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Manager, Customer Care Team - EN 936
Export Development Canada | Exportation et développement Canada
Remote, Canada
- $112,006 to $149,341 CAD / year
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Manager, Customer Care Team - EN 936
Export Development Canada | Exportation et développement Canada
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Manager, Customer Care Team - EN 936
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Dexterra

Catering Sous Chef

Mississauga Road, Mississauga, ON, Canada

Up to $25 CAD / hour · Full-time

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Job details

Pay: Up to $25 CAD / hour
Job type: Full-time
Posting language: English
Posted: Oct 28, 2026

Original job description

Company Description

WHO ARE WE?

Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job – we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities. And, that’s something we’re truly proud of. Work That Matters, People Who Care.

Job Description

WHAT'S THE JOB?

Under the general supervision of the Chef Manager, the Sous Chef oversees procuring, organizing, planning, preparing and/or directing the preparation of all catering events. This role also performs the administrative and financial duties for the catering team such as ordering and resolving discrepancies with suppliers and customers, creation, and adherence to budgets for all related costs of the catering operation and supervising and training all staff within their charge.

Cook from scratch with local ingredients while continually sourcing and developing new ideas and ways to generate additional profit for the unit.
Plan and develop menus and recipes for the cafeteria, incorporating both the company’s promotional themes and healthy options while also encouraging and incorporating creative ideas from employees.
Establish and implement food preparation schedules for all staff and recipes, creating an efficient and organized process for each dish.
In coordination with the Chef Manager, plan and develop menus and recipes for catering events that meet the client’s needs, incorporating both the company’s promotional themes and the Healthwise Choices© Program.
Work with clients and customers to meet their needs/requests while staying within budgeted restrictions and adhering to all company practices and policies.
Establish and implement food preparation schedules for team, creating an efficient, safe, and organized process.
Respond to customer and client concerns and requests immediately, resolving any issues that may arise.
Implement new techniques and planning ideas to provide a higher level of service.
Ensure all staff are adhering to all required safety regulations and procedures while preparing food.
Maintain clear lines of communication and understanding between all parties including the Executive Chef, District Manager, and staff (Company staff and temporary staff)
When necessary, provide support to maintaining physical inventories, placing orders and help receiving and stocking supplies, resolve discrepancies with suppliers, and escalate any and all issues unable to be resolved to the Chef Manager or Culinary Director
Ensure the sanitation of the work area and equipment, maintaining a clean working environment.
Actively seek out and identify additional opportunities for business growth.
Train and develop staff in proper procedures and best practices while also providing coaching to help staff members reach the next stage in their career development.
Listens to customers (internal and external) and responds professionally to all questions and concerns, directing concerns to further levels of management as needed.
Remain an ambassador of goodwill, ethics, and great client relations always on behalf of the Company.
Assist with other unit operations as necessary.
Other duties as assigned.

Qualifications

WHO ARE WE LOOKING FOR?

Three years of recent related experience in the catering food service industry leading high volume catering teams, or an equivalent combination of education, training, and experience in multi million dollar catering operations
Fully Fluent in a wide variety of World wide food cultures and menus
Full knowledge of Special Diets, Vegan, Halal, Gluten-Free, Dairy-Free, etc.
High level of attention to detail and multitasking
Red Seal Chef Status, not required but preferred
Previous experience with cost control and employee management
Serve Safe and/or Food Safe certified with thorough knowledge of all health and safety regulations pertaining to the food preparation/service industry.
Superior communication skills in both verbal and written English.
Able to effectively handle the concerns of employees, customers, and clients with tact while adhering to confidentiality policies in a unionized environment
Work accurately and in an efficient manner while managing multiple tasks and priorities.
Able to lead projects, forecast business needs, and identify and target growth opportunities.
Highly organized with a strong focus and commitment to quality.
Able to operate all related equipment in a safe manner.
Able to effectively use a computer and all related software, including POS equipment.
Ability to work efficiently, work under pressure, keep up with strict timelines of catering, understand how to read a BEO

Additional Information

WHAT’S IN IT FOR YOU?

Be part of an industry that's more important than ever!
Career advancement opportunities.
Whereas other companies are downsizing, we are growing!
Be #1 on day 1 by joining an industry leader.

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.

Compensation: up to CAD 25 - hourly

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More about this job

Responsibilities

Oversee catering event planning and food preparation, including menu development, scheduling, purchasing, budgeting, and quality and safety standards. Supervise, train, and coach staff, address client and customer needs, resolve operational issues, and identify opportunities to grow the business.

Requirements

Requires three years of recent related catering food service experience leading high-volume teams, or an equivalent combination of education, training, and experience in large-scale catering operations. Candidates should have broad knowledge of international cuisines and special diets, food safety certification and regulatory knowledge, strong communication and organizational skills, and the ability to manage costs, staff, multiple priorities, and catering timelines; Red Seal Chef status is preferred but not required.

Skills

Catering Operations
Menu Planning
Food Preparation
Staff Supervision
Staff Training and Development
Cost Control
Budget Management
Inventory Management
Supplier Coordination
Customer Service
Food Safety
Sanitation
Special Diets
Event Planning
Business Development
Communication

Benefits

Career Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Catering
Food Service
High-Volume Catering
Menu Development
Recipe Development
Food Preparation
Local Ingredients
World Cuisines
Special Diets
Vegan
Halal
Gluten-Free
Dairy-Free
Cost Control
Budgeting
Inventory Management
Supplier Coordination
Food Safety
Sanitation
Serve Safe
Food Safe
Red Seal Chef
Point Of Sale
Banquet Event Order
Staff Management
Customer Service
Business Development

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