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Added 5 mins ago
D
Program Manager
Dexian
Toronto, ON · Greater Toronto Area, Canada
- Contract
Global Delivery Model Reporting: Coordinating with project leads to gather updates and track progress related to resource movement within the Global Delivery Model.
Added 5 mins ago
J(
Program Manager
JSG (Johnson Service Group, Inc.)
Calgary, AB
- Contract
Johnson Service Group (JSG) is currently looking for an experienced Program Manager with experience managing multiple projects and programs, budgets, risks, vendors, stakeholder alignment,…
Added 5 mins ago
HC
HR Generalist
Harbourfront Centre
Toronto, ON
- Full-time
Manage and maintain the HR SharePoint site as a centralized resource for HR information, tools, templates and documentation.
Added 6 mins ago
VI
Senior Project Manager with payment infrastructure
VLink Inc
Victoria, BC
- $100 to $105 CAD / hour
- Contract
We are looking for an experienced Project Manager to lead a government-wide payment systems transition project, migrating payment card processing services from Toronto Dominion Bank (TD) to…
Added 6 mins ago
CM
Clinical Resource Radiation Therapist
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Winnipeg, MB
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The Clinical Resource Radiation Therapist (CRRT) assesses, plans, implements and evaluates staff activities consistent with the mission, values, policies, and objectives of CCMB. The CRRT…
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Manager, Financial Planning and Accommodations
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AB
As a strategic leader and trusted financial advisor, the Manager, Financial Planning and accommodations plays a pivotal role in shaping the Ministry’s fiscal direction and ensuring…
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E
Maintenance Planner, FCF Electrical
EPCOR
Edmonton, AB
- Full-time
- Temporary
Process work requests by validating scope, feasibility, and resource requirements. Prioritize work requests based on operational needs and resource availability, and convert approved…
Added 6 mins ago
W
(CAN) Manager, Project and Construction (IC)
Walmart
Saskatoon, SK
- Full-time
The Manager, Project and Construction Manages large-scale, cross-functional maintenance programs, including capital projects, facility retrofits, and energy-efficiency initiatives.…
Added 6 mins ago
W
Senior Manager, Store Space Design
Walmart
Mississauga, ON
- Full-time
As the Senior Manager of Store Space Design, you will lead the strategic planning and execution of store remodels and format initiatives that drive sales growth, enhance profitability, and…
Added 20 mins ago
D
IT Service Manager
Dexterra
Mississauga, ON
- $105,000 to $125,000 CAD / year
- Full-time
…and institutional facilities to remote worksites and natural resource operations. We are committed to delivering exceptional service while creating meaningful opportunities for our people,…
Added 36 mins ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
…initiatives. The Human Resources Generalist serves as a trusted resource for administration, benefits, learning and development, administration, onboarding, offboarding, Human Resources…
Added 36 mins ago
DC
Executive Director, Marketing & Brand
Diabetes Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…high-volume, high-quality marketing and communications work in a resource-constrained…
Added 36 mins ago
KB
WFM Scheduler
Kent Building Supplies
Saint John, NB
- Full-time
The WFM Scheduler creates, audits and optimizes employee schedules using ADP Workforce Manager to align staffing with customer demand, employee availability, operational requirements and…
Added 36 mins ago
PS
Client Services Manager
Paladin Security Group Ltd
Prince George, BC
- $80,000 to $90,000 CAD / year
- Full-time
…security team that works within the portfolio. The Client Service Manager will regularly be meeting with clients and security staff to ensure that everyone’s needs are…
Added 36 mins ago
SE
Project Manager (CA)
Siemens Energy
Montreal, QC
- Full-time
…like scheduling, budgeting, risk, change, opportunity, and resource…
Added 36 mins ago
GR
Project Manager
Goldbeck Recruiting
AB · Edmonton, AB
- Full-time
They are adding a Project Manager to join their Estimating and Project Management team at their Edmonton, AB location.
Added 36 mins ago
TJ
Case Manager
The Jean Tweed Centre
Toronto, ON · Etobicoke, ON
- $57,915 to $67,672 CAD / year
- Contract
Added 36 mins ago
SS
Project Manager - Operations & Logistics (12 Month Contract)
Summit Search Group
Toronto, ON · North York, ON
- $70,000 to $80,000 CAD / year
- Contract
My client is seeking an experienced and highly organized Operations Project Manager to join their team on a 12-month contract during an exciting period of growth. This role will support the…
Added 36 mins ago
SH
Social worker - M.S.W.- Allied Health (GEN)
Scarborough Health Network
Toronto, ON · Scarborough, ON
- Full-time
Reporting to the Patient Care Manager of Social Work, you will be responsible for a diverse patient population. Social workers provide service across many programs including general…
Added 36 mins ago
GW
Experience Matter Intelligence Specialist
Gowling WLG
Hamilton, ON
- Full-time
…with diverse stakeholder groups. You will serve as a trusted resource to professionals and business teams, be a steward of the Firm's collective experience, and a key contributor to our…
Added 36 mins ago
B
Senior Platform Engineer
BGIS
Toronto, ON
- Full-time
Implements tenant-aware and resource-level authorization capabilities within approved security and architecture standards.
Added 36 mins ago
MG
Service, Team Lead
Mircom Group of Companies
Vaughan, ON
- Full-time
The Service Team Lead is the primary day-to-day technical and operational resource for the service team, ensuring efficient end-to-end service delivery from call preparation and dispatch…
Added 36 mins ago
C
Project Manager
COVE
Halifax, NS
- Full-time
Reporting to the Senior Manager, Major Projects, the Project Manager is responsible for overseeing and delivering the successful execution of projects that support innovation and growth…
Added 36 mins ago
Studio Manager, Electrical Engineerin
NORR
Toronto, ON
As a Studio Manager you will be responsible for the overall business success of the Electrical Engineering studio. You will manage staffing levels to ensure resources are available for…
Added 36 mins ago
Maintenance - Maintenance Planner
Aliment Sofina inc
Hanover, ON
Reporting to the Maintenance Manager, the Maintenance Planner is responsible for ensuring that all aspects of the facility are run smoothly and efficiently. This involves coordination of…

