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Added 10 mins ago
Registered Early Childhood Educator (RECE) - REGULAR - Floater
Ottawa-Carleton District School Board (OCDSB)
Ottawa, ON
Part-time
A minimum of one (1) year of child care experience is required.
Added 10 mins ago
Senior Manager, Strategic Development & Data Enablement
Compass Group Canada
Mississauga, ON
Full-time
Now, If You Were To Come On Board As Our Senior Manager, Strategic Development & Data Enablement, We Would Ask You To Do The Following For Us
Added 10 mins ago
Maintenance Coordinator
Shannex Incorporated
Bedford, NS
Part-time
This innovative facility integrates data and technology into patient assessment, care delivery, and communication, while providing specialized, person-centred support for individuals who no…
Added 10 mins ago
Camp Maintenance Coordinator
The Salvation Army in Canada
Saskatoon, SK
Part-time
May monitor improvement and capital projects as requested by the Facility Manager.
Added 10 mins ago
Registered Nurse - Emergency - Job Share (2026-198)
Collingwood General and Marine Hospital
Collingwood, ON
Part-time
…comprehensive triage, trauma, resuscitation, medical, and surgical care for more than 34,000 patients annually. At CGMH, every shift brings something new - from ski hill injuries in January…
Added 10 mins ago
DS-U26-52 Senior Developmental Service Worker-TAY
Springboard
Toronto, ON
Full-time
Ensure the appropriate personal and physical care, crisis response, counselling and emotional support are provided in an effective, trauma informed manner
Added 10 mins ago
Senior Business Systems Analyst
CGI
Toronto, ON
Full-time
You’ll be joining client's Capital Markets, AML group, reporting to the Senior Manager and working in a Scrum team using Agile methodology.
Added 10 mins ago
Project Coordinator
Raven Supply
Richmond, BC
Full-time
…mind, escalating larger commercial decisions to the project manager or sales team as…
Added 10 mins ago
Project Manager
Chisholm Industries Ltd.
Calgary, AB
Full-time
Chisholm Industries is seeking an experienced Project Manager to own the successful delivery of assigned mechanical construction projects from award through close-out.
Added 12 mins ago
PRODUCT MANAGER
BDC
Montreal, QC
Full-time
…a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a…
Added 12 mins ago
Primary Care Assistant - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Reporting to the Primary Care Manager, this role functions as a key member of the Primary Health Care Team and is responsible to manage client’s overall clinical visit. The incumbent…
Added 12 mins ago
Nurse 2 - Diagnostic Imaging Resource Team - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager Health Services, and while demonstrating a commitment to the Mission, Values and Management Philosophy of St. Boniface Hospital, the Clinical…
Added 12 mins ago
Nurse 2 - Diagnostic Imaging Resource Team - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager Health Services, and while demonstrating a commitment to the Mission, Values and Management Philosophy of St. Boniface Hospital, the Clinical…
Added 12 mins ago
Primary Care Assistant - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Reporting to the Primary Care Manager, this role functions as a key member of the Primary Health Care Team and is responsible to manage client’s overall clinical visit. The incumbent…
Added 12 mins ago
Clinical Team Coordinator - HOCS
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager of Health Services and as a member of a multidisciplinary team, the Clinical Team Coordinator provides support in facilitating quality client…
Added 12 mins ago
Maintenance Worker 1
Winnipeg Regional Health Authority
Winnipeg, MB
Working as part of the Maintenance team, this person will take direction from the Maintenance Lead or Support Services Manager. Will work on projects as assigned in either the PCH or the…
Added 12 mins ago
Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Saskatoon, SK
Full-time
Job Description: Under the direction of the manager of nursing, the RN will be responsible for the assessment, planning, implementation and evaluation of patient care in obstetrics and…
Added 12 mins ago
Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Saskatoon, SK
Full-time
Job Description: Under the direction of the Manager of Nursing, the RN will be responsible for the assessment, planning, implementation and evaluation of patient care on Medicine 6300 -…
Added 12 mins ago
Fleet Operations Management Trainee (FOMT)
Waste Management, Inc. (WM)
Brampton, ON
Full-time
…(12-month) course designed to develop individuals into fleet manager roles. Fleet Managers manage the full fleet of primary and secondary equipment and continually focus on achieving…
Added 12 mins ago
DS-U26-52 Senior Developmental Service Worker-TAY
Springboard
Toronto, ON
Full-time
Ensure the appropriate personal and physical care, crisis response, counselling and emotional support are provided in an effective, trauma informed manner.
Added 12 mins ago
CMHC, General Mental Health
SHIPSHEY
Mississauga, ON
$59,931.74 to $70,575.6 CAD / year
Full-time · Temporary
This is a contract position until April 14, 2027. Reporting to the Program Manager, the Community Mental Health Counsellor will be responsible for supporting and counselling clients…
Added 12 mins ago
Maintenance Technician
PeakMade Real Estate
Kingston, ON
Full-time
Perform other maintenance/repair work as directed by Property Manager and Maintenance Supervisor.
Added 12 mins ago
Manager HCM Applications Support
Chartwell
Mississauga, ON
Full-time
The Manager, HCM Operations Support will oversee ongoing support activities across Oracle HCM Cloud modules. The role is accountable for ensuring production support is delivered…
Added 12 mins ago
Project Manager I
Seaspan
North Vancouver, BC
Full-time
The Project Manager is responsible for managing defined scope within the Program in support of achieving the broader Program goals. This role develops project schedules, coordinates…
Added 12 mins ago
Gestionnaire de Clinique (Applications générales) / Practice Manager (General Applications)
Royal Vet
Montreal, QC
Royal Vet is a new breed of veterinary clinic on a mission to reinvent the pet care experience.

