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Added 6 mins ago
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Lead VFX Arist | Chef.fe d’équipe VFX
NBCUniversal
Montreal, QC
- Full-time
As a Lead VFX Artist, you will manage and mentor a team of skilled VFX artists, supporting their development and championing a collaborative, inclusive environment. You will work with other…
Added 6 mins ago
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Principal VFX Artist | Artiste Principal.e VFX
NBCUniversal
Montreal, QC
- Full-time
Reporting to the Lead VFX Artist, you will collaborate closely with Art Direction, Technical Art, Engineering, and other disciplines to solve complex artistic and technical challenges. At…
Added 6 mins ago
A
Head of Platform & Infrastructure Engineering
Ashby
Remote, Canada
- $475,000 to $550,000 CAD / year
- Full-time
- Remote
You played an important role leading a company through a high-growth period (either as an IC Lead or Engineering Leader). You had to make high-quality decisions under pressure. That often…
Added 6 mins ago
CH
Supervisor - Care Access Team - Ottawa
CBI Home Health
Ottawa, ON
- Full-time
At least 1–2 years of supervisory or team lead experience, with a proven ability to coach, mentor, and develop high-performing teams.
Added 6 mins ago
BC
Systems Administrator
Business Cloud Inc
Toronto, ON
- Full-time
…through routine review, and you close them through direct work, automation, or coordination with other teams. Support handles frontline user issues; you own system-level problems and…
Added 6 mins ago
T
Senior Business Systems Analyst, AI-Enabled Enterprise Solutions
TD
Toronto, ON
- Full-time
…Business Systems Analyst with expertise in Generative AI process automation products to help shape AI-enabled solutions enabling complex enterprise…
Added 21 mins ago
IF
Director-Domestic Operations & Dealer Relations
International Financial Data Services (IFDS)
Toronto, ON
- Full-time
…environment, improve service delivery, and leverage technology and automation to enhance operational…
Added 21 mins ago
LH
Corporate Controller
Landmark Homes
AB · Edmonton, AB
- Full-time
Lead practical integration of finance teams, workflows and shared support services across the Group, balancing common standards with business-specific needs.
Added 21 mins ago
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Senior TruckMate Support Specialist
Remco
Mississauga, ON
- $75,000 to $90,000 CAD / year
- Full-time
Partner with Operations, Dispatch, Billing and Finance to map workflows and identify automation and efficiency opportunities.
Added 21 mins ago
ES
Online Software Engineer - EA SPORTS™ NHL
EA SPORTS
Vancouver, BC
- Full-time
Work with a team of other engineers in a collaborative environment and report to a team lead.
Added 21 mins ago
NR
AI Forward Deployed Engineer
Norton Rose Fulbright
Montreal, QC
- Full-time
Lead discovery workshops and solution design sessions, translating business requirements into actionable technical designs.
Added 35 mins ago
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Senior Platform Engineer
Foresight
Montreal, QC
- $180,000 to $240,000 CAD / year
- Full-time
…involves an owner, a general contractor, dozens of trades, long-lead equipment suppliers, lenders and commissioning teams. Each works from its own schedule and its own spreadsheets. When a…
Added 36 mins ago
JE
Launch Manager
Johnson Electric
Ancaster, ON · Canada - PM Ancaster (General)
- Full-time
As our next Launch Manager, you’ll lead the planning, development, and execution of new product launches from concept through production start-up. Your expertise in automotive project…
Added 50 mins ago
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Existing Building Performance Lead
BPA
Toronto, ON · Greater Toronto Area, Canada
- Full-time
BPA is seeking an experienced Existing Building Performance Lead to deliver projects that improve the energy efficiency, carbon performance and operation of existing buildings. Based in…
Added 51 mins ago
Manager, Software Development - Scheduling Team
AlayaCare
Montreal, QC
Lead by example in engineering standards, technical decisions, operational best practices, and quality ownership. Collaborate with product, design, and other engineering leaders to deliver…
Added 51 mins ago
FW
Senior Platform Engineer
Foresight Works Ltd
Remote, Canada
- $180,000 to $240,000 CAD / year
- Full-time
- Remote
…involves an owner, a general contractor, dozens of trades, long-lead equipment suppliers, lenders and commissioning teams. Each works from its own schedule and its own spreadsheets. When a…
Added 1 hour ago
MC
Corporate Communications Specialist
Meridian Credit Union
Toronto, ON · Etobicoke, ON
- $59,800 to $85,000 CAD / year
- Full-time
Lead communications measurement and intelligence, using channel, search, content-health and employee behaviour data to assess reach, findability, understanding, adoption and action;…
Added 1 hour ago
N
Team Coordinator (aka Chief Acrobat) - Onsite Montreal
Nascent
Montreal, QC
- Full-time
Serve as the primary point of contact and enabler for your team lead, anticipating needs, clearing blockers, and ensuring nothing falls through the cracks.
Added 1 hour ago
D
Product Solutions Consultant
Docebo
Remote, Canada
- $95,500 to $127,300 CAD / year
- Full-time
- Remote
Lead the Charge: Serve as the go-to platform authority and trusted expert, stepping into high-stakes customer scenarios to run deep discovery, architect creative answers, and build live…
Added 1 hour ago
D
IT Service Manager
Dexterra
Mississauga, ON
- $105,000 to $125,000 CAD / year
- Full-time
You’ll lead our Service Desk and work closely with internal teams and our outsourced service provider to strengthen accountability, improve service levels and make support easier and more…
Added 1 hour ago
Software Development Engineer III, Intelligent Cloud Hosting (ICON)
Amazon
Vancouver, BC
…generation managed hosting platform technologies. You will lead the design, implementation, and successful delivery of large-scale services that apply generative AI to automate…
Added 1 hour ago
VG
Director, Manufacturing Engineering & Facilities
Veralto Global
London, ON
- $155,000 to $180,000 CAD / year
- Full-time
Lead line development, layouts, cell design, line balancing and capacity planning to improve safety, quality, delivery and cost.
Added 1 hour ago
S
Lead, Vendor Governance (Canada , Americas)
Shopify
Canada
- Full-time
This is an individual contributor role. You'll lead through expertise, influence and ownership of outcomes, not through direct reports.
Added 1 hour ago
E
Technical Service Representative
Epiroc
Rouyn-Noranda, QC
- Full-time
…service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Stockholm, Sweden and we have around…
Added 1 hour ago
GR
Hydronics Lead
Goldbeck Recruiting
Brampton, ON
- Full-time
…commercial refrigeration DX piping, energy management, and building automation and controls. The company also specializes in condominium VRF and multi-split eco solutions, serving…

