Find work in Canada.

611,053 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added just now
P
Business Development Manager (Bilingual)
Purpose
Montreal, QC
- Full-time
Purpose Unlimited is an independent financial services company with an unrelenting focus on customer-centric innovation, delivered through technology-driven solutions. Led by entrepreneur…
Added just now
WC
(CAN) Caissier
Walmart Canada
Levis, QC
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added just now
WC
(CAN) Caissier
Walmart Canada
Levis, QC
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added just now
WC
(CAN) Préposé aux caisses libre-service
Walmart Canada
Levis, QC
- Full-time
…reassuring way and escalate cash or technical issues to the Customer Service…
Added just now
TC
Inside Sales Representative
TP-Link Canada Inc.
Richmond Hill, ON
- $55,000 to $70,000 CAD / year
- Full-time
Collaborate with sales team to deliver white glove customer service to reseller partners
Added just now
N
Account Manager, Commercial Insurance
Navacord
Vancouver, BC
- $65,000 to $90,000 CAD / year
- Full-time
The Account Manager, Commercial Insurance plays a pivotal role in delivering exceptional service to Navacord’s commercial clients. This role is responsible for managing day-to-day client…
Added just now
M
Assistant Manager
Mark's
Westbank, BC
- Full-time
Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards are provided to each customer.
Added just now
WC
Self Checkout Attendant
Walmart Canada
Leduc, AB
- Full-time
…reassuring way and escalate cash or technical issues to the Customer Service…
Added just now
W
Financial Controller
W3Global
Montreal, QC
- $120,000 to $130,000 CAD / year
- Full-time
Strong commitment to both internal and external customer service;
Added just now
WC
(CAN) Préposé aux caisses libre-service
Walmart Canada
Levis, QC
- Full-time
…reassuring way and escalate cash or technical issues to the Customer Service…
Added 1 min ago
WC
Cashier
Walmart Canada
Leduc, AB
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 1 min ago
WC
Pharmacy Assistant
Walmart Canada
Ottawa, ON
- Full-time
…team player. They are a key member in the delivery of superior customer…
Added 1 min ago
WC
(CAN) OMNI Assistant Manager
Walmart Canada
Halifax, NS
- Full-time
Position Summary...To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable…
Added 1 min ago
TC
Assistant Store Manager Winners Willobrook Mall
TJX Canada – Winners, Marshalls, HomeSense
Langley (District), BC · City of Langley, BC
- $48,592.5 to $68,029.5 CAD / year
- Full-time
…including merchandising, backroom, frontline, cash office, customer service, markdowns, scheduling, shipping, and receiving, with a strong focus on minimizing shrink and…
Added 1 min ago
FB
Assistant Bakery Manager
Farm Boy Inc.
Ottawa, ON
- $21 CAD / hour
- Full-time
Support daily operations by ensuring outstanding customer service, accurate merchandising and rotation, adequate staffing coverage, and consistent department cleanliness.
Added 1 min ago
WC
Customer Service Manager
Walmart Canada
Fort Saskatchewan, AB
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 1 min ago
MAC Core - 12 Hour Key Holder - Calgary, Alberta
ELC Beauty LLC
Calgary, AB
We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your…
Added 1 min ago
Acting Store Manager Upper Canada Mall
EssilorLuxottica Group
Newmarket, ON
The Store Manager is an on-the-floor leader, not only performing all store functions, but also acting as a guide and role model for the team. Coaches, develops and inspires the team so that…
Added 1 min ago
LD
Beauty Advisor
London Drugs Limited
New Westminster, BC
- Other
The job of a London Drugs BEAUTY ADVISOR is to help the beauty department meet its sales and marketing objectives while ensuring top-notch customer service and retail beauty advice.
Added 1 min ago
E
Maintenance Planner, FCF Electrical
EPCOR
Edmonton, AB
- Full-time
- Temporary
Demonstrate EPCOR's commitment to safety, accountability, collaboration, customer service, continuous improvement, and operational excellence.
Added 1 min ago
SD
Front Store Manager, Salaried Part Time Day
Shoppers Drug Mart
Vancouver, BC
- Part-time
The Front Store Manager (FSM) is responsible for managing the overall Front Store’s performance. The Front Store includes all areas of the store, including cosmetics, excluding Pharmacy.…
Added 1 min ago
SD
Merchandiser, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Lethbridge, AB
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 1 min ago
W
(CAN) Associé, saisonnier
Walmart
Kirkland, QC
- Part-time
7. Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 1 min ago
W
Front End Checkout Team Associate - PT
Walmart
Calgary, AB
- Part-time
To support and process transactions, providing exceptional customer service to ensure a positive shopping experience and drive customer loyalty.
Added 1 min ago
W
Part-Time Health and Beauty Team Associate
Walmart
Summerside, PE
- Part-time
7. Refers appropriate service and transactional items to a Customer Service Manager as required.

