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Added 3 mins ago
WC
Manager, Warehouse - Canada
White Cap
Burnaby, BC
- Full-time
Meets customer delivery service goals and delivery schedules by dispatching in-house trucks and/or utilizing third party providers as required. Communicates all delays or variances in…
Added 3 mins ago
EB
Customer Care Representative
EQ Bank | Canada's Challenger Bank
Toronto, ON
- Full-time
Reporting to the Manager, Customer Contact Centre, the Customer Care Representative will interact directly with customers, understand their needs, troubleshoot issues, answer product and…
Added 3 mins ago
C
Associate, Portfolio Manager
CIBC
Winnipeg, MB
- Full-time
…team and with other business partners to ensure a level of service delivery that is seamless and timely. You will participate in coaching sessions by the ICs to continue the development of…
Added 3 mins ago
B
Private Banking Officer, Private Wealth
BMO
Quebec, QC
- Full-time
Supports the delivery of an exceptional customer experience to private banking clients. Provides a superior level of courteous, knowledgeable and professional service to all existing and…
Added 3 mins ago
B
Mortgage Specialist
BMO
Montreal, QC
- Full-time
Supports the delivery of targeted marketing programs, promotions, and other initiatives.
Added 3 mins ago
B
Digital Product Manager
BMO
Toronto, ON · BMOPLACE
- Full-time
This role requires a Digital Product Manager with a solid understanding of wealth and investment products, along with the ability to translate business needs into digital solutions.
Added 3 mins ago
BG
Service Technician - Field
Brandt Group of Companies
Fort McMurray, AB
- Full-time
Operate within budgets and approvals established by the Service Manager.
Added 3 mins ago
BG
Service Technician - Lead
Brandt Group of Companies
Saskatoon, SK
- Full-time
Adhere to service guidelines set by management to ensure consistent, quality service delivery.
Added 3 mins ago
CN
Deputy Vice President, Project Controls and Corporate Planning
Canadian Nuclear Laboratories
Chalk River, ON
- Full-time
Are you looking for a leadership role where you can shape the future of project delivery, corporate planning, and organizational performance? Can you see yourself leading enterprise-wide…
Added 3 mins ago
CN
Risk Analyst
Canadian Nuclear Laboratories
Chalk River, ON
- Full-time
Contributing ideas that improve team effectiveness and service delivery.
Added 3 mins ago
R
Eurovision 360 Project Manager (French Services) (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Full-time
As a member of the Radio-Canada Marketing & Communications team, the Eurovision 360 Project Manager leads the planning, execution and co-ordination of all marketing initiatives celebrating…
Added 3 mins ago
B
Buyer, Equipment and Data Centre Sourcing
Bell
Toronto, ON
- Full-time
…technologies, you'll help us deliver better experiences and service innovations to…
Added 18 mins ago
A-
Senior Project Manager
AMA - Alberta Motor Association
Edmonton, AB · Administration Centre
- Full-time
As a Project Manager, you will lead the end-to-end delivery of construction, renovation, and facility upgrade projects - shaping business cases, developing scopes, managing resources, and…
Added 18 mins ago
IE
Directeur(trice) principal, Solutions aux patients, Canada /Senior Director Patient Solutions, Canada
Inizio Engage
Toronto, ON · Ottawa, ON · Mississauga, ON · Dorval, QC · Montreal, QC · Quebec, QC · Laval, QC
- Full-time
Added 18 mins ago
K
Senior Customer Success Manager
KORE
Canada
- $93,772 to $118,738 CAD / year
The Strategic Customer Success Manager is responsible for the customer journey, building loyalty, and developing close, long-term client relationships with our strategic customers. In this…
Added 18 mins ago
Shop Supervisor, Heavy Component Fabrication (9 Open Positions)
BWXT
Cambridge, ON
…Cambridge manufacturing operations. Reporting to the Focused Shop Manager, you will lead skilled manufacturing teams, champion safety and quality, and drive production performance and…
Added 18 mins ago
Learning and Development Consultant
Government of Alberta
AB
The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding career opportunities.
Added 18 mins ago
DG
IT Service Manager
Dexterra Group
Mississauga, ON
- Full-time
We’re looking for an IT Service Manager who can take ownership of our service delivery function and raise the bar for the end-user experience. Someone with a great attitude, strong…
Added 18 mins ago
WS
Youth Service Manager
WCG Services
Toronto, ON
- Full-time
At WCG, we believe in the power of work to transform lives. As the Youth Service Manager, you will lead the operations, quality, and performance of the Supporting Youth to Work team,…
Added 18 mins ago
EB
Customer Care Representative
EQ Bank
Toronto, ON
- Full-time
Reporting to the Manager, Customer Contact Centre, the Customer Care Representative will interact directly with customers, understand their needs, troubleshoot issues, answer product and…
Added 18 mins ago
SW
Territory Sales Manager- GTA West
Steam Whistle Brewing
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We are now looking to recruit a Territory Sales Manager to join our Sales Team working in the GTA West, building relationships through the licensee channels.
Added 18 mins ago
A
Project Electrical Designer
ABB
Milton, ON
- Full-time
In this role you will support the delivery of customer electrical engineering projects by preparing design drawings, coordinating technical inputs, and managing assigned tasks and project…
Added 18 mins ago
C
Senior Architectural Estimator
CertainTeed
Woodbridge, ON
- Full-time
…Solutions Are Well Defined, Cost Assumptions Are Accurate, And Service Offerings Are Sold With Strong Margins, a Well-organized Process, And a Positive Customer Experience At All Levels. On…
Added 18 mins ago
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SaaS Implementation Project Manager
Nakisa
Montreal, QC
- Full-time
As a SaaS Implementation Project Manager, you will be responsible for management, supervision, and implementation of Nakisa SaaS solutions for our clients. Leading the project from…
Added 18 mins ago
AI
Service Delivery Manager (French)
Apptoza Inc.
Montreal, QC
- Full-time
Proven experience in Service Delivery Management within enterprise environments.

