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Added 1 min ago
Meat - Meat Cutter
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Calgary, AB
Provide technical training to new staff and clerks
Added 1 min ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
Aurora, ON
Innovation program to encourage idea sharing;
Added 1 min ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Pointe-Claire, QC
Innovation program to encourage idea sharing;
Added 1 min ago
MANAGER
Boutique La Vie En Rose
Pointe-Claire, QC
Innovation program to encourage idea sharing;
Added 1 min ago
MANAGER
Boutique La Vie En Rose
Rosemère, QC
Innovation program to encourage idea sharing;
Added 1 min ago
Manager, Kamatsiarniq
Tungasuvvingat Inuit
Ottawa, ON
Develops, implements and reviews program-specific policies, processes and procedures covering the areas of intake, assessment, safety and service planning, and outcome monitoring, and…
Added 1 min ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Winnipeg, MB
Recognition program for years of service; Innovation program to encourage idea sharing;
Added 1 min ago
BV
ASSISTANT MANAGER
Bikini Village
La Trinité-des-Monts, QC
- Full-time
Recognition program for years of service; Innovation program to encourage idea sharing;
Added 1 min ago
NV
Senior Program Manager (ID#5605)
New Value Solutions
Vancouver, BC · Greater Vancouver, BC
- Contract
New Value Solutions, a national IT consulting company, is seeking a Senior Program Manager to lead large, complex technology initiatives from inception through implementation and transition…
Added 2 mins ago
BV
ASSISTANT MANAGER
Bikini Village
Winnipeg, MB
- Full-time
Recognition program for years of service; Innovation program to encourage idea sharing;
Added 16 mins ago
Data Systems Officer
Durham College
Oshawa, ON
Reporting To: Manager, Dual Credits & Academic Upgrading
Added 16 mins ago
GT
HR Business Partner
GeoSpectrum Technologies, Inc
Dartmouth, NS
- Full-time
Working in a high-growth, agile, and complex environment, the HRBP provides expertise in workforce program development and delivery, employee relations, organizational development, and…
Added 16 mins ago
S
Accountant II
SAIT
Calgary, AB
- Temporary
…resource for internal and external stakeholders, communicates technical information in clear, practical terms, supports audit inquiries, and provides training, mentoring, and current…
Added 16 mins ago
CT
Network Analyst
Calgary TELUS Convention Centre
Calgary, AB
- Full-time
…Convention Centre's network infrastructure. Reporting to the Senior Manager, IT & Cyber Security, this role ensures reliable connectivity for business operations, event technology services,…
Added 16 mins ago
MP
Manager, Sensory Quality
Mother Parkers Tea & Coffee
Mississauga, ON
- Full-time
The Sensory Quality Manager is a subject matter expert in the area of sensory evaluation (cupping) for our locations in Fort Worth and Mississauga. This position enables appropriate blend…
Added 17 mins ago
BL
Billing and Collections Specialist
BC Legal Management Association
BC · West Vancouver, BC
- Other
…esteemed billing and collections department team. Reporting to the Manager of Finance, Billing and Collections, this full-time, permanent role is perfect for individuals aiming to excel…
Added 31 mins ago
Environmental Services Engineer, Compliance-TS269
City of London
London, ON
Reporting to the Division Manager, Wastewater Treatment Operations, the Environmental Services Engineer is responsible for overseeing the development and implementation of a wastewater…
Added 31 mins ago
M
Asset Manager, Rail Fleet Projects
Metrolinx
Canada
- Full-time
…service of our transit system as the Metrolinx engineering technical authority and owner of more than $20 billion in assets and growing to $60 billion by…
Added 31 mins ago
V
Wealth Planner - Cedar Hills
Vancity
Surrey, BC
- Full-time
This is a Full-time, Permanent role based at our Cedar Hills Community Branch (Branch 44) that will report directly to the Team Manager, Wealth Solutions.
Added 31 mins ago
V
Wealth Planner - Guildford (20-Month Contract)
Vancity
Surrey, BC
- Full-time
This is a Full-time, Temporary role based at our Guildford Community Branch (Branch 30) that will report directly to the Team Manager, Wealth Solutions.
Added 31 mins ago
Sales Representative
Sonepar
Edmonton, AB
Be part of an ISO certified company with a strong a quality assurance program and new technologies which help you perform at your best.
Added 31 mins ago
Sales Representative
Sonepar
Edmonton, AB
Be part of an ISO certified company with a strong a quality assurance program and new technologies which help you perform at your best.
Added 32 mins ago
O
Operations Manager
OPENLANE
Ottawa, ON · Vars, ON
- Full-time
We are seeking an Operations Manager with experience in automotive reconditioning and general operations. You will be part of the senior leadership team responsible for providing overall…
Added 46 mins ago
DS
Customer Service Representative
DGI Supply
Mississauga, ON
- Full-time
Health and dental benefits, employee assistance program, RRSP/DPSP Program, paid vacation and more!
Added 46 mins ago
W
Manager Production Planning and Inventory Control
Winpak
Winnipeg, MB
- Full-time
Winpak Division is seeking a Manager, Production Planning and Inventory Control to lead our Production and Inventory Control department in Winnipeg. Reporting to the Director of Sales,…

