Find work in Canada.

329,786 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Save this search

Added 2 mins ago
Project Manager/Leader | PM, Budget, Risk, Stakeholder & Delivery Mgmt | Project Mgmt 35%, Integration 35%, Docs 20%, Public Sector 10%
CCI- Computer Consultants International, Inc.
Toronto, ON
Contract
Provides, project, program, and/or portfolio reporting to multi-stakeholders at senior executive levels.
Added 2 mins ago
Service Manager
Dilawri Group of Companies
Vancouver, BC
Full-time
Support vehicle delivery requirements in accordance with program standards.
Added 2 mins ago
Senior Data Product Engineer
Match Group
Vancouver, BC
$135,000 to $143,000 CAD / year
Full-time
…data engineer with the product-focused mindset of a product manager - ensuring data is effectively leveraged to build and improve data products for all brands and business units in Match…
Added 2 mins ago
Manager, Policy & Communications
College of Massage Therapists of Ontario
Toronto, ON
$115,000 to $125,000 CAD / year
Full-time
CMTO is seeking a Manager, Policy & Communication to lead the day-to-day delivery of the College’s policy and communications initiatives. Reporting to the Director, Strategy, this role…
Added 2 mins ago
People Insights Visier Platform Manager, Deloitte Global People
Deloitte
Toronto, ON
Full-time
The Visier Platform Manager is responsible, in partnership with technology and product management, for sustainment and evolution of the people analytics technology platform used by the team…
Added 2 mins ago
Shelter Services Supervisor
The Salvation Army in Canada
London, ON
Full-time
…and manage the performance of staff in consultation with the Program…
Added 2 mins ago
Design and Construction Project Manager
Ontario Ministry of Transportation/ Ministère des Transports de l’Ontario
ON · Ontario, Canada
$86,379 to $127,288 CAD / year
Full-time
Check out this opportunity to contribute to a high-profile infrastructure program while advancing your career through meaningful leadership, technical excellence, and project delivery…
Added 2 mins ago
Quality Manager H/F
VINCI Construction Grands Projets Hellas S.A.
Toronto, ON · Greater Toronto Area, Canada
Full-time
The Pickering Nuclear Generating Station Refurbishment Program Involves Designing And Building a New Deep-water Intake In Lake Ontario To Improve The Plant's Cooling System. This Will…
Added 2 mins ago
Sales Support Specialist
Texcan
AB · Edmonton, AB
Full-time
Be part of an ISO certified company with a strong a quality assurance program and new technologies which help you perform at your best.
Added 2 mins ago
Supervisor, Elevating Devices (13639)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
$115,570 to $144,526 CAD / year
Full-time
…involves project management activities, administrative duties, program development, ensuring subordinates are properly trained, along with other responsibilities as necessary. Supervises…
Added 2 mins ago
Senior Product Manager
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
Full-time
…From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every…
Added 2 mins ago
Public Works Operations Manager
Leadership Source Inc.
Dryden, ON
Full-time
The City of Dryden is looking for a Public Works Operations Manager who sees public works as more than maintaining infrastructure. It is about creating a safe, resilient, and well-run…
Added 3 mins ago
Clinical Services Manager
Our Place Peel
Mississauga, ON
$70,000 to $75,000 CAD / year
Full-time
