Find work in Canada.

611,053 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added just now
SM
Storeperson
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Excellent communication, customer service, teamwork, and collaboration skills.
Added just now
B
Existing Building Performance Lead
BPA
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Lead or coordinate enhanced building condition assessments. Integrate condition, remaining service life, energy performance and implementation dependencies into capital plans.
Added just now
TC
Logistics Coordinator
Tremco CPG Inc.
Vaughan, ON
- Full-time
…responsibilities and supports overall warehouse operations and service…
Added just now
B
Account Administrator
Brunel
Calgary, AB
- Contract
Brunel is currently seeking an Account Administrator to support accurate and timely supplier invoice and employee expense processing in a high-volume AP environment.
Added just now
D|
Professional Detailer | Lexus Downtown
DAG | Downtown AutoGroup
Toronto, ON
- Full-time
…trust, crafting reliability, and revolutionizing the automotive service experience. We're a community of skilled professionals who believe that maintaining a vehicle should be as rewarding…
Added just now
M
Assistant Manager
Mark's
Westbank, BC
- Full-time
Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards are provided to each customer.
Added just now
7
Store Crew
7-Eleven
Toronto, ON
- Internship
…team and fun interactions with customers. Cashier, customer service, retail or foodservice experience is great, but not required. If you have a positive attitude, our training programs will…
Added 1 min ago
CR
Licensed Practical Nurse- Casual
COGIR Real Estate
St. Albert, AB
- Part-time
Consists of Licensed Practical Nurses (LPNs) who deliver a great customer service experience by demonstrating compassion and empathy towards our residents, family members and team. We…
Added 1 min ago
K
Bussing Logistics Coordinator
Kiewit
AB · Edmonton, AB
- Full-time
Add or remove buses and adjust service levels based on workforce numbers, ridership, and project requirements.
Added 1 min ago
7
Store Crew
7-Eleven
AB · Edmonton, AB
- Full-time
…team and fun interactions with customers. Cashier, customer service, retail or foodservice experience is great, but not required. If you have a positive attitude, our training programs will…
Added 1 min ago
7
Store Crew
7-Eleven
Calgary, AB
- Full-time
…team and fun interactions with customers. Cashier, customer service, retail or foodservice experience is great, but not required. If you have a positive attitude, our training programs will…
Added 1 min ago
FC
Sr Manager- Facility Operations 3
FedEx Canada
Winnipeg, MB
- Full-time
within the service area of the station in a way that
Added 1 min ago
WC
Compliance Officer II
Workers Compensation Board of Manitoba
Winnipeg, MB
- Full-time
Added 1 min ago
D
Dental Hygienist - Odyssey Dental Care
Dentalcorp
Winnipeg, MB
- Full-time
We pride ourselves on providing quality dental care and 4.9 stars on Google reviews, evidence of our exceptional patient service, commitment to continuous learning and innovative technology.
Added 1 min ago
SS
Housekeeper
Sienna Senior Living
Kingston, ON
- Part-time
Employee Share Purchase Plan with company match
Added 1 min ago
Bussing Logistics Coordinator
Kiewit
Edmonton, AB
Add or remove buses and adjust service levels based on workforce numbers, ridership, and project requirements.
Added 1 min ago
Hospitality Services Assistant
University of Guelph
Chatham-Kent, ON · Ridgetown, ON
If you are a current employee of the University of Guelph you must apply on the internal Career Page in order to be considered as an internal applicant.
Added 1 min ago
Acting Store Manager Upper Canada Mall
EssilorLuxottica Group
Newmarket, ON
…Manager creates an environment where everyone delivers great service through The Sunglass Hut…
Added 1 min ago
LD
Sales Service Stock and Cashier
London Drugs Limited
New Westminster, BC
- $18.25 to $21.58 CAD / hour
- Other
The Sales Service (Stock/Cashier) position is primarily responsible for providing physical assistance in moving merchandise between sales and stock areas, handling general inquiries,…
Added 1 min ago
Video Game Tester - On-Site
Keywords Studios
Montreal, QC
Employee discounts and partnerships with STM, TELUS, BIXI, and more.
Added 1 min ago
LD
Beauty Advisor
London Drugs Limited
New Westminster, BC
- Other
The job of a London Drugs BEAUTY ADVISOR is to help the beauty department meet its sales and marketing objectives while ensuring top-notch customer service and retail beauty advice.
Added 1 min ago
Director, Apprenticeship Delivery & Industry Support Services
Government of Alberta
AB
The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career…
Added 1 min ago
Manager, Financial Planning and Accommodations
Government of Alberta
AB
The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding career opportunities.
Added 1 min ago
RG
Class 1 Truck Driver - Long Haul
Rainbow Greenhouses Inc.
Chilliwack, BC
- Full-time
Maintain accurate trip records, logs, mileage, hours-of-service, and required documentation
Added 1 min ago
Route Service Representative
Cintas
Kingston, ON
Cintas is seeking a Route Service Representative to manage and grow customer accounts in the Rental Division. Our partners drive a truck along an established route and service and sell…

Dexterra

IT Service Manager

5925 Airport Road, Mississauga, ON, L4V 1A3, Canada

$105,000 to $125,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $105,000 to $125,000 CAD / year
Job type: Full-time
Experience: 5+ years of progressive experience in IT support, Service Desk operations or IT service delivery.
Posting language: English
Posted: Nov 6, 2026

Original job description

Company Description

WHO ARE WE?

