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Added 4 mins ago
WM
Coordinator, Production & Content Media Operation
Warner Music Group
Toronto, ON · CAN - Toronto
- Full-time
…appreciates, and respects everyone. We encourage applications from people with a wide variety of backgrounds and…
Added 4 mins ago
WC
Manager, Warehouse - Canada
White Cap
Burnaby, BC
- Full-time
A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.
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Campus Operations Coordinator
Okanagan College
Kelowna, BC
Shortlisted internal candidates must notify the current Support Staff Bargaining Chairperson and People Services if they want a Union Observer during interviews and final selection of…
Added 4 mins ago
S
Assistant Department Manager, Centre of Store
Save-On-Foods
Coquitlam, BC · Sunwood - Coquitlam BC
- Part-time
…grow your career. Committed to its core values of service, people, innovation, fun and integrity, Save-On-Foods is known for its World Class Team that goes the extra mile for its customers,…
Added 4 mins ago
S
Assistant Department Manager, Restaurant
Save-On-Foods
Burnaby, BC · Cameron - Burnaby BC
- Part-time
…grow your career. Committed to its core values of service, people, innovation, fun and integrity, Save-On-Foods is known for its World Class Team that goes the extra mile for its customers,…
Added 4 mins ago
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Key Lead (Lime Ridge Mall)
Knix
Hamilton, ON
- $22 CAD / hour
- Full-time
- Part-time
…innovative products and our engaged community, we are empowering people everywhere to be unapologetically free. Launched in 2013, we are one of the fastest-growing intimate apparel brands…
Added 4 mins ago
EB
Customer Care Representative
EQ Bank | Canada's Challenger Bank
Toronto, ON
- Full-time
Reporting to the Manager, Customer Contact Centre, the Customer Care Representative will interact directly with customers, understand their needs, troubleshoot issues, answer product and…
Added 4 mins ago
Team Leader, Customer Happiness
Cozey
Montreal, QC
As Team Leader, Customer Happiness reporting to Tess Levy, Operations Manager, Customer Happiness, your mission is to lead a team of ambassadors who deliver fast, accurate, and effortless…
Added 4 mins ago
CT
Store Manager
Canadian Tire Corporation
Brampton, ON
- Full-time
…do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived…
Added 4 mins ago
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Director, Global Markets, Corporate Banking - Commodities
BMO
Toronto, ON · FCP
- Full-time
…facilities, coordinating closely with Trading, Legal, Credit Risk, Operations, and external counsel. The role requires confidence in leading negotiations on key structural terms, including…
Added 4 mins ago
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Digital Product Manager
BMO
Toronto, ON · BMOPLACE
- Full-time
We are seeking a Digital Product Manager to help shape and deliver digital experiences for our Digital Retail Investments team, from discovery and roadmap development through release,…
Added 4 mins ago
B
Service Centre Manager - Speedy Glass
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Hanover, ON · Speedy - Hanover
- Full-time
As a Service Centre Manager, you will be able to have a hands-on role in the day-to-day operations of your Service Centre. You will help your team succeed by being the person that people…
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Assistant Store Manager - RioCan Orleans
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Ottawa, ON
- Full-time
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Added 4 mins ago
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HR Data and Process Analyst, People Services Delivery
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
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Senior Financial Planning Analyst
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- Full-time
…technology that brings peace of mind into the home and allows people to focus on the moments that matter most. We take pride in making a meaningful difference to the environment, all while…
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Deputy Vice President, Project Controls and Corporate Planning
Canadian Nuclear Laboratories
Chalk River, ON
- Full-time
Facilitating enterprise-wide evaluation of competing demands across Capital, Operations, Infrastructure, and Strategic Initiatives.
Added 4 mins ago
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Financial Planning Analyst
ecobee
Toronto, ON
- Full-time
…technology that brings peace of mind into the home and allows people to focus on the moments that matter most. We take pride in making a meaningful difference to the environment, all while…
Added 4 mins ago
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Commercial Operations Sr Executive
Philip Morris International
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Added 4 mins ago
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Program Manager
Raise
Calgary, AB
- Full-time
The Program Manager in this role will support project delivery at our client. This role will be responsible for planning and managing multiple projects and programs within Operations. This…
Added 19 mins ago
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Part-Time Gas Bar Attendant I
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North Battleford, SK
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Added 19 mins ago
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Full-Time Gas Bar Attendant I
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Senior Project Manager
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Edmonton, AB · Administration Centre
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You’re a seasoned construction or facilities Project Manager who knows how to deliver capital projects safely, on budget, and to specification. You bring hands-on experience managing…
Added 19 mins ago
M
Senior Manager, Operational Resilience
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC · Halifax, NS
- Full-time
Reporting into the Director, Operational Resilience, the Senior Manager, Operational Resilience is a key member of the global Operational Risk & Resilience Management (ORRM) 2nd line of…
Added 19 mins ago
IE
Directeur(trice) principal, Solutions aux patients, Canada /Senior Director Patient Solutions, Canada
Inizio Engage
Toronto, ON · Ottawa, ON · Mississauga, ON · Dorval, QC · Montreal, QC · Quebec, QC · Laval, QC
- Full-time
Directeur, Opérations, Solutions aux patients
Added 19 mins ago
Operations Manager, Scotia iTRADE - Toronto, ON
Scotiabank
Toronto, ON
The Manager, Operations will manage and oversee operations and support staff in one or more of the various functional areas including: Client Onboarding, Brokerage Transfer-ins, Cash…

Dexterra Group

IT Service Manager

Mississauga, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 6, 2026
Experience: 5+ years of progressive experience in IT support, Service Desk operations or IT service delivery.
Posting language: English
Posted: Nov 6, 2026

Original job description

Company Description

WHO ARE WE?

