Find work in Canada.

A simpler way to find your next job.

Jobs in Canada

25+ jobs

Save this search

Added 7 mins ago
Outreach Caseworker(Casual)
The Salvation Army in Canada
Saskatoon, SK
Part-time
Under the direction of the Residential Services Manager or designate, works with the property management company staff (partner) to build relationships that will support the clients and the…
Added 38 mins ago
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
Internship
…modernized healthcare environment featuring enhanced patient care spaces, advanced diagnostic technology, and innovative clinical services designed to meet the evolving needs of our growing…
Added 38 mins ago
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
Internship
…modernized healthcare environment featuring enhanced patient care spaces, advanced diagnostic technology, and innovative clinical services designed to meet the evolving needs of our growing…
Added 38 mins ago
Studio Manager
Strong Pilates Oakville
Oakville, ON
Part-time
STRONG Pilates Oakville is looking for a sales-driven, people-focused Studio Manager to lead our studio, grow our membership base and create an exceptional member experience.
Added 38 mins ago
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
Full-time
…modernized healthcare environment featuring enhanced patient care spaces, advanced diagnostic technology, and innovative clinical services designed to meet the evolving needs of our growing…
Added 38 mins ago
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
Full-time
…modernized healthcare environment featuring enhanced patient care spaces, advanced diagnostic technology, and innovative clinical services designed to meet the evolving needs of our growing…
Added 38 mins ago
District Manager - Vancouver
TK Elevator
Burnaby, BC
Full-time
…qualifications. All final hiring decisions are made by either the hiring manager or the recruitment…
Added 38 mins ago
Addictions Counsellor Degree
HealthCareersInSask.ca
Regina, SK
Full-time
Department: Addiction Services Continuing Care Unit - Outpatient
Added 38 mins ago
Outreach Caseworker(Casual)
The Salvation Army Canada and Bermuda Territory
Saskatoon, SK · Crossroads Residential Services
Part-time
Under the direction of the Residential Services Manager or designate, works with the property management company staff (partner) to build relationships that will support the clients and the…
Added 52 mins ago
Regional Manager & Sleep Clinician (RRT / RPSGT) – Edmonton / St. Albert
Snore MD
St. Albert, AB
Full-time
…Canada, we’re growing fast and looking for a passionate Clinic Manager to help us elevate patient care across multiple…
Added 52 mins ago
Assistant Manager - Food and Beverage Operations
Marriott International
Halifax, NS
Full-time
Added 52 mins ago
Manager, Client Reporting
Royal Bank of Canada
Toronto, ON
Full-time
…that can help our clients thrive and communities prosper. We care about each other and collectively work hard to reach our potential, make a difference to our communities, and achieve…
Added 52 mins ago
Senior Manager, Portfolio Governance and Controls
Royal Bank of Canada
Toronto, ON
Full-time
We are seeking a dynamic Senior Manager to join our Project and Portfolio Governance team. This role is critical in ensuring robust oversight, risk management, and regulatory compliance…
Added 52 mins ago
Client Advisor
Royal Bank of Canada
NS · ST. MARY'S, Nova Scotia
Part-time
…capabilities, you can build a great career with us as a future Account Manager/Banking…
Added 52 mins ago
Financial Advisor Intern
Royal Bank of Canada
BC · RICHMOND, British Columbia
Full-time
…advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is…
Added 52 mins ago
Audit Manager, ICFR Operations, Internal Audit
Royal Bank of Canada
Halifax, NS
Full-time
As Audit Manager, ICFR Operations, Internal Audit, you will assist the transformation of RBC’s Next Generation of SOX, supporting the ongoing SOX IT control testing across RBC Enterprise.…
Added 1 hour ago
Assistant Store Manager Marshalls Burlington Power Centre
TJX Canada – Winners, Marshalls, HomeSense
Burlington, ON
$48,592.5 to $68,029.5 CAD / year
Full-time
We’re looking for an Assistant Store Manager who is passionate about fostering an inclusive and supportive environment. In this role, you’ll empower your team to deliver unforgettable…
Added 1 hour ago
Regional Service Agent-Boutique
Allstate
Lethbridge, AB
$47,800 to $60,800 CAD / year
Full-time
Our team is growing, and we are actively looking to a Customer Care Agent! Reporting to the Agency Manager you will be responsible to answer service and billing inquiries over the phone and…
Added 1 hour ago
Part-Time Unregulated Care Provider (UCP) - Days & Nights
Cogir Senior Living
Kingston, ON · St. Lawrence Place
Part-time
Reporting to the Health and Wellness Manager, the Unregulated Care Provider (UCP) provides personal care and performs selected tasks, which are within their knowledge and skill, under the…
Added 1 hour ago
Unit Clerk - Ambulatory Care
Winnipeg Regional Health Authority
Winnipeg, MB
Reporting to the Manager Health Services, or Nurse In-Charge and working as part of a multidisciplinary team, the incumbent receives patients to clinic/unit and ensures appropriate…
Added 1 hour ago
Health Care Aide
Winnipeg Regional Health Authority
Winnipeg, MB
Under the supervision of the Manager, Health Services, and under the direction of the Registered Nurse, the Health Care Aide (HCA) acts as a member of the interdisciplinary health care…
Added 1 hour ago
Health Care Aide
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Clinical Manager, the Registered Nurse (RN), the Registered Psychiatric Nurse (RPN), and/or the Licensed Practical Nurse (LPN), the Health Care Aide…
Added 1 hour ago
Manager Health Services
Winnipeg Regional Health Authority
Winnipeg, MB
Under the direction of the Director Health Services or designate, the Manager Health Services oversees and manages inter-disciplinary team(s) consisting of staff who provide direct care to…
Added 1 hour ago
Pharmacy Assistant
Winnipeg Regional Health Authority
Winnipeg, MB
Grow your career in the Winnipeg Health Region! Our team provides a spectrum of health care services through an integrated network of sites, services and organizations. We’re united by a…
Added 1 hour ago
Health Care Aide - Home Care Program - Transcona Access
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager or designate, the Health Care Aide (HCA) assists clients/patients/ residents with activities of daily living, providing direct…