Dexterra Group (TSX: DXT) is a leading provider of support services and infrastructure support solutions across Canada and the United States. Through our diverse businesses, we deliver facilities management, food services, remote workforce accommodations, forestry services, and other operational solutions that help organizations operate safely, efficiently, and sustainably.

For more than 80 years, Dexterra has supported clients across a wide range of industries and environments, from commercial and institutional facilities to remote worksites and natural resource operations. We are committed to delivering exceptional service while creating meaningful opportunities for our people, clients, and communities.

Work That Matters, People Who Care.

Job Description

WHAT'S THE ROLE

Great IT service is about more than resolving tickets. It is about ownership, responsiveness and earning the trust of the people you support.

We’re looking for an IT Service Manager who can take ownership of our service delivery function and raise the bar for the end-user experience. Someone with a great attitude, strong professional presence and a genuine service mindset who is ready to challenge what is not working and make it better.

You’ll lead our Service Desk and work closely with internal teams and our outsourced service provider to strengthen accountability, improve service levels and make support easier and more effective for the people who rely on it.

WHAT YOU'LL DO

Lead the Service Desk and create a culture of ownership, responsiveness and follow-through.
Coach internal support staff and manage our outsourced Service Desk provider.
Take ownership of escalations, recurring issues and service challenges.
Improve support processes, service levels and the end-user experience.
Use service trends, metrics and feedback to identify problems and drive improvements.
Reduce recurring issues through better processes, automation, self-service and knowledge sharing.
Build strong relationships across Operations, functional teams and IT.
Support technology changes, new locations, acquisitions, onboarding and other business initiatives.
Manage key service vendors and hold them accountable for performance.

Qualifications

WHO WE'RE LOOKING FOR

You’re someone who takes ownership, builds strong relationships and credibility across the business, and gets things done. You understand IT service delivery, but you also know that excellent service comes down to people, communication and follow-through.

You bring:

5+ years of progressive experience in IT support, Service Desk operations or IT service delivery.
3+ years leading people, a support function or service delivery.
Strong experience with IT service management, incident management, escalations and continuous improvement.
Hands-on experience with Microsoft 365, Entra ID, Intune, ServiceNow or comparable enterprise technologies.
Experience managing outsourced service providers and vendor performance.
Strong communication and relationship-building skills, with the professional presence and credibility to influence stakeholders at all levels.
A demonstrated ability to improve processes, service standards and the end-user experience.
Experience supporting geographically distributed operations.
ITIL certification or practical ITIL/ITSM experience.

Additional Information

WHAT’S IN IT FOR YOU?

Be part of an industry that's more important than ever!
Award winning safety culture.
Supportive team environment with room to grow together.
Onsite Hybrid work model.
Employee Referral Program.
We are growing!
Certified as a Great Place to Work 2025-2026!

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Special needs accommodation is available upon request at all stages of the selection process.

We thank all applicants for their interest and will contact those candidates selected for interview.

Note, we are not accepting candidates from recruitment agencies.

Compensation: CAD 105000 - CAD 125000 - yearly

Apply About employer

More about this job

Responsibilities

Lead the Service Desk team and manage outsourced service providers to ensure high-quality service delivery and responsiveness. Drive continuous improvement by analyzing service trends, optimizing support processes, and fostering strong relationships across the organization.

Requirements

Requires at least 5 years of experience in IT support or service delivery, with 3 years in a leadership capacity. Candidates must possess strong knowledge of ITSM frameworks, enterprise technologies like Microsoft 365, and proven experience in vendor management.

Skills

IT Service Management
Service Desk Management
Incident Management
Vendor Management
Continuous Improvement
Microsoft 365
Entra ID
Intune
ServiceNow
Leadership
Stakeholder Management
Process Improvement
Communication
ITIL
Escalation Management
Automation

Benefits

Award winning safety culture
Supportive team environment
Employee Referral Program
Great Place to Work certified

Visa sponsorship

Not detected in the job text

Keywords

IT Service Manager
Service Desk
ITSM
ITIL
Microsoft 365
Entra ID
Intune
ServiceNow
Vendor Management
Incident Management
Continuous Improvement
Automation
Infrastructure Support
Facilities Management
Operations
Stakeholder Engagement
Technical Support
Enterprise Technology
Service Levels
End-user Experience

Report this job