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Added 2 mins ago
S
shift supervisor - Store# 66356, ANGE-GARDIEN
Starbucks
Ange-Gardien, QC
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 2 mins ago
OA
Night Shift Machine Operator
Oldcastle APG
Balzac, AB
- Other
…mandated by safety policies and procedures to produce a superior product. This position will manufacture and maintain inventory for an extensive selection of hardscape concrete…
Added 2 mins ago
OA
Machine Operator
Oldcastle APG
Balzac, AB
- Other
…mandated by safety policies and procedures to produce a superior product. This position will manufacture and maintain inventory for an extensive selection of hardscape concrete…
Added 17 mins ago
ES
Senior Systems Architect
Euna Solutions
Oakville, ON
- Full-time
The Platform & Enterprise Technology team at Euna Solutions sets the architectural foundation that every product in the portfolio runs on, and this role owns that foundation. As Senior…
Added 17 mins ago
OA
Graphic Designer-ANJOU, QC
Oldcastle APG
Montreal, QC
- Other
The Graphic Designer produces 3D renders, textures, and visual materials to support product development and go-to-market activities, working closely with R&D, Marketing, and external…
Added 32 mins ago
TH
Overnight Freight Associate Part-Time - 7170 Lethbridge
The Home Depot Canada
Lethbridge, AB
- Part-time
Communicating with other freight team members to ensure all product is stocked in the proper area.
Added 32 mins ago
TH
Order Picker Full-Time - 7222 Fort Saskatchewan
The Home Depot Canada
Fort Saskatchewan, AB
- Full-time
Gathering the product mix to fill all orders in a timely manner, while utilizing the Order Fulfillment Application.
Added 48 mins ago
PV
Keyholder
Pet Valu
Vaughan, ON
- Part-time
In cases where the Store Manager or Assistant Store Manager are not in the store, Keyholder may assign daily goals and tasks to ACEs.
Added 1 hour ago
LC
Software Development Manager
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
In partnership with the Product Manager, accountable for setting the annual/quarterly OKRs, Roadmaps and for successful execution
Added 1 hour ago
MR
Cosmetic Merchandiser
Match Retail
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Contract
…Canada, supporting major retailers and top brands by bringing new product launches to life. Our Merchandising Team visits stores to update product sections, ensuring the latest innovations…
Added 1 hour ago
DSW: Sales Associate
DSW-Designer Shoe Warehouse
Calgary, AB · AB · Rocky View, Alberta
As a (Part-time) Sales Associate, you will report to the Store Manager and assist in fostering inclusivity and diverse customer connections. In this role, you will be responsible for…
Added 2 hours ago
C
Senior Demand Planner
Confidential
London, ON
- Full-time
…London, Ontario. Reporting to the Sales and Operations Planning Manager the SDP will develop and maintain a strategic demand plan, coach junior planners and provide backup support to the…
Added 2 hours ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
London, ON
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 2 hours ago
SD
Merchandiser, Hourly Part Time Day
Shoppers Drug Mart
Toronto, ON
- Part-time
Organize backroom product and follow Backroom Inventory Management (BIMI) processes
Added 2 hours ago
SD
Merchandiser, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Toronto, ON
- Part-time
Organize backroom product and follow Backroom Inventory Management (BIMI) processes
Added 2 hours ago
SD
Assistant Front Store Manager, Hourly Full Time Night
Shoppers Drug Mart
Ottawa, ON
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 2 hours ago
TH
Overnight Freight Associate Part-Time - 7170 Lethbridge
The Home Depot
Lethbridge, AB
- Part-time
Communicating with other freight team members to ensure all product is stocked in the proper area.
Added 2 hours ago
TH
Order Picker Full-Time - 7222 Fort Saskatchewan
The Home Depot
Fort Saskatchewan, AB
- Full-time
Gathering the product mix to fill all orders in a timely manner, while utilizing the Order Fulfillment Application.
Added 3 hours ago
BI
Environmental Health Safety Specialist
Bray International, Inc.
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Bray prides itself on delivering products of the highest quality and value, with an ever-expanding product line that aims to satisfy our customers’ unique needs. Since its founding in 1986,…
Added 3 hours ago
BI
Outside Sales Representative – North/Central Alberta
Bray International, Inc.
AB · Edmonton, AB
- Full-time
Bray prides itself on delivering products of the highest quality and value, with an ever-expanding product line that aims to satisfy our customers’ unique needs. Since its founding in 1986,…
Added 3 hours ago
BI
Technical Inside Sales Manager
Bray International, Inc.
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Bray prides itself on delivering products of the highest quality and value, with an ever-expanding product line that aims to satisfy our customers’ unique needs. Since its founding in 1986,…
Added 3 hours ago
FT
General Labourer (Sudbury Barrydowne)
Fountain Tire
Sudbury, ON
- Other
At Fountain Tire, you’d have a great place to work! Market leading wages, a manager with a large support network, and the chance to learn and grow. If you are interested apply in-store or…
Added 3 hours ago
Retail Experience Lead
Fire & Flower Inc.
Canmore, AB
The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to…
Added 4 hours ago
A
Program Manager, Retail Product Transformation and Operating Model Design [AQ-25792]
Aquent
Toronto, ON
- $65 to $95 CAD / hour
- Contract
Aquent is partnering with a leading Canadian retail organization seeking an experienced Program Manager to support a major enterprise transformation of product information, content, digital…
Added 4 hours ago
A
Design Engineer, North America AMZL Design Engineering
Amazon
St. Thomas, ON
- Full-time
…customer-focused individuals who want to join our team as an Area Manager. In this role, you will a team of hourly workforce and will be responsible for engaging your team during their…

