The role involves managing incoming customer calls, processing orders, and providing technical assistance for trailer and industrial parts. Responsibilities also include resolving customer complaints, managing warranty claims, and collaborating with management to ensure prompt service.

Requirements

Candidates must have a high school diploma and at least two years of related experience, preferably in retail or industrial parts distribution. Fluency in both English and French is required, along with proficiency in MS Office and strong organizational skills.

Experience

2 to 5 years

Education

high school

Working hours

40 hours per week

Job type

Full-time

Work arrangement

On-site

Skills

Inside Sales
Customer Service
Order Entry
Technical Assistance
Complaint Resolution
Warranty Claim Processing
Bilingualism (English/French)
MS Office
Problem Solving
Organizational Skills
Analytical Skills
Business Acumen
Interpersonal Communication
Retail Sales
Industrial Parts Distribution

Benefits

Group Insurance (Dental, Disability, Life, Vision)
RRSP with Employer Contribution up to 4%
Paid Vacations
Sick Leave
Employee Assistance Program (EAP)
Opportunities for Advancement and Professional Development
Casual Work Environment
Free On-site Parking

Visa sponsorship

Not detected in the job text

Keywords

Inside Sales
Customer Service
Trailer Parts
Industrial Parts
MS Office
Bilingual
Order Management
Warranty Claims
Retail Sales
Manufacturing
Parts Distribution
Technical Support
Market Intelligence
PPE
Business Acumen

Original job description

English section of this bilingual listing.

EN | About Dexter

Dexter is a leading manufacturer and supplier of axles, suspensions, brake systems, doors, ventilation products, trailer parts and accessories, and towing components, serving the commercial trailer, recreational vehicle (RV), heavy-duty, marine, agricultural, and manufactured housing markets.

Headquartered in Elkhart, Indiana, Dexter has manufacturing and distribution facilities throughout the United States and Canada. Leveraging cutting-edge technologies such as robotics, precision welding equipment, and automated machining processes, Dexter has enjoyed sustained success for many years through its commitment to the principles of superior quality, continuous improvement, and unparalleled customer service.

Duties and Responsibilities:

Respond to incoming phone calls in a timely manner;

Enter customer orders, suggest the purchase of additional products, and provide technical assistance to customers;

Research customer complaints and respond to their questions;

Consult with management for instructions to resolve complaints within 24 hours;

Make weekly calls to customers to take orders for scheduled deliveries;

Conduct research on all customer warranty and/or return claims and complete appropriate forms and documentation related to the problem on the same day they are received;

Recommend additional products that may be required to complete the order and any additional items that are needed;

Develop product knowledge in order to be able to specify and recommend them to customers; Provide customers with the necessary documents and assistance to ensure prompt payment of invoices;

Keep up to date with featured products and promotions;

Participate in the weekly branch sales meeting;

Communicate market intelligence to members of the customer service team and the branch manager;

Adhere to all security requirements and use appropriate PPE as required; Other related duties may be assigned to meet the needs of the business.

Requirements, Qualifications and Skills

High school diploma or equivalent

Have at least two (2) years of experience directly related to the specified duties and responsibilities

Experience in retail sales

Knowledge of trailer parts or industrial parts distribution (Asset)

Bilingual, fluent in French and English (oral and written) (Executives, suppliers and customers outside Quebec);

Computer skills required, proficiency in MS Office suite software

Essential autonomy, rigor and high attention to detail and a job well done; Ability to solve problems and excellent customer service skills

Anticipate and identify customer needs

Must be reliable, responsible, good judgment and a high sense of discretion

Have the ability to work independently with little direct supervision

Interest in process improvement and the ability to be innovative

Strong organizational, analytical and synthesis skills

Business acumen, concern for the company's mission; Professionalism towards colleagues, customers and suppliers

Good communication and interpersonal skills.

What we offer

Permanent, full-time position | Day shift: Monday to Friday, 8 a.m. to 5 p.m.

Group insurance paid at 75% by the employer (dental, disability, life, vision)RRSP with employer contribution up to 4%

Paid vacations, sick leave Employee Assistance Program (EAP)Opportunities for advancement and professional development

Casual work environment with events organized by the company

Free on-site parking

Why choose Dexter?

