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Added 4 mins ago
R
Senior Data Analyst, New Products
Remitly
Burnaby, BC
- Full-time
We're looking for builders, reimaginers, and global thinkers who want to work at the intersection of technology, trust, and transformation. If that's you and you're ready to do the most…
Added 4 mins ago
Senior DevOps Engineer - EA Sports Technology
Electronic Arts
Vancouver, BC
…corporate backend infrastructure and services. A DevOps Engineer can design a solution from the ground up, troubleshoot problems at both the network and Linux operating system level, and be…
Added 4 mins ago
C
Quantum Machine Learning Research Scientist
CIBC
Toronto, ON
- Full-time
…of quantum computing capabilities across the bank. You will lead applied research initiatives focused on designing, executing, and evaluating quantum algorithms, working closely with…
Added 4 mins ago
N(
HR Data and Process Analyst, People Services Delivery
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
…commitment to excellence and innovation. Your skills and experience can shape the future of education and make a real impact in our…
Added 4 mins ago
CN
Deputy Vice President, Project Controls and Corporate Planning
Canadian Nuclear Laboratories
Chalk River, ON
- Full-time
Are you looking for a leadership role where you can shape the future of project delivery, corporate planning, and organizational performance? Can you see yourself leading enterprise-wide…
Added 4 mins ago
CN
Risk Analyst
Canadian Nuclear Laboratories
Chalk River, ON
- Full-time
Are you looking for a role where you can help organizations make better decisions by identifying, analyzing, and managing risk? Can you see yourself working with project teams and leaders…
Added 4 mins ago
B
Buyer, Equipment and Data Centre Sourcing
Bell
Toronto, ON
- Full-time
We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part…
Added 19 mins ago
IE
Directeur(trice) principal, Solutions aux patients, Canada /Senior Director Patient Solutions, Canada
Inizio Engage
Toronto, ON · Ottawa, ON · Mississauga, ON · Dorval, QC · Montreal, QC · Quebec, QC · Laval, QC
- Full-time
Added 19 mins ago
Shop Supervisor, Heavy Component Fabrication (9 Open Positions)
BWXT
Cambridge, ON
…positions in Cambridge. We are looking for experienced leaders who can help us safely scale our operations, develop high-performing teams and maintain the rigorous quality standards…
Added 19 mins ago
PG
Sr. Account Manager (PR)
Publicis Groupe Holdings B.V
Toronto, ON
- Temporary
Campaign day-to-day lead: Manage day-to-day execution across multiple clients, leading integrated programs that may span PR, influencer and digital. Act as the key project lead role on…
Added 19 mins ago
Senior Manager, Health, Safety and Environment (HSE), Saskatchewan
Bell
Regina, SK
We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part…
Added 19 mins ago
Controller, North America
ROSEN-Group
Calgary, AB
…has rapidly grown and continues to do so. The international technology group consists of a team of more than 4,000 employees operating in more than 120 countries. You can be a part of…
Added 20 mins ago
MF
Maintenance Manager
McCain Foods
Coaldale, AB
- Full-time
McCain Foods (Canada) is seeking a Maintenance Manager to lead the maintenance function at our Coaldale, Alberta potato processing facility. This role is responsible for driving…
Added 20 mins ago
DG
IT Service Manager
Dexterra Group
Mississauga, ON
- Full-time
We’re looking for an IT Service Manager who can take ownership of our service delivery function and raise the bar for the end-user experience. Someone with a great attitude, strong…
Added 20 mins ago
MI
AVP HR Service Delivery & Technology
