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Added 8 mins ago
Senior Relationship Manager, Commercial Banking
National Bank of Canada
AB · Edmonton, AB
Full-time
A career as Senior Relationship Manager in the Commercial & Wealth management team means having the responsibility of growing the portfolio of business clients assigned to you. The varied…
Added 8 mins ago
Senior banking advisor
National Bank of Canada
Calgary, AB
Full-time
A career as a Senior Banking Advisor at National Bank is a varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your…
Added 8 mins ago
Facilities Manager
The University of British Columbia
Vancouver, BC
$9,599.75 to $14,385.5 CAD / month
Full-time
Reports to the Senior Facilities Manager, Customer Services and Informatics
Added 8 mins ago
Analytical Development Co-op
Cytiva
Vancouver, BC
Full-time
This position reports to the Senior Manager of Analytical Development (AD) and is part of the BioPharmaceutical Operations group located at the Nanomedicines Center in Vancouver, BC and…
Added 8 mins ago
Project Manager- Stations
ONxpress
Toronto, ON
Full-time
…alignment, and securing commitment from clients, (sub)contractor, senior leaders and project teams, to support successful project…
Added 8 mins ago
Refrigeration Operator – Ice Maker 3
The University of British Columbia
Vancouver, BC
$5,764 to $6,222 CAD / month
Full-time
Under the general direction of the Chief Engineer and Senior Manager, Arena Operations, this position is responsible for ammonia refrigeration ice plant making operations, daily routine…
Added 8 mins ago
Senior Manager, Strategic Communications
The University of British Columbia
Vancouver, BC
$8,810.92 to $13,202.5 CAD / month
Full-time
The Senior Manager, Strategic Communications leads strategic communications planning and provides tactical expertise within the UBC Faculty of Medicine. Reporting to the Executive Director,…
Added 8 mins ago
Senior Manager, Public Relations
The University of British Columbia
Vancouver, BC
$8,810.92 to $13,202.5 CAD / month
Full-time
The Senior Manager, Public Relations provides strategic leadership and is accountable for the development, integration and implementation of the Faculty of Medicine’s Research & Innovation…
Added 8 mins ago
Chief Solution Architect
National Bank of Canada
Montreal, QC
Full-time
You are part of a team of 20 colleagues in the wealth Management sector and report to a Senior Manager. Our team stands out for its culture of collaboration, mutual support among its…
Added 9 mins ago
Project Manager - Buildings
Kiewit
Toronto, ON
As a Project Manager, you will be responsible for job site management and will oversee the administrative and technical aspects of the design and construction of one or multiple building…
Added 9 mins ago
Intern, Tax
Investment Management Corporation of Ontario (IMCO)
Toronto, ON
Full-time
The Tax Intern will report to the Senior Tax Manager and support the team across a range of tax compliance, reporting, research, and administrative functions, including:
Added 24 mins ago
Digital Manager
Publicis Groupe Holdings B.V
Toronto, ON
Full-time
The Digital Manager is a performance media leader responsible for bridging execution, data, and learning across paid channels including paid search, paid social, programmatic, and emerging…
Added 24 mins ago
Manager Repair & Overhaul
Leonardo DRS, Inc.
NS · Bedford, Nova
Reporting directly to the Senior Director, Site Lead as the Manager of Repair and Overhaul, you will play a critical role in ensuring the efficiency and effectiveness of our repair and…
Added 24 mins ago
AI and Experience Orchestration Director
Genesys
Toronto, ON
Full-time
Engage confidently with senior and C-level leaders and orchestrate complex opportunities across internal and external teams
Added 24 mins ago
Sales Team Lead
Match Retail
Leduc, AB · Edmonton, AB
Other
Compensation: $24 per hour, plus performance-based sales incentives.
Added 38 mins ago
Human Resources Manager
Bailey International
Victoria, BC
Full-time
The Human Resources Manager leads HR Operations for Bailey Electronics and partners with Bailey International leadership across Canadian and U.S. operations. This role provides strategic…
Added 38 mins ago
Health, Safety & Claims Manager
tappCONNECT Inc.
AB · Edmonton, AB
Full-time
✅ Direct access to senior leadership and decision-makers
Added 39 mins ago
Commercial Projects Manager (Program Design and Implementation)
Infrastructure Ontario
Toronto, ON
Infrastructure Ontario is seeking a high-performing Commercial Projects Manager to join the Energy Infrastructure and Project Innovation (EIPI) team within the Capital Delivery division.
Added 39 mins ago
Commercial Projects Manager
Infrastructure Ontario
Toronto, ON
Infrastructure Ontario is seeking a high-performing Commercial Projects Manager to join the Energy Infrastructure and Project Innovation (EIPI) team within the Capital Delivery division.
Added 39 mins ago
Senior Manager, Global Sourcing
Article
Vancouver, BC
$158,000 to $176,000 CAD / year
Full-time
…challenging, meaningful problems. This is where you come in, as a Senior Manager, Global Sourcing, you’ll connect global category strategy to regional execution, maximizing product margins,…
Added 39 mins ago
Senior Project Manager - Redevelopment
CAMH
Toronto, ON
We are currently seeking a full-time permanent Senior Project Manager for the Redevelopment office
Added 54 mins ago
Executive Assistant, GTM Data & Intelligence
Autodesk
Toronto, ON · AMER - Canada - Ontario - Toronto - University Ave
Full-time
Support leadership meetings, staff meetings, All Hands, manager calls, planning sessions, and employee & business reviews by helping capture notes, document action items, and track…
Added 1 hour ago
Senior Application Support Specialist
Trans Mountain
Calgary, AB
Trans Mountain is seeking a collaborative, motivated, and values-driven individual to join our dynamic team as a Senior Application Support Specialist. In this position, you will play a key…
Added 1 hour ago
Manager Sales & Commercial Operations (MB & SK)
Southern Glazer’s Wine and Spirits, LLC
Winnipeg, MB · Regina, SK · Saskatoon, SK
Southern Glazer’s offers a competitive compensation package with expected first year total earnings of $80,000 - $100,000 / year plus bonus and auto allowance/reimbursement. This salary…
Added 1 hour ago
Senior Finance Operations Analyst, Collections & Cash Management
Liberty Mutual Canada
Remote, Canada
Full-time · Remote
The Senior Finance Operations Analyst (Collections & Cash Management) will report directly to Assistant Controller II, North American Financial Operation in the U.S., and have a dotted…

