Find work in Canada.

329,369 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Save this search

Added 8 mins ago
Analytics Lead
Viral Nation
Toronto, ON
Full-time
Serve as a senior analytics partner to account, strategy, and executive stakeholders, translating business objectives into scalable, best-in-class measurement frameworks that power…
Added 8 mins ago
Account Manager - Branded Environments
Kubik
Mississauga, ON
Full-time
…stories to life. We create immersive branded environments - Executive Briefing Centres, corporate interiors, product showrooms, and experiential spaces - where brands don’t just speak, they…
Added 10 mins ago
SENIOR UX RESEARCHER & PRODUCT EXPERIENCE, AI-NATIVE INCUBATOR
BDC
Montreal, QC
Full-time
…Benefit Pension Plan, a $750 wellness and health care spending account, to name a…
Added 10 mins ago
PRODUCT MANAGER
BDC
Montreal, QC
Full-time
…Benefit Pension Plan, a $750 wellness and health care spending account, to name a…
Added 10 mins ago
Senior Representative - Outside Sales
Wesco
Richmond, BC
Full-time
…needs. Your primary focus will be face-to-face selling and account management activities to meet sales revenue goals by assessing customer needs and suggesting appropriate products,…
Added 10 mins ago
Director, Customer Success
Mastercard
Vancouver, BC
Full-time
Act as an executive sponsor for strategic accounts.
Added 10 mins ago
Enterprise Sales Manager / Gestionnaire de vente entreprise
Hewlett Packard Enterprise
Mississauga, ON · Montreal, QC · Ottawa, ON
Full-time
…will also act as a key advisor to senior management on the development of overall policies and long-term goals of the organization. If you have a track record of technology sales success,…
Added 25 mins ago
Customer Success Manager (Transformation Advisor) | Gestionnaire de la réussite client (conseiller en transformation), Independent Software Vendor (ISV)
Amazon
Toronto, ON · Montreal, QC
- Executive Briefing Sessions, and go-live milestones that accelerate each customer's cloud and AI journey
Added 25 mins ago
Client Excellence Specialist
Dexterra
Mississauga, ON
$85,000 to $100,000 CAD / year
Full-time
Develop executive reports, Power BI dashboards, client insight summaries, business review materials, and leadership presentations.
Added 39 mins ago
Manager, Safety
Bethany Care Society
Calgary, AB
Full-time
This position reports to the Executive Director, Employee Experience, and is accountable for recommending and developing Bethany’s strategy with respect to employee and volunteer Safety,…
Added 39 mins ago
Senior Analyst Sales Development
WestJet
Calgary, AB
Full-time
Partner closely with Sales Directors, Account Managers, and cross-functional stakeholders to understand business requirements and develop automated reporting, dashboards, and data…
Added 39 mins ago
Senior Analyst – Operations and Assurance
Brookfield
Toronto, ON
Full-time
…Online, and Abnormal Security; investigate phishing, spoofing, executive impersonation, malicious links, business email compromise, and account…
Added 39 mins ago
Senior Manager, Technology - Banking Cloud Solutions Leader
BDO Canada
Toronto, ON
Full-time
…programs. The ideal candidate can move comfortably between executive strategy, technical architecture, and commercial opportunity development across cloud, data, AI, security, and…
Added 40 mins ago
Client Director, Strategic Accounts
Odaia Intelligence Inc.
Remote, Canada
Full-time · Remote
Ensure strong pipeline health through proactive opportunity development and account engagement
Added 55 mins ago
Supply Chain Coordinator
MDS Aero Support Corporation
Ottawa, ON
Full-time
…one-of-a-kind test facilities to leading cutting-edge research and development, MDS continues to drive…
Added 1 hour ago
Business Development Representative (Ottawa)
Closer Conveyancing
Ottawa, ON
Full-time
We are seeking a proactive, organized, and results-oriented Business Development Representative to join our Sales team.
Added 1 hour ago
Sales Executive - Quebec, Canada
Waste Management, Inc. (WM)
Quebec, QC
Full-time
Added 1 hour ago
Senior Enterprise Account Executive
Harness
Toronto, ON
Collaborating with other teams, including sales engineering and sales development
Added 1 hour ago
Partnerships Coordinator
Greater Vancouver Board of Trade
Vancouver, BC
Full-time
…facilitating networking opportunities and providing professional development through unique programs. In addition, we operate one of the largest events platforms in the country, providing a…
Added 1 hour ago
Senior Analyst, Revenue Strategy, Analytics & Operations
OpenTable
Canada
…work cross-functionally with multiple departments including executive leadership, sales, marketing, operations, finance, product, and data analytics to support the design, implementation…
Added 1 hour ago
Senior Analyst Sales Development
WestJet Group
Calgary, AB
Partner closely with Sales Directors, Account Managers, and cross-functional stakeholders to understand business requirements and develop automated reporting, dashboards, and data…
Added 1 hour ago
Senior Account Executive, Commercial Insurance
Talent Acquisition Team at Westland Insurance. Text reply only.
Sudbury, ON · Sault Ste. Marie, ON
We’re searching for a Senior Account Executive, Commercial Insurance. Are you searching for new possibilities?
Added 1 hour ago
Account Executive, Commercial Insurance
Talent Acquisition Team at Westland Insurance. Text reply only.
Sudbury, ON · Sault Ste. Marie, ON
We’re searching for an Account Executive, Commercial Insurance. Are you searching for new possibilities?
Added 1 hour ago
Internal Cybersecurity Lead
Cybera
Calgary, AB
Full-time
Develop, present, and maintain risk dashboards, metrics, heatmaps, and executive posture reporting to support informed decision-making.
Added 1 hour ago
Account Executive
Strategic Coach
Toronto, ON
Full-time
We’re seeking an outstanding Account Executive with a proven sales track record to initiate, qualify, and close new business for Strategic Coach.

