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Added 6 mins ago
OFFICE MANAGER & COMMUNITY OUTREACH
Lifetimes Limited Partn
Ingersoll, ON
$50,000 CAD / year
Full-time
The Office Manager & Community Outreach reports to the General Manager and provides courteous and efficient telephone, reception, and clerical support to all clients and assists with…
Added 6 mins ago
Senior Manager, Value Proposition, International Private Banking - Toronto, ON
Scotiabank
Toronto, ON
The Senior Manager is responsible for ensuring the PAC and CCA countries have a comprehensive suite of Wealth Management onshore and offshore products and services for Private Banking…
Added 6 mins ago
Manager, Strategic Initiatives
Scotiabank
Toronto, ON
As a Manager, Strategic Initiatives, you will play a key role in advancing the strategic priorities of Scotia Financial Planning across Canada. Working closely with business leaders and…
Added 6 mins ago
Senior Cost Analyst / Analyste principal(e) en coûts
Galvion LTD
Montreal, QC
Full-time
The Senior Cost Analyst ensures accurate and consistent product costing, manufacturing costs and inventory valuation across all manufacturing operations. The role owns the standard costing…
Added 6 mins ago
Senior Product Manager
GoBolt
Toronto, ON
We are on the lookout for a Senior Product Manager! In this role, you won’t just be managing requirements, you will be designing and building the operating system for modern 3PL operations…
Added 6 mins ago
Industrial Water Process Engineer, Project Manager, Calgary
Hatch
Calgary, AB
…better world through positive change. With more than 70 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly…
Added 6 mins ago
Manager, Public Policy & Government Relations
Chartered Professional
Toronto, ON
Full-time
…19,000 students across the province. Our work sits between business and the public interest, between the evolving demands of industry and the standards that make trust…
Added 6 mins ago
Quality Assurance Analyst- Contract
Computershare
Richmond Hill, ON
Full-time
Provide timely and constructive feedback regarding progress or issues to: peers, Senior Programmers, Project Manager and Commercial Development Manager
Added 19 mins ago
Senior Geotechnical Engineer
Pinchin Canada
Toronto, ON
Full-time
Pinchin is seeking a Senior Geotechnical Engineer to join our Geotechnical Services team in one of our Southern Ontario offices. This position reports to the Geotechnical Services…
Added 19 mins ago
Bilingual RFP and Contracting Specialist
BD
Mississauga, ON
Full-time
Reporting to the Senior Marketing Manager, the Bilingual RFP and Contracting Specialist is responsible for driving operational excellence throughout the full RFP lifecycle and contracting…
Added 19 mins ago
Senior Manager, Sourcing - IF-2
Walmart Canada
Mississauga, ON
Full-time
Additionally, this role drives execution of business plans and projects, removing barriers, providing resources, and developing contingency plans. It ensures associates receive supervision…
Added 19 mins ago
Senior Advisor
SASCU
Salmon Arm, BC
Full-time
As a Senior Advisor, you will partner with members to understand their financial goals and deliver personalized advice and solutions that support their financial well-being. Responsible for…
Added 19 mins ago
Senior Manager, Customer Segments & Growth (Partnerships & Operations)
SPECTRAFORCE
Toronto, ON
Contract
Title: Senior Manager, Customer Segments & Growth (Partnerships & Operations)
Added 19 mins ago
Senior Geotechnical Engineer
Pinchin Canada
St. Catharines, ON
Full-time
Pinchin is seeking a Senior Geotechnical Engineer to join our Geotechnical Services team in one of our Southern Ontario offices. This position reports to the Geotechnical Services…
Added 19 mins ago
Senior Manager, External Communications & Corporate Affairs
The Crump Group, Inc.
Mississauga, ON
Full-time
The Crump Group is seeking a Senior Manager, External Communications & Corporate Affairs with experience across all areas of public affairs and communications. This role will be responsible…
Added 21 mins ago
Senior Sales Manager
Basecamp
Canmore, AB · Calgary, AB
$75,000 to $90,000 CAD / year
Full-time
We’re looking for a Sales & Partnerships Manager who loves chasing new business, building genuine relationships and turning great connections into great results.
Added 21 mins ago
Senior Manager, Global Learning & Development
Celestica International LP
Toronto, ON
Reporting to the VP, Global Talent, the Senior Manager, Global Learning & Development is a core member of the HR Centre of Excellence (COE) at Celestica. This role focuses specifically on…
Added 21 mins ago
Senior PSI Funding and Data Analyst
Government of Alberta
AB
Reporting to the Manager, PSI Funding and Analytics, the Senior PSI Funding & Data Analyst plays a key role in strengthening the Ministry’s understanding of how post-secondary institution…
Added 21 mins ago
Supervisor, Technical Standards (Temporary - 12 Months)
Hydro Ottawa
Ottawa, ON
Full-time
Reporting to the Manager, Asset Management & Technical Standards, the Supervisor, Technical Standards serves as the technical authority for Hydro Ottawa’s distribution infrastructure and…
Added 35 mins ago
Financial Advisor/ Senior Financial Advisor - Deer Park Branch
Servus Credit Union
Red Deer, AB
Full-time
Participating and assisting in business development plans through corporate/branch marketing campaigns
Added 35 mins ago
Ecommerce Specialist
Canucks Sports & Entertainment (CSE)
Vancouver, BC
Full-time
Reports to: Senior Manager, Retail Systems & Ecommerce
Added 35 mins ago
Senior Data Analyst, Data Management IT (12 Month Contract)
Doctors of BC
Vancouver, BC · BC
Full-time
As Doctors of BC continues to expand its data analytics capabilities, we are seeking a Senior Data Analyst to join our Technology Team. This position is a critical role in our organization,…
Added 35 mins ago
Assistant Manager, Fine Dining - Auberge du Pommier
Oliver & Bonacini
Toronto, ON
Full-time
…company! You’re a key team player reporting to the General Manager. You’re involved in many aspects the restaurant including maintaining and encouraging high performing teams, upholding our…
Added 35 mins ago
Talent Acquisition Specialist
American Iron and Metal
Laval, QC
Full-time
Reporting to the Senior Manager, Talent Acquisition, the Talent Acquisition Specialist will work closely with hiring managers to understand their staffing needs and will play a key role in…
Added 48 mins ago
Sr Channel Marketing Specialist- OPBG
ASUS
Markham, ON
Full-time
Reporting to the Manager of Channel Marketing, the Senior Channel Marketing Specialist for the Open Platform Business Group drives impactful marketing programs to increase ASUS’ market…