…reports to identify growth opportunities. Collaborating with the Manager of Quality & Program Development, you will strengthen program evaluation and continuous improvement…
Added 17 mins ago
Senior Data Product Engineer
Match Group
Vancouver, BC
Full-time
…data engineer with the product-focused mindset of a product manager - ensuring data is effectively leveraged to build and improve data products for all brands and business units in Match…
Added 17 mins ago
Construction Assistant
Paradigm Building Solutions Ltd
Kamloops, BC · Vancouver, BC · Kelowna, BC
$34 to $37 CAD / hour
Full-time
Buildforth by Paradigm is hiring a Construction Site Coordinator to support our Construction Coordinator, Construction Manager, and site teams across active projects, project handover, and…
Added 17 mins ago
Industrial Maintenance Technician
BAUCO Access Panel Solutions Inc
Victoria, BC
$80,000 to $90,000 CAD / year
Full-time
…day-to-day operations. This role will report to our General Manager, and work day-to-day with our Manufacturing and General Services team. There will also be support from a host of…
Added 17 mins ago
Program Manager, YMCA Camp Elphinstone
YBC
Gibsons, BC
$60,000 to $63,000 CAD / year
Full-time
The Program manager is responsible for supporting with the leadership and delivering of high-quality outdoor education and summer programs at Camp Elphinstone. This role oversees…
Added 17 mins ago
Summer Camp Manager, YMCA Camp Elphinstone
YBC
Gibsons, BC
$60,000 to $63,000 CAD / year
Full-time
Position Title: Summer Camp Manager, YMCA BC Camp Elphinstone
Added 17 mins ago
Endpoint Engineer - Enterprise Endpoint Compute
CIBC
Toronto, ON
Full-time
…methodologies, and automation practices to improve service delivery and operational…
Added 17 mins ago
Senior Enterprise Project Manager (Data Unification/MDM)
Kensington
Toronto, ON
The Senior Enterprise Project Manager owns the business casing, planning, delivery, adoption, and governance of strategic projects that sit at the intersection of technology and business.…
Added 17 mins ago
Manager, Policy Adherence and Effectiveness (English/Spanish) International Banking - Toronto
Scotiabank
Toronto, ON
The Manager, PAE conducts reviews and analysis of credit files within assigned portfolios of both retail and small business lending products in International Banking. The reviews include…
Added 31 mins ago
Construction Assistant
Paradigm Building Solutions
Kamloops, BC
$34 to $37 CAD / hour
Full-time
Buildforth by Paradigm is hiring a Construction Site Coordinator to support our Construction Coordinator, Construction Manager, and site teams across active projects, project handover, and…
Added 31 mins ago
Maintenance Coordinator
Shannex Incorporated
Bedford, NS
Part-time
This innovative facility integrates data and technology into patient assessment, care delivery, and communication, while providing specialized, person-centred support for individuals who no…
Added 31 mins ago
Project/Program Portfolio Manager (Real Estate Projects) (T & I) (Telework/Hybrid)
Radio-Canada
Montreal, QC
Full-time
Reporting to the Value Management Delivery Office (VMDO), the Project/Program Portfolio Manager (Real Estate Projects) plays a pivotal matrix leadership role. Operating without direct…
Added 31 mins ago
DS-U26-52 Senior Developmental Service Worker-TAY
Springboard
Toronto, ON
Full-time
Provide direction to Junior Developmental Service Workers in the areas of program delivery in the areas of goal achievement and activities of daily living;

