Find work in Canada.

331,075 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Save this search

Added 9 mins ago
Consultant
Royal Victoria Regional Health Centre
Barrie, ON
Full-time
Reporting to the Financial Planning and Analysis (FP&A) Manager, the FP&A Consultant provides financial analysis & planning support to various hospital programs. The position integrates and…
Added 9 mins ago
Project Manager, Sales Enablement & Executive Customer Engagement
Husky Technologies
Bolton, ON
Full-time
The Project Manager, Sales Enablement and Executive Customer Communications will own and lead the development of executive-facing sales enablement content and systems that support…
Added 9 mins ago
Risk Manager
Robert Half
Calgary, AB
Full-time
Our client is seeking an experienced Risk Manager to join its organization and play a key role in strengthening its overall risk management capabilities. Reporting to the Chief Risk…
Added 9 mins ago
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
Full-time
We are looking for a high-impact Finance Manager FP&A to act as a true business partner to our Product Line leadership team.
Added 9 mins ago
Product Owner, retail + ecommerce
Creative Circle
Toronto, ON
$70 to $80 CAD / hour
Contract
Our consulting agency client is seeking an experienced Product Manager to support a leading eCommerce organization. This role is ideal for a product professional who thrives in Agile…
Added 9 mins ago
Manager, Account Sales & Planning
Samsung Electronics
Mississauga, ON
Full-time
Responsible and accountable for assigned business sales segments with select Carrier Channel including Carrier account and Distribution business
Added 9 mins ago
Senior Account Manager - Health and Safety
Lifemark Health Group
Toronto, ON
$80,000 to $120,000 CAD / year
Full-time
Lifemark is seeking an experienced, commercially minded Senior Account Manager to accelerate the growth of our Occupational Health business across Ontario. Reporting to the VP, Sales…
Added 9 mins ago
Manager, Capital Projects
Royal Victoria Regional Health Centre
Barrie, ON
Full-time
Present project updates, business cases, risks, and recommendations to senior leadership and governance committees
Added 9 mins ago
Senior Account Manager - Health and Safety
Lifemark Health Group
Brampton, ON
$80,000 to $120,000 CAD / year
Full-time
Lifemark is seeking an experienced, commercially minded Senior Account Manager to accelerate the growth of our Occupational Health business across Ontario. Reporting to the VP, Sales…
Added 10 mins ago
Senior Manager, Financial Reporting
Global Relay
Vancouver, BC
Full-time
The Senior Manager, Financial Reporting is a critical leadership role within Finance and Accounting, responsible for ensuring the integrity, accuracy, and timeliness of financial reporting…
Added 10 mins ago
Senior Manager, Safety & Quality Intelligence-EN
CAE
Montreal, QC
Full-time
Working across Operations and the Civil and Defense & Security business units, the successful candidate will lead the consolidation and standardization of Safety and Quality analytics,…
Added 11 mins ago
Senior Collections Analyst
Tarion
Remote, Canada
$67,520 to $101,300 CAD / year
Full-time · Remote
Prepare and recommend files for legal action to Manager for approval if negotiations fail or settlement agreement is repudiated.
Added 11 mins ago
Superintendent, Contracts
B2GOLD
Edmonton, AB
B2Gold is a responsible international senior gold producer headquartered in Vancouver, Canada. Founded in 2007, today, B2Gold has operating gold mines in Canada, Mali, Namibia and the…
Added 11 mins ago
Senior Project Manager
Blackline Safety
Remote, Canada
Full-time · Remote
Blackline Safety is seeking an experienced Senior Project Manager to join our Business Information Technology (BIT) team. This role is responsible for leading a diverse portfolio of…
Added 11 mins ago
Branch Manager/Directeur de succursale
AirReps
Longueuil, QC
Full-time
The Branch Manager oversees the branch’s operations and staff with accountability for sales (<$5 million), customer service, profitability, productivity and loss prevention. Leads branch…
Added 11 mins ago
RQ10953 - Software Developer - CRM - Senior
Maarut
Toronto, ON
Contract
provide valuable insights into business performance and trends.
Added 11 mins ago
Senior CAD Administrator
Seaspan
North Vancouver, BC
Full-time
…tools, integrations, and workflows to meet current and future business…
Added 11 mins ago
Superviseur de production – Atelier MED (Développement expérimental) / Production Supervisor – MED Shop (Experimental Development)
RTX
Longueuil, QC
Full-time
En tant que Superviseur de production - Atelier MED, vous vous rapporterez directement au Gestionnaire Sénior du secteur MED et Services d’outillage qui fait parti du Centre de Fabrication…
Added 37 mins ago
Senior Manager Finance Delivery
TD
Toronto, ON
Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 37 mins ago
Data Scientist II (Credit Risk and Product)
TD
Toronto, ON
Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 37 mins ago
Senior Manager, Talent Acquisition Performance & Business Management
TD
Toronto, ON
Full-time
The Senior Manager, TA Performance & Business Management is accountable for answering a critical question: Are we running the Talent Acquisition function efficiently and effectively? This…
Added 37 mins ago
Business Development Manager
Plastic Bank
Canada
Full-time
You will own new business development for our commercial solutions across enterprise and small-to-medium businesses. This role is built for sales professionals who are comfortable opening…
Added 37 mins ago
Directeur de projet Sr
Astek
Montreal, QC · Greater Montreal Metropolitan Area
Contract
Offre d'emploi : Gestionnaire de projets technologiques senior
Added 37 mins ago
IT Senior Project Manager (SAP/Business Transformation specialization)
Saputo Inc.
Montreal, QC · Saint-Laurent, QC
Full-time
Saputo is looking for an IT Senior Project Manager (SAP / Business Transformation specialization) to join our IT PMO team. This is an exciting opportunity to be part of a dynamic global…
Added 37 mins ago
Equity Research Associate, Paper & Forest Products
TD Securities
Toronto, ON
Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…

