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Added 16 mins ago
Customer Success Program Manager
360insights
Whitby, ON
$70,000 to $80,000 CAD / year
As the primary client contact, you play a key role in ensuring program success and high client satisfaction. This role partners closely with clients and internal teams to manage operations,…
Added 30 mins ago
Geomodeller/Structural Geologist
GEI Consultants, Inc.
Coquitlam, BC
Full-time
With several offices across North America, we offer a range of engineering, science, and technical consulting services. Our range of expertise, project types, and culture make us the choice…
Added 30 mins ago
Directeur.trice, stratégie d’affaires / Director of Business Strategy
Habo
Montreal, QC
Full-time
participer activement au développement des affaires par des rencontres exploratoires, la gestion de propositions et l’ajustement des approches en fonction des besoins spécifiques du client;
Added 31 mins ago
Business Development Manager
Clean Harbors
QC · QC, Canada
Full-time
Clean Harbors is looking for a Project Services Business Development Manager. In this role you will be responsible for growing, expanding and maintaining a specific line of business. Serve…
Added 31 mins ago
Category Procurement Lead - Kiewit Supply Network
Kiewit
Edmonton, AB · Calgary, AB
…organization that sources and contracts the equipment, materials, and services Kiewit's construction and engineering business depends on. The Supply Chain Lead owns one or more spend…
Added 31 mins ago
Project Procurement Lead - Kiewit Supply Network
Kiewit
Edmonton, AB · Calgary, AB
Kiewit's Project Procurement Leads ensure the timely, cost‑effective, and compliant acquisition of materials, products, subcontractors, professional services, commodities, and small tools…
Added 31 mins ago
Director Transformation - Global Real Estate & Corporate Services (18-month Contract)
Scotiabank
Toronto, ON
Lead, coach and develop assigned team members and project resources, setting clear priorities and reinforcing accountability across geographically dispersed workstreams.
Added 31 mins ago
Regions Marketing Manager, Canada
Hatch
Mississauga, ON
This role suits a strategic and creative B2B marketer and strong project manager who can advise senior leaders, influence investment decisions, challenge priorities constructively, and lead…
Added 31 mins ago
Senior Manager - Risk Consulting - FSRM Fraud
EY
Toronto, ON
EY's Financial Services Risk Management (FSRM) practice helps financial institutions manage fraud risk, strengthen controls, improve customer protection, and comply with evolving regulatory…
Added 31 mins ago
BMS Controls Project Lead
Johnson Controls
Calgary, AB
Full-time
Manages costs, billings, and collections. Completes project billings in a timely and accurate format to the client. Maintains profitability goals and positive cash flow.
Added 44 mins ago
Marketing Director
RFL Wealth Management
ON · Ontario, Canada
Full-time
Connect marketing activity to qualified demand, meeting attendance, lead progression, client acquisition and revenue contribution.
Added 44 mins ago
Manager, Finance Services
University of Calgary
Calgary, AB
Full-time
The Manager provides leadership and guidance to a team of Senior Financial Analysts, Financial Analysts and Project Accountants. This position works closely with these individuals to…
Added 44 mins ago
Operations Manager
Airswift
ON · Ontario, Canada
Full-time
Our client is a growing specialist service provider supporting the Canadian wind energy sector. They are seeking an experienced Wind Operations Manager to lead field operations, support…
Added 44 mins ago
Sap Financial Accounting Senior Consultant
PwC Canada
Canada
Part-time
Project Description: PwC Canada requires a Senior Finance Consultant, to act as a part of PwC's internal SAP Practice leading as subject matter expert and providing ongoing advisor and…
Added 44 mins ago
Delivery Lead (ID#5535)
New Value Solutions
Canada
Contract
New Value Solutions (NVS), a national IT consulting firm, is seeking an experienced Delivery Lead / Data & Analytics Project Manager to support a major Canadian airline on a Finance…
Added 44 mins ago
Principal Consultant - SAP EWM Consultant
Infosys
Mississauga, ON
$102,474 to $147,835 CAD / year
Full-time
…least one where performed as Solution Architect preferably at client location. Experience in multiple, full lifecycle SAP EWM project…
Added 44 mins ago
Cybersecurity Program Manager
Insight Global
Toronto, ON
$90 to $105 CAD / hour
Contract
Our client is looking for a Cyber Program Manager to lead a large-scale cybersecurity initiative supporting the integration of an acquired organizations technology. This is a true program…
Added 45 mins ago
Project Manager
Akkodis
Regina, SK
Contract
The PDO is seeking one or more Project Managers to lead and deliver strategic IT initiatives across multiple Government of Saskatchewan ministries. Projects may include:
Added 46 mins ago
Highway & Bridge Project Manager
AECOM
Calgary, AB
$112,000 to $150,000 CAD / year
Full-time
Lead project planning, scope definition, scheduling, budgeting, and risk management activities
Added 1 hour ago
Project Director, Hydro & Dams
WSP in Canada
Terrace, BC
Full-time
Lead the growth of one of Canada’s most critical infrastructure sectors. As Project Director – Hydropower and Dams (Western Canada), you will play a pivotal role in shaping strategy,…
Added 1 hour ago
Senior Digital Architect
StafinGo
AB · Edmonton, AB
$85 to $105 CAD / hour
Contract
…operational initiatives, and strategic technology priorities. Services and project deliverables should evolve as the work progresses in response to emerging business needs, operational…
Added 1 hour ago
Coordinator, International Projects
Federation of Canadian Municipalities
Ottawa, ON · Greater Ottawa Metropolitan Area
Full-time
Ability to lead highly collaborative, dynamic teams in an outcomes-focused, real-time, client service environment.
Added 1 hour ago
Sr Project Manager
Petroplan
Vancouver, BC · Greater Vancouver Metropolitan Area
Contract
Implements comprehensive health, safety and environmental programs that meet with the requirements and expectations of Client and Client. Takes the lead role in ensuring that all entities…
Added 1 hour ago
Vice President (Manager), M&A Corporate Finance 2
Deloitte
Vancouver, BC
Full-time
…as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all…
Added 1 hour ago
Inside Sales Representative, Dynamic (Montreal, QC)
Scotia Global Asset Management
Montreal, QC
Full-time
…management firms. We offer a comprehensive range of products and services, spanning every major sector, geographic region and investment discipline. Our financial solutions include open and…