Dexterra Group

IT Service Manager

Mississauga, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 6, 2026
Experience: 5+ years of progressive experience in IT support, Service Desk operations or IT service delivery.
Posting language: English
Posted: Nov 6, 2026

Original job description

Company Description

WHO ARE WE?

Dexterra Group (TSX: DXT) is a leading provider of support services and infrastructure support solutions across Canada and the United States. Through our diverse businesses, we deliver facilities management, food services, remote workforce accommodations, forestry services, and other operational solutions that help organizations operate safely, efficiently, and sustainably.

For more than 80 years, Dexterra has supported clients across a wide range of industries and environments, from commercial and institutional facilities to remote worksites and natural resource operations. We are committed to delivering exceptional service while creating meaningful opportunities for our people, clients, and communities.

Job Description

Work That Matters, People Who Care.

What's The Role

Great IT service is about more than resolving tickets. It is about ownership, responsiveness and earning the trust of the people you support.

We’re looking for an IT Service Manager who can take ownership of our service delivery function and raise the bar for the end-user experience. Someone with a great attitude, strong professional presence and a genuine service mindset who is ready to challenge what is not working and make it better.

You’ll lead our Service Desk and work closely with internal teams and our outsourced service provider to strengthen accountability, improve service levels and make support easier and more effective for the people who rely on it.

What You'll Do

Lead the Service Desk and create a culture of ownership, responsiveness and follow-through.
Coach internal support staff and manage our outsourced Service Desk provider.
Take ownership of escalations, recurring issues and service challenges.
Improve support processes, service levels and the end-user experience.
Use service trends, metrics and feedback to identify problems and drive improvements.
Reduce recurring issues through better processes, automation, self-service and knowledge sharing.
Build strong relationships across Operations, functional teams and IT.
Support technology changes, new locations, acquisitions, onboarding and other business initiatives.
Manage key service vendors and hold them accountable for performance.

Qualifications

WHO WE'RE LOOKING FOR

You’re someone who takes ownership, builds strong relationships and credibility across the business, and gets things done. You understand IT service delivery, but you also know that excellent service comes down to people, communication and follow-through.

You Bring

5+ years of progressive experience in IT support, Service Desk operations or IT service delivery.
3+ years leading people, a support function or service delivery.
Strong experience with IT service management, incident management, escalations and continuous improvement.
Hands-on experience with Microsoft 365, Entra ID, Intune, ServiceNow or comparable enterprise technologies.
Experience managing outsourced service providers and vendor performance.
Strong communication and relationship-building skills, with the professional presence and credibility to influence stakeholders at all levels.
A demonstrated ability to improve processes, service standards and the end-user experience.
Experience supporting geographically distributed operations.
ITIL certification or practical ITIL/ITSM experience.

Additional Information

WHAT’S IN IT FOR YOU?

Be part of an industry that's more important than ever!
Award winning safety culture.
Supportive team environment with room to grow together.
Onsite Hybrid work model.
Employee Referral Program.
We are growing!
Certified as a Great Place to Work 2025-2026!

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Special needs accommodation is available upon request at all stages of the selection process.

We thank all applicants for their interest and will contact those candidates selected for interview.

Note, we are not accepting candidates from recruitment agencies.

Apply About employer

More about this job

Responsibilities

Lead the Service Desk, coach internal support staff, and manage outsourced providers, escalations, vendors, and service performance. Improve service processes and the end-user experience using metrics, feedback, automation, self-service, and knowledge sharing, while supporting business changes and geographically distributed operations.

Requirements

Requires 5+ years of progressive experience in IT support, Service Desk operations, or IT service delivery, including 3+ years leading people, a support function, or service delivery. Candidates should bring ITSM and incident management experience, familiarity with Microsoft 365, Entra ID, Intune, and ServiceNow or comparable technologies, vendor management experience, strong communication skills, and ITIL certification or practical ITIL/ITSM experience.

Skills

IT Service Delivery
Service Desk Leadership
People Leadership
IT Service Management
Incident Management
Escalation Management
Continuous Improvement
Microsoft 365
Entra ID
Intune
ServiceNow
Vendor Management
Process Improvement
Stakeholder Relationship Building
ITIL

Benefits

Supportive Team Environment
Employee Referral Program
Hybrid Work Model

Visa sponsorship

Not detected in the job text

Keywords

IT Service Delivery
Service Desk
IT Service Management
ITSM
Incident Management
Escalation Management
Continuous Improvement
Microsoft 365
Entra ID
Intune
ServiceNow
ITIL
Vendor Management
Outsourced Service Providers
Service Levels
End-User Experience
Automation
Self-Service
Knowledge Sharing
Service Metrics
Geographically Distributed Operations
Facilities Services
Onboarding
Acquisitions

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