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Dexterra

Account Director

1150 Douglas Street, Victoria, BC, V8W 3M9, Canada

Pay: $65,000 to $75,000 CAD / year
Job type: Full-time
Experience: Minimum of 2 years of management experience and directing a team in facility services or related field
Posting language: English
Posted: Sep 29, 2026

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Original job description

Company Description

WHO ARE WE?

Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job – we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities.

That’s something we’re truly proud of, Work That Matters, People Who Care.

Job Description

WHAT’S THE JOB?

As an Account Director, you will lead a dedicated facilities management team and oversee the delivery of high-quality custodial services across a dynamic post-secondary campus environment. Serving as the primary point of contact for the client, you will be responsible for ensuring exceptional service delivery, managing budgets, maintaining health and safety compliance, and driving operational excellence. By fostering strong partnerships with stakeholders and leading a diverse workforce, you will play a key role in creating a clean, safe, and welcoming environment for faculty, staff, and visitors - while advancing your leadership career with Dexterra.

Key Responsibilities:

Lead revenue growth and ensure profitability for assigned accounts
Build and maintain strong client relationships through excellent service delivery
Provide strategic and operational leadership across a portfolio of commercial janitorial contracts within government and public sector environments.
Manage, mentor, and inspire on-site teams to achieve performance goals
Identify and pursue new business opportunities to drive account growth
Conduct regular site visits and quality audits to ensure adherence to service and compliance standards.
Oversee resource planning, scheduling, and workforce optimization
Recruit, onboard, and train team members to support operational success
Ensure compliance with safety standards and quality assurance protocols
Drive client satisfaction and long-term account retention

Qualifications

WHO ARE WE LOOKING FOR?

Minimum of 2 years of management experience and directing a team in facility services or related field
Proficiency in Microsoft Office 365 and other software applications
Ability to effectively use hand-held computer technology
Proven experience in recruiting, training, retaining and managing employee performance, including progressive discipline
Strong communication skills with the ability to interact professionally with clients at all levels
Ability to maintain excellent relations with People – employees, client and customers
Familiar with health, safety and environmental management systems
A clear criminal record check is required for this role.

Additional Information

WHAT’S IN IT FOR YOU?

Be part of an industry that's more important than ever!
Employee Referral Program!
Career advancement opportunities.
Whereas other companies are downsizing, we are growing!
Be #1 on day 1 by joining an industry leader.

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.

#IND1

Compensation: CAD 65000 - CAD 75000 - yearly

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More about this job

Responsibilities

The Account Director will lead a facilities management team to ensure high-quality custodial service delivery across a post-secondary campus. They are responsible for managing budgets, driving revenue growth, and maintaining operational compliance while fostering strong client relationships.

Requirements

Candidates must have at least 2 years of management experience in facility services or a related field. Proficiency in Microsoft Office 365 and strong communication skills are required, along with the ability to pass a criminal record check.

Skills

Facilities management
Team leadership
Budget management
Health and safety compliance
Operational excellence
Revenue growth
Janitorial services
Workforce optimization
Resource planning
Quality audits
Microsoft Office 365
Performance management
Staff training
Communication skills

Benefits

Employee Referral Program
Career advancement opportunities

Visa sponsorship

Not detected in the job text

Keywords

Facilities Management
Custodial Services
Account Director
Revenue Growth
Profitability
Commercial Janitorial
Public Sector
Government
Operational Leadership
Workforce Optimization
Quality Assurance
Health and Safety
Microsoft Office 365
Performance Management
Client Retention
Site Audits
Resource Planning
Stakeholder Management

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