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Added 13 mins ago
Technical Product Manager
Charger Logistics Inc
Brampton, ON
We are seeking an experienced Technical Product Manager to drive business process improvement, product development, and AI-enabled automation initiatives. This role will bridge business…
Added 13 mins ago
RS
Supply Chain Planner
Radiant Systems Solutions, Inc
Mississauga, ON
- Contract
The planner also contributes to process digitization, automation, and AI-enabled supply chain initiatives.
Added 13 mins ago
S
Quality Assurance Specialist
Salt
Mississauga, ON
- $60,000 to $65,000 CAD / year
- Contract
Maintain QA documentation and checklists, identify recurring issues, and contribute to process improvements and test automation initiatives.
Added 13 mins ago
GA
Business Development Manager - HVAC/R
GDI Ainsworth
Sudbury, ON · Greater Sudbury, ON
- $90,000 to $120,000 CAD / year
- Full-time
Added 13 mins ago
FC
Fit4Less Host - Stratford
Fit4Less Canada
Stratford, ON
- Part-time
Helps and educates members and guests with memberships, amenities, automation and processes.
Added 13 mins ago
MF
Maintenance Manager
McCain Foods
Coaldale, AB
- Full-time
…operational success. With a diverse mix of mechanical, electrical, automation, and reliability expertise, team members have opportunities to learn from experienced professionals, expand…
Added 13 mins ago
DG
IT Service Manager
Dexterra Group
Mississauga, ON
- Full-time
We’re looking for an IT Service Manager who can take ownership of our service delivery function and raise the bar for the end-user experience. Someone with a great attitude, strong…
Added 13 mins ago
FC
Fit4Less Host - Halifax Park Lane
Fit4Less Canada
Halifax, NS
- Part-time
Helps and educates members and guests with memberships, amenities, automation and processes.
Added 13 mins ago
TW
Manager, Accounting and Treasury
The Wonderfield Group
Richmond Hill, ON
- Full-time
We are seeking an experienced and results-driven Finance Manager, Accounting and Treasury to lead accounting, treasury operations and sales tax compliance across our North American…
Added 13 mins ago
TU
Research Manager, McAlpine Lab
The University of British Columbia
Vancouver, BC
- $5,692.25 to $8,179.5 CAD / month
- Full-time
The Research Manager provides operational, scientific, and project management support for a portfolio of endometrial cancer research projects led by Dr. Jessica McAlpine and collaborating…
Added 13 mins ago
AI
Service Delivery Manager (French)
Apptoza Inc.
Montreal, QC
- Full-time
Familiarity with automation, DevOps practices, and cloud governance frameworks.
Added 13 mins ago
SR
IT Manager
Swim Recruiting
Vancouver, BC
- Full-time
Permanent, full-time IT Manager role leading technology strategy, day-to-day operations and organization-wide AI adoption for a growing multi-site organization.
Added 27 mins ago
RB
Manager, Application Resiliency
Royal Bank of Canada
Vancouver, BC
- Full-time
Added 42 mins ago
UO
Research Manager, McAlpine Lab
University of British Columbia
Vancouver, BC · VCH | Vancouver General Hospital - Robert H.N. Ho Research Centre (VGHRRC)
- $5,692.25 to $8,179.5 CAD / month
- Full-time
The Research Manager provides operational, scientific, and project management support for a portfolio of endometrial cancer research projects led by Dr. Jessica McAlpine and collaborating…
Added 42 mins ago
T
Financial Crime Risk Specialist (5440)
TD
Toronto, ON
- Full-time
Experience leading strategic initiatives, governance enhancements, process improvement, reporting transformation or automation within financial services or another highly regulated…
Added 42 mins ago
WC
Finance Manager, Investments
Westerkirk Capital
Victoria, BC
- $120,000 to $150,000 CAD / year
- Full-time
Westerkirk Capital Inc. (‘WCI’), a private investment company based in Victoria, BC is seeking a Finance Manager, Investments. The organization is a single-family office managing assets via…
Added 42 mins ago
RH
Product Manager
Robert Half
Mississauga, ON
- $80,000 to $95,000 CAD / year
- Full-time
Our client, an established engineering and manufacturing organization specializing in electronic controls and automation solutions for heavy equipment and machinery, is seeking a Product…
Added 42 mins ago
CL
Technical Product Manager
Charger Logistics Inc.
Brampton, ON
- Full-time
We are seeking an experienced Technical Product Manager to drive business process improvement, product development, and AI-enabled automation initiatives. This role will bridge business…
Added 57 mins ago
DB
Controller
DMG Blockchain Solutions
Delta, BC
- Full-time
Drive process automation across accounting workflows, transaction processing, and reconciliation tools.
Added 1 hour ago
RevOps Coordinator | Coordonnateur(trice) des opérations de revenus
Alveole
Montreal, QC
…making things work better. You’ll work closely with our RevOps Manager and GTM Engineer, with plenty of room to improve processes, automate repetitive work, and help us build smarter…
Added 1 hour ago
Senior Manager, Software Development (Hybrid)
First West
Langley (District), BC · Langley, BC
…established with the Enterprise Architect and Core Banking Product Manager. Maintains delivery discipline across design, build, testing, release, support and long-term sustainability,…
Added 1 hour ago
GP
Financial Planning Analyst
Generac Power Systems
Toronto, ON · Canada - Toronto
- Full-time
…millions of consumers save money, conserve energy, and bring home automation into their lives. That was just the beginning. We continue our pursuit to create technology that brings peace of…
Added 1 hour ago
GP
Senior Financial Planning Analyst
Generac Power Systems
Toronto, ON · Canada - Toronto
- Full-time
…millions of consumers save money, conserve energy, and bring home automation into their lives. That was just the beginning. We continue our pursuit to create technology that brings peace of…
Added 1 hour ago
MT
Senior Product Manager
Meal Ticket
Canada
- Full-time
Meal Ticket is seeking a Senior Product Manager to own and evolve the TrackMax+ product portfolio, our platform serving the foodservice distribution industry.
Added 1 hour ago
A3
Plant Engineering & Maintenance Manager
Aluminum 3104
Belleville, ON
- Full-time
The Plant Engineering and Maintenance Manager owns every asset in a single-site, greenfield aluminum beverage can plant, from the cupper to the RTO. The role keeps equipment safe, available…

