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Added 9 mins ago
Project Coordinator - Live Events & Scenery
Scene Ideas Inc.
Richmond, BC
$24 to $28 CAD / hour
Contract
The role focuses on keeping project information organized, updating schedules and task lists, following up on assigned items, and preparing routine documents under the direction of the…
Added 25 mins ago
General Manager
P3 Veterinary Partners
Halifax, NS
Full-time
Expand clinical services and service offerings
Added 1 hour ago
Director of Education
Métis Nation-Saskatchewan
Saskatoon, SK
Full-time
Reporting to the Deputy Chief of Education, the Director of Education is responsible for leading the planning, implementation, delivery, and evaluation of their education portfolios in…
Added 1 hour ago
Manager Health Services
Winnipeg Regional Health Authority
Winnipeg, MB
Under the direction of the Director, Health Services or designate, the Manager, Health Services oversees and manages inter-disciplinary team(s) consisting of staff who provide direct care…
Added 1 hour ago
Manager Health Services
Winnipeg Regional Health Authority
Winnipeg, MB
Under the direction of the Director Health Services or designate, the Manager Health Services oversees and manages inter-disciplinary team(s) consisting of staff who provide direct care to…
Added 2 hours ago
Regional Lead, Central Intake and eReferral
Health Sciences North
ON · Sudbury, ON
Collaborate with internal and external stakeholders/organizations/community groups to achieve program objectives, integrate and link services and foster partnerships across the continuum of…
Added 2 hours ago
Regional Lead, Central Intake and eReferral
Health Sciences North
ON · Sudbury, ON
Collaborate with internal and external stakeholders/organizations/community groups to achieve program objectives, integrate and link services and foster partnerships across the continuum of…
Added 3 hours ago
Program Coordinator, UCalgary Continuing Education
University of Calgary
Calgary, AB
Full-time
This position reports to the Associate Director, Program Operations and Services and will work closely with Program Managers, Student Services, and other Program Coordinators in a…
Added 4 hours ago
Director, Total Rewards
Wawanesa Insurance
Toronto, ON · AB · Winnipeg, MB · Moncton, NB · Kitchener, ON · Montreal, QC · Vancouver, BC · Dartmouth, NS · Calgary, AB · Edmonton, AB (Hybrid), AB · North York - Toronto, ON (Hybr, ON
The Director, Total Rewards has responsibility for Wawanesa's total rewards strategy across compensation, group benefits, recognition and other reward programs. The incumbent leads the…
Added 4 hours ago
Billing Specialist
BC Legal Management Association
BC · West Vancouver, BC
Other
Under the direction of the Director of Finance, and in co-ordination with the lawyers, send Reminder Notices to clients with outstanding invoices in accordance with firm policies.
Added 5 hours ago
Commercial Manager, Americas Private Equity
Dialectica
Montreal, QC
Full-time
You will act as the bridge between clients and our internal teams, translating client needs into the right delivery and ensuring a seamless experience. Success in the role rests on a deep…
Added 5 hours ago
Director of Advocacy - Neighborhood Legal Services
Pennsylvania Legal Aid Network, Inc.
Legal, AB
Volunteer
The Director of Advocacy promotes excellence in legal representation, advances systemic and impact advocacy initiatives, develops innovative service delivery models, and ensures compliance…
Added 5 hours ago
Account Director
Dexterra Group
Kelowna, BC
Full-time
As an Account Director, you will lead a dedicated Housekeeping team and oversee the delivery of high-quality custodial services across a dynamic environment. Serving as the primary point of…
Added 5 hours ago
Account Director
Dexterra Group
Victoria, BC
Full-time
As an Account Director, you will lead a dedicated facilities management team and oversee the delivery of high-quality custodial services across a dynamic post-secondary campus environment.…
Added 5 hours ago
Account Director in Training (Janitorial)
Dexterra Group
Vancouver, BC
Full-time
The Account Director in Training is a visible, inclusive, and strategic leader accountable for service delivery excellence, client relationship management, financial performance, labour…
Added 5 hours ago
Senior Manager, Payroll
The University of British Columbia
Vancouver, BC
$10,459.67 to $15,675.58 CAD / month
Full-time
The Senior Manager, Payroll provides strategic and operational leadership in the delivery of payroll services across the University of British Columbia. Supporting a diverse employee…
Added 5 hours ago
Manager, Payroll Operations & Control
The University of British Columbia
Vancouver, BC
$9,599.75 to $14,385.5 CAD / month
Full-time
The Manager, Payroll Operations & Control will be a key driver and contributor in implementing procedures to enhance segregation of duties, physical security of payroll information, and…
Added 5 hours ago
Site and Supplier Management Coordinator
Interior Health Authority
Kelowna, BC
Full-time
Collaborate with external contractors and service providers to ensure timely and quality service delivery.
Added 5 hours ago
Program Director – Wireline Network Transformation & Delivery
Tata Consultancy Services
Toronto, ON · Greater Toronto Area, Canada
Full-time
…long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 55 countries and 202 service delivery centers across…
Added 5 hours ago
Director, Undergraduate Student Services Office
University of Saskatchewan
Saskatoon, SK
The Director advises College leadership on issues affecting undergraduate students, leads service improvements, and works with campus partners to enhance the student experience. Working…
Added 6 hours ago
In-Flight Director - Bilingual
Flair Airlines Ltd.
Montreal, QC
Full-time
…conformité réglementaire ainsi que la prestation globale du service à bord des vols assignés. Relevant du ou de la gestionnaire, Opérations en vol et performance, vous assurerez le…
Added 6 hours ago
Project Manager 1
University of Victoria
Victoria, BC
Full-time
As stewards of the campus, Facilities Management (FMGT) fosters and enriches an inviting and functional environment that welcomes and supports all who come here. Facilities Management's…
Added 6 hours ago
Director, Community Impact
United Way Elgin Middlesex
London, ON
Full-time
Liaise with community organizations to ensure United Way’s participation in the design, development, and delivery of social services in Elgin and Middlesex counties
Added 6 hours ago
Director, Product Evolution
CBC/Radio-Canada
Toronto, ON · Ottawa, ON · Montreal, QC
Full-time
Reporting to the Executive Director, People Systems & Analytics, we are seeking a visionary and results-driven Director, Product Evolution (Workday) to lead the strategic advancement,…
Added 6 hours ago
Director, AI Innovation Enablement (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Toronto, ON · Ottawa, ON · Montreal, QC
Full-time
…the world. Today, we are transforming ourselves into a modern and agile public service media organization. Technology is the driving force, and we are the team making it…

