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Added 3 mins ago
Senior Manager, Contact Centre & Intelligent Automation Solutions
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Dexterra

OPERATIONS MANAGER - Remote Camp Setting Northwestern Ontario

627 Squier Street, Thunder Bay, ON, P7B 4A7, Canada

Job type: Full-time
Experience: Minimum 5 years of progressive management experience in hospitality, remote camp operations, or similar fields.
Posting language: English
Posted: Sep 21, 2026

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Original job description

Company Description

https://dexterra.com

Job Description

We are growing our team and looking for people that thrive in a fast paced dynamic environment

LEAD OPERATIONS - DRIVE RESULTS - BUILD STRONGER COMMUNITIES!

Are you a hands-on leader who thrives in the field and knows how to turn strategy into operational excellence? We are seeking multiple experienced Operations Managers to join our team and oversee multiple contracts across Northwestern Ontario, lead high-performing teams, strengthen client relationships, and drive continuous improvement across all areas of the business. This is an opportunity to make a meaningful impact while championing safety, operational performance, employee development, and community engagement.

WHY JOIN US?

Competitive salary: $95,000 - $107,000 annually
Comprehensive benefits package
$500 annual Health Spending Account
$500 annual Wellness Benefit
RRSP matching
Paid travel
Excellent work-life balance with a 2 week on/ 2 week off rotation
Growth and advancement opportunities within a national organization
A leadership role with autonomy, influence, and the ability to drive change
Whereas other companies are downsizing, we are growing!
Be #1 on day 1 by joining an industry leader

As an Operations Manager, you'll spend the majority of your time supporting field operations, mentoring leaders, building client partnerships, and ensuring operational excellence across a diverse portfolio. If you're passionate about leadership, problem-solving, and creating exceptional experiences for clients and employees alike, we'd love to hear from you.

Reporting to the District Manager and/or Regional Operations Director, the Operations Manager (OM) is responsible for overseeing portfolios for a specific region to ensure efficiency and effectiveness and execute the strategic vision of the regional and Senior Leadership Team. Operations Managers foster long term relationships by delivering operational excellence to meet client and customer needs. Strong attention to detail with the ability to manage multiple priorities in a fast paced and deadline driven environment. The OM also provides direction and expertise to the region by promoting corporate strategies and best practices aligned with our Vision and Values.

This is a safety-sensitive position requiring drug and alcohol testing and a criminal background check as a condition of employment.

WHAT IS THE ROLE?

This role holds expansive responsibilities for the performance of multiple contracts across their district.

Key Responsibilities include (but are not limited to) the following, as well as related duties incidental to the work described therein:

Performance Management & Continuous Improvement

Standardize SOPs, reporting tools, and service models across sites
Lead change management initiatives to improve service delivery and efficiency
Build and deploy operational systems aligned to corporate/client standards
Coordinate with other department leaders to solution problems.
Liaise with District Manager, Regional Operations Director and other OM’s and ensure the consistent implementation of strategic initiatives to all field operation groups.
Mentor and train all direct reports
Ensure compliance with employment standards, human rights, health and safety, and WHMIS within all regions.

HSEQ Leadership

Promote the company values and be a leader in health and safety.
Monitor KPIs and coach site leaders to meet targets.
Analyze site-level data to identify trends and opportunities.
Support site leadership with incident response, investigation and reporting.
Support training on company Quality (FTQ) and Safety (Sphera) platforms.
Implement regional HSEQ programs; ensure compliance and readiness
Lead emergency preparedness planning and training

Financial & Client Stewardship

Review audit results; direct corrective actions and recognition programs
Manage regional budgets and P&L performance
Oversee and support regional and site purchasing

Workforce Planning & Leadership Development

Serve as escalation point for client issues; maintain strong relationships
Approve purchases and staffing plans
Ensure completion of scheduled internal and client audits.

Working Conditions:

Travel throughout northwestern Ontario is required, including flight and/or helicopter access sites.
Work will be 75% + based in the field supporting active operations.
Ability to work long shifts and rotational schedules.
Occasional travel to other projects across Canada.
Extended periods away from home with possible weather-related travel delays.
Must comply with all company and client health, safety, and operational standards.

Physical Demands:

Extended periods of standing, walking, and on-site presence in remote locations.
Ability to lift, carry, and move items up to 40–50 lbs.
Work in varying environmental conditions, including extreme weather.
Travel to multiple sites, including fly-in/fly-out locations.

Qualifications

WHO ARE WE LOOKING FOR?

Qualifications:

Minimum 5 years of progressive management experience in hospitality, remote camp operations, or similar fields.
Post-secondary education in business, hospitality, or a related discipline preferred.
WHMIS and other relevant safety certifications (or willingness to obtain).
Valid driver’s license and ability to travel as required.
Comfortable with long drives in remote areas.

Competencies:

Proven leadership and supervisory experience in hospitality, remote camp, or related operations.
Demonstrated ability to attracts, develop, and retain employees.
Strong client service focus with excellent interpersonal and communication skills.
Financial management skills, including budgeting, forecasting, and cost control.
Proficient in Microsoft Office Suite and operational management tools.
Strong understanding of Health & Safety compliance.
Ability to work independently with minimal direct supervision during remote shifts
Cultural sensitivity and adaptability in diverse team environments.

Additional Information

Work schedule and remuneration:

Operations Managers typically work on a rotational schedule of 2 weeks on/2 week off, which may change on occasion due to operations needs. Site locations are in remote settings, requiring either air travel to site, or via ground on our shuttle. You may be required to work nights, weekdays, weekends, and general holidays.

WHO ARE WE?

Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job – we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities. And, that’s something we’re truly proud of. Work That Matters, People Who Care.

Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Special needs accommodation is available at all stages of the application process upon request.

Compensation: CAD 95000 - CAD 107000 - yearly

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More about this job

Responsibilities

The Operations Manager oversees multiple contracts across Northwestern Ontario, focusing on operational excellence, performance management, and continuous improvement. They are responsible for mentoring site leaders, managing regional budgets, and ensuring strict compliance with health, safety, and quality standards.

Requirements

Candidates must have a minimum of 5 years of progressive management experience in hospitality, remote camp operations, or similar fields. A valid driver's license and the ability to travel to remote, fly-in/fly-out locations are required.

Skills

Operations management
Leadership
Performance management
Change management
Financial management
Budgeting
Forecasting
Health and safety compliance
WHMIS
Strategic planning
Team development
Problem solving
Data analysis
Emergency preparedness

Benefits

Health spending account
Wellness benefit
RRSP matching
Paid travel

Visa sponsorship

Not detected in the job text

Keywords

Operations Manager
Remote Camp
Northwestern Ontario
Performance Management
Continuous Improvement
SOPs
HSEQ
KPIs
P&L Performance
Workforce Planning
Leadership Development
WHMIS
Quality Assurance
Emergency Preparedness
Budgeting
Forecasting
Cost Control
Microsoft Office Suite
Health and Safety
Field Operations
Client Stewardship
Rotational Schedule
Dexterra Group
Strategic Initiatives
Change Management

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