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Dexterra

National Operations Manager - Outland Youth Employment Program

627 Squier Street, Thunder Bay, ON, P7B 4A7, Canada

Job type: Full-time
Experience: 5+ years of leadership experience in operations, workforce development, or community programs
Posting language: English
Posted: Sep 28, 2026

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Original job description

Company Description

https://dexterra.com

https://www.oyep.ca/

Job Description

BE THE DRIVING FORCE BEHIND ONE OF CANADA'S MOST IMPACTFUL INDIGENOUS YOUTH EMPLOYMENT PROGRAMS

In this national leadership role, you will guide strategy, develop exceptional leaders, foster trusted community partnerships, and ensure OYEP delivers measurable results for youth, communities, and partners nationwide

WHY JOIN US?

Competitive salary: $80,000 - $105,000 annually
Comprehensive benefits package
$500 annual Health Spending Account
$500 annual Wellness Benefit
RRSP matching
Paid travel
Excellent work-life balance
Growth and advancement opportunities within a national organization
A leadership role with autonomy, influence, and the ability to drive change
Whereas other companies are downsizing, we are growing!
Be #1 on day 1 by joining an industry leader

POSITION SUMMARY

The OYEP National Operations Manager is a senior national leadership role within RHS and a member of the RHS management team. Reporting to a Regional Operations Director, this position is accountable for translating OYEP strategy into safe, consistent, high-quality operations across Canada. The role leads the Regional Operations Managers, represents OYEP with employees, clients, Indigenous communities and partners, and ensures that program commitments, partner goals, safety requirements, service standards, and approved budgets are achieved.

ROLE MANDATE

This is the stakeholder-facing and employee-facing leadership role. It owns operational execution and people leadership, while partnering closely with the Program Enablement, Finance and Compliance Manager, who owns the financial control, funding, reporting, governance, and compliance framework.

SPECIFIC ACCOUNTABILITIES

National Strategy and Operational Leadership

Support OYEP strategy development and operation
Lead Regional Operations Managers to achieve operational goals
Monitor performance, manage risks, and drive continuous improvement
Align program delivery with youth, community, partner, and labour market needs
Coordinate national resources, scheduling, mobilization, and program readiness

People Leadership

Provide direct leadership, coaching, mentorship, and performance management to Regional Operations Managers and national operations support roles
Establish clear expectations and operating rhythms, including regular performance reviews, planning meetings, field follow-up, and completion tracking
Guide workforce planning, recruitment, onboarding, training, succession planning, and development for OYEP operational teams
Build a respectful, inclusive, collaborative, and high-performing culture
Hold leaders accountable

Partner, Client and Community Relationships

Represent OYEP and partner organizations with communities and stakeholders
Build and maintain relationships with Indigenous communities
Lead stakeholder engagement, communications, and issue resolution
Represent OYEP at community and industry events
Ensure partner commitments are achievable, funded, and delivered

Budget Execution and Operational Performance

Contribute operational plans and staffing needs for budgets and forecasts
Guide program delivery and address budget or performance issues
Review regular financial and operational performance information
Oversee operational and spending decisions
Provide accurate data for reports, forecasts, invoices, audits, and updates

Safety, Quality and Operational Risk

Champion a strong safety culture and compliance
Ensure alignment with Dexterra HSE standards
Provide required training, onboarding, and supervision
Ensure use of approved safety systems and programs
Lead incident management and continuous improvement
Escalate safety, operational, and business risks promptly

Growth, Communications and Program Impact

Expand partnerships and program impact
Support funding, business development, and workforce initiatives
Deliver engaging presentations that advance OYEP objectives
Provide timely, accurate outcome reports
Support Indigenous recruitment, retention, and workforce development

Qualifications

QUALIFICATIONS

Education and Experience

Post-secondary education or equivalent experience in a related field
5+ years of leadership experience in operations, workforce development, or community programs
Experience leading remote and multi-site teams
Proven success managing budgets, performance, and partner commitments
Experience working with Indigenous communities and organizations preferred
Strong stakeholder, partner, and public engagement experience

Skills and Abilities

Inspiring leader with strong accountability
Excellent communicator and public speaker
Highly organized with strong planning skills
Strong operational, financial, and decision-making skills
Effective coach and people developer
Skilled at building strong stakeholder relationships
Advanced Microsoft Office and systems proficiency
High integrity, cultural awareness, and inclusive leadership

SUCCESS MEASURES

Deliver programs safely, on time, and within budget
Meet commitments to youth, partners, and stakeholders
Identify, escalate, and resolve risks proactively
Demonstrate accountability, sound judgment, and attention to detail

WORKING CONDITIONS

Office-based or hybrid work environment with flexible scheduling requirements.
Regular travel across Canada to Indigenous communities, program locations, partner and client meetings, conferences, and events.
Occasional evening and weekend work may be required to meet program and stakeholder needs.
Safety is a condition of employment; all required training, travel, and compliance requirements must be maintained.

Additional Information

WHO ARE WE?

Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job – we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities. And, that’s something we’re truly proud of. Work That Matters, People Who Care.

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Special needs accommodation is available at all stages of the application process upon request.

Compensation: CAD 80000 - CAD 105000 - yearly

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More about this job

Responsibilities

Lead national OYEP operations by guiding regional managers, ensuring safe and consistent program delivery, and meeting operational, partner, and budget commitments. Build relationships with Indigenous communities and stakeholders, develop operational teams, manage risks and performance, and support program growth and impact.

Requirements

Requires post-secondary education or equivalent experience in a related field and at least five years of leadership experience in operations, workforce development, or community programs. Candidates should have experience leading remote or multi-site teams, managing budgets and partner commitments, and engaging stakeholders; experience with Indigenous communities is preferred.

Skills

Operational Leadership
Strategic Planning
People Management
Coaching and Mentoring
Workforce Planning
Budget Management
Performance Management
Stakeholder Engagement
Community Partnership Development
Public Speaking
Risk Management
Safety Compliance
Continuous Improvement
Financial and Operational Analysis
Microsoft Office
Inclusive Leadership

Benefits

Health Spending Account
Wellness Benefit
RRSP Matching
Paid Travel
Work-Life Balance
Growth and Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Outland Youth Employment Program
Indigenous Youth Employment
National Operations
Regional Operations
Operational Strategy
Program Delivery
Workforce Development
Indigenous Communities
Community Partnerships
Stakeholder Engagement
People Leadership
Recruitment
Onboarding
Training
Succession Planning
Budget Forecasting
Financial Performance
Operational Performance
Risk Management
Health, Safety and Environment
Safety Compliance
Incident Management
Continuous Improvement
Business Development
Funding
Microsoft Office
Multi-Site Team Leadership
Public Speaking

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