Mackenzie Investments
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…people experience HR at IGM. As AVP, HR Services Delivery and Technology, you will help turn our future-state service model into a practical, multi-year roadmap and lead the evolution of…
Added 20 mins ago
MR
Credit Contract Appointment, Accounting
Mount Royal University
Calgary, AB
- Contract
…majors in Journalism and Digital Media, Broadcast Media Studies, Information Design, and Public Relations. In addition to the degrees and majors offered in the Faculty, students may take a…
Added 34 mins ago
S
Team Lead - Inventory Control
Skechers
Surrey, BC · Canada: Distribution Center (DC)
- $25 CAD / hour
- Full-time
This position may be engaged to lead work in a number of key areas/departments within the CAN DC. As such the duties will vary slightly depending on the CAN DC area/department.
Added 49 mins ago
P
Operations and Procurement Senior Associate
PwC
Victoria, BC · Vancouver, BC
- Full-time
Structuring ambiguous client problems into clear questions, analyses and practical workplans, identifying what information is required and proactively moving the work forward.
Added 49 mins ago
MS
System Development Engineer II
Motorola Solutions
Vancouver, BC
- Full-time
…CLI utilities to automate complex operational logic. You will lead the charge in Infrastructure as Code (IaC) and build self-healing systems and automated remediation workflows that detect…
Added 49 mins ago
M
Spécialiste principal, Économie de la santé et étude des résultats thérapeutiques / Senior Specialist, Health Economics Outcomes Research
MSD
Kirkland, QC
- Full-time
Data Management, Health Technology Assessment (HTA), Microsoft Excel, Outcomes Research, Personal Initiative, Pharmacoeconomics, Real World Evidence (RWE), Researching, Stakeholder…
Added 49 mins ago
SL
Director, AI Engineering
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
· Experience navigating information security, data protection, responsible AI and technology-governance requirements in a complex enterprise environment.
Added 49 mins ago
C
IT Project Senior Technical Lead
Citi
Mississauga, ON
- Full-time
The IT Project Senior Technical Lead is a senior strategic professional and recognized subject matter expert responsible for leading complex, cross-functional technology initiatives that…
Added 49 mins ago
C
IT Project Technical Lead
Citi
Mississauga, ON
- Full-time
The IT Project Technical Lead is an experienced technology professional responsible for leading complex technology projects and programs that support business and operational objectives.…
Added 49 mins ago
K
Cybersecurity Incident Coordinator
KPMG
AB · Winnipeg, MB · Saint John, NB · Fredericton, NB · Moncton, NB · Sudbury, ON · Hamilton, ON · Kingston, ON · Sault Ste. Marie, ON · North Bay, ON · London, ON · Toronto, ON · Windsor, ON · Ottawa, ON · Oakville, ON · Kitchener, ON · Waterloo, ON · Montreal, QC · Brossard, QC · Joliette, QC · Quebec, QC · Boisbriand, QC · Regina, SK · Saskatoon, SK · Langley (District), BC · Prince George, BC · Victoria, BC · Chilliwack, BC · Abbotsford, BC · Vernon, BC · Kamloops, BC · Vancouver, BC · Kelowna, BC · Halifax, NS · St. John's, NL · Calgary, AB · Lethbridge, AB · ON · Vaughan, Ontario · Edmonton, Alberta · Kanata, Ontario · Langley, British Columbia
- Full-time
Participate in and, where required, lead information security and data protection projects, tracking project progress, portfolio activities, deliverables and budgets
Added 49 mins ago
TH
Head Cashier Part - Time - 7022 Sudbury
The Home Depot Canada
Sudbury, ON · Greater Sudbury, ON
- Part-time
Lead by example in consistently demonstrating GET behaviours and promoting positive associate morale.