DGI Supply

Customer Service Representative

Mississauga, ON, Canada

Target compensation range is $53k-$60k annually. · Full-time

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Job details

Pay: Target compensation range is $53k-$60k annually.
Job type: Full-time
Posting language: English
Posted: Nov 6, 2026

Original job description

The Customer Service Representative will be responsible for answering phone calls, replying to emails, to answer questions, solve problems, quote, enter orders, sourcing, leveraging pricing with vendors and promoting our organization's products and services. They will also research and resolve complaints to ensure customer retention and satisfaction. Working collaboratively with their colleagues has a focus on building strong customer relationships and their profitability to drive both the customer’s and the company’s success.

DUTIES AND RESPONSIBILITIES:

Handles customer and sales interactions via phone, email and tickets within the Customer Care Box
Log into phone system (Office @ Hand) and use appropriate codes for activities
Process requests for quotations, order entry and product questions from customers; as needed provides on-demand expediting
Ensure accurate order entry and timely feedback to customer inquiries
Drives profit margin and the customer success
Brings in internal and external partners and leverages their expertise; as well as the tools and resources needed
Active and contributing member of the Customer Service Team Huddle and active participant in ongoing customer service training
Serve as a role model for peer group and new hires
Monitor and review performance to operational metrics, order processing and service level reporting
Source equal or alternative products as needed
Establish vendor relationships
Handle a fast pace, complex and demanding requests to meet customer deadlines
Suggest cost reduction opportunities or efficiency gains in all aspects of Customer Service transactions and activities; reporting pricing inaccuracies
Responsible for researching and resolving complaints, product inquiries or ordering to ensure customer retention and satisfaction
Other duties as assigned
Reports to the Customer Service Manager

SKILLS AND EXPERIENCE REQUIRED:

3+ years’ customer service experience in Industrial Supplies or related field highly preferred
Industry knowledge desired but not required
Excellent listening skills and the ability to empathize with customers
Thorough, organized and systematic in approach to work
Effectively manage work hours and demonstrate strong organizational skills
Strong verbal and written communication skills
Skilled at establishing and maintaining effective working relationships
Ability to manage self in a fast-paced business environment
Moderate to advanced skills in technology
Possess a “roll up your sleeves” approach to daily tasks
Proven ability to use operating systems and other third-party software to service customer needs effectively; including Microsoft Office (Word, Outlook, Excel, Teams) and Prophet21 (ERP)
Professional maturity, integrity and a positive attitude
Strong ability to work well under pressure
Passionate, Adaptable, Customer Focused and Teamwork oriented
Strong sense of urgency and accountability

PHYSICAL/MENTAL REQUIREMENTS:

Requires prolonged sitting, sometimes standing, bending and walking
Moderate to heavy use of hands in grasping, repetitive hand movement and finger coordination in keeping records and using a keyboard
Speech and hearing to communicate effectively in group settings, one-on-one, and by telephone
High level of concentration, confidentiality and organization
Ability to multi-task

REMOTE/HYBRID WORK REQUIREMENTS: In order to work remotely the Employee Must:

Reside in the United States or Canada.
Have access to high-speed reliable internet (with a minimum of 50 mbps for download speed and 50 mbps for upload speed).
Have a quiet, dedicated workspace free from distraction.
For more details, see the Remote Work Policy in the Employee Handbook.

Employment Opportunity includes:

Health and dental benefits, employee assistance program, RRSP/DPSP Program, paid vacation and more!
Target compensation range is $53k-$60k annually.

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More about this job

Responsibilities

The Customer Service Representative manages customer interactions via phone, email, and tickets to process orders, resolve complaints, and ensure satisfaction. They also collaborate with internal and external partners to drive profitability and maintain strong vendor relationships.

Requirements

Candidates should have 3+ years of customer service experience, preferably in industrial supplies, and possess strong verbal and written communication skills. Proficiency in Microsoft Office and ERP software is required, along with the ability to work effectively in a fast-paced environment.

Skills

Customer service
Order entry
Vendor management
Problem solving
Communication skills
Organizational skills
Microsoft Office
Prophet21
ERP
Data entry
Conflict resolution
Time management
Attention to detail
Interpersonal skills
Technical proficiency

Benefits

Health benefits
Dental benefits
Employee assistance program
RRSP/DPSP Program
Paid vacation

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Order Processing
Vendor Relations
Industrial Supplies
ERP
Prophet21
Microsoft Office
Customer Retention
Profit Margin
Technical Support
Remote Work
Data Entry
Conflict Resolution
Operations
Supply Chain
Communication
Accountability
Time Management
Reporting
Performance Metrics

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