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Added 9 mins ago
JE
Launch Manager
Johnson Electric
Ancaster, ON · Canada - PM Ancaster (General)
- Full-time
Join Our Team as a Launch Manager at Johnson Electric!
Added 23 mins ago
B
Existing Building Performance Lead
BPA
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Certified Energy Manager (CEM) and Certified Measurement & Verification Professional (CMVP) designations are strongly preferred.
Added 23 mins ago
D
Program Manager
Dexian
Toronto, ON · Greater Toronto Area, Canada
- Contract
Strong Project/Program Manager with proven experience managing complex portfolios and driving successful project delivery.
Added 23 mins ago
W
Financial Controller
W3Global
Montreal, QC
- $120,000 to $130,000 CAD / year
- Full-time
Supervise the Accounting Manager in the reconciliation of all financial data.
Added 24 mins ago
Manager, Software Development - Scheduling Team
AlayaCare
Montreal, QC
We are seeking a Manager, Software Development to join one of our Alayacare Cloud team. Reporting to the Associate Director, you will cultivate a strong team identity with personalized…
Added 39 mins ago
N
Team Coordinator (aka Chief Acrobat) - Onsite Montreal
Nascent
Montreal, QC
- Full-time
…people-person who gets energy from enabling others, a project manager who can hold ten threads at once, and someone with the ambiguity tolerance to take a vague ask and turn it into a done…
Added 39 mins ago
D
IT Service Manager
Dexterra
Mississauga, ON
- $105,000 to $125,000 CAD / year
- Full-time
We’re looking for an IT Service Manager who can take ownership of our service delivery function and raise the bar for the end-user experience. Someone with a great attitude, strong…
Added 54 mins ago
GW
Experience Matter Intelligence Specialist
Gowling WLG
Hamilton, ON
- Full-time
With Guidance From The Manager, Market & Industry Recognition, And In Close Collaboration With Members Of The Business Development And Pursuits & Proposals Team Among Others, You Will…
Added 54 mins ago
B
Senior Platform Engineer
BGIS
Toronto, ON
- Full-time
Identifies opportunities to simplify application development through reusable capabilities, automation, standardization, and reduction of unnecessary duplication.
Added 54 mins ago
MG
Service, Team Lead
Mircom Group of Companies
Vaughan, ON
- Full-time
…communications & security, mass notification, nurse call, and building automation & smart…
Added 54 mins ago
W
Senior Linux Infrastructure Engineer
Wipro
Mississauga, ON
- Full-time
…Linux (RHEL), Veritas Cluster Server (VCS), Veritas Volume Manager (VXVM), and Ansible Automation. The ideal candidate will be responsible for Linux server administration, OS upgrades,…
Added 54 mins ago
PI
Senior System Administrator
Planitar Inc.
Waterloo, ON
- $94,000 to $115,000 CAD / year
- Full-time
…of our core IT systems and processes. Reporting to our Sr. Manager, IT & InfoSec, this is a hands-on role ideal for someone who thrives in a dynamic environment, enjoys solving technical…
Added 55 mins ago
HA
Advanced Manufacturing Engineer Sr
Honeywell Aerospace
Cambridge, ON
- Full-time
You will report directly to our Advanced Manufacturing Engineer Manager and you’ll work out of our Cambridge, ON location.
Added 55 mins ago
T
Market Risk Associate Rotational Program
TD
Toronto, ON
- Full-time
Apply AI, automation, and data-driven innovation to solve complex risk management challenges, enhance analytical capabilities, and deliver optimal, efficient, and sustainable solutions…
Added 1 hour ago
M
Facilities Technician/Millright - Sun thru Thur 10pm to 6am
McKesson
Surrey, BC
- Full-time
Are you an experienced industrial mechanic who enjoys troubleshooting complex equipment, working with automation, and being part of a team that genuinely supports one another?
Added 1 hour ago
Development Manager - EA Sports FC
Electronic Arts
Vancouver, BC
Reporting to a Development Director, a Development Manager (DM) within the game development team ensures the delivery of game features is on time and within budget. You as the DM will…
Added 1 hour ago
Manager - Department Operations
University of Guelph
Guelph, ON
The Ontario Veterinary College (OVC) is seeking a Manager, Department Operations to provide operational leadership and management for assigned academic departments. Reporting to the…
Added 1 hour ago
T
Test Analyst
TalentHub.io
Canada
- Full-time
Career progression into Senior Test Analyst, QA Engineer, Automation Engineer, QA Lead, or QA Manager roles.
Added 1 hour ago
HB
Operations Analyst - Entry to Mid Level
Hi-Tech Business Hub
Canada
- Full-time
Support process automation, workflow optimization, and continuous improvement initiatives.
Added 1 hour ago
HM
Junior Data Analys
Hi Mauritius
Canada
- Full-time
Career progression into Data Analyst, Business Analyst, BI Analyst, Data Scientist, or Analytics Manager roles.
Added 1 hour ago
LM
DIRECTOR OF INFORMATION TECHNOLOGY
Lacroix Médecine Privée
Quebec, QC
- Full-time
Identify and prioritize initiatives to transform the organization through technology, data valorization, automation, and artificial intelligence. Lead major technology projects and ensure…
Added 1 hour ago
RV
Pharmacist
Royal Victoria Regional Health Centre
Barrie, ON
- Full-time
As the Meditech Clinical Applications Pharmacist, you will report to the Regional Manager of Clinical Informatics Provider and Ancillary. You will be an integral member of the Regional…
Added 1 hour ago
AC
Supply Chain Analyst
Aramark Canada
Mississauga, ON
- Full-time
The position will report to the Supply Chain Manager and is based out of our Mississauga head office, where we are currently working a hybrid model.
Added 1 hour ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 1 hour ago
Manager, Product Transitions
Connor, Clark & Lunn Financial Group Ltd.
Vancouver, BC
…We’re looking for a forward-thinking and solutions-oriented Manager, Product Transitions for an existing vacancy on our Product Transitions team. As a key member of the Transitions…

