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Added 26 mins ago
Brand Marketing Specialist
Insight Global
Brampton, ON
$22 to $24 CAD / hour
Contract
marketing campaigns and programs. Reporting to a Sr. Manager or Director/Sr. Director, this role is an early step in the brand marketing career path, and supports cross-functional campaign…
Added 28 mins ago
Senior Manager, Balance Sheet Management - International Banking
Scotiabank
Toronto, ON
Support the IB BSM Team to develop, implement and use of models and measurements to provide timely insights on Structural Interest Rate Risk (SIRR) and Liquidity Risk metrics.
Added 28 mins ago
Manager, Expense Management Canadian Banking - Finance
Scotiabank
Toronto, ON
…Automotive Lending, Small Business and Commercial Banking areas. The Manager will be a member of the Expense Management Team. Expense Planning is a critical function for the Canadian…
Added 28 mins ago
Analyst, Business Risk Management
Scotiabank
Toronto, ON
Strengthen and expand the Business Risk Management team’s data analytics capabilities to enable deeper insights and more impactful reporting.
Added 28 mins ago
Senior Manager, Balance Sheet Management - International Banking (Bilingual Spanish)
Scotiabank
Toronto, ON
Support the IB BSM Team to develop, implement and use of models and measurements to provide timely insights on Structural Interest Rate Risk (SIRR) and Liquidity Risk metrics.
Added 28 mins ago
Economics Senior Analyst or Specialist
Pembina Pipeline Corporation
Calgary, AB
Reporting to the Commercial & Marketing FP&A Manager, the Senior Analyst or Specialist leads complex economic and financial analysis to deliver actionable insights and recommendations that…
Added 28 mins ago
Sales Operations Senior Associate (18 month contract) - 009 EN
Export Development Canada | Exportation et développement Canada
Remote, Canada
Contract · Remote
…corporation, we offer innovative financial solutions and expert insights to help businesses explore new markets, mitigate risks, and achieve…
Added 28 mins ago
Research Associate - 613 EN
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
…corporation, we offer innovative financial solutions and expert insights to help businesses explore new markets, mitigate risks, and achieve…
Added 28 mins ago
Research Associate - 613 EN
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
…corporation, we offer innovative financial solutions and expert insights to help businesses explore new markets, mitigate risks, and achieve…
Added 42 mins ago
Head of Fraud Operations (Banking)
Wealthsimple Technologies
Remote, Canada
$155,000 to $175,000 CAD / year
Full-time · Remote
As Head of Fraud Operations (Senior Manager level), you will lead the operational engine safeguarding Wealthsimple and its clients. Overseeing a high-performing, cross-functional…
Added 42 mins ago
Forward Deployed Strategist
Lazer
Remote, Canada
Full-time · Remote
…understand their needs and provide industry, technical, or product insights that are uniquely valuable to their efforts. Our clients range from early-stage startups and venture studios to…
Added 42 mins ago
Project Manager, Leger Opinion
Léger
Winnipeg, MB · Toronto, Ontario
Full-time
…(AI) technologies. We boast the most accurate panel (LEO) and insights. Stay connected to the evolving perspectives and trends shaping your…
Added 57 mins ago
Research Associate - 613 EN
Export Development Canada | Exportation et développement Canada
Ottawa, ON
$65,172 to $99,063 CAD / year
Full-time
…corporation, we offer innovative financial solutions and expert insights to help businesses explore new markets, mitigate risks, and achieve…
Added 57 mins ago
Senior Manager, Talent Acquisition Operations, Intelligence & AI
Deloitte
Toronto, ON
Full-time
Own the Talent Acquisition analytics strategy, data model, reporting standards, and dashboard portfolio across Early Talent, Experienced Hire, Executive Recruiting, and Talent Acquisition…
Added 57 mins ago
Manager, Collections
Rogers Bank
Calgary, AB
Full-time
Use analytics and business insights to optimize collections strategies across the customer lifecycle.
Added 57 mins ago
Senior Product Manager
Trudell Medical International
London, ON
Full-time
The Senior Product Manager at Trudell Animal Health serves as the strategic champion and operational driver for our rapidly expanding portfolio of companion animal and equine healthcare…
Added 57 mins ago
Sales Operations Senior Associate (18 month contract) - 009 EN
Export Development Canada | Exportation et développement Canada
Ottawa, ON
$65,172 to $86,898 CAD / year
Contract
…corporation, we offer innovative financial solutions and expert insights to help businesses explore new markets, mitigate risks, and achieve…
Added 1 hour ago
Senior Financial Analyst
CanCap Management Inc.
Toronto, ON
$75,000 to $90,000 CAD / year
Full-time
CanCap has the immediate need for a skilled and energetic Senior Financial Analyst, reporting to the Manager, Finance. The Senior Financial Analyst will play an important role in the…
Added 1 hour ago
Senior Financial Crime Risk Investigator (5362)
TD
Toronto, ON · Ottawa, ON · Vancouver, BC
Full-time
Identify relevant internal TD stakeholders and appropriate dissemination channels to ensure insights from investigation and FC intelligence products are shared effectively within FCRM and…
Added 1 hour ago
Senior Analyst, Wholesale Liquidity Risk Management
TD
Toronto, ON
Full-time
…risk for TD Securities. The role focuses on contributing to analytics and insights to support decision-making and liquidity risk management processes through data visualization and data…
Added 1 hour ago
Product Manager - HVAC Portfolio
Enercare Inc.
Markham, ON
Full-time
We are seeking a proactive and analytical Product Manager to drive the strategy, performance, and evolution of our HVAC Portfolio which includes rental Furnace, Air Conditioner, Heat Pump,…
Added 1 hour ago
Operations Manager, InVigor
BASF
Calgary, AB
Full-time
We are looking for an Operations Manager, InVigor to join our Agricultural Solutions team in Calgary, AB.
Added 1 hour ago
Managing Director - Cybersecurity & Core Technology Audit
BMO
Toronto, ON · FCP
Full-time
Drive adoption of analytics, continuous assurance, and AI-enabled auditing (e.g., AI-enabled threats, advanced cyber risks) for better forward-looking risk insights
Added 1 hour ago
Marketing Manager, Contract
AstraZeneca
Mississauga, ON · Canada - Mississauga
Full-time
Reporting to the Senior Marketing Manager, Breast Cancer, this role will support the Canadian Breast Cancer team in shaping and executing brand strategy across an evolving portfolio.…
Added 1 hour ago
Sr. IT Incident Management Analyst - EN 989
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
Service Delivery Manager 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive.

