SUMMARY:
Are you looking for a hands-on role where you can work independently, build strong customer relationships, and see the impact of your work every day? DGI Supply is looking for a Customer Support Coordinator to manage customer inventory and industrial vending solutions across an assigned service route.
In this field-based position, you will visit customer locations, replenish inventory, support vending equipment, solve day-to-day service issues, and help keep customer operations running smoothly. This is a great opportunity for someone who enjoys variety, takes pride in dependable service, and is comfortable managing their own day.
Previous VMI or industrial vending experience is an asset, but it is not required. Training will be provided. This developmental role offers a strong foundation for future opportunities in APS Operations, Account Management, and Sales.
DUTIES AND RESPONSIBILITIES:
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Manage Customer Inventory
- Travel to assigned customer locations and manage a reliable daily service route.
- Replenish VMI inventory and industrial vending machines according to customer requirements and established service schedules.
- Perform inventory audits, cycle counts, and stock adjustments to maintain inventory accuracy.
- Ensure customer inventory is available and organized to support production requirements.
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Serve Our Customers
- Serve as the primary point of contact during onsite visits.
- Develop strong relationships with customer personnel and department leaders.
- Respond to inventory, service, and equipment concerns in a professional and timely manner.
- Communicate customer needs, opportunities, and concerns to internal sales and support teams.
- Deliver a high level of service that strengthens customer satisfaction and retention.
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Vending Equipment Support
- Perform preventive maintenance and basic repairs on vending machines and inventory management systems.
- Troubleshoot common equipment issues and coordinate escalation when required.
- Maintain equipment appearance, cleanliness, and functionality.
- Support customer employee setup, user access, and basic system administration.
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Route & Inventory Management
- Organize, load, and unload inventory required for daily customer visits using a company provided vehicle.
- Maintain accurate records of inventory movements and replenishment activities.
- Monitor reports and system alerts to proactively address issues.
- Ensure company vehicles are maintained in a clean, safe, and professional condition.
- Adhere to all company fleet and vehicle policies.
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Safety & Compliance
- Follow all DGI Supply and customer safety requirements.
- Wear required PPE, including steel-toed footwear.
- Maintain a safe working environment while handling inventory and operating equipment.
- Comply with all driving regulations and safety procedures.
SKILLS AND EXPERIENCE REQUIRED:
Must successfully complete the full Canadian Controlled Goods Program (CGP)
Compensation & Benefits
- Salary Range: $48,000 - $52,000 annually
- Medical, dental, vision, life, short-term disability, and long-term disability benefits
- Group RRSP with a partial company match
- Company vehicle provided for customer service route
- Career growth and advancement opportunities within DGI Supply
Required:
- Valid driver’s licence with a clean driving record.
- Ability to travel to multiple customer locations daily.
- Strong customer service and relationship-building skills.
- Excellent organizational and time-management abilities.
- Self-motivated and able to work independently.
- Ability to lift up to 23 kilograms (50 pounds).
- Strong verbal and written communication skills.
- Basic proficiency with Microsoft Outlook, Excel, and Word.
Preferred:
- Experience with Vendor Managed Inventory (VMI) programs.
- Experience with industrial vending systems or inventory management solutions.
- Experience in industrial distribution, manufacturing, warehouse, or inventory environments.
- Mechanical aptitude and ability to perform basic equipment troubleshooting and repairs.
What Success Looks Like
- Customer inventory remains accurate and readily available.
- Vending equipment maintains high uptime and reliability.
- Service visits are completed on time and according to schedule.
- Strong customer relationships are developed and maintained.
- Issues are resolved quickly and communicated effectively.
- Customers view DGI Supply as a trusted inventory management partner.
What Success Looks Like
DGI Supply helps industrial customers keep their operations moving through dependable products, inventory programs, and responsive service. In this role, you will be an important part of that promise. If you enjoy working with customers, solving practical problems, and taking ownership of your day, we would like to hear from you.
This job description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.
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