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Added 9 mins ago
Analyst, System and infrastructure operations, maintenance and development
Desjardins
Montreal, QC · Levis, QC · Complexe Desjardins Montréal
Full-time
As a systems and infrastructure operations, maintenance and development analyst, you support IT efficiency. You design, configure, administer, maintain and upgrade business solutions,…
Added 23 mins ago
Canada Initiative Leader
Edward Jones
Mississauga, ON
$99,900 to $170,000 CAD / year
Full-time
This role is critical to advancing strategic initiatives across Digital and Canada Operations. Success requires extensive orchestration and collaboration with senior business and Digital…
Added 23 mins ago
Development Security Specialist (Industrial Oil & Gas Applications)
Pengcorp Ltd.
Calgary, AB
Full-time
This role will serve as the bridge between Software Development, DevOps, Infrastructure, and Operational Technology (OT) teams, ensuring that security is embedded into products, platforms,…
Added 23 mins ago
Engineering Director, Nuclear
WSP in Canada
Whitby, ON
Full-time
Build the Future with Us – This is your chance to be part of a team that’s shaping Canada’s nuclear infrastructure. This pivotal role will spearhead the nuclear division, bringing a wealth…
Added 23 mins ago
Engineering Director, Nuclear
WSP in Canada
Mississauga, ON
Full-time
Build the Future with Us – This is your chance to be part of a team that’s shaping Canada’s nuclear infrastructure. This pivotal role will spearhead the nuclear division, bringing a wealth…
Added 23 mins ago
Engineering Director, Nuclear
WSP in Canada
Toronto, ON
Full-time
Build the Future with Us – This is your chance to be part of a team that’s shaping Canada’s nuclear infrastructure. This pivotal role will spearhead the nuclear division, bringing a wealth…
Added 23 mins ago
Global Director - Digital Platforms and Products
WSP in Canada
Montreal, QC
Full-time
Build, lead, and develop a high-performing global team spanning infrastructure, development, and platform operations.
Added 23 mins ago
Technical Consultant III (35732)
Myticas Consulting
Toronto, ON
Full-time
Technical Consultant III (Software Engineer, Senior/Lead)
Added 23 mins ago
Manager, Global Sanctions
Stripe
Toronto, ON
Full-time
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments,…
Added 23 mins ago
SOLUTION ARCHITECT TECHNICAL ARCHITECT (35734)
Myticas Consulting
Toronto, ON
Full-time
Lead solution workshops, discovery sessions, architecture discussions, design walkthroughs, integration sessions, and requirements validation.
Added 23 mins ago
Staff Platform Engineer - Materia AI
Thomson Reuters
Toronto, ON
Full-time
Production Engineering: Lead the design and implementation of scalable, resilient, secure, and cost-effective production infrastructure using Kubernetes, Vercel, AWS, GCP, and AI platforms.
Added 23 mins ago
Engineering Director, Nuclear
WSP in Canada
Vaughan, ON
Full-time
Build the Future with Us – This is your chance to be part of a team that’s shaping Canada’s nuclear infrastructure. This pivotal role will spearhead the nuclear division, bringing a wealth…
Added 23 mins ago
Engineering Director, Nuclear
WSP in Canada
Markham, ON
Full-time
Build the Future with Us – This is your chance to be part of a team that’s shaping Canada’s nuclear infrastructure. This pivotal role will spearhead the nuclear division, bringing a wealth…
Added 23 mins ago
Director of Information Technology
Kandor Management Corporation
Burnaby, BC
$110,000 to $150,000 CAD / year
Full-time
We are seeking an experienced and strategic Director of Information Technology to lead, shape, and evolve the technology function across all three Kandor companies. This is a senior…
Added 24 mins ago
Fleet Operations Management Trainee (FOMT)
Waste Management, Inc. (WM)
Brampton, ON
Full-time
Because they have the opportunity to lead large, impactful operations, develop exceptional teams and help people build rewarding careers.
Added 24 mins ago
Wellfield Manager
Denison Mines
SK · Athabasca Basin, Saskatchewan
The Wellfield Manager will lead the construction and operation of the ISR wellfield at Denison’s Phoenix Project. The role will oversee wellfield construction activities, contractors,…
Added 39 mins ago
Bilingual Onsite Deskside Analyst
Insight Enterprises, Inc.
Montreal, QC
Dépanner et trier les systèmes d’entreprise ou de postes de travail en collaboration avec les Opérations
Added 39 mins ago
PC Technician - Edmonton
Manitoulin Group of Companies
Acheson, AB
Full-time
Working with the Infrastructure group when required
Added 39 mins ago
Client Excellence Specialist
Dexterra
Mississauga, ON
$85,000 to $100,000 CAD / year
Full-time
Dexterra Group (TSX: DXT) is a leading provider of support services and infrastructure support solutions across Canada and the United States. Through our diverse businesses, we deliver…
Added 54 mins ago
Senior Engineer and Business Development Leader – Thermal Power Generation, Canadian Prairies region
BBA Consultants
Saskatoon, SK
Full-time
…cogeneration and energy transition initiatives. You’ll also lead pursuit and proposal efforts in close collaboration with BBA's thermal power engineering, operations and project delivery…
Added 54 mins ago
Auto Body Repair Planner (Vaughan)
Assured Automotive
Vaughan, ON
Full-time
At Assured Automotive, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass…
Added 54 mins ago
Procurement Analyst
Raise
Calgary, AB
Full-time
Reporting to the Team Lead, SCM Christina Lake & Christina Lake North Procurement, this role will be primarily involved with supporting procurement requirements within Maintenance,…
Added 54 mins ago
Senior Analyst – Operations and Assurance
Brookfield
Toronto, ON
Full-time
Technology Services (TS) is responsible for delivering all enterprise infrastructure, applications and related end user technology services across all Brookfield business groups.
Added 54 mins ago
Assistant Vice President, Information Security
First National Financial LP
Toronto, ON · East York, ON
Full-time
…resilience, and enables secure delivery across applications, infrastructure, cloud, identity, data, integrations, and…
Added 54 mins ago
Data Architect - Montreal
Slalom
Montreal, QC
Full-time
…companies, and 500+ public sector organizations to improve operations, drive growth, and create…