Dexterra

Client Excellence Specialist

5925 Airport Road, Mississauga, ON, L4V 1A3, Canada

Pay: $85,000 to $1,000,000 CAD / year
Job type: Full-time
Experience: 5+ years of relevant experience in client excellence, customer experience, account management, operations support, business analysis, customer success, or retention support.
Posting language: English
Posted: Sep 21, 2026

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Original job description

Company Description

WHO ARE WE?

Dexterra Group (TSX: DXT) is a leading provider of support services and infrastructure support solutions across Canada and the United States. Through our diverse businesses, we deliver facilities management, food services, remote workforce accommodations, forestry services, and other operational solutions that help organizations operate safely, efficiently, and sustainably.

For more than 80 years, Dexterra has supported clients across a wide range of industries and environments, from commercial and institutional facilities to remote worksites and natural resource operations. We are committed to delivering exceptional service while creating meaningful opportunities for our people, clients, and communities.

Work That Matters, People Who Care.

Job Description

Take ownership of client experience programs and turn feedback into practical actions that strengthen satisfaction, retention, and business performance.

WHAT'S THE ROLE

As Manager, Client Excellence, you will lead and continuously improve the Client Excellence Program, connecting client feedback and relationship insights to measurable business outcomes. You will partner with leaders and cross-functional teams to strengthen client satisfaction, retention, renewal readiness, and operational performance.

WHAT YOU'LL DO

Lead Client Excellence priorities, processes, tools, reporting standards, client feedback protocols, and business unit support.
Oversee client interviews, surveys, NPS follow-up, dashboards, action tracking, and consistent documentation of client insights.
Identify satisfaction drivers, relationship risks, service concerns, recurring themes, and opportunities for continuous improvement.
Support client discussions, business reviews, RFP presentations, performance improvement plans, and follow-up activities.
Provide renewal, rebid, and retention intelligence based on client feedback, relationship history, risks, strengths, and service trends.
Develop executive reports, Power BI dashboards, client insight summaries, business review materials, and leadership presentations.
Partner with operations, business development, senior leaders, and support functions to translate feedback into practical action.
Lead Client Excellence Specialists through workload planning, coaching, performance expectations, reporting standards, and program delivery.

Qualifications

WHO WE'RE LOOKING FOR

5+ years of relevant experience in client excellence, customer experience, account management, operations support, business analysis, customer success, or retention support.
Experience leading client feedback programs, NPS processes, satisfaction initiatives, relationship management activities, or retention-focused programs.
Demonstrated experience leading programs, projects, teams, or functional areas with accountability for results and continuous improvement.
Strong business acumen, analytical thinking, stakeholder influence, presentation, communication, and project management skills.
Experience preparing dashboards, reports, presentations, executive summaries, and actionable business insights for senior leaders.
Advanced knowledge of Microsoft applications and working knowledge of Power BI or similar reporting and data visualization tools.
A valid driver’s licence and flexibility to travel as required.

ALSO NICE TO HAVE

Post-secondary education in Business, Communications, Hospitality, Customer Experience, Operations, Marketing, or a related field.
Experience with Microsoft Copilot, survey platforms, CRM systems, dashboards, reporting tools, and client feedback systems.

Additional Information

WHAT’S IN IT FOR YOU?

Be part of an industry that's more important than ever!
Award winning safety culture.
Supportive team environment with room to grow together.
Onsite Hybrid work model.
Employee Referral Program.
We are growing!
Certified as a Great Place to Work 2025-2026!

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Special needs accommodation is available at all stages of the application process upon request.

We thank all applicants for their interest and will contact those candidates selected for interview.

Please Note: We kindly ask that staffing or recruitment agencies do not contact us regarding this opportunity. We are not accepting agency referrals at this time.

Compensation: CAD 85000 - CAD 1000000 - yearly

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More about this job

Responsibilities

The Manager, Client Excellence will lead the Client Excellence Program by connecting client feedback to measurable business outcomes. They will partner with cross-functional teams to improve client satisfaction, retention, and operational performance.

Requirements

Candidates must have 5+ years of experience in client excellence, account management, or related fields with a proven track record of leading programs. Strong analytical skills, proficiency in reporting tools like Power BI, and the ability to influence stakeholders are essential.

Skills

Client excellence
Customer experience
Account management
Relationship management
Data visualization
Power BI
Reporting
Analytical thinking
Stakeholder influence
Project management
Business acumen
NPS
Retention strategy
Operational performance
Leadership

Benefits

Award winning safety culture
Supportive team environment
Employee Referral Program
Great Place to Work certified

Visa sponsorship

Not detected in the job text

Keywords

Client Excellence
Customer Experience
Account Management
NPS
Power BI
Data Visualization
Retention
Business Analysis
Operations Support
Relationship Management
Reporting
Stakeholder Management
Project Management
Microsoft Applications
Microsoft Copilot
CRM
Business Development
Performance Improvement
RFP
Client Feedback

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