DGI Supply

Customer Service Representative

Mississauga, ON, Canada

Target compensation range is $53k-$60k annually. · Full-time

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Job details

Pay: Target compensation range is $53k-$60k annually.
Job type: Full-time
Posting language: English
Posted: Nov 6, 2026

Original job description

The Customer Service Representative will be responsible for answering phone calls, replying to emails, to answer questions, solve problems, quote, enter orders, sourcing, leveraging pricing with vendors and promoting our organization's products and services. They will also research and resolve complaints to ensure customer retention and satisfaction. Working collaboratively with their colleagues has a focus on building strong customer relationships and their profitability to drive both the customer’s and the company’s success.

DUTIES AND RESPONSIBILITIES:

Handles customer and sales interactions via phone, email and tickets within the Customer Care Box
Log into phone system (Office @ Hand) and use appropriate codes for activities
Process requests for quotations, order entry and product questions from customers; as needed provides on-demand expediting
Ensure accurate order entry and timely feedback to customer inquiries
Drives profit margin and the customer success
Brings in internal and external partners and leverages their expertise; as well as the tools and resources needed
Active and contributing member of the Customer Service Team Huddle and active participant in ongoing customer service training
Serve as a role model for peer group and new hires
Monitor and review performance to operational metrics, order processing and service level reporting
Source equal or alternative products as needed
Establish vendor relationships
Handle a fast pace, complex and demanding requests to meet customer deadlines
Suggest cost reduction opportunities or efficiency gains in all aspects of Customer Service transactions and activities; reporting pricing inaccuracies
Responsible for researching and resolving complaints, product inquiries or ordering to ensure customer retention and satisfaction
Other duties as assigned
Reports to the Customer Service Manager

SKILLS AND EXPERIENCE REQUIRED:

3+ years’ customer service experience in Industrial Supplies or related field highly preferred
Industry knowledge desired but not required
Excellent listening skills and the ability to empathize with customers
Thorough, organized and systematic in approach to work
Effectively manage work hours and demonstrate strong organizational skills
Strong verbal and written communication skills
Skilled at establishing and maintaining effective working relationships
Ability to manage self in a fast-paced business environment
Moderate to advanced skills in technology
Possess a “roll up your sleeves” approach to daily tasks
Proven ability to use operating systems and other third-party software to service customer needs effectively; including Microsoft Office (Word, Outlook, Excel, Teams) and Prophet21 (ERP)
Professional maturity, integrity and a positive attitude
Strong ability to work well under pressure
Passionate, Adaptable, Customer Focused and Teamwork oriented
Strong sense of urgency and accountability

PHYSICAL/MENTAL REQUIREMENTS:

Requires prolonged sitting, sometimes standing, bending and walking
Moderate to heavy use of hands in grasping, repetitive hand movement and finger coordination in keeping records and using a keyboard
Speech and hearing to communicate effectively in group settings, one-on-one, and by telephone
High level of concentration, confidentiality and organization
Ability to multi-task

REMOTE/HYBRID WORK REQUIREMENTS: In order to work remotely the Employee Must:

Reside in the United States or Canada.
Have access to high-speed reliable internet (with a minimum of 50 mbps for download speed and 50 mbps for upload speed).
Have a quiet, dedicated workspace free from distraction.
For more details, see the Remote Work Policy in the Employee Handbook.

Employment Opportunity includes:

Health and dental benefits, employee assistance program, RRSP/DPSP Program, paid vacation and more!
Target compensation range is $53k-$60k annually.

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More about this job

Responsibilities

The Customer Service Representative manages customer interactions via phone, email, and tickets to process orders, resolve complaints, and ensure satisfaction. They also collaborate with internal and external partners to drive profitability and maintain strong vendor relationships.

Requirements

Candidates should have 3+ years of customer service experience, preferably in industrial supplies, and possess strong verbal and written communication skills. Proficiency in Microsoft Office and ERP software is required, along with the ability to work effectively in a fast-paced environment.

Skills

Customer service
Order entry
Vendor management
Problem solving
Communication skills
Organizational skills
Microsoft Office
Prophet21
ERP
Data entry
Conflict resolution
Time management
Attention to detail
Interpersonal skills
Technical proficiency

Benefits

Health benefits
Dental benefits
Employee assistance program
RRSP/DPSP Program
Paid vacation

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Order Processing
Vendor Relations
Industrial Supplies
ERP
Prophet21
Microsoft Office
Customer Retention
Profit Margin
Technical Support
Remote Work
Data Entry
Conflict Resolution
Operations
Supply Chain
Communication
Accountability
Time Management
Reporting
Performance Metrics

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