Dexterra

IT Service Manager

5925 Airport Road, Mississauga, ON, L4V 1A3, Canada

$105,000 to $125,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $105,000 to $125,000 CAD / year
Job type: Full-time
Experience: 5+ years of progressive experience in IT support, Service Desk operations or IT service delivery.
Posting language: English
Posted: Nov 6, 2026

Original job description

Company Description

WHO ARE WE?

Dexterra Group (TSX: DXT) is a leading provider of support services and infrastructure support solutions across Canada and the United States. Through our diverse businesses, we deliver facilities management, food services, remote workforce accommodations, forestry services, and other operational solutions that help organizations operate safely, efficiently, and sustainably.

For more than 80 years, Dexterra has supported clients across a wide range of industries and environments, from commercial and institutional facilities to remote worksites and natural resource operations. We are committed to delivering exceptional service while creating meaningful opportunities for our people, clients, and communities.

Work That Matters, People Who Care.

Job Description

WHAT'S THE ROLE

Great IT service is about more than resolving tickets. It is about ownership, responsiveness and earning the trust of the people you support.

We’re looking for an IT Service Manager who can take ownership of our service delivery function and raise the bar for the end-user experience. Someone with a great attitude, strong professional presence and a genuine service mindset who is ready to challenge what is not working and make it better.

You’ll lead our Service Desk and work closely with internal teams and our outsourced service provider to strengthen accountability, improve service levels and make support easier and more effective for the people who rely on it.

WHAT YOU'LL DO

Lead the Service Desk and create a culture of ownership, responsiveness and follow-through.
Coach internal support staff and manage our outsourced Service Desk provider.
Take ownership of escalations, recurring issues and service challenges.
Improve support processes, service levels and the end-user experience.
Use service trends, metrics and feedback to identify problems and drive improvements.
Reduce recurring issues through better processes, automation, self-service and knowledge sharing.
Build strong relationships across Operations, functional teams and IT.
Support technology changes, new locations, acquisitions, onboarding and other business initiatives.
Manage key service vendors and hold them accountable for performance.

Qualifications

WHO WE'RE LOOKING FOR

You’re someone who takes ownership, builds strong relationships and credibility across the business, and gets things done. You understand IT service delivery, but you also know that excellent service comes down to people, communication and follow-through.

You bring:

5+ years of progressive experience in IT support, Service Desk operations or IT service delivery.
3+ years leading people, a support function or service delivery.
Strong experience with IT service management, incident management, escalations and continuous improvement.
Hands-on experience with Microsoft 365, Entra ID, Intune, ServiceNow or comparable enterprise technologies.
Experience managing outsourced service providers and vendor performance.
Strong communication and relationship-building skills, with the professional presence and credibility to influence stakeholders at all levels.
A demonstrated ability to improve processes, service standards and the end-user experience.
Experience supporting geographically distributed operations.
ITIL certification or practical ITIL/ITSM experience.

Additional Information

WHAT’S IN IT FOR YOU?

Be part of an industry that's more important than ever!
Award winning safety culture.
Supportive team environment with room to grow together.
Onsite Hybrid work model.
Employee Referral Program.
We are growing!
Certified as a Great Place to Work 2025-2026!

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Special needs accommodation is available upon request at all stages of the selection process.

We thank all applicants for their interest and will contact those candidates selected for interview.

Note, we are not accepting candidates from recruitment agencies.

Compensation: CAD 105000 - CAD 125000 - yearly

Apply About employer

More about this job

Responsibilities

Lead the Service Desk team and manage outsourced service providers to ensure high-quality service delivery and responsiveness. Drive continuous improvement by analyzing service trends, optimizing support processes, and fostering strong relationships across the organization.

Requirements

Requires at least 5 years of experience in IT support or service delivery, with 3 years in a leadership capacity. Candidates must possess strong knowledge of ITSM frameworks, enterprise technologies like Microsoft 365, and proven experience in vendor management.

Skills

IT Service Management
Service Desk Management
Incident Management
Vendor Management
Continuous Improvement
Microsoft 365
Entra ID
Intune
ServiceNow
Leadership
Stakeholder Management
Process Improvement
Communication
ITIL
Escalation Management
Automation

Benefits

Award winning safety culture
Supportive team environment
Employee Referral Program
Great Place to Work certified

Visa sponsorship

Not detected in the job text

Keywords

IT Service Manager
Service Desk
ITSM
ITIL
Microsoft 365
Entra ID
Intune
ServiceNow
Vendor Management
Incident Management
Continuous Improvement
Automation
Infrastructure Support
Facilities Management
Operations
Stakeholder Engagement
Technical Support
Enterprise Technology
Service Levels
End-user Experience

Report this job