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Added 9 mins ago
Senior Business Analyst
Metrolinx
Canada
Full-time
…position. Working closely with operational leaders, the role will lead divisional budgets, forecasts, variance analysis, and business cases, and serve as the key operational interface with…
Added 9 mins ago
Senior Finance Operations Analyst, Collections & Cash Management
Liberty Mutual Canada
Remote, Canada
Full-time · Remote
Lead regular reviews of aged receivables and large outstanding premium balances, developing and monitoring action plans to drive resolution.
Added 10 mins ago
Solutions Architect (Data, Automation & Platforms)
The Canada Life Assurance Company
Toronto, ON
Enterprise Automation Technology is hiring a Solutions Architect within the Data, Automation & Platforms team, reporting to the Director of Technology Solutions.
Added 10 mins ago
Controls Engineer
General Motors
Markham, ON
Full-time
…analysis of automation and controls failures using empirical data, trend analysis, diagnostic tools, and structured problem solving methodologies to drive corrective and preventive actions.…
Added 12 mins ago
Growth Marketing Manager
CausalFunnel
Canada
Full-time
Use analytics and behavioral data to identify and eliminate revenue leaks.
Added 12 mins ago
Tableau Architect
3Pillar
Canada
Full-time
This role will be responsible for defining Tableau architecture standards, enabling scalable self-service analytics, improving dashboard performance, and driving best practices across…
Added 25 mins ago
SENIOR CHANGE MANAGEMENT CONSULTANT
City of Toronto
Toronto, ON
This role will lead change activities across reporting modernization, analytics and data governance, working at the intersection of people, business and technology. You will translate…
Added 25 mins ago
Data Architect
Financial Services Regulatory Authority (FSRA)
Toronto, ON · FSRA Head Office
Full-time
To collaborate closely with IT, analytics, and business stakeholders to align data systems with organizational needs and regulatory requirements.
Added 27 mins ago
Enterprise Business Analyst
Gildan Activewear Inc
Montreal, QC
Other
…enterprise architecture, solution delivery, cybersecurity, data, finance, procurement, and governance teams to translate business goals and function-specific requirements into actionable…
Added 27 mins ago
Senior Data Engineer
fgf brands
Toronto, ON · Greater Toronto Area, ON
Other
We are seeking a Senior Data Engineer with deep expertise in designing and delivering scalable, real-time streaming as well as batch data pipelines and solutions using modern data platforms…
Added 27 mins ago
Principal Data Scientist
Forward Financing
Remote, Canada
Full-time · Remote
Mentor data scientists at all levels, including senior and lead team members, raising the technical bar and fostering a culture of rigorous, continuous learning
Added 40 mins ago
Senior AI Applied Scientist II
Prenuvo
Vancouver, BC
$150,000 to $177,000 CAD / year
Lead development of foundation models and multimodal systems for whole-body MRI, advancing self-supervised and large-scale representation learning across imaging, radiology, lab, and…
Added 40 mins ago
Director, Cyber Security Operations
Global Relay
Vancouver, BC
…industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms,…
Added 40 mins ago
Senior Product Designer
Trudell Medical Group
London, ON
You'll join our design team – working alongside our Product Designer and Lead Product Designer – as a senior contributor across the patient mobile app and care-team desktop app, owning…
Added 40 mins ago
Finance Manager
HEALWELL AI (TSX: AIDX)
Toronto, ON
$110,000 to $120,000 CAD / year
Full-time
HEALWELL AI is a healthcare technology company focused on AI and data science for preventative care. The company's mission is to improve healthcare and save lives through early…
Added 40 mins ago
Enterprise Account Executive
Avant Imaging & Information Management, Inc.
Toronto, ON · Scarborough, ON
Full-time
AIIM helps organizations manage complex customer communications across print, data and digital channels.
Added 40 mins ago
Logistics Coordinator
Insight Global
Vancouver, BC
Contract
Lead communications with LSPs to enable timely resolution of invoicing disputes
Added 40 mins ago
Senior Programmatic Operations Specialist
Cella
Toronto, ON · Greater Toronto Area, Canada
Contract
As a Senior Specialist, Digital Operations, you will lead the technical execution and operational workflows across programmatic digital media channels. Working closely with internal teams,…
Added 42 mins ago
Senior Financial Analyst, Internal Audit
Equitable
Waterloo, ON
Lead meetings with various levels of staff and Management (manager to Executive Team member) to communicate timelines, review key risks and controls, and complete fraud risk assessments
Added 42 mins ago
Principal Software Developer – AI/ML Performance Validation & Systems Testing
Advanced Micro Devices, Inc
Markham, ON
Full-time
…Jenkins / internal CI fleets, hardware lab orchestration, result data lakes, flaky-test detection, bisection automation, and self-service developer pre-submit…
Added 42 mins ago
Client Partner, Capital Developments' Strategic Change
Fraser Health
Surrey, BC
Full-time
…clearly defined, communicated, and completed. You will also lead initiatives that support readiness…
Added 42 mins ago
Senior Product Manager
Ratehub
Remote, Canada
Full-time · Remote
…on the hunt for the right kind of people to join us and help lead us forward to continued…
Added 57 mins ago
Delivery Management
Synechron
Mississauga, ON
Full-time
Experience delivering transformation programs across areas such as Digital Banking, Payments, Lending, Wealth Management, Risk, Regulatory Technology, Data & Analytics, Cloud, or AI/ML.
Added 57 mins ago
Manager, Talent & Development, and HR Analytics
Masco Canada
St. Thomas, ON · Masco Canada - St. Thomas
Full-time
Lead HR reporting and workforce analytics to monitor key people metrics (Headcount, Talent KPIs, Turnover etc), identify trends, and provide actionable insights to HR and business leaders.
Added 57 mins ago
Enterprise Architect
Synechron
Mississauga, ON
Full-time
Lead architecture initiatives across AI/GenAI, Data, Cloud, and digital transformation.

