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Dexterra Group

Account Director in Training (Janitorial)

Vancouver, BC, Canada

Job type: Full-time
Apply by: Oct 23, 2026
Posting language: English
Posted: Sep 23, 2026

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Original job description

Company Description

Xcelerated Operational Excellence Program

Are you ready to propel your career into the fast lane and unlock your true leadership potential? Dexterra Group’s Xcelerated Operational Excellence Program is not just a development pathway - it’s your gateway to becoming a transformative leader in facilities management. Designed for ambitious go-getters like you, this exclusive program offers a high-impact, immersive experience that combines real-world challenges, mentorship from industry veterans, and tailored training to catapult you into future Account Director roles across Canada. This is more than a career move - it’s your chance to shape the future of facilities management and leave a legacy!

What’s the Xcelerated Talent Program All About?

Launch your career in facilities management through a dynamic, fast-track development program designed to build your leadership, operational, and client management skills. As an Account Director in Training, you’ll progress toward leading a single account while gaining hands-on experience through 3–5 months of rotations across Western Canada. You’ll work alongside experienced leaders, building the expertise needed to succeed in diverse environments.

Job Description

WHAT'S THE JOB?

Reporting to the District Manager or Area Manager, the Account Director/Manager is responsible for providing strategic and operational leadership across a single account or a portfolio of commercial janitorial and facilities management contracts within private, government and/or public sector environments.

The Account Director in Training is a visible, inclusive, and strategic leader accountable for service delivery excellence, client relationship management, financial performance, labour relations, workforce planning, and employee engagement . The role ensures contractual compliance, operational efficiency, and long-term account growth while fostering strong partnerships with clients and internal stakeholders.

Strategic Vision

Provide strategic leadership across assigned custodial and facilities contracts to ensure alignment with organizational objectives, contractual requirements, and client expectations.
Develop and execute operational strategies that drive service excellence, revenue growth, profitability, and contract retention.
Leverage technology, operational data, and reporting tools to enhance service delivery, visibility, and decision-making.
Identify opportunities for continuous improvement and implement best practices to improve efficiency, quality, and performance.

Leadership

Provide leadership and direction to site managers, supervisors, and frontline employees across assigned locations.
Recruit, onboard, train, and develop team members to build capable, engaged, and high-performing operational teams.
Manage employee performance through coaching, performance reviews, and progressive discipline where required.
Foster a culture of accountability, safety, collaboration, and continuous improvement.
Lead by example while promoting Dexterra’s values of accountability, diversity, partnership, and trust.
Ensure compliance with Workplace Health and Safety legislation, WHMIS, training requirements, and company policies.

Business Development & Client Management

Identify and pursue opportunities to expand services within existing client accounts to support revenue growth.
Maintain strong, professional relationships with clients and key stakeholders to ensure high levels of satisfaction and contract retention.
Support contract renewals, service enhancements, and proposals within the assigned portfolio.
Collaborate with internal stakeholders to support business development initiatives and service expansions.

Financial Accountability (P&L)

Maintain full accountability for the financial performance of assigned accounts, including revenue targets and profitability.
Develop, manage, and forecast operational budgets, ensuring effective cost control and resource allocation.
Analyze budget-to-actual variances and implement corrective actions to address gaps.
Oversee labour management, scheduling, and workforce optimization to control operational costs while delivering service expectations.
Ensure accurate financial reporting and forecasting for assigned contracts.

Operational Efficiency

Conduct regular site visits, inspections, and quality audits to ensure compliance with contractual obligations and service standards.
Monitor operational performance metrics and implement data-driven improvements.
Ensure compliance with health, safety, environmental, and quality assurance standards.
Ensure consistent implementation of standardized cleaning procedures, sanitation protocols, and infection prevention practices.
Address operational challenges promptly while maintaining service continuity and client satisfaction.

Qualifications

WHO ARE WE LOOKING FOR

Must reside in Western Canada and be willing to travel to multiple accounts in the region, during the job rotation aspect of the program.
Ability to Relocate
Must successfully complete a criminal record check and Reliability Security Check
Valid G driver’s licence and reliable vehicle required for travel between regional sites
Post-secondary education from an accredited university or college in Business Administration, Facilities Management, Operations Management, or a related field is considered an asset.
Minimum three (3) years of management experience directing teams in facilities services, janitorial operations, or a related service environment.
Proven experience recruiting, training, retaining, and managing employee performance, including progressive discipline.
Experience managing labour relations, including unionized accounts.
Experience managing operational service contracts and working within government or public sector environments is considered an asset.
Strong knowledge of health, safety, and environmental management systems.
Demonstrated ability to build strong relationships with clients, employees, and internal stakeholders.
Proficiency in Microsoft Office 365 and other business software applications.
Experience using mobile or hand-held technology for operational reporting and communication.
Excellent communication, leadership, and organizational skills.
Ability to travel to various work sites for inspections and client meetings as required.

Leadership Competencies

Purpose Driven and Focused on Value – Demonstrates accountability for delivering high-quality service and aligned operational outcomes.
Achieves Results – Consistently drives performance through focus, follow-through, and continuous improvement.
Builds Client Partnerships – Establishes trusted relationships and collaborates effectively with stakeholders.
Mobilizes People – Inspires, coaches, and develops teams to achieve operational excellence.
Upholds Integrity and Earns Trust – Acts ethically, transparently, and professionally in all interactions.
Fosters Innovation and Continuous Improvement – Encourages new ideas and leverages data and technology to improve performance.

Additional Information

WHAT'S IN IT FOR YOU?

A place where people matter, not only at work but in the community.
Be #1 on day 1 by joining an industry leader.
Job security as we are in growth mode.
Benefits coverage starts on your first day.

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.

#IND1

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More about this job

Responsibilities

Lead operational and strategic delivery across janitorial and facilities management accounts, including client relationships, contract compliance, workforce leadership, and service quality. Manage account financial performance, budgets, labour, site inspections, and continuous improvement while supporting contract retention and growth.

Requirements

Candidates must have at least three years of management experience in facilities services, janitorial operations, or a related service environment, including employee performance management and labour relations experience. They must reside in Western Canada, be willing to travel and relocate as needed, hold a valid G driver’s licence and reliable vehicle, and pass criminal record and Reliability Security checks; relevant post-secondary education is an asset.

Skills

Strategic Leadership
Facilities Management
Janitorial Operations
Contract Management
Financial Management
Budgeting And Forecasting
Labour Relations
Workforce Planning
Team Recruitment And Development
Performance Management
Health And Safety Compliance
Operational Reporting
Continuous Improvement
Microsoft Office 365
Communication

Benefits

Benefits Coverage Starting On The First Day
Job Security

Visa sponsorship

Not detected in the job text

Keywords

Facilities Management
Commercial Janitorial Services
Custodial Services
Operational Leadership
Account Management
Contract Compliance
Business Development
Contract Renewals
Profit And Loss
Budget Management
Financial Forecasting
Labour Relations
Unionized Accounts
Workforce Planning
Recruitment
Employee Training
Performance Management
Progressive Discipline
Workplace Health And Safety
WHMIS
Environmental Management
Quality Assurance
Sanitation Protocols
Infection Prevention
Operational Reporting
Microsoft Office 365
Mobile Reporting Technology
Site Inspections
Continuous Improvement

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