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Jobs in Canada

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Added 14 mins ago
Spécialiste des comptes clés - Myélome multiple / Key Account Specialist - Multiple Myeloma
Sanofi
Toronto, ON · Montreal, QC
Full-time
Utilisez des outils omnicanaux et numériques pour renforcer l’engagement client et susciter des conversations percutantes.
Added 58 mins ago
Payroll Specialist
Health Association Nova Scotia
Bedford, NS
Full-time
The Payroll Specialist is responsible for the accurate and timely processing of client payrolls within the Payroll Services department at Health Association Nova Scotia (HANS). This role…
Added 1 hour ago
Client Advisor
RBC
Mount Pearl, NL
Part-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 1 hour ago
Banking Advisor Intern
RBC
Hamilton, ON
Full-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 1 hour ago
Client Advisor
RBC
Saskatoon, SK
Part-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 1 hour ago
Client Advisor
RBC
Conception Bay South, NL
Part-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 1 hour ago
Client Advisor
RBC
Mission, BC
Full-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 1 hour ago
September 2027 - Actuarial Life (Non-CPA) - 4 month Co-op - Quebec
PwC
Montreal, QC · Quebec, QC
Full-time
…unfolds in real time. Whether you're working from a PwC office, a client site, or remotely, you’ll be part of a collaborative environment that encourages curiosity and continuous learning.…
Added 1 hour ago
SPECIALIST, PLANNING AND STRATEGY IMPLEMENTATION, ADVISORY SERVICES
BDC
Montreal, QC
Full-time
…a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a…
Added 1 hour ago
Information Security Compliance Specialist
Docebo
Remote, Canada
$98,300 to $131,000 CAD / year
Full-time · Remote
As our Information Security Compliance Specialist, you will be the front-line champion and strategist safeguarding Docebo's security posture and driving customer trust. You will bridge the…
Added 2 hours ago
Management Company - Accounts Payable Specialist | Halifax
Petra Funds Group
Halifax, NS
Petra Funds Group is seeking a detail-oriented and organized Accounts Payable Specialist to join our growing Finance team. The Accounts Payable Specialist will be responsible for managing…
Added 2 hours ago
HIS Specialist - Temporary Full-Time - Project REACH - 2026-17878 (2026-17878)
Sunnybrook
Toronto, ON
Full-time
Sunnybrook Health Sciences Centre is a nationally leading and internationally recognized academic health care centre based at several sites in the Greater Toronto Area (GTA). Our team…
Added 2 hours ago
Client Clinical Coordinator
Government of Nunavut
Cambridge Bay, NU
Full-time
Reporting to the Director, Kitikmeot Regional Health Centre, the Client Clinical Care Coordinator is responsible for the coordination of clinical care services for the clients in their…
Added 2 hours ago
Banking Advisor Intern
Royal Bank of Canada
Hamilton, ON
Full-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 2 hours ago
Respirologist- PRA-eligible
Shared Health-Soins Communs
Brandon, MB
Full-time
…multi-specialty facility with 300+ bed capacity and opened a new Critical Care Building in June…
Added 2 hours ago
Pharmacy Data Specialist
MediSystem Pharmacy
Mississauga, ON
Full-time
As a Pharmacy Data Specialist, you will use your Pharmacy Assistant expertise within the pharmacy industry to specialize in the inputting of prescriptions into MediSystem Pharmacy's…
Added 3 hours ago
Financial Solutions Specialist - Mission (Kelowna) Branch
Beem Credit Union
Kelowna, BC
Full-time
The Financial Solutions Specialist provides advanced, licensed investment advice and multi‑goal financial strategies aligned to members’ life events and evolving financial needs. Working in…
Added 3 hours ago
Business Analytics Specialist
Aviso
Vancouver, BC
$83,000 to $100,000 CAD / year
Full-time
We're looking to fill an opening for a Business Analytics Specialist to join our Data Science and AI Enablement team.
Added 3 hours ago
Bilingual (French/English) Customer Care Specialist
Beyond Bilingual Inc.
Toronto, ON
Full-time
We are seeking a high-performing, energetic Bilingual (French/English) Customer Care Specialist to join our growing team. In this role, you will be responsible for resolving customer…
Added 4 hours ago
Telecommunications Technician and PBX Superstar
Skyworks IT
Calgary, AB
Full-time
…communication, connectivity, and security systems that matter to real client environments, including healthcare, senior living, and long-term…
Added 4 hours ago
Cross Border Personal Tax Partner
Baker Tilly Canada
Vancouver, BC
Full-time
At Baker Tilly, we care about the impact you make. That’s why we’re invested in your growth from day one - because the steps you take today define your tomorrow.
Added 4 hours ago
Client Advisor
Royal Bank of Canada
Mount Pearl, NL
Part-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 5 hours ago
Acoustics Specialist – Project Manager
Cambium Inc.
Barrie, ON · Whitby, ON · Ottawa, ON · Kingston, ON · Peterborough, ON
Full-time
As an Acoustics Project Manager/Specialist, you will play a key role in both business development and project delivery. You will contribute to proposal preparation, client relationship…
Added 5 hours ago
Arborist Plant Health Care Specialist
Bartlett Tree Experts
Toronto, ON
Other
To ensure your success, we provide hand on training provided by Bartlett's dedicated team of arborists. As a Plant Health Care Specialist, you will play an important role in:
Added 6 hours ago
Business Analytics Specialist
Aviso
Toronto, ON
$83,000 to $100,000 CAD / year
Full-time
We're looking to fill an opening for a Business Analytics Specialist to join our Data Science and AI Enablement team.