Dexterra

Client Excellence Specialist

5925 Airport Road, Mississauga, ON, L4V 1A3, Canada

Pay: $85,000 to $100,000 CAD / year
Job type: Full-time
Experience: 5+ years of relevant experience in client excellence, customer experience, account management, operations support, business analysis, customer success, or retention support.
Posting language: English
Posted: Sep 21, 2026

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Original job description

Company Description

WHO ARE WE?

Dexterra Group (TSX: DXT) is a leading provider of support services and infrastructure support solutions across Canada and the United States. Through our diverse businesses, we deliver facilities management, food services, remote workforce accommodations, forestry services, and other operational solutions that help organizations operate safely, efficiently, and sustainably.

For more than 80 years, Dexterra has supported clients across a wide range of industries and environments, from commercial and institutional facilities to remote worksites and natural resource operations. We are committed to delivering exceptional service while creating meaningful opportunities for our people, clients, and communities.

Work That Matters, People Who Care.

Job Description

Take ownership of client experience programs and turn feedback into practical actions that strengthen satisfaction, retention, and business performance.

WHAT'S THE ROLE

As Manager, Client Excellence, you will lead and continuously improve the Client Excellence Program, connecting client feedback and relationship insights to measurable business outcomes. You will partner with leaders and cross-functional teams to strengthen client satisfaction, retention, renewal readiness, and operational performance.

WHAT YOU'LL DO

Lead Client Excellence priorities, processes, tools, reporting standards, client feedback protocols, and business unit support.
Oversee client interviews, surveys, NPS follow-up, dashboards, action tracking, and consistent documentation of client insights.
Identify satisfaction drivers, relationship risks, service concerns, recurring themes, and opportunities for continuous improvement.
Support client discussions, business reviews, RFP presentations, performance improvement plans, and follow-up activities.
Provide renewal, rebid, and retention intelligence based on client feedback, relationship history, risks, strengths, and service trends.
Develop executive reports, Power BI dashboards, client insight summaries, business review materials, and leadership presentations.
Partner with operations, business development, senior leaders, and support functions to translate feedback into practical action.
Lead Client Excellence Specialists through workload planning, coaching, performance expectations, reporting standards, and program delivery.

Qualifications

WHO WE'RE LOOKING FOR

5+ years of relevant experience in client excellence, customer experience, account management, operations support, business analysis, customer success, or retention support.
Experience leading client feedback programs, NPS processes, satisfaction initiatives, relationship management activities, or retention-focused programs.
Demonstrated experience leading programs, projects, teams, or functional areas with accountability for results and continuous improvement.
Strong business acumen, analytical thinking, stakeholder influence, presentation, communication, and project management skills.
Experience preparing dashboards, reports, presentations, executive summaries, and actionable business insights for senior leaders.
Advanced knowledge of Microsoft applications and working knowledge of Power BI or similar reporting and data visualization tools.
A valid driver’s licence and flexibility to travel as required.

ALSO NICE TO HAVE

Post-secondary education in Business, Communications, Hospitality, Customer Experience, Operations, Marketing, or a related field.
Experience with Microsoft Copilot, survey platforms, CRM systems, dashboards, reporting tools, and client feedback systems.

Additional Information

WHAT’S IN IT FOR YOU?

Be part of an industry that's more important than ever!
Award winning safety culture.
Supportive team environment with room to grow together.
Onsite Hybrid work model.
Employee Referral Program.
We are growing!
Certified as a Great Place to Work 2025-2026!

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Special needs accommodation is available at all stages of the application process upon request.

We thank all applicants for their interest and will contact those candidates selected for interview.

Please Note: We kindly ask that staffing or recruitment agencies do not contact us regarding this opportunity. We are not accepting agency referrals at this time.

Compensation: CAD 85000 - CAD 100000 - yearly

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More about this job

Responsibilities

The Manager, Client Excellence will lead the client experience program by connecting feedback to measurable business outcomes and operational improvements. They will oversee client interviews, reporting, and cross-functional collaboration to drive satisfaction, retention, and renewal readiness.

Requirements

Candidates must have 5+ years of experience in client excellence, account management, or related fields with a proven track record of leading programs and teams. Strong analytical skills, proficiency in reporting tools like Power BI, and the ability to influence stakeholders are essential for this role.

Skills

Client excellence
Customer experience
Account management
Operations support
Business analysis
Customer success
Retention support
NPS processes
Relationship management
Analytical thinking
Stakeholder influence
Project management
Data visualization
Power BI
Reporting
Leadership

Benefits

Award winning safety culture
Supportive team environment
Employee referral program
Great place to work certified

Visa sponsorship

Not detected in the job text

Keywords

Client Excellence
Customer Experience
Account Management
NPS
Retention
Business Analysis
Power BI
Dashboards
Reporting
Stakeholder Management
Operations Support
Project Management
Data Visualization
CRM
Microsoft Copilot
Business Development
Performance Improvement
Client Feedback
Relationship Management
Strategic Planning

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