Dexterra Group

Account Director

Kelowna, BC, Canada

Job type: Full-time
Apply by: Oct 23, 2026
Experience: Minimum of 2 years of management experience and directing a team in facility services or related field
Posting language: English
Posted: Sep 23, 2026

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Original job description

Company Description

WHO ARE WE?

Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job – we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities.

That’s something we’re truly proud of, Work That Matters, People Who Care.

Job Description

WHAT’S THE JOB?

As an Account Director, you will lead a dedicated Housekeeping team and oversee the delivery of high-quality custodial services across a dynamic environment. Serving as the primary point of contact for the client, you will be responsible for ensuring exceptional service delivery, managing budgets, maintaining health and safety compliance, and driving operational excellence. By fostering strong partnerships with stakeholders and leading a diverse workforce, you will play a key role in creating a clean, safe, and welcoming environment for the faculty, staff, and visitors - while advancing your leadership career with Dexterra.

Key Responsibilities

Lead revenue growth and ensure profitability for assigned accounts
Build and maintain strong client relationships through excellent service delivery
Provide strategic and operational leadership across a portfolio of commercial janitorial contracts within government and public sector environments.
Manage, mentor, and inspire on-site teams to achieve performance goals
Identify and pursue new business opportunities to drive account growth
Conduct regular site visits and quality audits to ensure adherence to service and compliance standards.
Oversee resource planning, scheduling, and workforce optimization
Recruit, onboard, and train team members to support operational success
Ensure compliance with safety standards and quality assurance protocols
Drive client satisfaction and long-term account retention

Qualifications

Minimum of 2 years of management experience and directing a team in facility services or related field
Experience in housekeeping at hotels or camps
Proficiency in Microsoft Office 365 and other software applications
Ability to effectively use hand-held computer technology
Proven experience in recruiting, training, retaining and managing employee performance, including progressive discipline
Strong communication skills with the ability to interact professionally with clients at all levels
Ability to maintain excellent relations with People – employees, client and customers
Familiar with health, safety and environmental management systems
A clear criminal record check is required for this role.

Additional Information

WHAT’S IN IT FOR YOU?

Be part of an industry that's more important than ever!
Career advancement opportunities.
Whereas other companies are downsizing, we are growing!
Be #1 on day 1 by joining an industry leader.

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.

#IND1

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More about this job

Responsibilities

Lead housekeeping teams and oversee custodial services across assigned commercial janitorial accounts, ensuring service quality, safety compliance, and operational excellence. Manage client relationships, budgets, staffing, and account growth while driving client satisfaction and retention.

Requirements

Requires at least two years of management experience leading a team in facility services or a related field, along with housekeeping experience in hotels or camps. Candidates should be proficient with Microsoft Office 365 and handheld computer technology, and have experience recruiting, training, retaining, and managing employees; a clear criminal record check is required.

Skills

Team Leadership
Revenue Growth
Account Profitability
Strategic Planning
Operational Leadership
Business Development
Quality Auditing
Resource Planning
Workforce Scheduling
Recruiting
Training
Health And Safety Compliance
Microsoft Office 365
Hand-Held Computer Technology

Benefits

Career Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Housekeeping
Custodial Services
Facility Services
Commercial Janitorial Contracts
Government And Public Sector
Revenue Growth
Account Profitability
Business Development
Team Leadership
Resource Planning
Workforce Optimization
Recruiting
Onboarding
Employee Training
Performance Management
Progressive Discipline
Site Visits
Quality Audits
Health And Safety
Quality Assurance
Microsoft Office 365
Hand-Held Computer Technology
Client Satisfaction
Account Retention

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