Dexterra Group

IT Service Manager

Mississauga, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 6, 2026
Experience: 5+ years of progressive experience in IT support, Service Desk operations or IT service delivery.
Posting language: English
Posted: Nov 6, 2026

Original job description

Company Description

WHO ARE WE?

Dexterra Group (TSX: DXT) is a leading provider of support services and infrastructure support solutions across Canada and the United States. Through our diverse businesses, we deliver facilities management, food services, remote workforce accommodations, forestry services, and other operational solutions that help organizations operate safely, efficiently, and sustainably.

For more than 80 years, Dexterra has supported clients across a wide range of industries and environments, from commercial and institutional facilities to remote worksites and natural resource operations. We are committed to delivering exceptional service while creating meaningful opportunities for our people, clients, and communities.

Job Description

Work That Matters, People Who Care.

What's The Role

Great IT service is about more than resolving tickets. It is about ownership, responsiveness and earning the trust of the people you support.

We’re looking for an IT Service Manager who can take ownership of our service delivery function and raise the bar for the end-user experience. Someone with a great attitude, strong professional presence and a genuine service mindset who is ready to challenge what is not working and make it better.

You’ll lead our Service Desk and work closely with internal teams and our outsourced service provider to strengthen accountability, improve service levels and make support easier and more effective for the people who rely on it.

What You'll Do

Lead the Service Desk and create a culture of ownership, responsiveness and follow-through.
Coach internal support staff and manage our outsourced Service Desk provider.
Take ownership of escalations, recurring issues and service challenges.
Improve support processes, service levels and the end-user experience.
Use service trends, metrics and feedback to identify problems and drive improvements.
Reduce recurring issues through better processes, automation, self-service and knowledge sharing.
Build strong relationships across Operations, functional teams and IT.
Support technology changes, new locations, acquisitions, onboarding and other business initiatives.
Manage key service vendors and hold them accountable for performance.

Qualifications

WHO WE'RE LOOKING FOR

You’re someone who takes ownership, builds strong relationships and credibility across the business, and gets things done. You understand IT service delivery, but you also know that excellent service comes down to people, communication and follow-through.

You Bring

5+ years of progressive experience in IT support, Service Desk operations or IT service delivery.
3+ years leading people, a support function or service delivery.
Strong experience with IT service management, incident management, escalations and continuous improvement.
Hands-on experience with Microsoft 365, Entra ID, Intune, ServiceNow or comparable enterprise technologies.
Experience managing outsourced service providers and vendor performance.
Strong communication and relationship-building skills, with the professional presence and credibility to influence stakeholders at all levels.
A demonstrated ability to improve processes, service standards and the end-user experience.
Experience supporting geographically distributed operations.
ITIL certification or practical ITIL/ITSM experience.

Additional Information

WHAT’S IN IT FOR YOU?

Be part of an industry that's more important than ever!
Award winning safety culture.
Supportive team environment with room to grow together.
Onsite Hybrid work model.
Employee Referral Program.
We are growing!
Certified as a Great Place to Work 2025-2026!

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Special needs accommodation is available upon request at all stages of the selection process.

We thank all applicants for their interest and will contact those candidates selected for interview.

Note, we are not accepting candidates from recruitment agencies.

Apply About employer

More about this job

Responsibilities

Lead the Service Desk, coach internal support staff, and manage outsourced providers, escalations, vendors, and service performance. Improve service processes and the end-user experience using metrics, feedback, automation, self-service, and knowledge sharing, while supporting business changes and geographically distributed operations.

Requirements

Requires 5+ years of progressive experience in IT support, Service Desk operations, or IT service delivery, including 3+ years leading people, a support function, or service delivery. Candidates should bring ITSM and incident management experience, familiarity with Microsoft 365, Entra ID, Intune, and ServiceNow or comparable technologies, vendor management experience, strong communication skills, and ITIL certification or practical ITIL/ITSM experience.

Skills

IT Service Delivery
Service Desk Leadership
People Leadership
IT Service Management
Incident Management
Escalation Management
Continuous Improvement
Microsoft 365
Entra ID
Intune
ServiceNow
Vendor Management
Process Improvement
Stakeholder Relationship Building
ITIL

Benefits

Supportive Team Environment
Employee Referral Program
Hybrid Work Model

Visa sponsorship

Not detected in the job text

Keywords

IT Service Delivery
Service Desk
IT Service Management
ITSM
Incident Management
Escalation Management
Continuous Improvement
Microsoft 365
Entra ID
Intune
ServiceNow
ITIL
Vendor Management
Outsourced Service Providers
Service Levels
End-User Experience
Automation
Self-Service
Knowledge Sharing
Service Metrics
Geographically Distributed Operations
Facilities Services
Onboarding
Acquisitions

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