Dexterra

Client Excellence Specialist

5925 Airport Road, Mississauga, ON, L4V 1A3, Canada

Pay: $85,000 to $1,000,000 CAD / year
Job type: Full-time
Experience: 5+ years of relevant experience in client excellence, customer experience, account management, operations support, business analysis, customer success, or retention support.
Posting language: English
Posted: Sep 21, 2026

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Original job description

Company Description

WHO ARE WE?

Dexterra Group (TSX: DXT) is a leading provider of support services and infrastructure support solutions across Canada and the United States. Through our diverse businesses, we deliver facilities management, food services, remote workforce accommodations, forestry services, and other operational solutions that help organizations operate safely, efficiently, and sustainably.

For more than 80 years, Dexterra has supported clients across a wide range of industries and environments, from commercial and institutional facilities to remote worksites and natural resource operations. We are committed to delivering exceptional service while creating meaningful opportunities for our people, clients, and communities.

Work That Matters, People Who Care.

Job Description

Take ownership of client experience programs and turn feedback into practical actions that strengthen satisfaction, retention, and business performance.

WHAT'S THE ROLE

As Manager, Client Excellence, you will lead and continuously improve the Client Excellence Program, connecting client feedback and relationship insights to measurable business outcomes. You will partner with leaders and cross-functional teams to strengthen client satisfaction, retention, renewal readiness, and operational performance.

WHAT YOU'LL DO

Lead Client Excellence priorities, processes, tools, reporting standards, client feedback protocols, and business unit support.
Oversee client interviews, surveys, NPS follow-up, dashboards, action tracking, and consistent documentation of client insights.
Identify satisfaction drivers, relationship risks, service concerns, recurring themes, and opportunities for continuous improvement.
Support client discussions, business reviews, RFP presentations, performance improvement plans, and follow-up activities.
Provide renewal, rebid, and retention intelligence based on client feedback, relationship history, risks, strengths, and service trends.
Develop executive reports, Power BI dashboards, client insight summaries, business review materials, and leadership presentations.
Partner with operations, business development, senior leaders, and support functions to translate feedback into practical action.
Lead Client Excellence Specialists through workload planning, coaching, performance expectations, reporting standards, and program delivery.

Qualifications

WHO WE'RE LOOKING FOR

5+ years of relevant experience in client excellence, customer experience, account management, operations support, business analysis, customer success, or retention support.
Experience leading client feedback programs, NPS processes, satisfaction initiatives, relationship management activities, or retention-focused programs.
Demonstrated experience leading programs, projects, teams, or functional areas with accountability for results and continuous improvement.
Strong business acumen, analytical thinking, stakeholder influence, presentation, communication, and project management skills.
Experience preparing dashboards, reports, presentations, executive summaries, and actionable business insights for senior leaders.
Advanced knowledge of Microsoft applications and working knowledge of Power BI or similar reporting and data visualization tools.
A valid driver’s licence and flexibility to travel as required.

ALSO NICE TO HAVE

Post-secondary education in Business, Communications, Hospitality, Customer Experience, Operations, Marketing, or a related field.
Experience with Microsoft Copilot, survey platforms, CRM systems, dashboards, reporting tools, and client feedback systems.

Additional Information

WHAT’S IN IT FOR YOU?

Be part of an industry that's more important than ever!
Award winning safety culture.
Supportive team environment with room to grow together.
Onsite Hybrid work model.
Employee Referral Program.
We are growing!
Certified as a Great Place to Work 2025-2026!

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Special needs accommodation is available at all stages of the application process upon request.

We thank all applicants for their interest and will contact those candidates selected for interview.

Please Note: We kindly ask that staffing or recruitment agencies do not contact us regarding this opportunity. We are not accepting agency referrals at this time.

Compensation: CAD 85000 - CAD 1000000 - yearly

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More about this job

Responsibilities

The Manager, Client Excellence will lead the Client Excellence Program by connecting client feedback to measurable business outcomes. They will partner with cross-functional teams to improve client satisfaction, retention, and operational performance.

Requirements

Candidates must have 5+ years of experience in client excellence, account management, or related fields with a proven track record of leading programs. Strong analytical skills, proficiency in reporting tools like Power BI, and the ability to influence stakeholders are essential.

Skills

Client excellence
Customer experience
Account management
Relationship management
Data visualization
Power BI
Reporting
Analytical thinking
Stakeholder influence
Project management
Business acumen
NPS
Retention strategy
Operational performance
Leadership

Benefits

Award winning safety culture
Supportive team environment
Employee Referral Program
Great Place to Work certified

Visa sponsorship

Not detected in the job text

Keywords

Client Excellence
Customer Experience
Account Management
NPS
Power BI
Data Visualization
Retention
Business Analysis
Operations Support
Relationship Management
Reporting
Stakeholder Management
Project Management
Microsoft Applications
Microsoft Copilot
CRM
Business Development
Performance Improvement
RFP
Client Feedback

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