Dexterra

Client Excellence Specialist

5925 Airport Road, Mississauga, ON, L4V 1A3, Canada

Pay: $85,000 to $1,000,000 CAD / year
Job type: Full-time
Experience: 5+ years of relevant experience in client excellence, customer experience, account management, operations support, business analysis, customer success, or retention support.
Posting language: English
Posted: Sep 21, 2026

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Original job description

Company Description

WHO ARE WE?

Dexterra Group (TSX: DXT) is a leading provider of support services and infrastructure support solutions across Canada and the United States. Through our diverse businesses, we deliver facilities management, food services, remote workforce accommodations, forestry services, and other operational solutions that help organizations operate safely, efficiently, and sustainably.

For more than 80 years, Dexterra has supported clients across a wide range of industries and environments, from commercial and institutional facilities to remote worksites and natural resource operations. We are committed to delivering exceptional service while creating meaningful opportunities for our people, clients, and communities.

Work That Matters, People Who Care.

Job Description

Take ownership of client experience programs and turn feedback into practical actions that strengthen satisfaction, retention, and business performance.

WHAT'S THE ROLE

As Manager, Client Excellence, you will lead and continuously improve the Client Excellence Program, connecting client feedback and relationship insights to measurable business outcomes. You will partner with leaders and cross-functional teams to strengthen client satisfaction, retention, renewal readiness, and operational performance.

WHAT YOU'LL DO

Lead Client Excellence priorities, processes, tools, reporting standards, client feedback protocols, and business unit support.
Oversee client interviews, surveys, NPS follow-up, dashboards, action tracking, and consistent documentation of client insights.
Identify satisfaction drivers, relationship risks, service concerns, recurring themes, and opportunities for continuous improvement.
Support client discussions, business reviews, RFP presentations, performance improvement plans, and follow-up activities.
Provide renewal, rebid, and retention intelligence based on client feedback, relationship history, risks, strengths, and service trends.
Develop executive reports, Power BI dashboards, client insight summaries, business review materials, and leadership presentations.
Partner with operations, business development, senior leaders, and support functions to translate feedback into practical action.
Lead Client Excellence Specialists through workload planning, coaching, performance expectations, reporting standards, and program delivery.

Qualifications

WHO WE'RE LOOKING FOR

5+ years of relevant experience in client excellence, customer experience, account management, operations support, business analysis, customer success, or retention support.
Experience leading client feedback programs, NPS processes, satisfaction initiatives, relationship management activities, or retention-focused programs.
Demonstrated experience leading programs, projects, teams, or functional areas with accountability for results and continuous improvement.
Strong business acumen, analytical thinking, stakeholder influence, presentation, communication, and project management skills.
Experience preparing dashboards, reports, presentations, executive summaries, and actionable business insights for senior leaders.
Advanced knowledge of Microsoft applications and working knowledge of Power BI or similar reporting and data visualization tools.
A valid driver’s licence and flexibility to travel as required.

ALSO NICE TO HAVE

Post-secondary education in Business, Communications, Hospitality, Customer Experience, Operations, Marketing, or a related field.
Experience with Microsoft Copilot, survey platforms, CRM systems, dashboards, reporting tools, and client feedback systems.

Additional Information

WHAT’S IN IT FOR YOU?

Be part of an industry that's more important than ever!
Award winning safety culture.
Supportive team environment with room to grow together.
Onsite Hybrid work model.
Employee Referral Program.
We are growing!
Certified as a Great Place to Work 2025-2026!

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Special needs accommodation is available at all stages of the application process upon request.

We thank all applicants for their interest and will contact those candidates selected for interview.

Please Note: We kindly ask that staffing or recruitment agencies do not contact us regarding this opportunity. We are not accepting agency referrals at this time.

Compensation: CAD 85000 - CAD 1000000 - yearly

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More about this job

Responsibilities

The Manager, Client Excellence will lead the Client Excellence Program by connecting client feedback to measurable business outcomes. They will partner with cross-functional teams to improve client satisfaction, retention, and operational performance.

Requirements

Candidates must have 5+ years of experience in client excellence, account management, or related fields with a proven track record of leading programs. Strong analytical skills, proficiency in reporting tools like Power BI, and the ability to influence stakeholders are essential.

Skills

Client excellence
Customer experience
Account management
Relationship management
Data visualization
Power BI
Reporting
Analytical thinking
Stakeholder influence
Project management
Business acumen
NPS
Retention strategy
Operational performance
Leadership

Benefits

Award winning safety culture
Supportive team environment
Employee Referral Program
Great Place to Work certified

Visa sponsorship

Not detected in the job text

Keywords

Client Excellence
Customer Experience
Account Management
NPS
Power BI
Data Visualization
Retention
Business Analysis
Operations Support
Relationship Management
Reporting
Stakeholder Management
Project Management
Microsoft Applications
Microsoft Copilot
CRM
Business Development
Performance Improvement
RFP
Client Feedback

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