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Added 14 mins ago
Activity Instructor 2
Prairie Mountain Health
Brandon, MB
Full-time
The Activity Instructor II (AI2) works under the direction of the Manager/Supervisor, Mental Health Services to provide mobile community based services for persons with mental health…
Added 14 mins ago
Regional Aftersales Manager
GWM CAPE TOWN
Permanent North American Gaeltacht, ON
Full-time
Reports to: National Aftersales Commercial Manager
Added 14 mins ago
Manager, Payroll
Nutrien
Calgary, AB
Full-time
Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future, is the reason we come to work each…
Added 14 mins ago
Kettle Coordinator
The Salvation Army in Canada
High River, AB
Full-time
Post campaign prepare an overall report on the campaign to be submitted to the CFS Manager and retrieve and store all equipment/supplies from various kettle locations.
Added 14 mins ago
Maintenance and Operations Manager
Destination Cape Breton
Ingonish, NS
$115,000 CAD / year
Full-time
Employment - Maintenance and Operations Manager
Added 14 mins ago
Kitchen Helper
The Salvation Army in Canada
Victoria, BC
Full-time
Under the guidance of Food Services Manager, the kitchen helper assists in providing food services and clean up.
Added 14 mins ago
Production Supervisor
Sollio Agriculture
Truro, NS
Full-time
…and delivery of quality feed products. Reporting to the Mill Manager, this position provides hands-on leadership to production employees and drivers while promoting a culture of safety,…
Added 14 mins ago
Administrative Coordinator GTA Land Base
Ornge
Mississauga, ON
Full-time
…Critical Care Land Ambulance (CCLA) Bases. Reporting to the Manager, Base Operations, you’ll provide essential administrative and operational support to paramedic teams, helping them…
Added 14 mins ago
Residential Field Technician - Durham Region
Intek Communications Inc.
ON · Durham, ON
Full-time
…Installation Technician, under the direction of the Regional Manager. The Field Service and Installation Technician will primarily be responsible to inspect, test and repair cable signals…
Added 14 mins ago
Residential Field Technician - Simcoe Region
Intek Communications Inc.
ON · Simcoe, ON
Full-time
…Installation Technician, under the direction of the Regional Manager. The Field Service and Installation Technician will primarily be responsible to inspect, test and repair cable signals…
Added 14 mins ago
Dredging Processing Operator
GFL - Sewer Technologies Division
Saint John, NB
Full-time
Reporting to the Branch Manager, the Dredging Process Operator is responsible for processing residual materials using specialized equipment and technology while following GFL Environmental…
Added 14 mins ago
Cook
COGIR Real Estate
Kawartha Lakes, ON · Lindsay, ON
Part-time
Reporting to the Culinary Manager, the Cook is responsible for preparation and delivery of all foods for residents, guests and employees.
Added 14 mins ago
Part-Time Unregulated Care Provider (UCP) - Days & Nights
COGIR Real Estate
Kingston, ON
Part-time
Reporting to the Health and Wellness Manager, the Unregulated Care Provider (UCP) provides personal care and performs selected tasks, which are within their knowledge and skill, under the…
Added 14 mins ago
Snow Removal/Landscape Supervisor
Clintar Commercial Outdoor Services
Vaughan, ON
Part-time
We’re Clintar, one of Canada’s premier outdoor services organizations. We’re an established, reputable, one-stop shop for landscaping, snow removal and outdoor property services with a long…
Added 14 mins ago
Construction Inspector
S. Llewellyn & Associates Ltd.
Burlington, ON
Full-time
…standards. This role includes field and residential inspection services for projects involving earthworks, grading, underground servicing, roadworks, while coordinating closely with…
Added 14 mins ago
PARTS PROCUREMENT ADVISOR
Birchwood Automotive Group
Headingley, MB
Full-time
Reporting Relationship: This position reports directly to the Centralized Services Manager.
Added 14 mins ago
Global Account Manager
Cogent Communications
Montreal, QC
Full-time
…businesses with high speed Internet access, private network services, IPv4 address leasing, optical transport services and data center colocation services. Cogent's facilities-based,…
Added 15 mins ago
Administrator, Site
McKay Metis Group
Fort McMurray, AB
Temporary
Reporting to the Manager, Project Controls, the Site Administrator is responsible for a variety of site administration related duties.
Added 15 mins ago
Customer Experience Associate
TD
Duncan, BC
Part-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 15 mins ago
Customer Experience Associate
TD
Williams Lake, BC
Part-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 15 mins ago
Senior Account Manager - Health and Safety
Lifemark Health Group
Toronto, ON · Brampton, ON
$80,000 to $120,000 CAD / year
Full-time
As a recognized leader in rehabilitation and healthcare services across Canada, Lifemark has an established platform, reputation, and range of capabilities from which to grow. The Senior…
Added 15 mins ago
Physiotherapist
Lifemark Health Group
Oshawa, ON
$36.92 to $54.14 CAD / hour
Part-time
Support for specialized services including pelvic health and vestibular rehabilitation – areas known for high career satisfaction due to their profound patient impact.
Added 15 mins ago
Physiotherapist
Lifemark Health Group
Ottawa, ON
$36.92 to $54.14 CAD / hour
Part-time
Support for specialized services including pelvic health and vestibular rehabilitation – areas known for high career satisfaction due to their profound patient impact.
Added 15 mins ago
Gestionnaire principal(e) de propriété / Senior Property Manager
JLL
Montreal, QC · CAN-CLIENT Montreal-Place Montreal Trust
Full-time
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best,…
Added 15 mins ago
Construction Project Manager (New Grad 2027)
ARCO/Murray Canada
Toronto, ON
ARCO/Murray is looking for a highly motivated Project Manager, who is passionate about the construction process to join our team. At ARCO, every associate is empowered to drive their…

