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Added 13 mins ago
Assistant Vice President, Information Security
First National Financial LP
Toronto, ON · East York, ON
Full-time
…performance measures. Maintain strong ISO 27001 aligned practices and support applicable regulatory, contractual, client, and internal policy…
Added 42 mins ago
BANKING ADVISOR
National Bank of Canada
Saint-Gabriel-de-Brandon, QC
Full-time
Refer your clients to your specialist colleagues for their specific needs.
Added 42 mins ago
Banking Advisor
National Bank of Canada
Baie-Comeau, QC
Full-time
Support your clients through the mortgage renewal or renegotiation process.
Added 42 mins ago
BANKING ADVISOR
National Bank of Canada
Saguenay, QC
Full-time
Support your clients through the mortgage renewal or renegotiation process.
Added 42 mins ago
Senior Tax Accountant
Baker Tilly Canada
Guelph, ON
Full-time
…closely with Managers and Partners to deliver high-quality client…
Added 42 mins ago
Human Resources Specialist
The Talent Company
Mississauga, ON
$80,000 to $88,000 CAD / year
Full-time
We’re representing our client, a rapidly growing North American manufacturer with approximately 340 employees across Canada and the United States. The organization has experienced…
Added 42 mins ago
Chief Solution Architect
National Bank of Canada
Montreal, QC
Full-time
A career as a Chief Solutions Architect within the Wealth Management team at National Bank means acting as a specialist in the design and implementation of innovative solutions. Through…
Added 42 mins ago
BANKING ADVISOR
National Bank of Canada
Lorraine, QC
Full-time
Support your clients through the mortgage renewal or renegotiation process.
Added 42 mins ago
BANKING ADVISOR
National Bank of Canada
Sorel-Tracy, QC
Full-time
Refer your clients to your specialist colleagues for their specific needs.
Added 42 mins ago
BANKING ADVISOR
National Bank of Canada
Saint-Felix-de-Valois, QC
Full-time
Refer your clients to your specialist colleagues for their specific needs.
Added 42 mins ago
Compliance Supervisor
National Bank of Canada
Montreal, QC
Full-time
…services team at National Bank Financial (NBF) means acting as a specialist for centralized approvals on a national scale and providing support to regional supervisors. This role allows you…
Added 42 mins ago
BANKING ADVISOR
National Bank of Canada
Sorel-Tracy, QC
Full-time
Support your clients through the mortgage renewal or renegotiation process.
Added 58 mins ago
Senior Specialist, Financing Operations
CMHC - SCHL
Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC · Halifax, NS · Calgary, AB
Join the Lending Programs team, in the Senior Specialist, Financing Operations position. You will provide expert technical guidance in loan activities under the National Housing Strategy…
Added 58 mins ago
Bilingual Property Tax Specialist
Haventree Bank
Toronto, ON
Full-time
…banking platform, we provide straightforward products that support long-term financial well-being and meaningful…
Added 58 mins ago
Sales Specialist
Match Retail
Edmonton, AB · AB · St. Albert, AB
Other
…strong field execution, data-driven insights, and exceptional client service. Our teams operate nationwide, supporting programs that drive growth, visibility, and performance at…
Added 58 mins ago
Sales Specialist
Match Retail
Leduc, AB · Edmonton, AB
Other
…strong field execution, data-driven insights, and exceptional client service. Our teams operate nationwide, supporting programs that drive growth, visibility, and performance at…
Added 58 mins ago
Sales Team Lead
Match Retail
Leduc, AB · Edmonton, AB
Other
…strong field execution, data-driven insights, and exceptional client service. Our teams operate nationwide, supporting programs that drive growth, visibility, and performance at…
Added 1 hour ago
Employment Documentation Specialist
Peninsula Canada
Toronto, ON
$70,000 to $80,000 CAD / year
Full-time
…motivated, and high performing HR professional to provide HR support, specifically related to employment documentation. You will service our clients, in a client focused and high-quality…
Added 1 hour ago
Payroll & Benefits Specialist
IPH Limited
Ottawa, ON
Part-time
Desire to provide exceptional client service and maintain a positive attitude
Added 1 hour ago
Specialist Veterinarian, Internal Medicine
VetStrategy / Daubigny
Oakville, ON
…foster collaboration. Rooted in passion and compassion, we support our people, patients, their families, and our communities. Humble and approachable, we achieve more…
Added 1 hour ago
Immediate Intervention Specialist
Canadian Mental Health Association- Peel Branch
Brampton, ON
Support your community. Advance your career. Fulfill your purpose.
Added 1 hour ago
ES-U26-36R Employer Engagement Specialist, Integrated Employment Services
Springboard
Toronto, ON · Scarborough, ON
$59,005 CAD / year
Full-time
The Employer Engagement Specialist works in a community-based setting with at risk, correctional or special needs clients as well as business owners, managers, employers and community…
Added 1 hour ago
Client Scam Intervention Specialist
Scotiabank
Toronto, ON · Scarborough, ON
The Client Scam Intervention Specialist is responsible for protecting clients and the Bank by reviewing scam-related alerts and referrals, assessing scam risk, and engaging directly with…
Added 1 hour ago
ES-U26-36R Employer Engagement Specialist, Integrated Employment Services
Springboard
Remote, Canada
Full-time · Remote
The Employer Engagement Specialist works in a community-based setting with at risk, correctional or special needs clients as well as business owners, managers, employers and community…
Added 1 hour ago
Operational Service Specialist - EZRA- Fixed Term Contract
Ezra
Toronto, ON
Job Role: Operational Service Specialist, FTC

Dexterra

Client Excellence Specialist

5925 Airport Road, Mississauga, ON, L4V 1A3, Canada

Pay: $85,000 to $1,000,000 CAD / year
Job type: Full-time
Experience: 5+ years of relevant experience in client excellence, customer experience, account management, operations support, business analysis, customer success, or retention support.
Posting language: English
Posted: Sep 21, 2026

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Original job description

Company Description

WHO ARE WE?