Dexterra

Client Excellence Specialist

5925 Airport Road, Mississauga, ON, L4V 1A3, Canada

Pay: $85,000 to $100,000 CAD / year
Job type: Full-time
Experience: 5+ years of relevant experience in client excellence, customer experience, account management, operations support, business analysis, customer success, or retention support.
Posting language: English
Posted: Sep 21, 2026

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Original job description

Company Description

WHO ARE WE?

Dexterra Group (TSX: DXT) is a leading provider of support services and infrastructure support solutions across Canada and the United States. Through our diverse businesses, we deliver facilities management, food services, remote workforce accommodations, forestry services, and other operational solutions that help organizations operate safely, efficiently, and sustainably.

For more than 80 years, Dexterra has supported clients across a wide range of industries and environments, from commercial and institutional facilities to remote worksites and natural resource operations. We are committed to delivering exceptional service while creating meaningful opportunities for our people, clients, and communities.

Work That Matters, People Who Care.

Job Description

Take ownership of client experience programs and turn feedback into practical actions that strengthen satisfaction, retention, and business performance.

WHAT'S THE ROLE

As Manager, Client Excellence, you will lead and continuously improve the Client Excellence Program, connecting client feedback and relationship insights to measurable business outcomes. You will partner with leaders and cross-functional teams to strengthen client satisfaction, retention, renewal readiness, and operational performance.

WHAT YOU'LL DO

Lead Client Excellence priorities, processes, tools, reporting standards, client feedback protocols, and business unit support.
Oversee client interviews, surveys, NPS follow-up, dashboards, action tracking, and consistent documentation of client insights.
Identify satisfaction drivers, relationship risks, service concerns, recurring themes, and opportunities for continuous improvement.
Support client discussions, business reviews, RFP presentations, performance improvement plans, and follow-up activities.
Provide renewal, rebid, and retention intelligence based on client feedback, relationship history, risks, strengths, and service trends.
Develop executive reports, Power BI dashboards, client insight summaries, business review materials, and leadership presentations.
Partner with operations, business development, senior leaders, and support functions to translate feedback into practical action.
Lead Client Excellence Specialists through workload planning, coaching, performance expectations, reporting standards, and program delivery.

Qualifications

WHO WE'RE LOOKING FOR

5+ years of relevant experience in client excellence, customer experience, account management, operations support, business analysis, customer success, or retention support.
Experience leading client feedback programs, NPS processes, satisfaction initiatives, relationship management activities, or retention-focused programs.
Demonstrated experience leading programs, projects, teams, or functional areas with accountability for results and continuous improvement.
Strong business acumen, analytical thinking, stakeholder influence, presentation, communication, and project management skills.
Experience preparing dashboards, reports, presentations, executive summaries, and actionable business insights for senior leaders.
Advanced knowledge of Microsoft applications and working knowledge of Power BI or similar reporting and data visualization tools.
A valid driver’s licence and flexibility to travel as required.

ALSO NICE TO HAVE

Post-secondary education in Business, Communications, Hospitality, Customer Experience, Operations, Marketing, or a related field.
Experience with Microsoft Copilot, survey platforms, CRM systems, dashboards, reporting tools, and client feedback systems.

Additional Information

WHAT’S IN IT FOR YOU?

Be part of an industry that's more important than ever!
Award winning safety culture.
Supportive team environment with room to grow together.
Onsite Hybrid work model.
Employee Referral Program.
We are growing!
Certified as a Great Place to Work 2025-2026!

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Special needs accommodation is available at all stages of the application process upon request.

We thank all applicants for their interest and will contact those candidates selected for interview.

Please Note: We kindly ask that staffing or recruitment agencies do not contact us regarding this opportunity. We are not accepting agency referrals at this time.

Compensation: CAD 85000 - CAD 100000 - yearly

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More about this job

Responsibilities

The Manager, Client Excellence will lead the client experience program by connecting feedback to measurable business outcomes and operational improvements. They will oversee client interviews, reporting, and cross-functional collaboration to drive satisfaction, retention, and renewal readiness.

Requirements

Candidates must have 5+ years of experience in client excellence, account management, or related fields with a proven track record of leading programs and teams. Strong analytical skills, proficiency in reporting tools like Power BI, and the ability to influence stakeholders are essential for this role.

Skills

Client excellence
Customer experience
Account management
Operations support
Business analysis
Customer success
Retention support
NPS processes
Relationship management
Analytical thinking
Stakeholder influence
Project management
Data visualization
Power BI
Reporting
Leadership

Benefits

Award winning safety culture
Supportive team environment
Employee referral program
Great place to work certified

Visa sponsorship

Not detected in the job text

Keywords

Client Excellence
Customer Experience
Account Management
NPS
Retention
Business Analysis
Power BI
Dashboards
Reporting
Stakeholder Management
Operations Support
Project Management
Data Visualization
CRM
Microsoft Copilot
Business Development
Performance Improvement
Client Feedback
Relationship Management
Strategic Planning

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