Dexterra

Client Excellence Specialist

5925 Airport Road, Mississauga, ON, L4V 1A3, Canada

Pay: $85,000 to $100,000 CAD / year
Job type: Full-time
Experience: 5+ years of relevant experience in client excellence, customer experience, account management, operations support, business analysis, customer success, or retention support.
Posting language: English
Posted: Sep 21, 2026

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Original job description

Company Description

WHO ARE WE?

Dexterra Group (TSX: DXT) is a leading provider of support services and infrastructure support solutions across Canada and the United States. Through our diverse businesses, we deliver facilities management, food services, remote workforce accommodations, forestry services, and other operational solutions that help organizations operate safely, efficiently, and sustainably.

For more than 80 years, Dexterra has supported clients across a wide range of industries and environments, from commercial and institutional facilities to remote worksites and natural resource operations. We are committed to delivering exceptional service while creating meaningful opportunities for our people, clients, and communities.

Work That Matters, People Who Care.

Job Description

Take ownership of client experience programs and turn feedback into practical actions that strengthen satisfaction, retention, and business performance.

WHAT'S THE ROLE

As Manager, Client Excellence, you will lead and continuously improve the Client Excellence Program, connecting client feedback and relationship insights to measurable business outcomes. You will partner with leaders and cross-functional teams to strengthen client satisfaction, retention, renewal readiness, and operational performance.

WHAT YOU'LL DO

Lead Client Excellence priorities, processes, tools, reporting standards, client feedback protocols, and business unit support.
Oversee client interviews, surveys, NPS follow-up, dashboards, action tracking, and consistent documentation of client insights.
Identify satisfaction drivers, relationship risks, service concerns, recurring themes, and opportunities for continuous improvement.
Support client discussions, business reviews, RFP presentations, performance improvement plans, and follow-up activities.
Provide renewal, rebid, and retention intelligence based on client feedback, relationship history, risks, strengths, and service trends.
Develop executive reports, Power BI dashboards, client insight summaries, business review materials, and leadership presentations.
Partner with operations, business development, senior leaders, and support functions to translate feedback into practical action.
Lead Client Excellence Specialists through workload planning, coaching, performance expectations, reporting standards, and program delivery.

Qualifications

WHO WE'RE LOOKING FOR

5+ years of relevant experience in client excellence, customer experience, account management, operations support, business analysis, customer success, or retention support.
Experience leading client feedback programs, NPS processes, satisfaction initiatives, relationship management activities, or retention-focused programs.
Demonstrated experience leading programs, projects, teams, or functional areas with accountability for results and continuous improvement.
Strong business acumen, analytical thinking, stakeholder influence, presentation, communication, and project management skills.
Experience preparing dashboards, reports, presentations, executive summaries, and actionable business insights for senior leaders.
Advanced knowledge of Microsoft applications and working knowledge of Power BI or similar reporting and data visualization tools.
A valid driver’s licence and flexibility to travel as required.

ALSO NICE TO HAVE

Post-secondary education in Business, Communications, Hospitality, Customer Experience, Operations, Marketing, or a related field.
Experience with Microsoft Copilot, survey platforms, CRM systems, dashboards, reporting tools, and client feedback systems.

Additional Information

WHAT’S IN IT FOR YOU?

Be part of an industry that's more important than ever!
Award winning safety culture.
Supportive team environment with room to grow together.
Onsite Hybrid work model.
Employee Referral Program.
We are growing!
Certified as a Great Place to Work 2025-2026!

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Special needs accommodation is available at all stages of the application process upon request.

We thank all applicants for their interest and will contact those candidates selected for interview.

Please Note: We kindly ask that staffing or recruitment agencies do not contact us regarding this opportunity. We are not accepting agency referrals at this time.

Compensation: CAD 85000 - CAD 100000 - yearly

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More about this job

Responsibilities

The Manager, Client Excellence will lead the client experience program by connecting feedback to measurable business outcomes and operational improvements. They will oversee client interviews, reporting, and cross-functional collaboration to drive satisfaction, retention, and renewal readiness.

Requirements

Candidates must have 5+ years of experience in client excellence, account management, or related fields with a proven track record of leading programs and teams. Strong analytical skills, proficiency in reporting tools like Power BI, and the ability to influence stakeholders are essential for this role.

Skills

Client excellence
Customer experience
Account management
Operations support
Business analysis
Customer success
Retention support
NPS processes
Relationship management
Analytical thinking
Stakeholder influence
Project management
Data visualization
Power BI
Reporting
Leadership

Benefits

Award winning safety culture
Supportive team environment
Employee referral program
Great place to work certified

Visa sponsorship

Not detected in the job text

Keywords

Client Excellence
Customer Experience
Account Management
NPS
Retention
Business Analysis
Power BI
Dashboards
Reporting
Stakeholder Management
Operations Support
Project Management
Data Visualization
CRM
Microsoft Copilot
Business Development
Performance Improvement
Client Feedback
Relationship Management
Strategic Planning

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