Dexterra

Client Excellence Specialist

5925 Airport Road, Mississauga, ON, L4V 1A3, Canada

Pay: $85,000 to $100,000 CAD / year
Job type: Full-time
Experience: 5+ years of relevant experience in client excellence, customer experience, account management, operations support, business analysis, customer success, or retention support.
Posting language: English
Posted: Sep 21, 2026

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Original job description

Company Description

WHO ARE WE?

Dexterra Group (TSX: DXT) is a leading provider of support services and infrastructure support solutions across Canada and the United States. Through our diverse businesses, we deliver facilities management, food services, remote workforce accommodations, forestry services, and other operational solutions that help organizations operate safely, efficiently, and sustainably.

For more than 80 years, Dexterra has supported clients across a wide range of industries and environments, from commercial and institutional facilities to remote worksites and natural resource operations. We are committed to delivering exceptional service while creating meaningful opportunities for our people, clients, and communities.

Work That Matters, People Who Care.

Job Description

Take ownership of client experience programs and turn feedback into practical actions that strengthen satisfaction, retention, and business performance.

WHAT'S THE ROLE

As Manager, Client Excellence, you will lead and continuously improve the Client Excellence Program, connecting client feedback and relationship insights to measurable business outcomes. You will partner with leaders and cross-functional teams to strengthen client satisfaction, retention, renewal readiness, and operational performance.

WHAT YOU'LL DO

Lead Client Excellence priorities, processes, tools, reporting standards, client feedback protocols, and business unit support.
Oversee client interviews, surveys, NPS follow-up, dashboards, action tracking, and consistent documentation of client insights.
Identify satisfaction drivers, relationship risks, service concerns, recurring themes, and opportunities for continuous improvement.
Support client discussions, business reviews, RFP presentations, performance improvement plans, and follow-up activities.
Provide renewal, rebid, and retention intelligence based on client feedback, relationship history, risks, strengths, and service trends.
Develop executive reports, Power BI dashboards, client insight summaries, business review materials, and leadership presentations.
Partner with operations, business development, senior leaders, and support functions to translate feedback into practical action.
Lead Client Excellence Specialists through workload planning, coaching, performance expectations, reporting standards, and program delivery.

Qualifications

WHO WE'RE LOOKING FOR

5+ years of relevant experience in client excellence, customer experience, account management, operations support, business analysis, customer success, or retention support.
Experience leading client feedback programs, NPS processes, satisfaction initiatives, relationship management activities, or retention-focused programs.
Demonstrated experience leading programs, projects, teams, or functional areas with accountability for results and continuous improvement.
Strong business acumen, analytical thinking, stakeholder influence, presentation, communication, and project management skills.
Experience preparing dashboards, reports, presentations, executive summaries, and actionable business insights for senior leaders.
Advanced knowledge of Microsoft applications and working knowledge of Power BI or similar reporting and data visualization tools.
A valid driver’s licence and flexibility to travel as required.

ALSO NICE TO HAVE

Post-secondary education in Business, Communications, Hospitality, Customer Experience, Operations, Marketing, or a related field.
Experience with Microsoft Copilot, survey platforms, CRM systems, dashboards, reporting tools, and client feedback systems.

Additional Information

WHAT’S IN IT FOR YOU?

Be part of an industry that's more important than ever!
Award winning safety culture.
Supportive team environment with room to grow together.
Onsite Hybrid work model.
Employee Referral Program.
We are growing!
Certified as a Great Place to Work 2025-2026!

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Special needs accommodation is available at all stages of the application process upon request.

We thank all applicants for their interest and will contact those candidates selected for interview.

Please Note: We kindly ask that staffing or recruitment agencies do not contact us regarding this opportunity. We are not accepting agency referrals at this time.

Compensation: CAD 85000 - CAD 100000 - yearly

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More about this job

Responsibilities

The Manager, Client Excellence will lead the client experience program by connecting feedback to measurable business outcomes and operational improvements. They will oversee client interviews, reporting, and cross-functional collaboration to drive satisfaction, retention, and renewal readiness.

Requirements

Candidates must have 5+ years of experience in client excellence, account management, or related fields with a proven track record of leading programs and teams. Strong analytical skills, proficiency in reporting tools like Power BI, and the ability to influence stakeholders are essential for this role.

Skills

Client excellence
Customer experience
Account management
Operations support
Business analysis
Customer success
Retention support
NPS processes
Relationship management
Analytical thinking
Stakeholder influence
Project management
Data visualization
Power BI
Reporting
Leadership

Benefits

Award winning safety culture
Supportive team environment
Employee referral program
Great place to work certified

Visa sponsorship

Not detected in the job text

Keywords

Client Excellence
Customer Experience
Account Management
NPS
Retention
Business Analysis
Power BI
Dashboards
Reporting
Stakeholder Management
Operations Support
Project Management
Data Visualization
CRM
Microsoft Copilot
Business Development
Performance Improvement
Client Feedback
Relationship Management
Strategic Planning

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