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Added 3 mins ago
Data Systems Officer
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…culinary, hospitality and horticulture, social and community services, and media, art and…
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TF
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- Full-time
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Financial Planner - Gaspé
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Sales Associate
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DGI Supply

Customer Service Representative

Mississauga, ON, Canada

Target compensation range is $53k-$60k annually. · Full-time

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Job details

Pay: Target compensation range is $53k-$60k annually.
Job type: Full-time
Posting language: English
Posted: Nov 6, 2026

Original job description

The Customer Service Representative will be responsible for answering phone calls, replying to emails, to answer questions, solve problems, quote, enter orders, sourcing, leveraging pricing with vendors and promoting our organization's products and services. They will also research and resolve complaints to ensure customer retention and satisfaction. Working collaboratively with their colleagues has a focus on building strong customer relationships and their profitability to drive both the customer’s and the company’s success.

DUTIES AND RESPONSIBILITIES:

Handles customer and sales interactions via phone, email and tickets within the Customer Care Box
Log into phone system (Office @ Hand) and use appropriate codes for activities
Process requests for quotations, order entry and product questions from customers; as needed provides on-demand expediting
Ensure accurate order entry and timely feedback to customer inquiries
Drives profit margin and the customer success
Brings in internal and external partners and leverages their expertise; as well as the tools and resources needed
Active and contributing member of the Customer Service Team Huddle and active participant in ongoing customer service training
Serve as a role model for peer group and new hires
Monitor and review performance to operational metrics, order processing and service level reporting
Source equal or alternative products as needed
Establish vendor relationships
Handle a fast pace, complex and demanding requests to meet customer deadlines
Suggest cost reduction opportunities or efficiency gains in all aspects of Customer Service transactions and activities; reporting pricing inaccuracies
Responsible for researching and resolving complaints, product inquiries or ordering to ensure customer retention and satisfaction
Other duties as assigned
Reports to the Customer Service Manager

SKILLS AND EXPERIENCE REQUIRED:

3+ years’ customer service experience in Industrial Supplies or related field highly preferred
Industry knowledge desired but not required
Excellent listening skills and the ability to empathize with customers
Thorough, organized and systematic in approach to work
Effectively manage work hours and demonstrate strong organizational skills
Strong verbal and written communication skills
Skilled at establishing and maintaining effective working relationships
Ability to manage self in a fast-paced business environment
Moderate to advanced skills in technology
Possess a “roll up your sleeves” approach to daily tasks
Proven ability to use operating systems and other third-party software to service customer needs effectively; including Microsoft Office (Word, Outlook, Excel, Teams) and Prophet21 (ERP)
Professional maturity, integrity and a positive attitude
Strong ability to work well under pressure
Passionate, Adaptable, Customer Focused and Teamwork oriented
Strong sense of urgency and accountability

PHYSICAL/MENTAL REQUIREMENTS:

Requires prolonged sitting, sometimes standing, bending and walking
Moderate to heavy use of hands in grasping, repetitive hand movement and finger coordination in keeping records and using a keyboard
Speech and hearing to communicate effectively in group settings, one-on-one, and by telephone
High level of concentration, confidentiality and organization
Ability to multi-task

REMOTE/HYBRID WORK REQUIREMENTS: In order to work remotely the Employee Must:

Reside in the United States or Canada.
Have access to high-speed reliable internet (with a minimum of 50 mbps for download speed and 50 mbps for upload speed).
Have a quiet, dedicated workspace free from distraction.
For more details, see the Remote Work Policy in the Employee Handbook.

Employment Opportunity includes:

Health and dental benefits, employee assistance program, RRSP/DPSP Program, paid vacation and more!
Target compensation range is $53k-$60k annually.

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More about this job

Responsibilities

The Customer Service Representative manages customer interactions via phone, email, and tickets to process orders, resolve complaints, and ensure satisfaction. They also collaborate with internal and external partners to drive profitability and maintain strong vendor relationships.

Requirements

Candidates should have 3+ years of customer service experience, preferably in industrial supplies, and possess strong verbal and written communication skills. Proficiency in Microsoft Office and ERP software is required, along with the ability to work effectively in a fast-paced environment.

Skills

Customer service
Order entry
Vendor management
Problem solving
Communication skills
Organizational skills
Microsoft Office
Prophet21
ERP
Data entry
Conflict resolution
Time management
Attention to detail
Interpersonal skills
Technical proficiency

Benefits

Health benefits
Dental benefits
Employee assistance program
RRSP/DPSP Program
Paid vacation

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Order Processing
Vendor Relations
Industrial Supplies
ERP
Prophet21
Microsoft Office
Customer Retention
Profit Margin
Technical Support
Remote Work
Data Entry
Conflict Resolution
Operations
Supply Chain
Communication
Accountability
Time Management
Reporting
Performance Metrics

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