une culture d’amélioration continue et d’innovation.
Collaborer avec les différentes équipes de l’organisation afin d’atteindre des objectifs communs et d’assurer une approche opérationnelle cohérente.
Bâtir et diriger des équipes performantes en mettant à profit la diversité des compétences et des points de vue.
Communiquer clairement des informations complexes au personnel, à la direction et à la clientèle afin d’assurer une compréhension commune et un alignement optimal.
Faire preuve de présence sur le terrain et d’adaptabilité, mobiliser l’équipe vers l’excellence et ajuster les stratégies selon l’évolution des besoins.

Exigences

Baccalauréat en administration des affaires, en gestion des opérations ou dans un domaine connexe, ou expérience équivalente en supervision.

Minimum de 5 ans d’expérience dans un poste de direction ou de supervision, dont la gestion d’une équipe d’au moins 10 personnes.

Minimum de 8 ans d’expérience en distribution, en logistique ou en gestion des opérations d’entrepôt.

Expérience significative en vente, avec des résultats démontrables en croissance du chiffre d’affaires, en développement de comptes clients ou en développement des affaires. Sens aigu des affaires et forte orientation vers les résultats.

Expérience en gestion d’opérations de distribution et de ventes.

Expérience en gestion d’un entrepôt de 100 000 à 200 000 pi² (environ 9 300 à 18 600 m²) dans un environnement lié à l’automobile.

Excellente maîtrise du français, à l’oral et à l’écrit.

Excellente maîtrise de l’anglais, à l’oral et à l’écrit. La personne titulaire communique régulièrement avec des dirigeants, des fournisseurs et des clients de l’extérieur du Québec.

Valeurs fondamentales de Dexter

Dexter s’appuie sur des valeurs fondamentales axées sur la sécurité, la qualité et l’intégrité :

Agir avec détermination : faire preuve de curiosité, collaborer, innover, trouver des solutions, respecter nos engagements et dépasser les attentes.

Créer des liens humains : favoriser le développement et l’engagement du personnel, bâtir des partenariats durables avec la clientèle et contribuer à nos communautés.

Faire ce qui est juste : pour notre personnel, notre clientèle et notre entreprise.

Postulez dès maintenant pour vous joindre à un chef de file de l’industrie et faire une réelle différence pour la clientèle que nous servons!

EN | Branch Manager

About Dexter

Job Summary

Responsibilities

Manage branch operations in line with the Annual Operating Plan (AOP), monitoring financial metrics, budget, and operating costs to achieve organizational goals.
Lead the branch with an entrepreneurial mindset, driving business growth and operational excellence.
Make key decisions on hiring, disciplinary actions, performance evaluations, complaint handling, and conflict resolution.
Oversee daily distribution operations, delegate tasks, and hold the team accountable to optimize branch performance.
Plan and prioritize work in line with organizational goals and in compliance with health and safety standards.
Be accountable for the branch’s occupational health and safety (OHS) and act as its leading champion, in accordance with Québec’s Act respecting occupational health and safety (LSST).
Build and maintain strong customer relationships by delivering needs-based solutions and service excellence. This includes monitoring schedules, costs, performance, and customer satisfaction.
Leverage the ERP system and data to improve efficiency in business development, decision-making, and processes.
Analyze complex information to solve problems effectively and foster a culture of continuous improvement and innovation.
Collaborate across the organization to achieve shared objectives and ensure a consistent operational approach.
Build and lead high-performing teams by drawing on diverse skills and perspectives.
Communicate complex information clearly to employees, management, and customers to ensure shared understanding and alignment.
Maintain a strong presence on the floor and adapt to changing situations, motivating the team to excel and adjusting strategies as needs evolve.

Requirements

Bachelor’s degree in Business Administration, Operations Management, or a related field, or equivalent supervisory experience.

Minimum 5 years in a leadership or supervisory role, including managing a team of 10 or more employees.

Minimum 8 years of experience in distribution, logistics, or warehouse operations management.

Significant sales experience with demonstrable results in revenue growth, account development, or business development. Strong business acumen and results orientation.

Experience managing distribution and sales operations.

Experience managing a 100,000–200,000 sq. ft. (approx. 9,300–18,600 m²) warehouse in an automotive-related environment.

Excellent spoken and written French.

Excellent spoken and written English. The role involves regular communication with executives, suppliers, and customers outside Québec.

Dexter’s Core Values

Dexter is driven by core values committed to Safety, Quality, and Integrity:

Execute with Determination: be curious, work together, break new ground, find solutions, fulfill our commitments, and surpass expectations.

Connect with People: empower employees to grow, engage, and collaborate; build lasting customer partnerships; and care for our communities.

Do the Right Thing: for our people, for our customers, and for the business.

Apply now to join an industry leader and make a difference for the customers we serve!

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead all branch functions, including sales, customer service, distribution, warehouse, and delivery, while managing staff performance and development. Oversee budgets, operational results, safety, customer relationships, and continuous improvement to meet organizational goals.

Requirements

Requires a bachelor’s degree in business administration, operations management, or a related field, or equivalent supervisory experience, along with at least five years in leadership and eight years in distribution, logistics, or warehouse operations. Candidates must have significant sales experience, experience managing a large automotive-related warehouse, and excellent spoken and written French and English.

Skills

Branch Operations Management
Distribution Management
Warehouse Operations
Sales Management
Business Development
Team Leadership
Budget Management
Financial Performance Monitoring
Occupational Health and Safety
ERP Systems
Data-Driven Decision-Making
Continuous Improvement
Conflict Resolution
Operational Planning
Bilingual Communication

Visa sponsorship

Not detected in the job text

Keywords

Annual Operating Plan
ERP System
Distribution
Logistics
Warehouse Operations
Automotive Industry
Trailer Parts
Sales Operations
Business Development
Revenue Growth
Account Development
Customer Service
Budget Management
Financial Metrics
Operating Costs
Occupational Health and Safety
Québec Act Respecting Occupational Health and Safety
Performance Evaluations
Conflict Resolution
Continuous Improvement
Operational Excellence
Team Leadership
Customer Satisfaction
French
English

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