Dexterra Group (TSX: DXT) is a leading provider of support services and infrastructure support solutions across Canada and the United States. Through our diverse businesses, we deliver facilities management, food services, remote workforce accommodations, forestry services, and other operational solutions that help organizations operate safely, efficiently, and sustainably.

For more than 80 years, Dexterra has supported clients across a wide range of industries and environments, from commercial and institutional facilities to remote worksites and natural resource operations. We are committed to delivering exceptional service while creating meaningful opportunities for our people, clients, and communities.

Work That Matters, People Who Care.

Job Description

Take ownership of client experience programs and turn feedback into practical actions that strengthen satisfaction, retention, and business performance.

WHAT'S THE ROLE

As Manager, Client Excellence, you will lead and continuously improve the Client Excellence Program, connecting client feedback and relationship insights to measurable business outcomes. You will partner with leaders and cross-functional teams to strengthen client satisfaction, retention, renewal readiness, and operational performance.

WHAT YOU'LL DO

Lead Client Excellence priorities, processes, tools, reporting standards, client feedback protocols, and business unit support.
Oversee client interviews, surveys, NPS follow-up, dashboards, action tracking, and consistent documentation of client insights.
Identify satisfaction drivers, relationship risks, service concerns, recurring themes, and opportunities for continuous improvement.
Support client discussions, business reviews, RFP presentations, performance improvement plans, and follow-up activities.
Provide renewal, rebid, and retention intelligence based on client feedback, relationship history, risks, strengths, and service trends.
Develop executive reports, Power BI dashboards, client insight summaries, business review materials, and leadership presentations.
Partner with operations, business development, senior leaders, and support functions to translate feedback into practical action.
Lead Client Excellence Specialists through workload planning, coaching, performance expectations, reporting standards, and program delivery.

Qualifications

WHO WE'RE LOOKING FOR

5+ years of relevant experience in client excellence, customer experience, account management, operations support, business analysis, customer success, or retention support.
Experience leading client feedback programs, NPS processes, satisfaction initiatives, relationship management activities, or retention-focused programs.
Demonstrated experience leading programs, projects, teams, or functional areas with accountability for results and continuous improvement.
Strong business acumen, analytical thinking, stakeholder influence, presentation, communication, and project management skills.
Experience preparing dashboards, reports, presentations, executive summaries, and actionable business insights for senior leaders.
Advanced knowledge of Microsoft applications and working knowledge of Power BI or similar reporting and data visualization tools.
A valid driver’s licence and flexibility to travel as required.

ALSO NICE TO HAVE

Post-secondary education in Business, Communications, Hospitality, Customer Experience, Operations, Marketing, or a related field.
Experience with Microsoft Copilot, survey platforms, CRM systems, dashboards, reporting tools, and client feedback systems.

Additional Information

WHAT’S IN IT FOR YOU?

Be part of an industry that's more important than ever!
Award winning safety culture.
Supportive team environment with room to grow together.
Onsite Hybrid work model.
Employee Referral Program.
We are growing!
Certified as a Great Place to Work 2025-2026!

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Special needs accommodation is available at all stages of the application process upon request.

We thank all applicants for their interest and will contact those candidates selected for interview.

Please Note: We kindly ask that staffing or recruitment agencies do not contact us regarding this opportunity. We are not accepting agency referrals at this time.

Compensation: CAD 85000 - CAD 1000000 - yearly

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More about this job

Responsibilities

The Manager, Client Excellence will lead the Client Excellence Program by connecting client feedback to measurable business outcomes. They will partner with cross-functional teams to improve client satisfaction, retention, and operational performance.

Requirements

Candidates must have 5+ years of experience in client excellence, account management, or related fields with a proven track record of leading programs. Strong analytical skills, proficiency in reporting tools like Power BI, and the ability to influence stakeholders are essential.

Skills

Client excellence
Customer experience
Account management
Relationship management
Data visualization
Power BI
Reporting
Analytical thinking
Stakeholder influence
Project management
Business acumen
NPS
Retention strategy
Operational performance
Leadership

Benefits

Award winning safety culture
Supportive team environment
Employee Referral Program
Great Place to Work certified

Visa sponsorship

Not detected in the job text

Keywords

Client Excellence
Customer Experience
Account Management
NPS
Power BI
Data Visualization
Retention
Business Analysis
Operations Support
Relationship Management
Reporting
Stakeholder Management
Project Management
Microsoft Applications
Microsoft Copilot
CRM
Business Development
Performance Improvement
RFP
Client Feedback

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