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Added 5 mins ago
Digital Marketing Specialist
Imprint Plus
Vancouver, BC
Full-time
Certifications or experience with digital marketing tools such as Klavyio, CRM platforms, Data Studio, Google Analytics, Google Tag Manager, etc.
Added 5 mins ago
ESG-Intern
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…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 5 mins ago
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UST
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Analyze downstream impacts of migrated data, particularly for Tableau reporting and analytics
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Sr. Client Success Services Program Manager
Open Text Corporation
Waterloo, ON
…strong program management discipline, operational excellence, data-driven decision-making, and executive…
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Sr. Client Success Services Program Manager
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…strong program management discipline, operational excellence, data-driven decision-making, and executive…
Added 19 mins ago
Chief Regional Officer, Toronto and East
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Added 19 mins ago
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Added 19 mins ago
Sr. Client Success Services Program Manager
OpenText
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Full-time
…strong program management discipline, operational excellence, data-driven decision-making, and executive…
Added 34 mins ago
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Full-time
Use Salesforce, data, and analytics to plan, organize, and execute structured 60-day business cycles.
Added 34 mins ago
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Added 49 mins ago
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Added 50 mins ago
Director, Portfolio Operations & Performance
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Vancouver, BC
$165,000 to $180,000 CAD / year
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…organizational capability across the portfolio. The role will also lead operational readiness for new properties and strengthen the connection between development decisions and long-term…
Added 1 hour ago
Manager, Data & Evaluation
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Added 1 hour ago
Quality Improvement Lead, Permanent Full-Time
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Reporting to the Director of Quality, the Quality Improvement Lead provides organization-wide expertise in quality improvement, accreditation readiness, and the use of performance…
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Senior Full Stack Engineer
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$160,000 to $190,000 CAD / year
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As a Senior Full-stack Engineer, you’ll lead the delivery of high impact product and platform work across the stack. We’re looking for someone with strong ownership, sharp product instinct,…
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FP&A Lead
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À titre de Lead FP&A, vous serez propriétaire de la façon dont Botpress planifie, prévoit et rend compte de ses activités. Relevant du VP Finance et travaillant aux côtés de notre…
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Integrated Commercial Marketing Manager, Football Vertical (Toronto FC & Toronto Argonauts)
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You will collaborate across Marketing, Ticketing, Global Partnerships, Retail, Creative, Media, Digital, Data & Analytics, Game Operations, and other teams to turn business priorities into…
Added 1 hour ago
Integrated Commercial Marketing Manager, Football Vertical (Toronto FC & Toronto Argonauts)
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Added 1 hour ago
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…net working capital and analysis of debt and debt-like items. Data analytics tools will be utilized to drive efficiencies in data processing and analysis, and to present data…
Added 1 hour ago
Sr. Software Development Engineer / Principal, Software Development Engineer
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Lead the team technically by making critical design decisions that drive performance, reliability, and scalability across the platform.
Added 1 hour ago
Senior performance Marketing Manager
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Added 1 hour ago
Program Development Coordinator
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Dexterra

Client Excellence Specialist

5925 Airport Road, Mississauga, ON, L4V 1A3, Canada

Pay: $85,000 to $100,000 CAD / year
Job type: Full-time
Experience: 5+ years of relevant experience in client excellence, customer experience, account management, operations support, business analysis, customer success, or retention support.
Posting language: English
Posted: Sep 21, 2026

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Original job description

Company Description

WHO ARE WE?

Dexterra Group (TSX: DXT) is a leading provider of support services and infrastructure support solutions across Canada and the United States. Through our diverse businesses, we deliver facilities management, food services, remote workforce accommodations, forestry services, and other operational solutions that help organizations operate safely, efficiently, and sustainably.

For more than 80 years, Dexterra has supported clients across a wide range of industries and environments, from commercial and institutional facilities to remote worksites and natural resource operations. We are committed to delivering exceptional service while creating meaningful opportunities for our people, clients, and communities.

Work That Matters, People Who Care.