Dexterra

Client Excellence Specialist

5925 Airport Road, Mississauga, ON, L4V 1A3, Canada

Pay: $85,000 to $1,000,000 CAD / year
Job type: Full-time
Experience: 5+ years of relevant experience in client excellence, customer experience, account management, operations support, business analysis, customer success, or retention support.
Posting language: English
Posted: Sep 21, 2026

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Original job description

Company Description

WHO ARE WE?

Dexterra Group (TSX: DXT) is a leading provider of support services and infrastructure support solutions across Canada and the United States. Through our diverse businesses, we deliver facilities management, food services, remote workforce accommodations, forestry services, and other operational solutions that help organizations operate safely, efficiently, and sustainably.

For more than 80 years, Dexterra has supported clients across a wide range of industries and environments, from commercial and institutional facilities to remote worksites and natural resource operations. We are committed to delivering exceptional service while creating meaningful opportunities for our people, clients, and communities.

Work That Matters, People Who Care.

Job Description

Take ownership of client experience programs and turn feedback into practical actions that strengthen satisfaction, retention, and business performance.

WHAT'S THE ROLE

As Manager, Client Excellence, you will lead and continuously improve the Client Excellence Program, connecting client feedback and relationship insights to measurable business outcomes. You will partner with leaders and cross-functional teams to strengthen client satisfaction, retention, renewal readiness, and operational performance.

WHAT YOU'LL DO

Lead Client Excellence priorities, processes, tools, reporting standards, client feedback protocols, and business unit support.
Oversee client interviews, surveys, NPS follow-up, dashboards, action tracking, and consistent documentation of client insights.
Identify satisfaction drivers, relationship risks, service concerns, recurring themes, and opportunities for continuous improvement.
Support client discussions, business reviews, RFP presentations, performance improvement plans, and follow-up activities.
Provide renewal, rebid, and retention intelligence based on client feedback, relationship history, risks, strengths, and service trends.
Develop executive reports, Power BI dashboards, client insight summaries, business review materials, and leadership presentations.
Partner with operations, business development, senior leaders, and support functions to translate feedback into practical action.
Lead Client Excellence Specialists through workload planning, coaching, performance expectations, reporting standards, and program delivery.

Qualifications

WHO WE'RE LOOKING FOR

5+ years of relevant experience in client excellence, customer experience, account management, operations support, business analysis, customer success, or retention support.
Experience leading client feedback programs, NPS processes, satisfaction initiatives, relationship management activities, or retention-focused programs.
Demonstrated experience leading programs, projects, teams, or functional areas with accountability for results and continuous improvement.
Strong business acumen, analytical thinking, stakeholder influence, presentation, communication, and project management skills.
Experience preparing dashboards, reports, presentations, executive summaries, and actionable business insights for senior leaders.
Advanced knowledge of Microsoft applications and working knowledge of Power BI or similar reporting and data visualization tools.
A valid driver’s licence and flexibility to travel as required.

ALSO NICE TO HAVE

Post-secondary education in Business, Communications, Hospitality, Customer Experience, Operations, Marketing, or a related field.
Experience with Microsoft Copilot, survey platforms, CRM systems, dashboards, reporting tools, and client feedback systems.

Additional Information

WHAT’S IN IT FOR YOU?

Be part of an industry that's more important than ever!
Award winning safety culture.
Supportive team environment with room to grow together.
Onsite Hybrid work model.
Employee Referral Program.
We are growing!
Certified as a Great Place to Work 2025-2026!

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Special needs accommodation is available at all stages of the application process upon request.

We thank all applicants for their interest and will contact those candidates selected for interview.

Please Note: We kindly ask that staffing or recruitment agencies do not contact us regarding this opportunity. We are not accepting agency referrals at this time.

Compensation: CAD 85000 - CAD 1000000 - yearly

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More about this job

Responsibilities

The Manager, Client Excellence will lead the Client Excellence Program by connecting client feedback to measurable business outcomes. They will partner with cross-functional teams to improve client satisfaction, retention, and operational performance.

Requirements

Candidates must have 5+ years of experience in client excellence, account management, or related fields with a proven track record of leading programs. Strong analytical skills, proficiency in reporting tools like Power BI, and the ability to influence stakeholders are essential.

Skills

Client excellence
Customer experience
Account management
Relationship management
Data visualization
Power BI
Reporting
Analytical thinking
Stakeholder influence
Project management
Business acumen
NPS
Retention strategy
Operational performance
Leadership

Benefits

Award winning safety culture
Supportive team environment
Employee Referral Program
Great Place to Work certified

Visa sponsorship

Not detected in the job text

Keywords

Client Excellence
Customer Experience
Account Management
NPS
Power BI
Data Visualization
Retention
Business Analysis
Operations Support
Relationship Management
Reporting
Stakeholder Management
Project Management
Microsoft Applications
Microsoft Copilot
CRM
Business Development
Performance Improvement
RFP
Client Feedback

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