Dexterra

IT Service Manager

5925 Airport Road, Mississauga, ON, L4V 1A3, Canada

$105,000 to $125,000 CAD / year · Full-time

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Job details

Pay: $105,000 to $125,000 CAD / year
Job type: Full-time
Experience: 5+ years of progressive experience in IT support, Service Desk operations or IT service delivery.
Posting language: English
Posted: Nov 6, 2026

Original job description

Company Description

WHO ARE WE?

Dexterra Group (TSX: DXT) is a leading provider of support services and infrastructure support solutions across Canada and the United States. Through our diverse businesses, we deliver facilities management, food services, remote workforce accommodations, forestry services, and other operational solutions that help organizations operate safely, efficiently, and sustainably.

For more than 80 years, Dexterra has supported clients across a wide range of industries and environments, from commercial and institutional facilities to remote worksites and natural resource operations. We are committed to delivering exceptional service while creating meaningful opportunities for our people, clients, and communities.

Work That Matters, People Who Care.

Job Description

WHAT'S THE ROLE

Great IT service is about more than resolving tickets. It is about ownership, responsiveness and earning the trust of the people you support.

We’re looking for an IT Service Manager who can take ownership of our service delivery function and raise the bar for the end-user experience. Someone with a great attitude, strong professional presence and a genuine service mindset who is ready to challenge what is not working and make it better.

You’ll lead our Service Desk and work closely with internal teams and our outsourced service provider to strengthen accountability, improve service levels and make support easier and more effective for the people who rely on it.

WHAT YOU'LL DO

Lead the Service Desk and create a culture of ownership, responsiveness and follow-through.
Coach internal support staff and manage our outsourced Service Desk provider.
Take ownership of escalations, recurring issues and service challenges.
Improve support processes, service levels and the end-user experience.
Use service trends, metrics and feedback to identify problems and drive improvements.
Reduce recurring issues through better processes, automation, self-service and knowledge sharing.
Build strong relationships across Operations, functional teams and IT.
Support technology changes, new locations, acquisitions, onboarding and other business initiatives.
Manage key service vendors and hold them accountable for performance.

Qualifications

WHO WE'RE LOOKING FOR

You’re someone who takes ownership, builds strong relationships and credibility across the business, and gets things done. You understand IT service delivery, but you also know that excellent service comes down to people, communication and follow-through.

You bring:

5+ years of progressive experience in IT support, Service Desk operations or IT service delivery.
3+ years leading people, a support function or service delivery.
Strong experience with IT service management, incident management, escalations and continuous improvement.
Hands-on experience with Microsoft 365, Entra ID, Intune, ServiceNow or comparable enterprise technologies.
Experience managing outsourced service providers and vendor performance.
Strong communication and relationship-building skills, with the professional presence and credibility to influence stakeholders at all levels.
A demonstrated ability to improve processes, service standards and the end-user experience.
Experience supporting geographically distributed operations.
ITIL certification or practical ITIL/ITSM experience.

Additional Information

WHAT’S IN IT FOR YOU?

Be part of an industry that's more important than ever!
Award winning safety culture.
Supportive team environment with room to grow together.
Onsite Hybrid work model.
Employee Referral Program.
We are growing!
Certified as a Great Place to Work 2025-2026!

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Special needs accommodation is available upon request at all stages of the selection process.

We thank all applicants for their interest and will contact those candidates selected for interview.

Note, we are not accepting candidates from recruitment agencies.

Compensation: CAD 105000 - CAD 125000 - yearly

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More about this job

Responsibilities

Lead the Service Desk team and manage outsourced service providers to ensure high-quality service delivery and responsiveness. Drive continuous improvement by analyzing service trends, optimizing support processes, and fostering strong relationships across the organization.

Requirements

Requires at least 5 years of experience in IT support or service delivery, with 3 years in a leadership capacity. Candidates must possess strong knowledge of ITSM frameworks, enterprise technologies like Microsoft 365, and proven experience in vendor management.

Skills

IT Service Management
Service Desk Management
Incident Management
Vendor Management
Continuous Improvement
Microsoft 365
Entra ID
Intune
ServiceNow
Leadership
Stakeholder Management
Process Improvement
Communication
ITIL
Escalation Management
Automation

Benefits

Award winning safety culture
Supportive team environment
Employee Referral Program
Great Place to Work certified

Visa sponsorship

Not detected in the job text

Keywords

IT Service Manager
Service Desk
ITSM
ITIL
Microsoft 365
Entra ID
Intune
ServiceNow
Vendor Management
Incident Management
Continuous Improvement
Automation
Infrastructure Support
Facilities Management
Operations
Stakeholder Engagement
Technical Support
Enterprise Technology
Service Levels
End-user Experience

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