Dexterra Group (TSX: DXT) is a leading provider of support services and infrastructure support solutions across Canada and the United States. Through our diverse businesses, we deliver facilities management, food services, remote workforce accommodations, forestry services, and other operational solutions that help organizations operate safely, efficiently, and sustainably.

For more than 80 years, Dexterra has supported clients across a wide range of industries and environments, from commercial and institutional facilities to remote worksites and natural resource operations. We are committed to delivering exceptional service while creating meaningful opportunities for our people, clients, and communities.

Job Description

Work That Matters, People Who Care.

What's The Role

Great IT service is about more than resolving tickets. It is about ownership, responsiveness and earning the trust of the people you support.

We’re looking for an IT Service Manager who can take ownership of our service delivery function and raise the bar for the end-user experience. Someone with a great attitude, strong professional presence and a genuine service mindset who is ready to challenge what is not working and make it better.

You’ll lead our Service Desk and work closely with internal teams and our outsourced service provider to strengthen accountability, improve service levels and make support easier and more effective for the people who rely on it.

What You'll Do

Lead the Service Desk and create a culture of ownership, responsiveness and follow-through.
Coach internal support staff and manage our outsourced Service Desk provider.
Take ownership of escalations, recurring issues and service challenges.
Improve support processes, service levels and the end-user experience.
Use service trends, metrics and feedback to identify problems and drive improvements.
Reduce recurring issues through better processes, automation, self-service and knowledge sharing.
Build strong relationships across Operations, functional teams and IT.
Support technology changes, new locations, acquisitions, onboarding and other business initiatives.
Manage key service vendors and hold them accountable for performance.

Qualifications

WHO WE'RE LOOKING FOR

You’re someone who takes ownership, builds strong relationships and credibility across the business, and gets things done. You understand IT service delivery, but you also know that excellent service comes down to people, communication and follow-through.

You Bring

5+ years of progressive experience in IT support, Service Desk operations or IT service delivery.
3+ years leading people, a support function or service delivery.
Strong experience with IT service management, incident management, escalations and continuous improvement.
Hands-on experience with Microsoft 365, Entra ID, Intune, ServiceNow or comparable enterprise technologies.
Experience managing outsourced service providers and vendor performance.
Strong communication and relationship-building skills, with the professional presence and credibility to influence stakeholders at all levels.
A demonstrated ability to improve processes, service standards and the end-user experience.
Experience supporting geographically distributed operations.
ITIL certification or practical ITIL/ITSM experience.

Additional Information

WHAT’S IN IT FOR YOU?

Be part of an industry that's more important than ever!
Award winning safety culture.
Supportive team environment with room to grow together.
Onsite Hybrid work model.
Employee Referral Program.
We are growing!
Certified as a Great Place to Work 2025-2026!

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Special needs accommodation is available upon request at all stages of the selection process.

We thank all applicants for their interest and will contact those candidates selected for interview.

Note, we are not accepting candidates from recruitment agencies.

Apply About employer

More about this job

Responsibilities

Lead the Service Desk, coach internal support staff, and manage outsourced providers, escalations, vendors, and service performance. Improve service processes and the end-user experience using metrics, feedback, automation, self-service, and knowledge sharing, while supporting business changes and geographically distributed operations.

Requirements

Requires 5+ years of progressive experience in IT support, Service Desk operations, or IT service delivery, including 3+ years leading people, a support function, or service delivery. Candidates should bring ITSM and incident management experience, familiarity with Microsoft 365, Entra ID, Intune, and ServiceNow or comparable technologies, vendor management experience, strong communication skills, and ITIL certification or practical ITIL/ITSM experience.

Skills

IT Service Delivery
Service Desk Leadership
People Leadership
IT Service Management
Incident Management
Escalation Management
Continuous Improvement
Microsoft 365
Entra ID
Intune
ServiceNow
Vendor Management
Process Improvement
Stakeholder Relationship Building
ITIL

Benefits

Supportive Team Environment
Employee Referral Program
Hybrid Work Model

Visa sponsorship

Not detected in the job text

Keywords

IT Service Delivery
Service Desk
IT Service Management
ITSM
Incident Management
Escalation Management
Continuous Improvement
Microsoft 365
Entra ID
Intune
ServiceNow
ITIL
Vendor Management
Outsourced Service Providers
Service Levels
End-User Experience
Automation
Self-Service
Knowledge Sharing
Service Metrics
Geographically Distributed Operations
Facilities Services
Onboarding
Acquisitions

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