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Added 6 mins ago
R
Senior Data Analyst, New Products
Remitly
Burnaby, BC
- Full-time
…united by our vision to transform lives with trusted financial services that transcend…
Added 6 mins ago
WM
Coordinator, Production & Content Media Operation
Warner Music Group
Toronto, ON · CAN - Toronto
- Full-time
Reports To: Senior Manager Production & Content Media
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Campus Operations Coordinator
Okanagan College
Kelowna, BC
Shortlisted internal candidates must notify the current Support Staff Bargaining Chairperson and People Services if they want a Union Observer during interviews and final selection of…
Added 6 mins ago
EB
Customer Care Representative
EQ Bank | Canada's Challenger Bank
Toronto, ON
- Full-time
…Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union…
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T
Customer Experience Associate - Dieppe
TD
Dieppe, NB
- Part-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 6 mins ago
T
Customer Experience Associate
TD
North Battleford, SK
- Part-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 6 mins ago
T
Customer Experience Associate - Dieppe
TD
Dieppe, NB
- Part-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 6 mins ago
T
Personal Banking Associate Trainee (Full time) - Saint-Jérôme
TD
Saint-Jérôme, QC
- Full-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 6 mins ago
T
Customer Experience Associate
TD
Moose Jaw, SK
- Part-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 6 mins ago
T
Customer Experience Associate
TD
Grande Prairie, AB
- Part-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 6 mins ago
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Private Banking Associate
CIBC
Toronto, ON
- Full-time
…is not available (including sale of high value products and services within established…
Added 6 mins ago
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Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Saskatoon, SK
- Part-time
Job Description: Under the direction of the manager of nursing, the RN will be responsible for the assessment, planning, implementation and evaluation of patient care in obstetrics and…
Added 6 mins ago
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Director, Global Markets, Corporate Banking - Commodities
BMO
Toronto, ON · FCP
- Full-time
BMO Capital Markets is a leading, full-service financial services provider. We offer corporate and investment banking, treasury management, as well as research and advisory services to…
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Senior Manager, Business Transformation
BMO
Toronto, ON · FCP
- Full-time
In-depth knowledge of digital channels and workplace technology platforms and services.
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Private Banking Officer, Private Wealth
BMO
Quebec, QC
- Full-time
Identifies customer needs and matches with appropriate products or services using relationship selling techniques, including making referrals to other BMO employees.
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Mortgage Specialist
BMO
Montreal, QC
- Full-time
Stays abreast of consumer needs, industry trends, best practices, and the regulatory requirements, policies, and procedures for mortgage products and services.
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Digital Product Manager
BMO
Toronto, ON · BMOPLACE
- Full-time
This role requires a Digital Product Manager with a solid understanding of wealth and investment products, along with the ability to translate business needs into digital solutions.
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BG
Service Technician - Field
Brandt Group of Companies
Fort McMurray, AB
- Full-time
Operate within budgets and approvals established by the Service Manager.
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BG
Service Technician - Lead
Brandt Group of Companies
Saskatoon, SK
- Full-time
Report customer complaints to the Shop Foreman or Service Manager for prompt resolution.
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Senior Financial Planning Analyst
ecobee
Toronto, ON
- Full-time
…while making a positive impact on the planet. Our products and services work in harmony to provide comfort, efficiency, and peace of mind for millions of homes and businesses. While we’re…
Added 6 mins ago
CN
Deputy Vice President, Project Controls and Corporate Planning
Canadian Nuclear Laboratories
Chalk River, ON
- Full-time
Added 6 mins ago
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Financial Planning Analyst
ecobee
Toronto, ON
- Full-time
…while making a positive impact on the planet. Our products and services work in harmony to provide comfort, efficiency, and peace of mind for millions of homes and businesses. While we’re…
Added 6 mins ago
R
Eurovision 360 Project Manager (French Services) (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Full-time
As a member of the Radio-Canada Marketing & Communications team, the Eurovision 360 Project Manager leads the planning, execution and co-ordination of all marketing initiatives celebrating…
Added 6 mins ago
B
Buyer, Equipment and Data Centre Sourcing
Bell
Toronto, ON
- Full-time
…discrepancies; support timely payment; and ensure goods and services are accurately recorded in the…
Added 6 mins ago
R
Program Manager
Raise
Calgary, AB
- Full-time
Raise is currently hiring a Program Manager on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader.…

Dexterra Group

IT Service Manager

Mississauga, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 6, 2026
Experience: 5+ years of progressive experience in IT support, Service Desk operations or IT service delivery.
Posting language: English
Posted: Nov 6, 2026

Original job description

Company Description

WHO ARE WE?

