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Added 13 mins ago
TM
Sales Support Specialist - Central Zone
Toyota Motor Corporation
Toyota Canada Inc - Central Zone Office
- Full-time
…This is a full-time opportunity and will report to Zone Sales Manager - Central. The successful candidate will coordinate all sales management functions to allow field staff to concentrate…
Added 13 mins ago
PH
Recruitment Associate
Providence Healthcare
Vancouver, BC
- $32 CAD / hour
- Other
Reporting to the Manager, Talent Recruitment, the Recruitment Associate supports the internal and external recruitment process for Providence Health Care. The position provides an…
Added 13 mins ago
YT
Child & Youth Counsellor, Live-In Treatment Program
YOUTHDALE TREATMENT CENTRES
Toronto, ON
- Full-time
…Child & Youth Counsellor is responsible for carrying a primary care…
Added 13 mins ago
A
Assistant Director, People & Culture
AccorHotel
Jasper, AB
- Full-time
Partner with the Learning & Development Manager to support meaningful and applicable learning programs for leaders and colleagues, including orientation, onboarding, leadership development,…
Added 13 mins ago
RB
Relationship Manager, Business Markets
Royal Bank of Canada
Toronto, ON
- Full-time
Completion of the Associate Account Manager training program, or have previous experience as a small business owner, or in similar field
Added 13 mins ago
D
IT Service Manager
Dexterra
Mississauga, ON
- $105,000 to $125,000 CAD / year
- Full-time
We’re looking for an IT Service Manager who can take ownership of our service delivery function and raise the bar for the end-user experience. Someone with a great attitude, strong…
Added 29 mins ago
DC
Executive Director, Marketing & Brand
Diabetes Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…diabetes – sharing knowledge and resources, supporting health-care professionals to improve patient care, advocating for change through policy, and funding research to advance treatments…
Added 29 mins ago
IH
Group Human Resources Manager
Intrepid Health
Toronto, ON
- $95,000 to $120,000 CAD / year
- Full-time
…clinical providers. We're looking for an experienced Group HR Manager to build and scale our people operations across both businesses while maintaining the compliance rigor our healthcare…
Added 29 mins ago
DG
Senior Manager, Privately Held Business Group
Doane Grant Thornton LLP
AB · Edmonton, AB
- Full-time
…community. We employ about 3000 people across Canada, and we truly care about our colleagues, our clients and the communities where we work and live. That’s what’s most important to us.…
Added 29 mins ago
TJ
Case Manager
The Jean Tweed Centre
Toronto, ON · Etobicoke, ON
- $57,915 to $67,672 CAD / year
- Contract
Support activities geared towards establishing and maintaining healthy lifestyles with emphasis on primary health care, mental health, relapse prevention, community engagement,…
Added 29 mins ago
SH
Social worker - M.S.W.- Allied Health (GEN)
Scarborough Health Network
Toronto, ON · Scarborough, ON
- Full-time
Reporting to the Patient Care Manager of Social Work, you will be responsible for a diverse patient population. Social workers provide service across many programs including general…
Added 29 mins ago
H
Manager, Oracle HCM Applications Support
Hays
Mississauga, ON
- $121,000 to $131,000 CAD / year
- Full-time
Our client is seeking a Manager, HCM Operations Support to oversee ongoing support activities across Oracle HCM Cloud modules. The role is accountable for ensuring production support is…
Added 29 mins ago
R
Assistant Store Manager - Tsawwassen Mills
RW&CO
Delta, BC
- Full-time
Reporting to the Store Manager, join a team where your leadership will truly make an impact! As an Assistant Store Manager, you’ll help drive daily operations while motivating your team,…
Added 29 mins ago
TH
Business Solutions Manager - B2B Sales
Tom Harris Cellular
Calgary, AB
- Full-time
Added 29 mins ago
Executive Director, Marketing & Brand
Diabetes Canada / National Diabetes Trust
Toronto, ON · ON
…diabetes – sharing knowledge and resources, supporting health-care professionals to improve patient care, advocating for change through policy, and funding research to advance treatments…
Added 29 mins ago
Casual- Activity Assistant- Willowbend Retirement
Claridge Homes
Ottawa, ON
Riverstone offers a highly respected, full continuum of care to its residents with a variety of lifestyle options to best suit their needs-from Independent, Assisted living, and Memory…
Added 29 mins ago
Operations Supervisor
Circle of Care, Sinai Health
Toronto, ON
Reinforce principles of service orientation and ensure the focus is always on improving patient care and/or service.
Added 29 mins ago
Nurse Educator - Professional Practice Office
CAMH
Toronto, ON
Reporting to the Manager, Interprofessional Practice and Education, the successful candidate will support the professional development of point-of-care clinicians, with a particular…
Added 29 mins ago
PC
Senior Architect – Rail & Transit Facilities
Parsons Corporation
Toronto, ON
- Full-time
Serve as Architectural Lead and/or Project Manager for complex transit facilities and coordinating architectural designs with civil, structural, MEP, systems, rail, operations, safety, and…
Added 29 mins ago
SI
Duty Manager – VIP lounge YUL
Swissport International AG
Dorval, QC
- Full-time
…At Swissport, we are driven by our core values of Show You Care, Do the Right Things, and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to…
Added 29 mins ago
T
Market Risk Associate Rotational Program
TD
Toronto, ON
- Full-time
No matter where you work at TD, you’ll make a meaningful impact, grow your skills and thrive in our culture of care. Here’s what that means for each rotation in this program:
Added 29 mins ago
T
Product Owner - TDI Public Site
TD
Saint John, NB · Halifax, NS · Markham, ON · Toronto, ON · Laval, QC · Montreal, QC
- Full-time
Working closely with the Product Manager, Senior Product Analyst, Technology, Marketing, Product, Analytics, SEO/content partners and North American Public Site teams, the Product Owner…
Added 29 mins ago
FO
Commercial Superintendent
First Onsite - CA
Ottawa, ON
- $25 to $35 CAD / hour
- Full-time
…dental benefits, and RRSP matching because we believe in taking care of our people. You'll have opportunities to learn, grow, and build a lasting career across Canada in a culture that…
Added 44 mins ago
M
Facilities Technician/Millright - Sun thru Thur 10pm to 6am
McKesson
Surrey, BC
- Full-time
…delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we…
Added 44 mins ago
L
Account Manager, Supply Cloud
LBMX
London, ON
- Full-time
The Account Manager – Supply Cloud owns revenue growth across LBMX’s Supply Cloud network of distributors and suppliers. This role is accountable for expansion within the installed base:…