At Dexter, our core values guide every decision we make: Execute with purpose – Seek solutions, innovate, exceed expectations

Connect with people – Grow talent, build strong relationships, get involved in our communities

Do what's right – For our people, our customers, and the company

We believe in our "Courage to Care" philosophy: safety is everybody's business.

Ready to make a difference? Join our customer service support team and help support our sales teams while providing exceptional service to our customers. Apply today!

Equal Opportunity Employer Any job offer is conditional on passing a background and reference check. Dexter is an equal opportunity employer. All applications are considered without discrimination based on race, color, religion, sex, age, disability, veteran status, nationality or any other characteristic protected by law.

FR | A propos de Dexter

Read the full bilingual original

EN | About Dexter

Duties and Responsibilities:

Respond to incoming phone calls in a timely manner;

Enter customer orders, suggest the purchase of additional products, and provide technical assistance to customers;

Research customer complaints and respond to their questions;

Consult with management for instructions to resolve complaints within 24 hours;

Make weekly calls to customers to take orders for scheduled deliveries;

Conduct research on all customer warranty and/or return claims and complete appropriate forms and documentation related to the problem on the same day they are received;

Recommend additional products that may be required to complete the order and any additional items that are needed;

Develop product knowledge in order to be able to specify and recommend them to customers; Provide customers with the necessary documents and assistance to ensure prompt payment of invoices;

Keep up to date with featured products and promotions;

Participate in the weekly branch sales meeting;

Communicate market intelligence to members of the customer service team and the branch manager;

Adhere to all security requirements and use appropriate PPE as required; Other related duties may be assigned to meet the needs of the business.

Requirements, Qualifications and Skills

High school diploma or equivalent

Have at least two (2) years of experience directly related to the specified duties and responsibilities

Experience in retail sales

Knowledge of trailer parts or industrial parts distribution (Asset)

Bilingual, fluent in French and English (oral and written) (Executives, suppliers and customers outside Quebec);

Computer skills required, proficiency in MS Office suite software

Essential autonomy, rigor and high attention to detail and a job well done; Ability to solve problems and excellent customer service skills

Anticipate and identify customer needs

Must be reliable, responsible, good judgment and a high sense of discretion

Have the ability to work independently with little direct supervision

Interest in process improvement and the ability to be innovative

Strong organizational, analytical and synthesis skills

Business acumen, concern for the company's mission; Professionalism towards colleagues, customers and suppliers

Good communication and interpersonal skills.

What we offer

Permanent, full-time position | Day shift: Monday to Friday, 8 a.m. to 5 p.m.

Group insurance paid at 75% by the employer (dental, disability, life, vision)RRSP with employer contribution up to 4%

Paid vacations, sick leave Employee Assistance Program (EAP)Opportunities for advancement and professional development

Casual work environment with events organized by the company

Free on-site parking

Why choose Dexter?

At Dexter, our core values guide every decision we make: Execute with purpose – Seek solutions, innovate, exceed expectations

Connect with people – Grow talent, build strong relationships, get involved in our communities

Do what's right – For our people, our customers, and the company

We believe in our "Courage to Care" philosophy: safety is everybody's business.

Ready to make a difference? Join our customer service support team and help support our sales teams while providing exceptional service to our customers. Apply today!

FR | A propos de Dexter

Dexter est un fabricant et fournisseur de premier plan d’essieux, de suspensions, de systèmes de freinage, de portes, de produits de ventilation, de pièces et accessoires de remorques ainsi que de composants de remorquage, desservant les marchés des remorques commerciales, des véhicules récréatifs (VR), du transport lourd, du secteur maritime, de l’agriculture et de l’habitation manufacturée.

Ayant son siège social à Elkhart, en Indiana, Dexter possède des installations de fabrication et de distribution partout aux États-Unis et au Canada. En s’appuyant sur des technologies de pointe telles que la robotique, des équipements de soudage de précision et des procédés d’usinage automatisés, Dexter connaît depuis de nombreuses années un succès soutenu grâce à son engagement envers des principes de qualité supérieure, d’amélioration continue et de service à la clientèle inégalé.

