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Dexterra

Account Director

1800 Argyle Street, Halifax, NS, B3J 3N8, Canada

$60,000 to $65,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $60,000 to $65,000 CAD / year
Job type: Full-time
Education: High school diploma
Experience: 3–5 years of supervisory experience in facilities management, janitorial operations, commercial cleaning, hospitality, public assembly, or a related environment.
Posting language: English
Posted: Oct 28, 2026

Original job description

Company Description

WHO ARE WE?

Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across North America with hundreds of full-time and part-time opportunities available at any given time. We strive to provide our employees with more than just a job - we offer meaningful opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love.

For over 75 years, the companies that began independently and now form Dexterra Group have been dedicated to serving North American clients by creating and managing built environments that play a vital role in our economy and local communities. That's something we're truly proud of:

Work That Matters, People Who Care.

Job Description

We are seeking an experienced Account Director to lead frontline cleaning teams supporting a busy convention center and/or arena environment. This role is ideal for a hands-on leader who thrives in a fast-paced setting and takes pride in delivering exceptional service during high-profile events and large-scale public gatherings.

You will play a key role in ensuring cleaning services are delivered safely, efficiently, and consistently while maintaining high standards across guest-facing and operational areas. You will work closely with the Event Services Coordinator, Site Director, and venue operations teams to ensure the facility remains clean, safe, and event-ready.

Key Responsibilities

Lead and supervise cleaning teams across assigned areas and facilities.
Coordinate and direct staff activities throughout event preparation, live events, turnovers, and post-event recovery.
Conduct shift start-up briefings, assign daily tasks, and complete end-of-shift handovers.
Ensure daily, periodic, and event-specific cleaning assignments are completed on time and to established standards.
Execute staffing deployment plans established by management and event coordination teams.
Monitor high-traffic areas during live events, including washrooms, concourses, lobbies, entrances, seating areas, and back-of-house spaces.
Coordinate spill response, hazard mitigation, emergency cleaning activities, and service calls.
Ensure washrooms, waste stations, public areas, and guest spaces remain clean and presentable throughout events.
Support rapid event turnovers, venue conversions, floor resets, and post-event recovery.
Train, coach, and mentor frontline employees and temporary event staff.
Support onboarding and provide task-specific training to ensure employees understand cleaning and safety expectations.
Monitor attendance, productivity, conduct, and completion of assigned work.
Conduct routine inspections using established checklists and audit tools.
Identify deficiencies, assign corrective actions, and verify completion.
Ensure public, operational, and support areas meet required event-ready standards.
Ensure the proper use, cleaning, storage, and care of equipment, carts, tools, and supplies.
Monitor chemical and consumable inventory and coordinate replenishment as required.
Ensure cleaning products are properly labelled, stored, and handled in accordance with WHMIS requirements.
Oversee waste collection, sorting, recycling, composting, and waste handling procedures.
Promote waste diversion and sustainable cleaning practices.
Complete shift reports, inspections, attendance records, incident documentation, and operational reports.
Participate in event briefings, operations meetings, and post-event debriefs.
Assist with scheduling adjustments and real-time workforce redeployment.
Enforce company, client, venue, and health and safety requirements.
Identify and correct unsafe conditions and report incidents, hazards, and near misses.
Support emergency response procedures and maintain safe working conditions during event transitions.

Qualifications

What You Bring

High school diploma required; post-secondary education in Facilities Management, Hospitality, Business Administration, or a related field is an asset.
3–5 years of supervisory experience in facilities management, janitorial operations, commercial cleaning, hospitality, public assembly, or a related environment.
Experience leading teams in fast-paced, high-volume, guest-facing environments.
Knowledge of commercial cleaning practices, floor care, cleaning equipment, chemicals, waste management, and event support services.
Strong leadership and people-management skills with the ability to motivate and coach a diverse workforce.
Excellent communication, organization, and decision-making skills.
Strong customer service mindset and attention to detail.
Ability to respond quickly and effectively to changing priorities and operational issues.
Working knowledge of WHMIS, workplace health and safety requirements, and safe work practices.
Ability to work flexible shifts, including evenings, weekends, overnight periods, holidays, and event-driven schedules.

Preferred Experience

Experience in any of the following environments is considered an asset:

Convention center
Sports and entertainment venues
Arenas and stadiums
Large public facilities
Airports
Universities and colleges
Healthcare facilities
Hotels and hospitality operations
Large-scale commercial cleaning operations

Additional Information

WHAT’S IN IT FOR YOU?

Be part of an industry that's more important than ever!
Career advancement opportunities.
Whereas other companies are downsizing, we are growing!
Be #1 on day 1 by joining an industry leader.

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.

Compensation: CAD 60000 - CAD 65000 - yearly

Apply About employer

More about this job

Responsibilities

The Account Director will lead and supervise frontline cleaning teams to ensure high standards of cleanliness and safety during events at convention centers and arenas. They are responsible for coordinating staff deployment, managing inventory, and ensuring all operational tasks meet client and safety requirements.

Requirements

Candidates must have 3–5 years of supervisory experience in facilities management, janitorial operations, or a related hospitality environment. A high school diploma is required, with post-secondary education in a relevant field considered an asset.

Skills

Facilities management
Janitorial operations
Team leadership
Staff supervision
Event coordination
Commercial cleaning
Floor care
Waste management
WHMIS
Health and safety
Customer service
Inventory management
Conflict resolution
Operational reporting
Training and development

Benefits

Career advancement opportunities
Employee recognition
Work-life balance

Visa sponsorship

Not detected in the job text

Keywords

Facilities Management
Janitorial Operations
Commercial Cleaning
Event Support
Staff Supervision
WHMIS
Waste Management
Inventory Control
Health and Safety
Venue Operations
Hospitality
Public Assembly
Team Leadership
Operational Reporting
Floor Care
Hazard Mitigation
Emergency Response
Staff Training
Quality Assurance
Event Turnover

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