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Dexterra Group

Directeur de compte - Account Director

QC, Canada
Courcelette, QC, Canada

Job type: Full-time
Apply by: Sep 29, 2026
Experience: Minimum of 2 years of operational experience in Integrated Facilities Management
Posting language: English · French
Posted: May 13, 2026

Apply About employer

Applications open in a new tab.

Original job description

English section of this bilingual listing.

Who are We?

Dexterra is a dedicated, integrated services company that provides quality integrated facilities management, workforce accommodations, and forestry services for clients across Canada in the natural resources, aviation, defence, retail, commercial, and healthcare sectors.

At Dexterra, we create exceptional customer experiences that make our clients shine. Powered by passionate people, we bring the right teams with the right skills together to turn problems into solutions and challenges into moments of ingenuity.

Because service matters.

Purpose

We are seeking an experienced Account Director to oversee a large, complex government account overseeing the maintenance and upkeep of government buildings and housing. This is a highly client-facing role requiring strong leadership, hospitality-focused service delivery, and financial accountability.

Responsibilities

Key Responsibilities:
Lead revenue growth and ensure profitability for assigned accounts
Build and maintain strong client relationships through excellent service delivery
Manage, mentor, and inspire on-site teams to achieve performance goals
Identify and pursue new business opportunities to drive account growth
Oversee resource planning, scheduling, and workforce optimization
Recruit, onboard, and train team members to support operational success
Ensure compliance with safety standards and quality assurance protocols
Drive client satisfaction and long-term account retention
COMPETENCIES FOR SUCCESS:
Strong leadership presence with the ability to influence and inspire
Results-oriented, with a focus on operational excellence and execution
High level of accountability - for self and others
Collaborative mindset and commitment to team success
Exceptional attention to detail and organizational skills
Comfortable using data and technology to inform decisions
Committed to inclusive leadership - ensuring every voice is heard

Qualifications

Minimum of 2 years of operational experience in Integrated Facilities Management
Multi site contract experience is a plus
Ability to travel overnight when required
Awareness of technical elements needed to deliver services support
Attracts, develops and retains employees, providing a safe, supportive work environment, supporting People strategies
Excellent interpersonal and communication skills.
Strong attention to detail with the ability to manage multiple priorities in a fast paced and deadline driven environment.
Must pass a Federal criminal background check
Must have a clean drivers abstract

WHAT’S IN IT FOR YOU?

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.

Read the full bilingual original

Company Description

Description de l’entreprise

Dexterra est une entreprise de services intégrés spécialisée qui offre des services de gestion des installations, d’hébergement de la main-d’œuvre et de services forestiers de haute qualité à des clients partout au Canada, notamment dans les secteurs des ressources naturelles, de l’aviation, de la défense, du commerce de détail, du commercial et des soins de santé.

Chez Dexterra, nous créons des expériences clients exceptionnelles qui permettent à nos clients de se démarquer. Animés par des personnes passionnées, nous réunissons les bonnes équipes possédant les bonnes compétences afin de transformer les problèmes en solutions et les défis en occasions d’ingéniosité.

Parce que le service, c’est important.

Who are We?

Dexterra is a dedicated, integrated services company that provides quality integrated facilities management, workforce accommodations, and forestry services for clients across Canada in the natural resources, aviation, defence, retail, commercial, and healthcare sectors.

At Dexterra, we create exceptional customer experiences that make our clients shine. Powered by passionate people, we bring the right teams with the right skills together to turn problems into solutions and challenges into moments of ingenuity.

Because service matters.

Job Description

Objectif du poste

Nous sommes à la recherche d’un directeur de compte expérimenté pour superviser un important compte gouvernemental complexe, responsable de l’entretien et de la maintenance des immeubles et des logements gouvernementaux. Il s’agit d’un rôle fortement axé sur le client, exigeant un leadership solide, une prestation de services orientée vers l’hospitalité et une grande rigueur en matière de responsabilité financière.