Dexterra

Client Excellence Specialist

5925 Airport Road, Mississauga, ON, L4V 1A3, Canada

Pay: $85,000 to $100,000 CAD / year
Job type: Full-time
Experience: 5+ years of relevant experience in client excellence, customer experience, account management, operations support, business analysis, customer success, or retention support.
Posting language: English
Posted: Sep 21, 2026

Apply About employer

Applications open in a new tab.

Original job description

Company Description

WHO ARE WE?

Dexterra Group (TSX: DXT) is a leading provider of support services and infrastructure support solutions across Canada and the United States. Through our diverse businesses, we deliver facilities management, food services, remote workforce accommodations, forestry services, and other operational solutions that help organizations operate safely, efficiently, and sustainably.

For more than 80 years, Dexterra has supported clients across a wide range of industries and environments, from commercial and institutional facilities to remote worksites and natural resource operations. We are committed to delivering exceptional service while creating meaningful opportunities for our people, clients, and communities.

Work That Matters, People Who Care.

Job Description

Take ownership of client experience programs and turn feedback into practical actions that strengthen satisfaction, retention, and business performance.

WHAT'S THE ROLE

As Manager, Client Excellence, you will lead and continuously improve the Client Excellence Program, connecting client feedback and relationship insights to measurable business outcomes. You will partner with leaders and cross-functional teams to strengthen client satisfaction, retention, renewal readiness, and operational performance.

WHAT YOU'LL DO

Lead Client Excellence priorities, processes, tools, reporting standards, client feedback protocols, and business unit support.
Oversee client interviews, surveys, NPS follow-up, dashboards, action tracking, and consistent documentation of client insights.
Identify satisfaction drivers, relationship risks, service concerns, recurring themes, and opportunities for continuous improvement.
Support client discussions, business reviews, RFP presentations, performance improvement plans, and follow-up activities.
Provide renewal, rebid, and retention intelligence based on client feedback, relationship history, risks, strengths, and service trends.
Develop executive reports, Power BI dashboards, client insight summaries, business review materials, and leadership presentations.
Partner with operations, business development, senior leaders, and support functions to translate feedback into practical action.
Lead Client Excellence Specialists through workload planning, coaching, performance expectations, reporting standards, and program delivery.

Qualifications

WHO WE'RE LOOKING FOR

5+ years of relevant experience in client excellence, customer experience, account management, operations support, business analysis, customer success, or retention support.
Experience leading client feedback programs, NPS processes, satisfaction initiatives, relationship management activities, or retention-focused programs.
Demonstrated experience leading programs, projects, teams, or functional areas with accountability for results and continuous improvement.
Strong business acumen, analytical thinking, stakeholder influence, presentation, communication, and project management skills.
Experience preparing dashboards, reports, presentations, executive summaries, and actionable business insights for senior leaders.
Advanced knowledge of Microsoft applications and working knowledge of Power BI or similar reporting and data visualization tools.
A valid driver’s licence and flexibility to travel as required.

ALSO NICE TO HAVE

Post-secondary education in Business, Communications, Hospitality, Customer Experience, Operations, Marketing, or a related field.
Experience with Microsoft Copilot, survey platforms, CRM systems, dashboards, reporting tools, and client feedback systems.

Additional Information

WHAT’S IN IT FOR YOU?

Be part of an industry that's more important than ever!
Award winning safety culture.
Supportive team environment with room to grow together.
Onsite Hybrid work model.
Employee Referral Program.
We are growing!
Certified as a Great Place to Work 2025-2026!

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Special needs accommodation is available at all stages of the application process upon request.

We thank all applicants for their interest and will contact those candidates selected for interview.

Please Note: We kindly ask that staffing or recruitment agencies do not contact us regarding this opportunity. We are not accepting agency referrals at this time.

Compensation: CAD 85000 - CAD 100000 - yearly

Apply About employer

More about this job

Responsibilities

The Manager, Client Excellence will lead the client experience program by connecting feedback to measurable business outcomes and operational improvements. They will oversee client interviews, reporting, and cross-functional collaboration to drive satisfaction, retention, and renewal readiness.

Requirements

Candidates must have 5+ years of experience in client excellence, account management, or related fields with a proven track record of leading programs and teams. Strong analytical skills, proficiency in reporting tools like Power BI, and the ability to influence stakeholders are essential for this role.

Skills

Client excellence
Customer experience
Account management
Operations support
Business analysis
Customer success
Retention support
NPS processes
Relationship management
Analytical thinking
Stakeholder influence
Project management
Data visualization
Power BI
Reporting
Leadership

Benefits

Award winning safety culture
Supportive team environment
Employee referral program
Great place to work certified

Visa sponsorship

Not detected in the job text

Keywords

Client Excellence
Customer Experience
Account Management
NPS
Retention
Business Analysis
Power BI
Dashboards
Reporting
Stakeholder Management
Operations Support
Project Management
Data Visualization
CRM
Microsoft Copilot
Business Development
Performance Improvement
Client Feedback
Relationship Management
Strategic Planning

Report this job