Dexterra

IT Service Manager

5925 Airport Road, Mississauga, ON, L4V 1A3, Canada

$105,000 to $125,000 CAD / year · Full-time

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Job details

Pay: $105,000 to $125,000 CAD / year
Job type: Full-time
Experience: 5+ years of progressive experience in IT support, Service Desk operations or IT service delivery.
Posting language: English
Posted: Nov 6, 2026

Original job description

Company Description

WHO ARE WE?

Dexterra Group (TSX: DXT) is a leading provider of support services and infrastructure support solutions across Canada and the United States. Through our diverse businesses, we deliver facilities management, food services, remote workforce accommodations, forestry services, and other operational solutions that help organizations operate safely, efficiently, and sustainably.

For more than 80 years, Dexterra has supported clients across a wide range of industries and environments, from commercial and institutional facilities to remote worksites and natural resource operations. We are committed to delivering exceptional service while creating meaningful opportunities for our people, clients, and communities.

Work That Matters, People Who Care.

Job Description

WHAT'S THE ROLE

Great IT service is about more than resolving tickets. It is about ownership, responsiveness and earning the trust of the people you support.

We’re looking for an IT Service Manager who can take ownership of our service delivery function and raise the bar for the end-user experience. Someone with a great attitude, strong professional presence and a genuine service mindset who is ready to challenge what is not working and make it better.

You’ll lead our Service Desk and work closely with internal teams and our outsourced service provider to strengthen accountability, improve service levels and make support easier and more effective for the people who rely on it.

WHAT YOU'LL DO

Lead the Service Desk and create a culture of ownership, responsiveness and follow-through.
Coach internal support staff and manage our outsourced Service Desk provider.
Take ownership of escalations, recurring issues and service challenges.
Improve support processes, service levels and the end-user experience.
Use service trends, metrics and feedback to identify problems and drive improvements.
Reduce recurring issues through better processes, automation, self-service and knowledge sharing.
Build strong relationships across Operations, functional teams and IT.
Support technology changes, new locations, acquisitions, onboarding and other business initiatives.
Manage key service vendors and hold them accountable for performance.

Qualifications

WHO WE'RE LOOKING FOR

You’re someone who takes ownership, builds strong relationships and credibility across the business, and gets things done. You understand IT service delivery, but you also know that excellent service comes down to people, communication and follow-through.

You bring:

5+ years of progressive experience in IT support, Service Desk operations or IT service delivery.
3+ years leading people, a support function or service delivery.
Strong experience with IT service management, incident management, escalations and continuous improvement.
Hands-on experience with Microsoft 365, Entra ID, Intune, ServiceNow or comparable enterprise technologies.
Experience managing outsourced service providers and vendor performance.
Strong communication and relationship-building skills, with the professional presence and credibility to influence stakeholders at all levels.
A demonstrated ability to improve processes, service standards and the end-user experience.
Experience supporting geographically distributed operations.
ITIL certification or practical ITIL/ITSM experience.

Additional Information

WHAT’S IN IT FOR YOU?

Be part of an industry that's more important than ever!
Award winning safety culture.
Supportive team environment with room to grow together.
Onsite Hybrid work model.
Employee Referral Program.
We are growing!
Certified as a Great Place to Work 2025-2026!

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Special needs accommodation is available upon request at all stages of the selection process.

We thank all applicants for their interest and will contact those candidates selected for interview.

Note, we are not accepting candidates from recruitment agencies.

Compensation: CAD 105000 - CAD 125000 - yearly

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More about this job

Responsibilities

Lead the Service Desk team and manage outsourced service providers to ensure high-quality service delivery and responsiveness. Drive continuous improvement by analyzing service trends, optimizing support processes, and fostering strong relationships across the organization.

Requirements

Requires at least 5 years of experience in IT support or service delivery, with 3 years in a leadership capacity. Candidates must possess strong knowledge of ITSM frameworks, enterprise technologies like Microsoft 365, and proven experience in vendor management.

Skills

IT Service Management
Service Desk Management
Incident Management
Vendor Management
Continuous Improvement
Microsoft 365
Entra ID
Intune
ServiceNow
Leadership
Stakeholder Management
Process Improvement
Communication
ITIL
Escalation Management
Automation

Benefits

Award winning safety culture
Supportive team environment
Employee Referral Program
Great Place to Work certified

Visa sponsorship

Not detected in the job text

Keywords

IT Service Manager
Service Desk
ITSM
ITIL
Microsoft 365
Entra ID
Intune
ServiceNow
Vendor Management
Incident Management
Continuous Improvement
Automation
Infrastructure Support
Facilities Management
Operations
Stakeholder Engagement
Technical Support
Enterprise Technology
Service Levels
End-user Experience

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