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Added 3 mins ago
K
Project Manager - Water / Waste Water
Kiewit
Burnaby, BC
- Full-time
Build, maintain and manage the project master schedule, including three-week, look-ahead and recovery schedules, in partnership with operations and project controls.
Added 3 mins ago
TC
Logistics Coordinator
Tremco CPG Inc.
Vaughan, ON
- Full-time
Tremco Construction Products Group brings together Tremco CPG Inc.’s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit,…
Added 3 mins ago
M
Assistant Manager
Mark's
Westbank, BC
- Full-time
Leads the B2B Mark’s Commercial Business function including order entry and management and coaching team to ensure accurate and timely ordering and delivery to customer.
Added 3 mins ago
A
Contract & Contingent Workforce Analyst
Adecco
Calgary, AB
- $55 to $70 CAD / hour
- Full-time
…with the Category Management Advisor to translate approved commercial and contractual requirements into day-to-day operations and with the Contingent Workforce Coordinator to support…
Added 3 mins ago
HC
HR Generalist
Harbourfront Centre
Toronto, ON
- Full-time
…programming across arts, culture, recreation and learning, as well as commercial businesses that generate essential revenue to support…
Added 4 mins ago
K
Project Manager - Water / Waste Water
Kiewit
Calgary, AB
- Full-time
Build, maintain and manage the project master schedule, including three-week, look-ahead and recovery schedules, in partnership with operations and project controls.
Added 4 mins ago
Senior Advisor, Commercial Services
Inter Pipeline Ltd.
Calgary, AB
Partner with Engineering and Operations to evaluate the commercial impact of hydraulic and operational constraints on asset capacity and cash flow.
Added 4 mins ago
Manager, Business Banking, Client Campaigns - Toronto, ON
Scotiabank
Toronto, ON
Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet…
Added 4 mins ago
Client Scam Intervention Specialist | Evening Shift (2:00 PM-10:00 PM)
Scotiabank
Toronto, ON · Scarborough, ON
Added 4 mins ago
Truck Driver II - Sewer Operations (AUX)
City of Vancouver
Vancouver, BC
…pumping equipment and other materials as required by the Sewer Operations Branch for Municipal…
Added 4 mins ago
Truck Driver III - Sewer Operations (AUX)
City of Vancouver
Vancouver, BC
…and procedures in accordance with the City of Vancouver, BC Commercial Transport Act, and BC Motor Vehicle…
Added 4 mins ago
Winter Equipment Operators (Cumberland County)
The Government of Nova Scotia
NS
…knowledge and skills required for effective snow and ice control operations. Following training, you will complete 45 hours of paid plowing experience under the guidance of an experienced…
Added 4 mins ago
E
Associate, Intelligence (Power & Energy) - 26-209D
Enverus
Calgary, AB
- Full-time
…sourcing, and help reduce costs by automating crucial business operations. Of course, this wouldn't be possible without our people, which is why we have built a team of individuals from a…
Added 4 mins ago
E
Maintenance Planner, FCF Electrical
EPCOR
Edmonton, AB
- Full-time
- Temporary
…engineering, and manufacturer requirements. Working closely with operations, engineering, contractors, and vendors, the Maintenance Planner scopes work, develops cost and time estimates,…
Added 19 mins ago
AP
Director, Sales Operations (Corporate)
Atlantic Packaging Products Ltd.
Toronto, ON · Montreal, QC · Scarborough, ON
- Full-time
The Director, Sales Operations is responsible for owning, standardizing, and continuously improving the commercial operating system across the organization. This is a corporate role working…
Added 19 mins ago
RB
Director & Principal Engineer, AI/ML & MLOps Platform
Royal Bank of Canada
Vancouver, BC
- Full-time
Global Functions Technology (GFT) is part of RBC’s Technology and Operations division. GFT’s impact is far-reaching as we collaborate with partners from across the company to deliver…
Added 19 mins ago
RB
Relationship Manager, Business Markets
Royal Bank of Canada
Toronto, ON
- Full-time
Be on your client’s path, visit your clients on-site to gain a thorough understanding of their business objectives and operations, as permitted
Added 19 mins ago
D
IT Service Manager
Dexterra
Mississauga, ON
- $105,000 to $125,000 CAD / year
- Full-time
For more than 80 years, Dexterra has supported clients across a wide range of industries and environments, from commercial and institutional facilities to remote worksites and natural…
Added 34 mins ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Charlottetown, PE
- $52,500 CAD / year
- Full-time
…products and sustainable solutions to support residential, commercial, and infrastructure projects across the…
Added 34 mins ago
AS
Vice President of Airline Operations
Aviation Search Group
Winnipeg, MB
- Full-time
Ensure effective coordination among Ground Support, Maintenance, and Flight Operations to deliver safe and reliable service and to meet the Commercial needs of the Company.
Added 34 mins ago
PS
Technicien(ne) comptable / Accounting technician
Professional Staffing
Montreal, QC
- $60,000 to $80,000 CAD / year
- Full-time
Gestion des données, systèmes et soutien commercial :
Added 34 mins ago
W
Inside Sales Manager
Worley
AB · Edmonton, AB
- Full-time
…across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating…
Added 34 mins ago
SN
Environmental Service Worker (Housekeeping Laundry Aide) – Long Term Care
S&R Nursing Homes
Sarnia, ON
- Part-time
Ability to operate commercial laundry and cleaning equipment (washer, dryer, auto-scrubber, vacuum, etc.)
Added 34 mins ago
W
Inside Sales Manager
Worley
Sarnia, ON
- Full-time
…across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating…
Added 34 mins ago
PC
Co-op Student - Process Engineering - January 2027 (12 Month Term)
Parkland Corporation
Burnaby, BC
- Other
…Greater Caribbean, and Europe. The Partnership’s midstream operations include an extensive network of approximately 14,000 miles of pipeline and over 160 terminals. This critical…

