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Dexterra

Account Director

3333 University Way, Kelowna, BC, V1V 1V7, Canada

Job type: Full-time
Experience: Minimum of 2 years of management experience and directing a team in facility services or related field
Posting language: English
Posted: Sep 23, 2026

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Original job description

Company Description

WHO ARE WE?

Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job – we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities.

That’s something we’re truly proud of, Work That Matters, People Who Care.

Job Description

WHAT’S THE JOB?

As an Account Director, you will lead a dedicated Housekeeping team and oversee the delivery of high-quality custodial services across a dynamic environment. Serving as the primary point of contact for the client, you will be responsible for ensuring exceptional service delivery, managing budgets, maintaining health and safety compliance, and driving operational excellence. By fostering strong partnerships with stakeholders and leading a diverse workforce, you will play a key role in creating a clean, safe, and welcoming environment for the faculty, staff, and visitors - while advancing your leadership career with Dexterra.

Key Responsibilities:

Lead revenue growth and ensure profitability for assigned accounts
Build and maintain strong client relationships through excellent service delivery
Provide strategic and operational leadership across a portfolio of commercial janitorial contracts within government and public sector environments.
Manage, mentor, and inspire on-site teams to achieve performance goals
Identify and pursue new business opportunities to drive account growth
Conduct regular site visits and quality audits to ensure adherence to service and compliance standards.
Oversee resource planning, scheduling, and workforce optimization
Recruit, onboard, and train team members to support operational success
Ensure compliance with safety standards and quality assurance protocols
Drive client satisfaction and long-term account retention

Qualifications

Minimum of 2 years of management experience and directing a team in facility services or related field
Experience in housekeeping at hotels or camps
Proficiency in Microsoft Office 365 and other software applications
Ability to effectively use hand-held computer technology
Proven experience in recruiting, training, retaining and managing employee performance, including progressive discipline
Strong communication skills with the ability to interact professionally with clients at all levels
Ability to maintain excellent relations with People – employees, client and customers
Familiar with health, safety and environmental management systems
A clear criminal record check is required for this role.

Additional Information

WHAT’S IN IT FOR YOU?

Be part of an industry that's more important than ever!
Career advancement opportunities.
Whereas other companies are downsizing, we are growing!
Be #1 on day 1 by joining an industry leader.

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.

#IND1

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More about this job

Responsibilities

The Account Director will lead a housekeeping team to deliver high-quality custodial services while managing budgets and ensuring operational excellence. They are responsible for building strong client relationships, mentoring staff, and driving revenue growth across a portfolio of commercial contracts.

Requirements

Candidates must have at least 2 years of management experience in facility services or a related field, including experience in housekeeping. Proficiency in Microsoft Office 365 and the ability to pass a criminal record check are also required.

Skills

Facility services management
Housekeeping management
Budget management
Health and safety compliance
Operational leadership
Team mentoring
Resource planning
Workforce optimization
Quality audits
Microsoft Office 365
Communication skills
Strategic planning
Performance management
Janitorial services

Benefits

Career advancement opportunities
Employee recognition
Work-life balance

Visa sponsorship

Not detected in the job text

Keywords

Account Director
Facility Services
Housekeeping
Janitorial
Operations Management
Budgeting
Health and Safety
Compliance
Client Relations
Team Leadership
Workforce Planning
Quality Assurance
Microsoft Office 365
Public Sector
Commercial Contracts
Revenue Growth
Performance Management
Site Audits

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