Dexterra

Client Excellence Specialist

5925 Airport Road, Mississauga, ON, L4V 1A3, Canada

Pay: $85,000 to $100,000 CAD / year
Job type: Full-time
Experience: 5+ years of relevant experience in client excellence, customer experience, account management, operations support, business analysis, customer success, or retention support.
Posting language: English
Posted: Sep 21, 2026

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Original job description

Company Description

WHO ARE WE?

Dexterra Group (TSX: DXT) is a leading provider of support services and infrastructure support solutions across Canada and the United States. Through our diverse businesses, we deliver facilities management, food services, remote workforce accommodations, forestry services, and other operational solutions that help organizations operate safely, efficiently, and sustainably.

For more than 80 years, Dexterra has supported clients across a wide range of industries and environments, from commercial and institutional facilities to remote worksites and natural resource operations. We are committed to delivering exceptional service while creating meaningful opportunities for our people, clients, and communities.

Work That Matters, People Who Care.

Job Description

Take ownership of client experience programs and turn feedback into practical actions that strengthen satisfaction, retention, and business performance.

WHAT'S THE ROLE

As Manager, Client Excellence, you will lead and continuously improve the Client Excellence Program, connecting client feedback and relationship insights to measurable business outcomes. You will partner with leaders and cross-functional teams to strengthen client satisfaction, retention, renewal readiness, and operational performance.

WHAT YOU'LL DO

Lead Client Excellence priorities, processes, tools, reporting standards, client feedback protocols, and business unit support.
Oversee client interviews, surveys, NPS follow-up, dashboards, action tracking, and consistent documentation of client insights.
Identify satisfaction drivers, relationship risks, service concerns, recurring themes, and opportunities for continuous improvement.
Support client discussions, business reviews, RFP presentations, performance improvement plans, and follow-up activities.
Provide renewal, rebid, and retention intelligence based on client feedback, relationship history, risks, strengths, and service trends.
Develop executive reports, Power BI dashboards, client insight summaries, business review materials, and leadership presentations.
Partner with operations, business development, senior leaders, and support functions to translate feedback into practical action.
Lead Client Excellence Specialists through workload planning, coaching, performance expectations, reporting standards, and program delivery.

Qualifications

WHO WE'RE LOOKING FOR

5+ years of relevant experience in client excellence, customer experience, account management, operations support, business analysis, customer success, or retention support.
Experience leading client feedback programs, NPS processes, satisfaction initiatives, relationship management activities, or retention-focused programs.
Demonstrated experience leading programs, projects, teams, or functional areas with accountability for results and continuous improvement.
Strong business acumen, analytical thinking, stakeholder influence, presentation, communication, and project management skills.
Experience preparing dashboards, reports, presentations, executive summaries, and actionable business insights for senior leaders.
Advanced knowledge of Microsoft applications and working knowledge of Power BI or similar reporting and data visualization tools.
A valid driver’s licence and flexibility to travel as required.

ALSO NICE TO HAVE

Post-secondary education in Business, Communications, Hospitality, Customer Experience, Operations, Marketing, or a related field.
Experience with Microsoft Copilot, survey platforms, CRM systems, dashboards, reporting tools, and client feedback systems.

Additional Information

WHAT’S IN IT FOR YOU?

Be part of an industry that's more important than ever!
Award winning safety culture.
Supportive team environment with room to grow together.
Onsite Hybrid work model.
Employee Referral Program.
We are growing!
Certified as a Great Place to Work 2025-2026!

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Special needs accommodation is available at all stages of the application process upon request.

We thank all applicants for their interest and will contact those candidates selected for interview.

Please Note: We kindly ask that staffing or recruitment agencies do not contact us regarding this opportunity. We are not accepting agency referrals at this time.

Compensation: CAD 85000 - CAD 100000 - yearly

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More about this job

Responsibilities

The Manager, Client Excellence will lead the client experience program by connecting feedback to measurable business outcomes and operational improvements. They will oversee client interviews, reporting, and cross-functional collaboration to drive satisfaction, retention, and renewal readiness.

Requirements

Candidates must have 5+ years of experience in client excellence, account management, or related fields with a proven track record of leading programs and teams. Strong analytical skills, proficiency in reporting tools like Power BI, and the ability to influence stakeholders are essential for this role.

Skills

Client excellence
Customer experience
Account management
Operations support
Business analysis
Customer success
Retention support
NPS processes
Relationship management
Analytical thinking
Stakeholder influence
Project management
Data visualization
Power BI
Reporting
Leadership

Benefits

Award winning safety culture
Supportive team environment
Employee referral program
Great place to work certified

Visa sponsorship

Not detected in the job text

Keywords

Client Excellence
Customer Experience
Account Management
NPS
Retention
Business Analysis
Power BI
Dashboards
Reporting
Stakeholder Management
Operations Support
Project Management
Data Visualization
CRM
Microsoft Copilot
Business Development
Performance Improvement
Client Feedback
Relationship Management
Strategic Planning

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