Dexterra

IT Service Manager

5925 Airport Road, Mississauga, ON, L4V 1A3, Canada

$105,000 to $125,000 CAD / year · Full-time

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Job details

Pay: $105,000 to $125,000 CAD / year
Job type: Full-time
Experience: 5+ years of progressive experience in IT support, Service Desk operations or IT service delivery.
Posting language: English
Posted: Nov 6, 2026

Original job description

Company Description

WHO ARE WE?

Dexterra Group (TSX: DXT) is a leading provider of support services and infrastructure support solutions across Canada and the United States. Through our diverse businesses, we deliver facilities management, food services, remote workforce accommodations, forestry services, and other operational solutions that help organizations operate safely, efficiently, and sustainably.

For more than 80 years, Dexterra has supported clients across a wide range of industries and environments, from commercial and institutional facilities to remote worksites and natural resource operations. We are committed to delivering exceptional service while creating meaningful opportunities for our people, clients, and communities.

Work That Matters, People Who Care.

Job Description

WHAT'S THE ROLE

Great IT service is about more than resolving tickets. It is about ownership, responsiveness and earning the trust of the people you support.

We’re looking for an IT Service Manager who can take ownership of our service delivery function and raise the bar for the end-user experience. Someone with a great attitude, strong professional presence and a genuine service mindset who is ready to challenge what is not working and make it better.

You’ll lead our Service Desk and work closely with internal teams and our outsourced service provider to strengthen accountability, improve service levels and make support easier and more effective for the people who rely on it.

WHAT YOU'LL DO

Lead the Service Desk and create a culture of ownership, responsiveness and follow-through.
Coach internal support staff and manage our outsourced Service Desk provider.
Take ownership of escalations, recurring issues and service challenges.
Improve support processes, service levels and the end-user experience.
Use service trends, metrics and feedback to identify problems and drive improvements.
Reduce recurring issues through better processes, automation, self-service and knowledge sharing.
Build strong relationships across Operations, functional teams and IT.
Support technology changes, new locations, acquisitions, onboarding and other business initiatives.
Manage key service vendors and hold them accountable for performance.

Qualifications

WHO WE'RE LOOKING FOR

You’re someone who takes ownership, builds strong relationships and credibility across the business, and gets things done. You understand IT service delivery, but you also know that excellent service comes down to people, communication and follow-through.

You bring:

5+ years of progressive experience in IT support, Service Desk operations or IT service delivery.
3+ years leading people, a support function or service delivery.
Strong experience with IT service management, incident management, escalations and continuous improvement.
Hands-on experience with Microsoft 365, Entra ID, Intune, ServiceNow or comparable enterprise technologies.
Experience managing outsourced service providers and vendor performance.
Strong communication and relationship-building skills, with the professional presence and credibility to influence stakeholders at all levels.
A demonstrated ability to improve processes, service standards and the end-user experience.
Experience supporting geographically distributed operations.
ITIL certification or practical ITIL/ITSM experience.

Additional Information

WHAT’S IN IT FOR YOU?

Be part of an industry that's more important than ever!
Award winning safety culture.
Supportive team environment with room to grow together.
Onsite Hybrid work model.
Employee Referral Program.
We are growing!
Certified as a Great Place to Work 2025-2026!

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Special needs accommodation is available upon request at all stages of the selection process.

We thank all applicants for their interest and will contact those candidates selected for interview.

Note, we are not accepting candidates from recruitment agencies.

Compensation: CAD 105000 - CAD 125000 - yearly

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More about this job

Responsibilities

Lead the Service Desk team and manage outsourced service providers to ensure high-quality service delivery and responsiveness. Drive continuous improvement by analyzing service trends, optimizing support processes, and fostering strong relationships across the organization.

Requirements

Requires at least 5 years of experience in IT support or service delivery, with 3 years in a leadership capacity. Candidates must possess strong knowledge of ITSM frameworks, enterprise technologies like Microsoft 365, and proven experience in vendor management.

Skills

IT Service Management
Service Desk Management
Incident Management
Vendor Management
Continuous Improvement
Microsoft 365
Entra ID
Intune
ServiceNow
Leadership
Stakeholder Management
Process Improvement
Communication
ITIL
Escalation Management
Automation

Benefits

Award winning safety culture
Supportive team environment
Employee Referral Program
Great Place to Work certified

Visa sponsorship

Not detected in the job text

Keywords

IT Service Manager
Service Desk
ITSM
ITIL
Microsoft 365
Entra ID
Intune
ServiceNow
Vendor Management
Incident Management
Continuous Improvement
Automation
Infrastructure Support
Facilities Management
Operations
Stakeholder Engagement
Technical Support
Enterprise Technology
Service Levels
End-user Experience

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