Dexterra Group

IT Service Manager

Mississauga, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 6, 2026
Experience: 5+ years of progressive experience in IT support, Service Desk operations or IT service delivery.
Posting language: English
Posted: Nov 6, 2026

Original job description

Company Description

WHO ARE WE?

Dexterra Group (TSX: DXT) is a leading provider of support services and infrastructure support solutions across Canada and the United States. Through our diverse businesses, we deliver facilities management, food services, remote workforce accommodations, forestry services, and other operational solutions that help organizations operate safely, efficiently, and sustainably.

For more than 80 years, Dexterra has supported clients across a wide range of industries and environments, from commercial and institutional facilities to remote worksites and natural resource operations. We are committed to delivering exceptional service while creating meaningful opportunities for our people, clients, and communities.

Job Description

Work That Matters, People Who Care.

What's The Role

Great IT service is about more than resolving tickets. It is about ownership, responsiveness and earning the trust of the people you support.

We’re looking for an IT Service Manager who can take ownership of our service delivery function and raise the bar for the end-user experience. Someone with a great attitude, strong professional presence and a genuine service mindset who is ready to challenge what is not working and make it better.

You’ll lead our Service Desk and work closely with internal teams and our outsourced service provider to strengthen accountability, improve service levels and make support easier and more effective for the people who rely on it.

What You'll Do

Lead the Service Desk and create a culture of ownership, responsiveness and follow-through.
Coach internal support staff and manage our outsourced Service Desk provider.
Take ownership of escalations, recurring issues and service challenges.
Improve support processes, service levels and the end-user experience.
Use service trends, metrics and feedback to identify problems and drive improvements.
Reduce recurring issues through better processes, automation, self-service and knowledge sharing.
Build strong relationships across Operations, functional teams and IT.
Support technology changes, new locations, acquisitions, onboarding and other business initiatives.
Manage key service vendors and hold them accountable for performance.

Qualifications

WHO WE'RE LOOKING FOR

You’re someone who takes ownership, builds strong relationships and credibility across the business, and gets things done. You understand IT service delivery, but you also know that excellent service comes down to people, communication and follow-through.

You Bring

5+ years of progressive experience in IT support, Service Desk operations or IT service delivery.
3+ years leading people, a support function or service delivery.
Strong experience with IT service management, incident management, escalations and continuous improvement.
Hands-on experience with Microsoft 365, Entra ID, Intune, ServiceNow or comparable enterprise technologies.
Experience managing outsourced service providers and vendor performance.
Strong communication and relationship-building skills, with the professional presence and credibility to influence stakeholders at all levels.
A demonstrated ability to improve processes, service standards and the end-user experience.
Experience supporting geographically distributed operations.
ITIL certification or practical ITIL/ITSM experience.

Additional Information

WHAT’S IN IT FOR YOU?

Be part of an industry that's more important than ever!
Award winning safety culture.
Supportive team environment with room to grow together.
Onsite Hybrid work model.
Employee Referral Program.
We are growing!
Certified as a Great Place to Work 2025-2026!

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Special needs accommodation is available upon request at all stages of the selection process.

We thank all applicants for their interest and will contact those candidates selected for interview.

Note, we are not accepting candidates from recruitment agencies.

Apply About employer

More about this job

Responsibilities

Lead the Service Desk, coach internal support staff, and manage outsourced providers, escalations, vendors, and service performance. Improve service processes and the end-user experience using metrics, feedback, automation, self-service, and knowledge sharing, while supporting business changes and geographically distributed operations.

Requirements

Requires 5+ years of progressive experience in IT support, Service Desk operations, or IT service delivery, including 3+ years leading people, a support function, or service delivery. Candidates should bring ITSM and incident management experience, familiarity with Microsoft 365, Entra ID, Intune, and ServiceNow or comparable technologies, vendor management experience, strong communication skills, and ITIL certification or practical ITIL/ITSM experience.

Skills

IT Service Delivery
Service Desk Leadership
People Leadership
IT Service Management
Incident Management
Escalation Management
Continuous Improvement
Microsoft 365
Entra ID
Intune
ServiceNow
Vendor Management
Process Improvement
Stakeholder Relationship Building
ITIL

Benefits

Supportive Team Environment
Employee Referral Program
Hybrid Work Model

Visa sponsorship

Not detected in the job text

Keywords

IT Service Delivery
Service Desk
IT Service Management
ITSM
Incident Management
Escalation Management
Continuous Improvement
Microsoft 365
Entra ID
Intune
ServiceNow
ITIL
Vendor Management
Outsourced Service Providers
Service Levels
End-User Experience
Automation
Self-Service
Knowledge Sharing
Service Metrics
Geographically Distributed Operations
Facilities Services
Onboarding
Acquisitions

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