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DGI Supply

Vending & VMI Specialist

Abbotsford, BC, Canada

Salary Range: $48,000 - $52,000 annually · Full-time

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Job details

Pay: Salary Range: $48,000 - $52,000 annually
Job type: Full-time
Posting language: English
Posted: Oct 9, 2026

Original job description

SUMMARY:

Are you looking for a hands-on role where you can work independently, build strong customer relationships, and see the impact of your work every day? DGI Supply is looking for a Customer Support Coordinator to manage customer inventory and industrial vending solutions across an assigned service route.

In this field-based position, you will visit customer locations, replenish inventory, support vending equipment, solve day-to-day service issues, and help keep customer operations running smoothly. This is a great opportunity for someone who enjoys variety, takes pride in dependable service, and is comfortable managing their own day.

Previous VMI or industrial vending experience is an asset, but it is not required. Training will be provided. This developmental role offers a strong foundation for future opportunities in APS Operations, Account Management, and Sales.

DUTIES AND RESPONSIBILITIES:

- Manage Customer Inventory
  - Travel to assigned customer locations and manage a reliable daily service route.
  - Replenish VMI inventory and industrial vending machines according to customer requirements and established service schedules.
  - Perform inventory audits, cycle counts, and stock adjustments to maintain inventory accuracy.
  - Ensure customer inventory is available and organized to support production requirements.
- Serve Our Customers
  - Serve as the primary point of contact during onsite visits.
  - Develop strong relationships with customer personnel and department leaders.
  - Respond to inventory, service, and equipment concerns in a professional and timely manner.
  - Communicate customer needs, opportunities, and concerns to internal sales and support teams.
  - Deliver a high level of service that strengthens customer satisfaction and retention.
- Vending Equipment Support
  - Perform preventive maintenance and basic repairs on vending machines and inventory management systems.
  - Troubleshoot common equipment issues and coordinate escalation when required.
  - Maintain equipment appearance, cleanliness, and functionality.
  - Support customer employee setup, user access, and basic system administration.
- Route & Inventory Management
  - Organize, load, and unload inventory required for daily customer visits using a company provided vehicle.
  - Maintain accurate records of inventory movements and replenishment activities.
  - Monitor reports and system alerts to proactively address issues.
  - Ensure company vehicles are maintained in a clean, safe, and professional condition.
  - Adhere to all company fleet and vehicle policies.
- Safety & Compliance
  - Follow all DGI Supply and customer safety requirements.
  - Wear required PPE, including steel-toed footwear.
  - Maintain a safe working environment while handling inventory and operating equipment.
  - Comply with all driving regulations and safety procedures.

SKILLS AND EXPERIENCE REQUIRED:

Must successfully complete the full Canadian Controlled Goods Program (CGP)

Compensation & Benefits

Salary Range: $48,000 - $52,000 annually
Medical, dental, vision, life, short-term disability, and long-term disability benefits
Group RRSP with a partial company match
Company vehicle provided for customer service route
Career growth and advancement opportunities within DGI Supply

Required:

Valid driver’s licence with a clean driving record.
Ability to travel to multiple customer locations daily.
Strong customer service and relationship-building skills.
Excellent organizational and time-management abilities.
Self-motivated and able to work independently.
Ability to lift up to 23 kilograms (50 pounds).
Strong verbal and written communication skills.
Basic proficiency with Microsoft Outlook, Excel, and Word.

Preferred:

Experience with Vendor Managed Inventory (VMI) programs.
Experience with industrial vending systems or inventory management solutions.
Experience in industrial distribution, manufacturing, warehouse, or inventory environments.
Mechanical aptitude and ability to perform basic equipment troubleshooting and repairs.

What Success Looks Like

Customer inventory remains accurate and readily available.
Vending equipment maintains high uptime and reliability.
Service visits are completed on time and according to schedule.
Strong customer relationships are developed and maintained.
Issues are resolved quickly and communicated effectively.
Customers view DGI Supply as a trusted inventory management partner.

What Success Looks Like

DGI Supply helps industrial customers keep their operations moving through dependable products, inventory programs, and responsive service. In this role, you will be an important part of that promise. If you enjoy working with customers, solving practical problems, and taking ownership of your day, we would like to hear from you.

This job description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.

#DGICanada

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More about this job

Responsibilities

Manage customer inventory and industrial vending solutions by visiting assigned locations to replenish stock and perform equipment maintenance. Build strong customer relationships while ensuring inventory accuracy and resolving service issues in a timely manner.

Requirements

Requires a valid driver's license with a clean record and the ability to travel to multiple customer sites daily. Candidates must be able to lift up to 23 kilograms and successfully complete the Canadian Controlled Goods Program.

Skills

Inventory management
Vending machine maintenance
Customer service
Relationship building
Troubleshooting
Time management
Organizational skills
Microsoft Outlook
Microsoft Excel
Microsoft Word
Preventive maintenance
Cycle counting
Inventory auditing
Communication skills
Equipment repair

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability
Long-term disability
Group RRSP
Company vehicle

Visa sponsorship

Not detected in the job text

Keywords

VMI
Vendor Managed Inventory
Industrial vending
Inventory control
Field service
Route management
Preventive maintenance
Inventory audit
Customer support
Logistics
Supply chain
PPE
Fleet management
Industrial distribution
Manufacturing
Warehouse
Troubleshooting
Mechanical aptitude
Stock adjustment

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