Fonctions et responsabilités

Répondre aux appels téléphoniques entrants en temps voulu;

Saisir les commandes des clients, suggérer l'achat de produits supplémentaires et fournir une assistance technique aux clients;

Rechercher les plaintes des clients et répondre à leurs questions;

Consulter la direction pour obtenir des instructions afin de résoudre les plaintes dans les 24 heures;

Passer des appels hebdomadaires aux clients pour prendre des commandes en vue des livraisons prévues;

Effectuer des recherches sur toutes les demandes de garantie et/ou de retour des clients et remplir les formulaires appropriés et la documentation relative au problème le jour même de leur réception;

Recommander les produits supplémentaires qui peuvent être nécessaires pour compléter la commande et les articles complémentaires qui sont nécessaires;

Développer la connaissance des produits afin d'être en mesure de les spécifier et de les recommander aux clients;

Fournir aux clients les documents et l'assistance nécessaires pour assurer un paiement rapide des factures;

Se tenir au courant des produits en vedette et des promotions;

Participer à la réunion hebdomadaire des ventes de la succursale;

Communiquer les renseignements sur le marché aux membres de l'équipe du service à la clientèle et au directeur de la succursale;

Respecter toutes les exigences en matière de sécurité et utiliser l'EPI approprié, le cas échéant;

Autres tâches connexes peuvent être assignées pour répondre aux besoins de l'entreprise.

Exigences, qualifications et habiletés requises

Diplôme d'études secondaires ou équivalent;

Détenir au moins deux (2) ans d'expérience directement liée aux fonctions et responsabilités spécifiées;

Expérience de la vente de produits de détail;

Connaissances des pièces de remorques ou distributions de pièces industrielles (Atout);

Bilingue, maîtrise du français et de l’anglais (oral et écrit) (Dirigeants, fournisseurs et clientèle hors Québec);

Compétences informatiques nécessaires, maîtrise des logiciels de la suite MS Office;

Autonomie essentielle, rigueur et souci élevé du détail et du travail bien fait;

Capacité à résoudre les problèmes et excellentes compétences en matière de service à la clientèle;

Anticiper et identifier les besoins des clients;

Doit être fiable, responsable, bon jugement et sens élevé de la discrétion;

Avoir la capacité de travailler de façon indépendante avec peu de supervision directe;

Intérêt pour l'amélioration des processus et la capacité de faire preuve d'innovation;

Fortes habiletés d'organisation, d'analyse et de synthèse;

Sens des affaires, préoccupation du respect de la mission de l’entreprise;

Professionnalisme envers collègues, clients et fournisseurs;

Bonnes compétences en communication et en relation interpersonnelle.

Ce que nous offrons

Poste permanent, temps plein | Quart de jour : lundi au vendredi, 8h à 17h

Assurance collective payée à 75 % par l’employeur (dentaire, invalidité, vie, vision)

REER avec contribution de l’employeur jusqu’à 4 %

Congés payés : vacances, congés maladie

Programme d’aide aux employés (PAE)

Opportunités d’avancement et de développement professionnel

Environnement de travail décontracté avec événements organisés par l’entreprise

Stationnement gratuit sur place

Pourquoi choisir Dexter?

Chez Dexter, nos valeurs fondamentales guident chacune de nos décisions :

Exécuter avec détermination – Chercher des solutions, innover, dépasser les attentes

Se connecter aux gens – Faire grandir les talents, bâtir des relations solides, s’impliquer dans nos communautés

Faire ce qui est juste – Pour nos gens, nos clients et l’entreprise

Nous croyons à notre philosophie “Courage to Care”: la sécurité est l’affaire de tous.

Prêt(e) à faire une différence?

Rejoignez notre équipe de support au service client et contribuez à soutenir nos équipes commerciales tout en offrant un service exceptionnel à nos clients. Postulez dès aujourd’hui !

Employeur garantissant l’égalité des chances

Toute offre d'emploi est conditionnelle à la réussite d'une vérification des antécédents et des références. Dexter souscrit au principe d’équité en matière d’emploi. Toutes les candidatures sont considérées sans discrimination basée sur la race, la couleur, la religion, le sexe, l’âge, le handicap, le statut de vétéran, la nationalité ou toute autre caractéristique protégée par la loi.

Note : Le genre masculin est utilisé dans l’unique but d’alléger le texte. Seules les personnes dont la candidature a été retenue seront contactées.

Apply by Oct 14, 2026

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Details last changed Sep 16, 2026. About these details

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