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Dexterra Group

Account Director

Kelowna, BC, Canada

Job type: Full-time
Apply by: Oct 23, 2026
Experience: Minimum of 2 years of management experience and directing a team in facility services or related field
Posting language: English
Posted: Sep 23, 2026

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Original job description

Company Description

WHO ARE WE?

Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job – we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities.

That’s something we’re truly proud of, Work That Matters, People Who Care.

Job Description

WHAT’S THE JOB?

As an Account Director, you will lead a dedicated Housekeeping team and oversee the delivery of high-quality custodial services across a dynamic environment. Serving as the primary point of contact for the client, you will be responsible for ensuring exceptional service delivery, managing budgets, maintaining health and safety compliance, and driving operational excellence. By fostering strong partnerships with stakeholders and leading a diverse workforce, you will play a key role in creating a clean, safe, and welcoming environment for the faculty, staff, and visitors - while advancing your leadership career with Dexterra.

Key Responsibilities

Lead revenue growth and ensure profitability for assigned accounts
Build and maintain strong client relationships through excellent service delivery
Provide strategic and operational leadership across a portfolio of commercial janitorial contracts within government and public sector environments.
Manage, mentor, and inspire on-site teams to achieve performance goals
Identify and pursue new business opportunities to drive account growth
Conduct regular site visits and quality audits to ensure adherence to service and compliance standards.
Oversee resource planning, scheduling, and workforce optimization
Recruit, onboard, and train team members to support operational success
Ensure compliance with safety standards and quality assurance protocols
Drive client satisfaction and long-term account retention

Qualifications

Minimum of 2 years of management experience and directing a team in facility services or related field
Experience in housekeeping at hotels or camps
Proficiency in Microsoft Office 365 and other software applications
Ability to effectively use hand-held computer technology
Proven experience in recruiting, training, retaining and managing employee performance, including progressive discipline
Strong communication skills with the ability to interact professionally with clients at all levels
Ability to maintain excellent relations with People – employees, client and customers
Familiar with health, safety and environmental management systems
A clear criminal record check is required for this role.

Additional Information

WHAT’S IN IT FOR YOU?

Be part of an industry that's more important than ever!
Career advancement opportunities.
Whereas other companies are downsizing, we are growing!
Be #1 on day 1 by joining an industry leader.

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.

#IND1

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More about this job

Responsibilities

Lead housekeeping teams and oversee custodial services across assigned commercial janitorial accounts, ensuring service quality, safety compliance, and operational excellence. Manage client relationships, budgets, staffing, and account growth while driving client satisfaction and retention.

Requirements

Requires at least two years of management experience leading a team in facility services or a related field, along with housekeeping experience in hotels or camps. Candidates should be proficient with Microsoft Office 365 and handheld computer technology, and have experience recruiting, training, retaining, and managing employees; a clear criminal record check is required.

Skills

Team Leadership
Revenue Growth
Account Profitability
Strategic Planning
Operational Leadership
Business Development
Quality Auditing
Resource Planning
Workforce Scheduling
Recruiting
Training
Health And Safety Compliance
Microsoft Office 365
Hand-Held Computer Technology

Benefits

Career Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Housekeeping
Custodial Services
Facility Services
Commercial Janitorial Contracts
Government And Public Sector
Revenue Growth
Account Profitability
Business Development
Team Leadership
Resource Planning
Workforce Optimization
Recruiting
Onboarding
Employee Training
Performance Management
Progressive Discipline
Site Visits
Quality Audits
Health And Safety
Quality Assurance
Microsoft Office 365
Hand-Held Computer Technology
Client Satisfaction
Account Retention

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