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Added 7 mins ago
SS
Senior General Manager
Sienna Senior Living
BC · Surrey, BC
- Full-time
Join our compassionate and dynamic team as the Senior General Manager at Sienna Senior Living, where we hold the privilege of serving Canada’s seniors with the utmost comfort, dignity, and…
Added 7 mins ago
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Gas Bar Attendant - Brandon Richmond Gas Bar
Co-op
Brandon, MB
- Part-time
Additional Offerings: Team Member Purchase Rebate Program, Team Member Volunteer Incentive Program, Home Centre Preferred Pricing, EFAP (Employee and Family Assistance Program), Team Member…
Added 7 mins ago
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Director, Corporate Accounting
Co-op
Saskatoon, SK
- Full-time
…as the communities we serve and an environment where every team member brings their whole self to work. We believe all candidates should feel at home with us and be given the opportunity to…
Added 7 mins ago
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Asset Manager, Rail Fleet Projects
Metrolinx
Canada
- Full-time
Provides oversight to staff and assigned functional project teams, including defining team member roles, responsibilities, and expectations.
Added 7 mins ago
Customer Experience Associate - Carling & Woodroffe, ON (15 hours/week)
Scotiabank
Ottawa, ON
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Added 7 mins ago
Manager, Customer Operations
Bell
Montreal, QC
The role of the Bell Business Markets (BBM) Client Services Manager, within the Service Provisioning Team, is to lead a team of client agents to deliver excellent customer service. This…
Added 7 mins ago
Senior Consultant, Proposal Management
Bell
Toronto, ON
…supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms…
Added 8 mins ago
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CNC Machine Operator - Precision Equipment
CyberCoders
Chatham, NB
- $30 to $32 CAD / hour
- Contract
…an accommodation while seeking employment, please contact a member of our Human Resources team to make…
Added 8 mins ago
ZI
Operations Manager
ZenaTech Inc.
Toronto, ON
- Full-time
…and selected, and all final hiring decisions are made, by a member of our hiring…
Added 8 mins ago
ZI
Senior Financial Analyst
ZenaTech Inc.
Toronto, ON
- Full-time
…and selected, and all final hiring decisions are made, by a member of our hiring…
Added 8 mins ago
AK
Development Coordinator, Donor Services and Operations
Aga Khan Museum
Toronto, ON
- Full-time
…dynamic Development Coordinator to support the Donor Services and Operations…
Added 22 mins ago
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Customer Service Representative
DGI Supply
Mississauga, ON
- Full-time
Active and contributing member of the Customer Service Team Huddle and active participant in ongoing customer service training
Added 22 mins ago
WF
Security Analyst, GRC
West Fraser
Vancouver, BC
- Full-time
As a member of West Fraser’s Cyber Security team, you will play a critical role in ensuring that this information is secure while enabling technology and business partners to innovate,…
Added 22 mins ago
TC
Service Advisor
Toromont Cat
Thunder Bay, ON
- Full-time
Toromont Cat is looking for a Service Advisor to join our team in Thunder Bay! This position will provide technical direction and accountability for scheduling all equipment repairs with…
Added 22 mins ago
PH
Audiologist Cochlear Implant
Providence Healthcare
Vancouver, BC
- Full-time
…area and work site may be subject to change consistent with operations requirements and applicable provisions of the Collective Agreement and statutes. **Testing may be required. ***A…
Added 22 mins ago
SA
Senior IT Engineer
Schema App
Remote, Canada
- Full-time
- Remote
AI-based tools may be used to support screening; all resumes are reviewed by a member of our team.
Added 22 mins ago
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Partnerships Manager
Relay
Remote, Canada
- Full-time
- Remote
Stage 1: A 45-minute Google Meet video call with a member of the Talent team
Added 22 mins ago
YT
Child & Youth Counsellor- Inpatient Units (Part-time)
YOUTHDALE TREATMENT CENTRES
Toronto, ON
- Part-time
…young people in Youthdale’s programs on a day-to-day basis. A member of an inter-professional team, the Child & Youth Counsellor is responsible for carrying a primary care…
Added 37 mins ago
Retail Sales & Delivery Associate
Fire & Flower Inc.
Halton Hills, ON
Team member discount and access to other perks like Perkopolis, Goodlife and many more!
Added 37 mins ago
Director of Information Technology
The Corporation of The City of St. Thomas
St. Thomas, ON
As a member of the senior leadership team, the Director provides advice and recommendations regarding technology investments, cybersecurity risks, governance frameworks, capital planning,…
Added 37 mins ago
GC
Fitness Coach (Part Time)
Granite Club
Toronto, ON · North York, ON
- Part-time
Team Communication: Collaborate with supervisors and fellow team members to improve operations and member satisfaction. Share information clearly and consistently to support a unified team…
Added 37 mins ago
Clinic Secretary - Family Practice Health Centre
Women's College Hospital
Toronto, ON
…and health system solutions. If you're ready to be part of a team that is revolutionizing the future of healthcare, then you will want to join an institution where the possibilities for…
Added 37 mins ago
Pharmacy Technician - Pharmacy
Women's College Hospital
Toronto, ON
As an integral member of the Pharmacy team, the Pharmacy Technician will be responsible for the technical aspects of drug distribution and quality assurance. They are also responsible for…
Added 37 mins ago
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Leasing Representative (Part-Time)
Greyspring
Montreal, QC
- Part-time
…and evolving organization, we are continuously improving our operations, processes, and resident experience as our portfolio expands. We value adaptability, accountability, strong service,…
Added 37 mins ago
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Leasing Representative
Greyspring
Montreal, QC
- Full-time
…and evolving organization, we are continuously improving our operations, processes, and resident experience as our portfolio expands. We value adaptability, accountability, strong service,…

