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Added 11 mins ago
CADX Section Administrator
City of Edmonton
AB
As the operational backbone of the CADX Unit, the Section Administrator works alongside the Director and leadership team to keep leadership priorities, cross-team scheduling, and time…
Added 26 mins ago
Client Excellence Specialist
Dexterra
Mississauga, ON
$85,000 to $100,000 CAD / year
Full-time
As Manager, Client Excellence, you will lead and continuously improve the Client Excellence Program, connecting client feedback and relationship insights to measurable business outcomes.…
Added 42 mins ago
Receiving Inspector
Westerkirk
Calgary, AB
Strong attention to detail and safety regulations within the business unit.
Added 57 mins ago
Used Car Manager
401 Auto
London, ON
Full-time
We're looking for an experienced and driven Used Car Manager to lead our pre-owned vehicle department. This is a hands-on leadership role responsible for maximizing inventory turn,…
Added 1 hour ago
Manager, I.S. (NCF)
Nissan Motor Corporation
Mississauga, ON
Full-time
The Technical Manager is responsible for leading the implementation of technology solutions that support Nissan’s business objectives. This role oversees project execution, vendor…
Added 1 hour ago
Courier Utility - Richmond
Purolator
Richmond, BC
When inspections fail, the Courier advises the unit manager
Added 1 hour ago
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Reporting into the Solutions and Customer Success Business Unit, you will work with Solutions, Deployment, Product Launch, Hardware, Platform/ML Ops, RME, and Supply Chain.
Added 1 hour ago
Courier Utility - Richmond
Purolator Inc.
Richmond, BC
Internship
When inspections fail, the Courier advises the unit manager
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District Manager (East Canada)
POP MART
ON · Ontario, Canada
Full-time
Monitor and improve key business metrics including sales, conversion, average transaction value, units per transaction, labor productivity, shrink, inventory accuracy, and customer…
Added 1 hour ago
Analyst, Revenue Optimization
Avenir Energy
Toronto, ON
Full-time
…Energy’s profitability across Canada. Reporting to the Senior Manager, Revenue Optimization, you’ll combine financial analysis, market intelligence, data, and commercial judgment to help…
Added 2 hours ago
CLINIC SUPERVISOR
City of Toronto
Toronto, ON
Reporting to the Public Health Clinic Manager, the Public Health Clinic Supervisor will be responsible for managing the delivery and operations of clinical programs and services offered by…
Added 2 hours ago
Retail Shift Leader
Canna Cabana
Calgary, AB · Marlborough, Calgary, AB
Full-time
Provide assistance to store management in supervising and facilitating the daily operations of the store
Added 2 hours ago
Finance Manager
HEALWELL AI (TSX: AIDX)
Toronto, ON
$110,000 to $120,000 CAD / year
Full-time
…function. Reporting to the Corporate Controller, the Finance Manager will lead initiatives to optimize the Company's financial close, consolidation and reporting processes across a growing…
Added 2 hours ago
Treasury Manager
Artemis
Toronto, ON · Etobicoke, ON
$120,000 to $140,000 CAD / year
Full-time
The Opportunity: This team is seeking a Senior Treasury Analyst or Treasury Manager who brings a true builder mindset. This is not a maintenance or stabilization role, this individual will…
Added 2 hours ago
Senior Product Manager
Ratehub
Remote, Canada
Full-time · Remote
Ratehub is looking for a Senior Product Manager to join our growing Product team. Reporting directly to the Chief Product and Technology Officer, you will own the end-to-end product…
Added 3 hours ago
(CAN) Customer Service Manager
Walmart Canada
ON · Kenora, ON
$15 CAD / hour
Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 3 hours ago
Health Resource Representative (Hybrid) - Casual Roster
Calgary Board of Education
Calgary, AB
Other
Provides administrative support to the Health Advisors, Counsellors and/or the Manager, EHRC
Added 3 hours ago
Client Excellence Specialist
Dexterra
Mississauga, ON
$85,000 to $1,000,000 CAD / year
Full-time
As Manager, Client Excellence, you will lead and continuously improve the Client Excellence Program, connecting client feedback and relationship insights to measurable business outcomes.…
Added 3 hours ago
Retail Shift Leader
Canna Cabana
Whitecourt, AB
Part-time
Provide assistance to store management in supervising and facilitating the daily operations of the store
Added 3 hours ago
Retail Shift Leader
Canna Cabana
Grande Prairie, AB · Prairie Mall, Grande Prairie, AB
Part-time
Provide assistance to store management in supervising and facilitating the daily operations of the store
Added 3 hours ago
Retail Shift Leader
Canna Cabana
Regina, SK · Glencairn, Regina, SK
Part-time
Address: Glencairn (Eastgate) - 3710 E Eastgate Drive, Unit HDR 10 Glencairn, Regina, Saskatchewan S4Z1A5 Canada
Added 3 hours ago
Manager, Privately Held Business Group
Doane Grant Thornton LLP
Mississauga, ON
Full-time
As a Manager, Privately Held Business Group your responsibilities will include:
Added 3 hours ago
FP&A Manager
HEALWELL AI (TSX: AIDX)
Toronto, ON
Full-time
Collaborate with the accounting team and business unit operations personnel during month-end close, summarizing performance and providing insights for future forecasts.
Added 3 hours ago
Delivery Team Manager
MAP
Toronto, ON
…is reshaping how companies drive growth, we lead clients in business transformation and marketing modernization, connecting strategy directly to execution. Our 12,000 experts in engineering…
Added 4 hours ago
Retail Shift Leader
Canna Cabana
Saskatoon, SK · Circle Drive, Saskatoon, SK
Part-time
Address: Saskatoon - Unit 2 415 Circle Drive East Circle Drive, Saskatoon, Saskatchewan S7K 4B4 Canada