Dexterra

IT Service Manager

5925 Airport Road, Mississauga, ON, L4V 1A3, Canada

$105,000 to $125,000 CAD / year · Full-time

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Job details

Pay: $105,000 to $125,000 CAD / year
Job type: Full-time
Experience: 5+ years of progressive experience in IT support, Service Desk operations or IT service delivery.
Posting language: English
Posted: Nov 6, 2026

Original job description

Company Description

WHO ARE WE?

Dexterra Group (TSX: DXT) is a leading provider of support services and infrastructure support solutions across Canada and the United States. Through our diverse businesses, we deliver facilities management, food services, remote workforce accommodations, forestry services, and other operational solutions that help organizations operate safely, efficiently, and sustainably.

For more than 80 years, Dexterra has supported clients across a wide range of industries and environments, from commercial and institutional facilities to remote worksites and natural resource operations. We are committed to delivering exceptional service while creating meaningful opportunities for our people, clients, and communities.

Work That Matters, People Who Care.

Job Description

WHAT'S THE ROLE

Great IT service is about more than resolving tickets. It is about ownership, responsiveness and earning the trust of the people you support.

We’re looking for an IT Service Manager who can take ownership of our service delivery function and raise the bar for the end-user experience. Someone with a great attitude, strong professional presence and a genuine service mindset who is ready to challenge what is not working and make it better.

You’ll lead our Service Desk and work closely with internal teams and our outsourced service provider to strengthen accountability, improve service levels and make support easier and more effective for the people who rely on it.

WHAT YOU'LL DO

Lead the Service Desk and create a culture of ownership, responsiveness and follow-through.
Coach internal support staff and manage our outsourced Service Desk provider.
Take ownership of escalations, recurring issues and service challenges.
Improve support processes, service levels and the end-user experience.
Use service trends, metrics and feedback to identify problems and drive improvements.
Reduce recurring issues through better processes, automation, self-service and knowledge sharing.
Build strong relationships across Operations, functional teams and IT.
Support technology changes, new locations, acquisitions, onboarding and other business initiatives.
Manage key service vendors and hold them accountable for performance.

Qualifications

WHO WE'RE LOOKING FOR

You’re someone who takes ownership, builds strong relationships and credibility across the business, and gets things done. You understand IT service delivery, but you also know that excellent service comes down to people, communication and follow-through.

You bring:

5+ years of progressive experience in IT support, Service Desk operations or IT service delivery.
3+ years leading people, a support function or service delivery.
Strong experience with IT service management, incident management, escalations and continuous improvement.
Hands-on experience with Microsoft 365, Entra ID, Intune, ServiceNow or comparable enterprise technologies.
Experience managing outsourced service providers and vendor performance.
Strong communication and relationship-building skills, with the professional presence and credibility to influence stakeholders at all levels.
A demonstrated ability to improve processes, service standards and the end-user experience.
Experience supporting geographically distributed operations.
ITIL certification or practical ITIL/ITSM experience.

Additional Information

WHAT’S IN IT FOR YOU?

Be part of an industry that's more important than ever!
Award winning safety culture.
Supportive team environment with room to grow together.
Onsite Hybrid work model.
Employee Referral Program.
We are growing!
Certified as a Great Place to Work 2025-2026!

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Special needs accommodation is available upon request at all stages of the selection process.

We thank all applicants for their interest and will contact those candidates selected for interview.

Note, we are not accepting candidates from recruitment agencies.

Compensation: CAD 105000 - CAD 125000 - yearly

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More about this job

Responsibilities

Lead the Service Desk team and manage outsourced service providers to ensure high-quality service delivery and responsiveness. Drive continuous improvement by analyzing service trends, optimizing support processes, and fostering strong relationships across the organization.

Requirements

Requires at least 5 years of experience in IT support or service delivery, with 3 years in a leadership capacity. Candidates must possess strong knowledge of ITSM frameworks, enterprise technologies like Microsoft 365, and proven experience in vendor management.

Skills

IT Service Management
Service Desk Management
Incident Management
Vendor Management
Continuous Improvement
Microsoft 365
Entra ID
Intune
ServiceNow
Leadership
Stakeholder Management
Process Improvement
Communication
ITIL
Escalation Management
Automation

Benefits

Award winning safety culture
Supportive team environment
Employee Referral Program
Great Place to Work certified

Visa sponsorship

Not detected in the job text

Keywords

IT Service Manager
Service Desk
ITSM
ITIL
Microsoft 365
Entra ID
Intune
ServiceNow
Vendor Management
Incident Management
Continuous Improvement
Automation
Infrastructure Support
Facilities Management
Operations
Stakeholder Engagement
Technical Support
Enterprise Technology
Service Levels
End-user Experience

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