Dexterra Group (TSX: DXT) is a leading provider of support services and infrastructure support solutions across Canada and the United States. Through our diverse businesses, we deliver facilities management, food services, remote workforce accommodations, forestry services, and other operational solutions that help organizations operate safely, efficiently, and sustainably.

For more than 80 years, Dexterra has supported clients across a wide range of industries and environments, from commercial and institutional facilities to remote worksites and natural resource operations. We are committed to delivering exceptional service while creating meaningful opportunities for our people, clients, and communities.

Job Description

Work That Matters, People Who Care.

What's The Role

Great IT service is about more than resolving tickets. It is about ownership, responsiveness and earning the trust of the people you support.

We’re looking for an IT Service Manager who can take ownership of our service delivery function and raise the bar for the end-user experience. Someone with a great attitude, strong professional presence and a genuine service mindset who is ready to challenge what is not working and make it better.

You’ll lead our Service Desk and work closely with internal teams and our outsourced service provider to strengthen accountability, improve service levels and make support easier and more effective for the people who rely on it.

What You'll Do

Lead the Service Desk and create a culture of ownership, responsiveness and follow-through.
Coach internal support staff and manage our outsourced Service Desk provider.
Take ownership of escalations, recurring issues and service challenges.
Improve support processes, service levels and the end-user experience.
Use service trends, metrics and feedback to identify problems and drive improvements.
Reduce recurring issues through better processes, automation, self-service and knowledge sharing.
Build strong relationships across Operations, functional teams and IT.
Support technology changes, new locations, acquisitions, onboarding and other business initiatives.
Manage key service vendors and hold them accountable for performance.

Qualifications

WHO WE'RE LOOKING FOR

You’re someone who takes ownership, builds strong relationships and credibility across the business, and gets things done. You understand IT service delivery, but you also know that excellent service comes down to people, communication and follow-through.

You Bring

5+ years of progressive experience in IT support, Service Desk operations or IT service delivery.
3+ years leading people, a support function or service delivery.
Strong experience with IT service management, incident management, escalations and continuous improvement.
Hands-on experience with Microsoft 365, Entra ID, Intune, ServiceNow or comparable enterprise technologies.
Experience managing outsourced service providers and vendor performance.
Strong communication and relationship-building skills, with the professional presence and credibility to influence stakeholders at all levels.
A demonstrated ability to improve processes, service standards and the end-user experience.
Experience supporting geographically distributed operations.
ITIL certification or practical ITIL/ITSM experience.

Additional Information

WHAT’S IN IT FOR YOU?

Be part of an industry that's more important than ever!
Award winning safety culture.
Supportive team environment with room to grow together.
Onsite Hybrid work model.
Employee Referral Program.
We are growing!
Certified as a Great Place to Work 2025-2026!

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Special needs accommodation is available upon request at all stages of the selection process.

We thank all applicants for their interest and will contact those candidates selected for interview.

Note, we are not accepting candidates from recruitment agencies.

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More about this job

Responsibilities

Lead the Service Desk, coach internal support staff, and manage outsourced providers, escalations, vendors, and service performance. Improve service processes and the end-user experience using metrics, feedback, automation, self-service, and knowledge sharing, while supporting business changes and geographically distributed operations.

Requirements

Requires 5+ years of progressive experience in IT support, Service Desk operations, or IT service delivery, including 3+ years leading people, a support function, or service delivery. Candidates should bring ITSM and incident management experience, familiarity with Microsoft 365, Entra ID, Intune, and ServiceNow or comparable technologies, vendor management experience, strong communication skills, and ITIL certification or practical ITIL/ITSM experience.

Skills

IT Service Delivery
Service Desk Leadership
People Leadership
IT Service Management
Incident Management
Escalation Management
Continuous Improvement
Microsoft 365
Entra ID
Intune
ServiceNow
Vendor Management
Process Improvement
Stakeholder Relationship Building
ITIL

Benefits

Supportive Team Environment
Employee Referral Program
Hybrid Work Model

Visa sponsorship

Not detected in the job text

Keywords

IT Service Delivery
Service Desk
IT Service Management
ITSM
Incident Management
Escalation Management
Continuous Improvement
Microsoft 365
Entra ID
Intune
ServiceNow
ITIL
Vendor Management
Outsourced Service Providers
Service Levels
End-User Experience
Automation
Self-Service
Knowledge Sharing
Service Metrics
Geographically Distributed Operations
Facilities Services
Onboarding
Acquisitions

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