Dexterra

Client Excellence Specialist

5925 Airport Road, Mississauga, ON, L4V 1A3, Canada

Pay: $85,000 to $100,000 CAD / year
Job type: Full-time
Experience: 5+ years of relevant experience in client excellence, customer experience, account management, operations support, business analysis, customer success, or retention support.
Posting language: English
Posted: Sep 21, 2026

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Original job description

Company Description

WHO ARE WE?

Dexterra Group (TSX: DXT) is a leading provider of support services and infrastructure support solutions across Canada and the United States. Through our diverse businesses, we deliver facilities management, food services, remote workforce accommodations, forestry services, and other operational solutions that help organizations operate safely, efficiently, and sustainably.

For more than 80 years, Dexterra has supported clients across a wide range of industries and environments, from commercial and institutional facilities to remote worksites and natural resource operations. We are committed to delivering exceptional service while creating meaningful opportunities for our people, clients, and communities.

Work That Matters, People Who Care.

Job Description

Take ownership of client experience programs and turn feedback into practical actions that strengthen satisfaction, retention, and business performance.

WHAT'S THE ROLE

As Manager, Client Excellence, you will lead and continuously improve the Client Excellence Program, connecting client feedback and relationship insights to measurable business outcomes. You will partner with leaders and cross-functional teams to strengthen client satisfaction, retention, renewal readiness, and operational performance.

WHAT YOU'LL DO

Lead Client Excellence priorities, processes, tools, reporting standards, client feedback protocols, and business unit support.
Oversee client interviews, surveys, NPS follow-up, dashboards, action tracking, and consistent documentation of client insights.
Identify satisfaction drivers, relationship risks, service concerns, recurring themes, and opportunities for continuous improvement.
Support client discussions, business reviews, RFP presentations, performance improvement plans, and follow-up activities.
Provide renewal, rebid, and retention intelligence based on client feedback, relationship history, risks, strengths, and service trends.
Develop executive reports, Power BI dashboards, client insight summaries, business review materials, and leadership presentations.
Partner with operations, business development, senior leaders, and support functions to translate feedback into practical action.
Lead Client Excellence Specialists through workload planning, coaching, performance expectations, reporting standards, and program delivery.

Qualifications

WHO WE'RE LOOKING FOR

5+ years of relevant experience in client excellence, customer experience, account management, operations support, business analysis, customer success, or retention support.
Experience leading client feedback programs, NPS processes, satisfaction initiatives, relationship management activities, or retention-focused programs.
Demonstrated experience leading programs, projects, teams, or functional areas with accountability for results and continuous improvement.
Strong business acumen, analytical thinking, stakeholder influence, presentation, communication, and project management skills.
Experience preparing dashboards, reports, presentations, executive summaries, and actionable business insights for senior leaders.
Advanced knowledge of Microsoft applications and working knowledge of Power BI or similar reporting and data visualization tools.
A valid driver’s licence and flexibility to travel as required.

ALSO NICE TO HAVE

Post-secondary education in Business, Communications, Hospitality, Customer Experience, Operations, Marketing, or a related field.
Experience with Microsoft Copilot, survey platforms, CRM systems, dashboards, reporting tools, and client feedback systems.

Additional Information

WHAT’S IN IT FOR YOU?

Be part of an industry that's more important than ever!
Award winning safety culture.
Supportive team environment with room to grow together.
Onsite Hybrid work model.
Employee Referral Program.
We are growing!
Certified as a Great Place to Work 2025-2026!

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Special needs accommodation is available at all stages of the application process upon request.

We thank all applicants for their interest and will contact those candidates selected for interview.

Please Note: We kindly ask that staffing or recruitment agencies do not contact us regarding this opportunity. We are not accepting agency referrals at this time.

Compensation: CAD 85000 - CAD 100000 - yearly

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More about this job

Responsibilities

The Manager, Client Excellence will lead the client experience program by connecting feedback to measurable business outcomes and operational improvements. They will oversee client interviews, reporting, and cross-functional collaboration to drive satisfaction, retention, and renewal readiness.

Requirements

Candidates must have 5+ years of experience in client excellence, account management, or related fields with a proven track record of leading programs and teams. Strong analytical skills, proficiency in reporting tools like Power BI, and the ability to influence stakeholders are essential for this role.

Skills

Client excellence
Customer experience
Account management
Operations support
Business analysis
Customer success
Retention support
NPS processes
Relationship management
Analytical thinking
Stakeholder influence
Project management
Data visualization
Power BI
Reporting
Leadership

Benefits

Award winning safety culture
Supportive team environment
Employee referral program
Great place to work certified

Visa sponsorship

Not detected in the job text

Keywords

Client Excellence
Customer Experience
Account Management
NPS
Retention
Business Analysis
Power BI
Dashboards
Reporting
Stakeholder Management
Operations Support
Project Management
Data Visualization
CRM
Microsoft Copilot
Business Development
Performance Improvement
Client Feedback
Relationship Management
Strategic Planning

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