Dexterra

Client Excellence Specialist

5925 Airport Road, Mississauga, ON, L4V 1A3, Canada

Pay: $85,000 to $1,000,000 CAD / year
Job type: Full-time
Experience: 5+ years of relevant experience in client excellence, customer experience, account management, operations support, business analysis, customer success, or retention support.
Posting language: English
Posted: Sep 21, 2026

Apply About employer

Applications open in a new tab.

Original job description

Company Description

WHO ARE WE?

Dexterra Group (TSX: DXT) is a leading provider of support services and infrastructure support solutions across Canada and the United States. Through our diverse businesses, we deliver facilities management, food services, remote workforce accommodations, forestry services, and other operational solutions that help organizations operate safely, efficiently, and sustainably.

For more than 80 years, Dexterra has supported clients across a wide range of industries and environments, from commercial and institutional facilities to remote worksites and natural resource operations. We are committed to delivering exceptional service while creating meaningful opportunities for our people, clients, and communities.

Work That Matters, People Who Care.

Job Description

Take ownership of client experience programs and turn feedback into practical actions that strengthen satisfaction, retention, and business performance.

WHAT'S THE ROLE

As Manager, Client Excellence, you will lead and continuously improve the Client Excellence Program, connecting client feedback and relationship insights to measurable business outcomes. You will partner with leaders and cross-functional teams to strengthen client satisfaction, retention, renewal readiness, and operational performance.

WHAT YOU'LL DO

Lead Client Excellence priorities, processes, tools, reporting standards, client feedback protocols, and business unit support.
Oversee client interviews, surveys, NPS follow-up, dashboards, action tracking, and consistent documentation of client insights.
Identify satisfaction drivers, relationship risks, service concerns, recurring themes, and opportunities for continuous improvement.
Support client discussions, business reviews, RFP presentations, performance improvement plans, and follow-up activities.
Provide renewal, rebid, and retention intelligence based on client feedback, relationship history, risks, strengths, and service trends.
Develop executive reports, Power BI dashboards, client insight summaries, business review materials, and leadership presentations.
Partner with operations, business development, senior leaders, and support functions to translate feedback into practical action.
Lead Client Excellence Specialists through workload planning, coaching, performance expectations, reporting standards, and program delivery.

Qualifications

WHO WE'RE LOOKING FOR

5+ years of relevant experience in client excellence, customer experience, account management, operations support, business analysis, customer success, or retention support.
Experience leading client feedback programs, NPS processes, satisfaction initiatives, relationship management activities, or retention-focused programs.
Demonstrated experience leading programs, projects, teams, or functional areas with accountability for results and continuous improvement.
Strong business acumen, analytical thinking, stakeholder influence, presentation, communication, and project management skills.
Experience preparing dashboards, reports, presentations, executive summaries, and actionable business insights for senior leaders.
Advanced knowledge of Microsoft applications and working knowledge of Power BI or similar reporting and data visualization tools.
A valid driver’s licence and flexibility to travel as required.

ALSO NICE TO HAVE

Post-secondary education in Business, Communications, Hospitality, Customer Experience, Operations, Marketing, or a related field.
Experience with Microsoft Copilot, survey platforms, CRM systems, dashboards, reporting tools, and client feedback systems.

Additional Information

WHAT’S IN IT FOR YOU?

Be part of an industry that's more important than ever!
Award winning safety culture.
Supportive team environment with room to grow together.
Onsite Hybrid work model.
Employee Referral Program.
We are growing!
Certified as a Great Place to Work 2025-2026!

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Special needs accommodation is available at all stages of the application process upon request.

We thank all applicants for their interest and will contact those candidates selected for interview.

Please Note: We kindly ask that staffing or recruitment agencies do not contact us regarding this opportunity. We are not accepting agency referrals at this time.

Compensation: CAD 85000 - CAD 1000000 - yearly

Apply About employer

More about this job

Responsibilities

The Manager, Client Excellence will lead the Client Excellence Program by connecting client feedback to measurable business outcomes. They will partner with cross-functional teams to improve client satisfaction, retention, and operational performance.

Requirements

Candidates must have 5+ years of experience in client excellence, account management, or related fields with a proven track record of leading programs. Strong analytical skills, proficiency in reporting tools like Power BI, and the ability to influence stakeholders are essential.

Skills

Client excellence
Customer experience
Account management
Relationship management
Data visualization
Power BI
Reporting
Analytical thinking
Stakeholder influence
Project management
Business acumen
NPS
Retention strategy
Operational performance
Leadership

Benefits

Award winning safety culture
Supportive team environment
Employee Referral Program
Great Place to Work certified

Visa sponsorship

Not detected in the job text

Keywords

Client Excellence
Customer Experience
Account Management
NPS
Power BI
Data Visualization
Retention
Business Analysis
Operations Support
Relationship Management
Reporting
Stakeholder Management
Project Management
Microsoft Applications
Microsoft Copilot
CRM
Business Development
Performance Improvement
RFP
Client Feedback

Report this job