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Added 5 mins ago
Customer Retention Specialist
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Full-time
Reporting to the Manager, Customer Retention, the Customer Retention Specialist (Retention Specialist) works directly with customers who may be at risk of cancelling or disengaging from…
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Retention Specialist
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Dexterra

Area Manager

601 West Cordova Street, Vancouver, BC, V6B 1G1, Canada

Pay: $80,000 to $90,000 CAD / year
Job type: Full-time
Experience: Minimum 5 years of management experience directing teams within facilities management, janitorial services, building services, operations, or a related service environment.
Posting language: English
Posted: Sep 23, 2026

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Original job description

Company Description

WHO ARE WE?

Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job – we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities.

That’s something we’re truly proud of, Work That Matters, People Who Care.

Job Description

WHAT’S THE JOB?

At Dexterra, we create exceptional customer experiences that make our clients shine. Powered by passionate people, we bring the right teams with the right skills together to turn problems into solutions and challenges into moments of ingenuity.

As a Area Manager, you will be the senior operational and strategic leader responsible for the overall performance of a major TransLink account spanning multiple physical locations. You will own the client relationship, financial performance, contract delivery, operational excellence, and long-term growth of the account while providing direct leadership and oversight to the site management team.

This role requires a highly visible and engaged leader who can balance strategic account management with hands-on operational leadership across multiple sites. You will work closely with site managers, supervisors, team leads, frontline employees, and internal Dexterra stakeholders to ensure consistent service delivery, financial performance, employee engagement, and client satisfaction across the account.

You will serve as the primary senior point of contact for the client, while maintaining oversight of the physical locations, operational standards, workforce performance, and leadership teams responsible for day-to-day service delivery.

Your work will include:

Build and maintain strong client relationships through proactive communication and on-site presence.
Embed client retention practices using the Tenacity Client for Life approach.
Align key stakeholders through a structured Web of Influence to drive collaboration.
Act as a strategic advisor, delivering value-added solutions and anticipating client needs.
Drive revenue growth, profitability, and operational excellence across multiple accounts.
Ensure contract compliance and high service standards through performance oversight.
Partner with internal teams to meet financial and service delivery targets.
Communicate clear expectations and develop high-performing teams through coaching and feedback.
Promote Dexterra’s culture, Vision, and Values in daily operations.
Identify and pursue organic growth and new business opportunities using Miller Heiman methodology.
Support bid development with insights into client needs and industry trends.
Plan staffing resources, coach service teams, and drive continuous improvement.
Champion safety and uphold Dexterra’s quality standards.
Recruit, train, and position the right talent to meet operational demands effectively.

Qualifications

WHO ARE WE LOOKING FOR?

Post-secondary education from an accredited university or college in Business Administration, Facilities Management, Operations Management, or a related field is considered an asset.
Minimum 5 years of management experience directing teams within facilities management, janitorial services, building services, operations, or a related service environment.
Proven experience managing multi-site operations, preferably within a large, complex, unionized, public sector, municipal, transit, or similar environment.
Proven experience managing janitorial or facilities services, with experience in transit, municipal, government, hospitality, or other complex operational environments considered an asset.
Demonstrated experience managing client relationships and operational service contracts.
Experience with financial management, budgeting, forecasting, P&L accountability, and cost control.
Proven experience recruiting, training, developing, retaining, and managing the performance of employees and leadership teams.
Experience managing labour relations, including unionized environments.
Demonstrated ability to lead managers, supervisors, team leads, and frontline employees across multiple locations.
Strong understanding of operational standards, quality assurance, health and safety requirements, and service delivery practices.
Strong business acumen with the ability to understand operational and financial data and translate it into actionable improvements.
Excellent communication, presentation, leadership, and organizational skills.
Demonstrated ability to build and maintain strong relationships with clients, employees, and internal stakeholders.
Ability to travel regularly between multiple physical work sites and attend client meetings as required.
Proficiency in Microsoft Office 365 and other business software applications.
Experience using mobile or hand-held technology for operational reporting and communication is considered an asset.
Must successfully complete a criminal record check.

Additional Information

WHAT’S IN IT FOR YOU?

Be part of an industry that's more important than ever!
Award winning safety culture.
Supportive team environment with room to grow together.
Employee Referral Program.
We are growing!
Certified as a Great Place to Work 2025-2026!

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Accommodation is available upon request at all stages of the selection process.

We thank all applicants for their interest and will contact those candidates selected for interview.

Note, we are not accepting candidates from recruitment agencies.

IND#1

Compensation: CAD 80000 - CAD 90000 - yearly

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More about this job

Responsibilities

The Area Manager serves as the senior operational and strategic leader responsible for the overall performance and financial success of a major TransLink account. This role involves managing client relationships, overseeing site management teams, and ensuring consistent service delivery across multiple physical locations.

Requirements

Candidates must have at least 5 years of management experience in facilities, janitorial, or transit operations, including experience with multi-site and unionized environments. Strong financial acumen, leadership skills, and the ability to travel between work sites are essential for this position.

Skills

Strategic leadership
Facilities management
Operations management
Financial management
P&L accountability
Budgeting
Forecasting
Team leadership
Labour relations
Unionized environment management
Quality assurance
Health and safety
Business acumen
Contract compliance
Performance management

Benefits

Award winning safety culture
Supportive team environment
Employee referral program
Growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

Area Manager
Facilities Management
Janitorial Services
Operations Management
TransLink
P&L Accountability
Budgeting
Forecasting
Labour Relations
Unionized Environment
Client Retention
Tenacity Client for Life
Web of Influence
Miller Heiman Methodology
Quality Assurance
Health and Safety
Microsoft Office 365
Strategic Leadership
Operational Excellence
Contract Compliance
Business Acumen
Performance Management
Multi-site Operations
Public Sector
Municipal
Transit
Service Delivery
Staffing Resources
Continuous Improvement
Criminal Record Check

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