Principales Responsabilités

Diriger la croissance des revenus et assurer la rentabilité des comptes assignés.
Établir et maintenir de solides relations avec les clients grâce à une prestation de services exemplaire.
Gérer, encadrer et mobiliser les équipes sur site afin d’atteindre les objectifs de performance.
Identifier et poursuivre de nouvelles occasions d’affaires afin de stimuler la croissance des comptes.
Superviser la planification des ressources, l’ordonnancement et l’optimisation de la main‑d’œuvre.
Recruter, intégrer et former les membres de l’équipe afin de soutenir le succès opérationnel.
Veiller au respect des normes de santé et sécurité ainsi que des protocoles d’assurance qualité.
Favoriser la satisfaction des clients et la fidélisation à long terme des comptes.
COMPÉTENCES CLÉS POUR LA RÉUSSITE :
Solide leadership avec la capacité d’influencer et d’inspirer les autres.
Orientation vers les résultats, avec un fort accent sur l’excellence opérationnelle et l’exécution.
Haut niveau de responsabilisation, tant personnelle que collective.
Esprit collaboratif et engagement envers la réussite de l’équipe.
Excellente attention aux détails et solides compétences organisationnelles.
Aisance dans l’utilisation des données et des technologies pour soutenir la prise de décision.
Engagement envers un leadership inclusif, en veillant à ce que chaque voix soit entendue.

Key Responsibilities:
Lead revenue growth and ensure profitability for assigned accounts
Build and maintain strong client relationships through excellent service delivery
Manage, mentor, and inspire on-site teams to achieve performance goals
Identify and pursue new business opportunities to drive account growth
Oversee resource planning, scheduling, and workforce optimization
Recruit, onboard, and train team members to support operational success
Ensure compliance with safety standards and quality assurance protocols
Drive client satisfaction and long-term account retention
COMPETENCIES FOR SUCCESS:
Strong leadership presence with the ability to influence and inspire
Results-oriented, with a focus on operational excellence and execution
High level of accountability - for self and others
Collaborative mindset and commitment to team success
Exceptional attention to detail and organizational skills
Comfortable using data and technology to inform decisions
Committed to inclusive leadership - ensuring every voice is heard

Qualifications

QUALIFICATIONS

Minimum de deux (2) années d’expérience opérationnelle en gestion intégrée des installations.
Expérience en gestion de contrats multisites constitue un atout.
Capacité de se déplacer et de passer des nuits à l’extérieur lorsque requis.
Bonne compréhension des éléments techniques nécessaires à la prestation des services de soutien.
Capacité à attirer, développer et retenir les employés, tout en offrant un environnement de travail sécuritaire et favorable, et en soutenant les stratégies liées aux ressources humaines.
Excellentes compétences interpersonnelles et en communication.
Grande attention aux détails et capacité à gérer plusieurs priorités dans un environnement dynamique axé sur les échéanciers.
Réussite obligatoire d’une vérification des antécédents criminels fédérale.
Dossier de conduite vierge requis.

Qualifications

Minimum of 2 years of operational experience in Integrated Facilities Management
Multi site contract experience is a plus
Ability to travel overnight when required
Awareness of technical elements needed to deliver services support
Attracts, develops and retains employees, providing a safe, supportive work environment, supporting People strategies
Excellent interpersonal and communication skills.
Strong attention to detail with the ability to manage multiple priorities in a fast paced and deadline driven environment.
Must pass a Federal criminal background check
Must have a clean drivers abstract

Additional Information

CE QUE NOUS VOUS OFFRONS

Le groupe Dexterra est un employeur offrant l’égalité des chances et s’engage à promouvoir la diversité et l’inclusion. Nous sommes heureux de considérer toutes les candidatures qualifiées, sans égard à la race, à la couleur, à la religion, au sexe, à l’orientation sexuelle, à l’identité de genre, à l’origine nationale, à l’âge, au handicap, au statut de vétéran protégé, au statut autochtone ou à tout autre facteur protégé par la loi. Des mesures d’adaptation liées à un handicap sont disponibles sur demande tout au long du processus de sélection et d’embauche.

WHAT’S IN IT FOR YOU?

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.

Apply About employer

More about this job

Responsibilities

Oversee a complex government account focused on the maintenance of buildings and housing while driving revenue growth and profitability. Lead on-site teams and maintain strong client relationships through high-quality service delivery.

Requirements

Requires a minimum of 2 years of operational experience in Integrated Facilities Management and the ability to travel overnight. Candidates must pass a federal criminal background check and possess a clean driver's abstract.

Skills

Integrated Facilities Management
Account Management
Financial Accountability
Leadership
Resource Planning
Workforce Optimization
Operational Excellence
Revenue Growth
Contract Management
Recruitment
Quality Assurance
Safety Compliance
Interpersonal Communication
Organizational Skills
Data-Driven Decision Making

Visa sponsorship

Not detected in the job text

Keywords

Integrated Facilities Management
Government Account
Multi-site Contract
Hospitality-focused Service
Operational Excellence
Workforce Management
Safety Standards
Quality Assurance
Revenue Growth
Client Retention
Facilities Services
Resource Planning
Account Director

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