Job Description

Take ownership of client experience programs and turn feedback into practical actions that strengthen satisfaction, retention, and business performance.

WHAT'S THE ROLE

As Manager, Client Excellence, you will lead and continuously improve the Client Excellence Program, connecting client feedback and relationship insights to measurable business outcomes. You will partner with leaders and cross-functional teams to strengthen client satisfaction, retention, renewal readiness, and operational performance.

WHAT YOU'LL DO

Lead Client Excellence priorities, processes, tools, reporting standards, client feedback protocols, and business unit support.
Oversee client interviews, surveys, NPS follow-up, dashboards, action tracking, and consistent documentation of client insights.
Identify satisfaction drivers, relationship risks, service concerns, recurring themes, and opportunities for continuous improvement.
Support client discussions, business reviews, RFP presentations, performance improvement plans, and follow-up activities.
Provide renewal, rebid, and retention intelligence based on client feedback, relationship history, risks, strengths, and service trends.
Develop executive reports, Power BI dashboards, client insight summaries, business review materials, and leadership presentations.
Partner with operations, business development, senior leaders, and support functions to translate feedback into practical action.
Lead Client Excellence Specialists through workload planning, coaching, performance expectations, reporting standards, and program delivery.

Qualifications

WHO WE'RE LOOKING FOR

5+ years of relevant experience in client excellence, customer experience, account management, operations support, business analysis, customer success, or retention support.
Experience leading client feedback programs, NPS processes, satisfaction initiatives, relationship management activities, or retention-focused programs.
Demonstrated experience leading programs, projects, teams, or functional areas with accountability for results and continuous improvement.
Strong business acumen, analytical thinking, stakeholder influence, presentation, communication, and project management skills.
Experience preparing dashboards, reports, presentations, executive summaries, and actionable business insights for senior leaders.
Advanced knowledge of Microsoft applications and working knowledge of Power BI or similar reporting and data visualization tools.
A valid driver’s licence and flexibility to travel as required.

ALSO NICE TO HAVE

Post-secondary education in Business, Communications, Hospitality, Customer Experience, Operations, Marketing, or a related field.
Experience with Microsoft Copilot, survey platforms, CRM systems, dashboards, reporting tools, and client feedback systems.

Additional Information

WHAT’S IN IT FOR YOU?

Be part of an industry that's more important than ever!
Award winning safety culture.
Supportive team environment with room to grow together.
Onsite Hybrid work model.
Employee Referral Program.
We are growing!
Certified as a Great Place to Work 2025-2026!

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Special needs accommodation is available at all stages of the application process upon request.

We thank all applicants for their interest and will contact those candidates selected for interview.

Please Note: We kindly ask that staffing or recruitment agencies do not contact us regarding this opportunity. We are not accepting agency referrals at this time.

Compensation: CAD 85000 - CAD 100000 - yearly

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More about this job

Responsibilities

The Manager, Client Excellence will lead the client experience program by connecting feedback to measurable business outcomes and operational improvements. They will oversee client interviews, reporting, and cross-functional collaboration to drive satisfaction, retention, and renewal readiness.

Requirements

Candidates must have 5+ years of experience in client excellence, account management, or related fields with a proven track record of leading programs and teams. Strong analytical skills, proficiency in reporting tools like Power BI, and the ability to influence stakeholders are essential for this role.

Skills

Client excellence
Customer experience
Account management
Operations support
Business analysis
Customer success
Retention support
NPS processes
Relationship management
Analytical thinking
Stakeholder influence
Project management
Data visualization
Power BI
Reporting
Leadership

Benefits

Award winning safety culture
Supportive team environment
Employee referral program
Great place to work certified

Visa sponsorship

Not detected in the job text

Keywords

Client Excellence
Customer Experience
Account Management
NPS
Retention
Business Analysis
Power BI
Dashboards
Reporting
Stakeholder Management
Operations Support
Project Management
Data Visualization
CRM
Microsoft Copilot
Business Development
Performance Improvement
Client Feedback
Relationship Management
Strategic Planning

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