Dexterra

Client Excellence Specialist

5925 Airport Road, Mississauga, ON, L4V 1A3, Canada

Pay: $85,000 to $100,000 CAD / year
Job type: Full-time
Experience: 5+ years of relevant experience in client excellence, customer experience, account management, operations support, business analysis, customer success, or retention support.
Posting language: English
Posted: Sep 21, 2026

Apply About employer

Applications open in a new tab.

Original job description

Company Description

WHO ARE WE?

Dexterra Group (TSX: DXT) is a leading provider of support services and infrastructure support solutions across Canada and the United States. Through our diverse businesses, we deliver facilities management, food services, remote workforce accommodations, forestry services, and other operational solutions that help organizations operate safely, efficiently, and sustainably.

For more than 80 years, Dexterra has supported clients across a wide range of industries and environments, from commercial and institutional facilities to remote worksites and natural resource operations. We are committed to delivering exceptional service while creating meaningful opportunities for our people, clients, and communities.

Work That Matters, People Who Care.

Job Description

Take ownership of client experience programs and turn feedback into practical actions that strengthen satisfaction, retention, and business performance.

WHAT'S THE ROLE

As Manager, Client Excellence, you will lead and continuously improve the Client Excellence Program, connecting client feedback and relationship insights to measurable business outcomes. You will partner with leaders and cross-functional teams to strengthen client satisfaction, retention, renewal readiness, and operational performance.

WHAT YOU'LL DO

Lead Client Excellence priorities, processes, tools, reporting standards, client feedback protocols, and business unit support.
Oversee client interviews, surveys, NPS follow-up, dashboards, action tracking, and consistent documentation of client insights.
Identify satisfaction drivers, relationship risks, service concerns, recurring themes, and opportunities for continuous improvement.
Support client discussions, business reviews, RFP presentations, performance improvement plans, and follow-up activities.
Provide renewal, rebid, and retention intelligence based on client feedback, relationship history, risks, strengths, and service trends.
Develop executive reports, Power BI dashboards, client insight summaries, business review materials, and leadership presentations.
Partner with operations, business development, senior leaders, and support functions to translate feedback into practical action.
Lead Client Excellence Specialists through workload planning, coaching, performance expectations, reporting standards, and program delivery.

Qualifications

WHO WE'RE LOOKING FOR

5+ years of relevant experience in client excellence, customer experience, account management, operations support, business analysis, customer success, or retention support.
Experience leading client feedback programs, NPS processes, satisfaction initiatives, relationship management activities, or retention-focused programs.
Demonstrated experience leading programs, projects, teams, or functional areas with accountability for results and continuous improvement.
Strong business acumen, analytical thinking, stakeholder influence, presentation, communication, and project management skills.
Experience preparing dashboards, reports, presentations, executive summaries, and actionable business insights for senior leaders.
Advanced knowledge of Microsoft applications and working knowledge of Power BI or similar reporting and data visualization tools.
A valid driver’s licence and flexibility to travel as required.

ALSO NICE TO HAVE

Post-secondary education in Business, Communications, Hospitality, Customer Experience, Operations, Marketing, or a related field.
Experience with Microsoft Copilot, survey platforms, CRM systems, dashboards, reporting tools, and client feedback systems.

Additional Information

WHAT’S IN IT FOR YOU?

Be part of an industry that's more important than ever!
Award winning safety culture.
Supportive team environment with room to grow together.
Onsite Hybrid work model.
Employee Referral Program.
We are growing!
Certified as a Great Place to Work 2025-2026!

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Special needs accommodation is available at all stages of the application process upon request.

We thank all applicants for their interest and will contact those candidates selected for interview.

Please Note: We kindly ask that staffing or recruitment agencies do not contact us regarding this opportunity. We are not accepting agency referrals at this time.

Compensation: CAD 85000 - CAD 100000 - yearly

Apply About employer

More about this job

Responsibilities

The Manager, Client Excellence will lead the client experience program by connecting feedback to measurable business outcomes and operational improvements. They will oversee client interviews, reporting, and cross-functional collaboration to drive satisfaction, retention, and renewal readiness.

Requirements

Candidates must have 5+ years of experience in client excellence, account management, or related fields with a proven track record of leading programs and teams. Strong analytical skills, proficiency in reporting tools like Power BI, and the ability to influence stakeholders are essential for this role.

Skills

Client excellence
Customer experience
Account management
Operations support
Business analysis
Customer success
Retention support
NPS processes
Relationship management
Analytical thinking
Stakeholder influence
Project management
Data visualization
Power BI
Reporting
Leadership

Benefits

Award winning safety culture
Supportive team environment
Employee referral program
Great place to work certified

Visa sponsorship

Not detected in the job text

Keywords

Client Excellence
Customer Experience
Account Management
NPS
Retention
Business Analysis
Power BI
Dashboards
Reporting
Stakeholder Management
Operations Support
Project Management
Data Visualization
CRM
Microsoft Copilot
Business Development
Performance Improvement
Client Feedback
Relationship Management
Strategic Planning

Report this job