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Dexterra Group

Account Director

  • Petawawa, ON, Canada

Full-time

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Job details

Job type
Full-time
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Experience
Minimum of 2 years of management experience and directing a team in facility services or related field
Posting language
English
Posted

Original job description

Company Description

WHO ARE WE?

We've been serving Canadian clients for over 75 years. The companies that began independently and now form Dexterra Group have an outstanding record of supporting the infrastructure and built assets that play a vital role in our society and helping our clients achieve higher performance and productivity. Powered by passionate people, we bring the right teams with the right skills together – offering both experience and regional expertise so companies can operate their day to day, confidently and successfully.

Job Description

WHAT’S THE JOB?

As an Account Director, you’ll lead a dedicated team and oversee onsite custodial services at a key client location. You’ll be the face of Dexterra, responsible for delivering exceptional service, managing budgets, ensuring safety, and driving operational excellence. Building strong client relationships and inspiring diverse teams across the country, you’ll play a pivotal role in shaping the future of facilities management - while advancing your career into a leadership position that makes a real impact.

Key Responsibilities

  • Lead revenue growth and ensure profitability for assigned accounts
  • Build and maintain strong client relationships through excellent service delivery
  • Provide strategic and operational leadership across a portfolio of commercial janitorial contracts within government and public sector environments.
  • Manage, mentor, and inspire on-site teams to achieve performance goals
  • Identify and pursue new business opportunities to drive account growth
  • Conduct regular site visits and quality audits to ensure adherence to service and compliance standards.
  • Oversee resource planning, scheduling, and workforce optimization
  • Recruit, onboard, and train team members to support operational success
  • Ensure compliance with safety standards and quality assurance protocols
  • Drive client satisfaction and long-term account retention

Qualifications

WHO ARE WE LOOKING FOR?

  • Minimum of 2 years of management experience and directing a team in facility services or related field
  • Proficiency in Microsoft Office 365 and other software applications
  • Ability to effectively use hand-held computer technology
  • Proven experience in recruiting, training, retaining and managing employee performance, including progressive discipline
  • Strong communication skills with the ability to interact professionally with clients at all levels
  • Ability to maintain excellent relations with People – employees, client and customers
  • Familiar with health, safety and environmental management systems
  • A clear criminal record check is required for this role.

Additional Information

Additional information

WHAT’S IN IT FOR YOU?

  • Rapid advancement into leadership roles - your career accelerated!
  • Mentorship from industry experts and dedicated training programs
  • Exposure to a wide range of accounts and operational challenges
  • The opportunity to grow within a company that values talent, mobility, and development

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.

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More about this job

Responsibilities

Lead commercial janitorial accounts by managing client relationships, budgets, revenue growth, and profitability. Direct and develop onsite teams, oversee staffing and service quality, and ensure safety and compliance across assigned locations.

Requirements

Requires at least two years of management experience leading a team in facility services or a related field, along with proficiency in Microsoft Office 365 and hand-held computer technology. Candidates should have experience recruiting, training, retaining, and managing employee performance, strong communication and relationship skills, and familiarity with health, safety, and environmental management systems; a clear criminal record check is required.

Skills

  • Account Management
  • Revenue Growth
  • Budget Management
  • Strategic Leadership
  • Team Leadership
  • Business Development
  • Quality Auditing
  • Resource Planning
  • Workforce Optimization
  • Recruiting
  • Training
  • Safety Compliance
  • Microsoft Office 365
  • Hand-Held Computer Technology

Benefits

  • Mentorship
  • Training Programs
  • Career Advancement Opportunities

Visa sponsorship

Not detected in the job text

Categories

  • Management & Leadership
  • Customer Service & Support
  • Government & Public Sector
  • Security & Safety

Keywords

  • Facilities Management
  • Facility Services
  • Commercial Janitorial Contracts
  • Custodial Services
  • Government and Public Sector
  • Account Management
  • Revenue Growth
  • Profitability
  • Operational Leadership
  • Business Development
  • Site Visits
  • Quality Audits
  • Resource Planning
  • Scheduling
  • Workforce Optimization
  • Recruiting
  • Onboarding
  • Employee Training
  • Progressive Discipline
  • Safety Standards
  • Quality Assurance
  • Health and Safety Management Systems
  • Microsoft Office 365
  • Hand-Held Computer Technology
  • Criminal Record Check

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