Dexterra

IT Service Manager

5925 Airport Road, Mississauga, ON, L4V 1A3, Canada

$105,000 to $125,000 CAD / year · Full-time

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Job details

Pay: $105,000 to $125,000 CAD / year
Job type: Full-time
Experience: 5+ years of progressive experience in IT support, Service Desk operations or IT service delivery.
Posting language: English
Posted: Nov 6, 2026

Original job description

Company Description

WHO ARE WE?

Dexterra Group (TSX: DXT) is a leading provider of support services and infrastructure support solutions across Canada and the United States. Through our diverse businesses, we deliver facilities management, food services, remote workforce accommodations, forestry services, and other operational solutions that help organizations operate safely, efficiently, and sustainably.

For more than 80 years, Dexterra has supported clients across a wide range of industries and environments, from commercial and institutional facilities to remote worksites and natural resource operations. We are committed to delivering exceptional service while creating meaningful opportunities for our people, clients, and communities.

Work That Matters, People Who Care.

Job Description

WHAT'S THE ROLE

Great IT service is about more than resolving tickets. It is about ownership, responsiveness and earning the trust of the people you support.

We’re looking for an IT Service Manager who can take ownership of our service delivery function and raise the bar for the end-user experience. Someone with a great attitude, strong professional presence and a genuine service mindset who is ready to challenge what is not working and make it better.

You’ll lead our Service Desk and work closely with internal teams and our outsourced service provider to strengthen accountability, improve service levels and make support easier and more effective for the people who rely on it.

WHAT YOU'LL DO

Lead the Service Desk and create a culture of ownership, responsiveness and follow-through.
Coach internal support staff and manage our outsourced Service Desk provider.
Take ownership of escalations, recurring issues and service challenges.
Improve support processes, service levels and the end-user experience.
Use service trends, metrics and feedback to identify problems and drive improvements.
Reduce recurring issues through better processes, automation, self-service and knowledge sharing.
Build strong relationships across Operations, functional teams and IT.
Support technology changes, new locations, acquisitions, onboarding and other business initiatives.
Manage key service vendors and hold them accountable for performance.

Qualifications

WHO WE'RE LOOKING FOR

You’re someone who takes ownership, builds strong relationships and credibility across the business, and gets things done. You understand IT service delivery, but you also know that excellent service comes down to people, communication and follow-through.

You bring:

5+ years of progressive experience in IT support, Service Desk operations or IT service delivery.
3+ years leading people, a support function or service delivery.
Strong experience with IT service management, incident management, escalations and continuous improvement.
Hands-on experience with Microsoft 365, Entra ID, Intune, ServiceNow or comparable enterprise technologies.
Experience managing outsourced service providers and vendor performance.
Strong communication and relationship-building skills, with the professional presence and credibility to influence stakeholders at all levels.
A demonstrated ability to improve processes, service standards and the end-user experience.
Experience supporting geographically distributed operations.
ITIL certification or practical ITIL/ITSM experience.

Additional Information

WHAT’S IN IT FOR YOU?

Be part of an industry that's more important than ever!
Award winning safety culture.
Supportive team environment with room to grow together.
Onsite Hybrid work model.
Employee Referral Program.
We are growing!
Certified as a Great Place to Work 2025-2026!

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Special needs accommodation is available upon request at all stages of the selection process.

We thank all applicants for their interest and will contact those candidates selected for interview.

Note, we are not accepting candidates from recruitment agencies.

Compensation: CAD 105000 - CAD 125000 - yearly

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More about this job

Responsibilities

Lead the Service Desk team and manage outsourced service providers to ensure high-quality service delivery and responsiveness. Drive continuous improvement by analyzing service trends, optimizing support processes, and fostering strong relationships across the organization.

Requirements

Requires at least 5 years of experience in IT support or service delivery, with 3 years in a leadership capacity. Candidates must possess strong knowledge of ITSM frameworks, enterprise technologies like Microsoft 365, and proven experience in vendor management.

Skills

IT Service Management
Service Desk Management
Incident Management
Vendor Management
Continuous Improvement
Microsoft 365
Entra ID
Intune
ServiceNow
Leadership
Stakeholder Management
Process Improvement
Communication
ITIL
Escalation Management
Automation

Benefits

Award winning safety culture
Supportive team environment
Employee Referral Program
Great Place to Work certified

Visa sponsorship

Not detected in the job text

Keywords

IT Service Manager
Service Desk
ITSM
ITIL
Microsoft 365
Entra ID
Intune
ServiceNow
Vendor Management
Incident Management
Continuous Improvement
Automation
Infrastructure Support
Facilities Management
Operations
Stakeholder Engagement
Technical Support
Enterprise Technology
Service Levels
End-user Experience

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