Dexterra

Client Excellence Specialist

5925 Airport Road, Mississauga, ON, L4V 1A3, Canada

Pay: $85,000 to $100,000 CAD / year
Job type: Full-time
Experience: 5+ years of relevant experience in client excellence, customer experience, account management, operations support, business analysis, customer success, or retention support.
Posting language: English
Posted: Sep 21, 2026

Apply About employer

Applications open in a new tab.

Original job description

Company Description

WHO ARE WE?

Dexterra Group (TSX: DXT) is a leading provider of support services and infrastructure support solutions across Canada and the United States. Through our diverse businesses, we deliver facilities management, food services, remote workforce accommodations, forestry services, and other operational solutions that help organizations operate safely, efficiently, and sustainably.

For more than 80 years, Dexterra has supported clients across a wide range of industries and environments, from commercial and institutional facilities to remote worksites and natural resource operations. We are committed to delivering exceptional service while creating meaningful opportunities for our people, clients, and communities.

Work That Matters, People Who Care.

Job Description

Take ownership of client experience programs and turn feedback into practical actions that strengthen satisfaction, retention, and business performance.

WHAT'S THE ROLE

As Manager, Client Excellence, you will lead and continuously improve the Client Excellence Program, connecting client feedback and relationship insights to measurable business outcomes. You will partner with leaders and cross-functional teams to strengthen client satisfaction, retention, renewal readiness, and operational performance.

WHAT YOU'LL DO

Lead Client Excellence priorities, processes, tools, reporting standards, client feedback protocols, and business unit support.
Oversee client interviews, surveys, NPS follow-up, dashboards, action tracking, and consistent documentation of client insights.
Identify satisfaction drivers, relationship risks, service concerns, recurring themes, and opportunities for continuous improvement.
Support client discussions, business reviews, RFP presentations, performance improvement plans, and follow-up activities.
Provide renewal, rebid, and retention intelligence based on client feedback, relationship history, risks, strengths, and service trends.
Develop executive reports, Power BI dashboards, client insight summaries, business review materials, and leadership presentations.
Partner with operations, business development, senior leaders, and support functions to translate feedback into practical action.
Lead Client Excellence Specialists through workload planning, coaching, performance expectations, reporting standards, and program delivery.

Qualifications

WHO WE'RE LOOKING FOR

5+ years of relevant experience in client excellence, customer experience, account management, operations support, business analysis, customer success, or retention support.
Experience leading client feedback programs, NPS processes, satisfaction initiatives, relationship management activities, or retention-focused programs.
Demonstrated experience leading programs, projects, teams, or functional areas with accountability for results and continuous improvement.
Strong business acumen, analytical thinking, stakeholder influence, presentation, communication, and project management skills.
Experience preparing dashboards, reports, presentations, executive summaries, and actionable business insights for senior leaders.
Advanced knowledge of Microsoft applications and working knowledge of Power BI or similar reporting and data visualization tools.
A valid driver’s licence and flexibility to travel as required.

ALSO NICE TO HAVE

Post-secondary education in Business, Communications, Hospitality, Customer Experience, Operations, Marketing, or a related field.
Experience with Microsoft Copilot, survey platforms, CRM systems, dashboards, reporting tools, and client feedback systems.

Additional Information

WHAT’S IN IT FOR YOU?

Be part of an industry that's more important than ever!
Award winning safety culture.
Supportive team environment with room to grow together.
Onsite Hybrid work model.
Employee Referral Program.
We are growing!
Certified as a Great Place to Work 2025-2026!

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Special needs accommodation is available at all stages of the application process upon request.

We thank all applicants for their interest and will contact those candidates selected for interview.

Please Note: We kindly ask that staffing or recruitment agencies do not contact us regarding this opportunity. We are not accepting agency referrals at this time.

Compensation: CAD 85000 - CAD 100000 - yearly

Apply About employer

More about this job

Responsibilities

The Manager, Client Excellence will lead the client experience program by connecting feedback to measurable business outcomes and operational improvements. They will oversee client interviews, reporting, and cross-functional collaboration to drive satisfaction, retention, and renewal readiness.

Requirements

Candidates must have 5+ years of experience in client excellence, account management, or related fields with a proven track record of leading programs and teams. Strong analytical skills, proficiency in reporting tools like Power BI, and the ability to influence stakeholders are essential for this role.

Skills

Client excellence
Customer experience
Account management
Operations support
Business analysis
Customer success
Retention support
NPS processes
Relationship management
Analytical thinking
Stakeholder influence
Project management
Data visualization
Power BI
Reporting
Leadership

Benefits

Award winning safety culture
Supportive team environment
Employee referral program
Great place to work certified

Visa sponsorship

Not detected in the job text

Keywords

Client Excellence
Customer Experience
Account Management
NPS
Retention
Business Analysis
Power BI
Dashboards
Reporting
Stakeholder Management
Operations Support
Project Management
Data Visualization
CRM
Microsoft Copilot
Business Development
Performance Improvement
Client Feedback
Relationship Management
Strategic Planning

Report this job