DGI Supply

Customer Service Representative

Mississauga, ON, Canada

Target compensation range is $53k-$60k annually. · Full-time

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Job details

Pay: Target compensation range is $53k-$60k annually.
Job type: Full-time
Posting language: English
Posted: Nov 6, 2026

Original job description

The Customer Service Representative will be responsible for answering phone calls, replying to emails, to answer questions, solve problems, quote, enter orders, sourcing, leveraging pricing with vendors and promoting our organization's products and services. They will also research and resolve complaints to ensure customer retention and satisfaction. Working collaboratively with their colleagues has a focus on building strong customer relationships and their profitability to drive both the customer’s and the company’s success.

DUTIES AND RESPONSIBILITIES:

Handles customer and sales interactions via phone, email and tickets within the Customer Care Box
Log into phone system (Office @ Hand) and use appropriate codes for activities
Process requests for quotations, order entry and product questions from customers; as needed provides on-demand expediting
Ensure accurate order entry and timely feedback to customer inquiries
Drives profit margin and the customer success
Brings in internal and external partners and leverages their expertise; as well as the tools and resources needed
Active and contributing member of the Customer Service Team Huddle and active participant in ongoing customer service training
Serve as a role model for peer group and new hires
Monitor and review performance to operational metrics, order processing and service level reporting
Source equal or alternative products as needed
Establish vendor relationships
Handle a fast pace, complex and demanding requests to meet customer deadlines
Suggest cost reduction opportunities or efficiency gains in all aspects of Customer Service transactions and activities; reporting pricing inaccuracies
Responsible for researching and resolving complaints, product inquiries or ordering to ensure customer retention and satisfaction
Other duties as assigned
Reports to the Customer Service Manager

SKILLS AND EXPERIENCE REQUIRED:

3+ years’ customer service experience in Industrial Supplies or related field highly preferred
Industry knowledge desired but not required
Excellent listening skills and the ability to empathize with customers
Thorough, organized and systematic in approach to work
Effectively manage work hours and demonstrate strong organizational skills
Strong verbal and written communication skills
Skilled at establishing and maintaining effective working relationships
Ability to manage self in a fast-paced business environment
Moderate to advanced skills in technology
Possess a “roll up your sleeves” approach to daily tasks
Proven ability to use operating systems and other third-party software to service customer needs effectively; including Microsoft Office (Word, Outlook, Excel, Teams) and Prophet21 (ERP)
Professional maturity, integrity and a positive attitude
Strong ability to work well under pressure
Passionate, Adaptable, Customer Focused and Teamwork oriented
Strong sense of urgency and accountability

PHYSICAL/MENTAL REQUIREMENTS:

Requires prolonged sitting, sometimes standing, bending and walking
Moderate to heavy use of hands in grasping, repetitive hand movement and finger coordination in keeping records and using a keyboard
Speech and hearing to communicate effectively in group settings, one-on-one, and by telephone
High level of concentration, confidentiality and organization
Ability to multi-task

REMOTE/HYBRID WORK REQUIREMENTS: In order to work remotely the Employee Must:

Reside in the United States or Canada.
Have access to high-speed reliable internet (with a minimum of 50 mbps for download speed and 50 mbps for upload speed).
Have a quiet, dedicated workspace free from distraction.
For more details, see the Remote Work Policy in the Employee Handbook.

Employment Opportunity includes:

Health and dental benefits, employee assistance program, RRSP/DPSP Program, paid vacation and more!
Target compensation range is $53k-$60k annually.

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More about this job

Responsibilities

The Customer Service Representative manages customer interactions via phone, email, and tickets to process orders, resolve complaints, and ensure satisfaction. They also collaborate with internal and external partners to drive profitability and maintain strong vendor relationships.

Requirements

Candidates should have 3+ years of customer service experience, preferably in industrial supplies, and possess strong verbal and written communication skills. Proficiency in Microsoft Office and ERP software is required, along with the ability to work effectively in a fast-paced environment.

Skills

Customer service
Order entry
Vendor management
Problem solving
Communication skills
Organizational skills
Microsoft Office
Prophet21
ERP
Data entry
Conflict resolution
Time management
Attention to detail
Interpersonal skills
Technical proficiency

Benefits

Health benefits
Dental benefits
Employee assistance program
RRSP/DPSP Program
Paid vacation

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Order Processing
Vendor Relations
Industrial Supplies
ERP
Prophet21
Microsoft Office
Customer Retention
Profit Margin
Technical Support
Remote Work
Data Entry
Conflict Resolution
Operations
Supply Chain
Communication
Accountability
Time Management
Reporting
Performance Metrics

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